MessengerCTI Manual

Introduction

Slican MessengerCTI.Desktop is software which purpose is to assist users of Slican PBX. Thanks to the graphic interface displayed on the computer screen, software allows for convenient access of telephone calls and other functions related to it. Software delivers additional features that allows to expand capabilities of desk phone. Software combines capabilities of controlling desk phone connected to PBX, for example choosing number, receiving calls and also application is able to function as standalone phone. Software also allows to: accessing PBX's phonebook, call history, status of phone and other users of MessengerCTI, text communication and sending or receiving SMS messages. Additionaly for new version of DPH.IP doorphone equipped with camera - video preview was added.

Application works with all tyopes of phones connected to Slican PBX: CTS system phones, analog or VoIP phones. In the most recent firmware version of PBX(6.53 IPx, 1.11 NCP) MessengerCTI can work as standalone VOIP phone. Depending on type of used phone usage of application slightly differs. While using CTS system phone, device is integrated with software, calls can be controlled with turning on speakerphone(choosing number, connecting, picking up or disconnecting call). Users of analogue phones will benefit from this software because they'll gain access functions that aren't available on these types of devices.

Basic functionalities

Using cameras and DPH.IP doorphones

Introduction of DPH.IP doorphones that include cameras led to solution that allows display of video from these cameras. Functionality was added with MessengerCTI.Desktop. While connecting to doorphone from software video from camera will appear in new window on computer display. After picking up and finishing call, even after without talking to person standing beside doorphone, just after visual check user can open door,gate, using dedicated button. Reverse is also true, calling doorphone or another telephone number associated with camera, display screen will show video from camera. This allow for temporary observation of surroundings of installed camera, for example person we are calling. There is also option of watching video from any camera without making call, just using application icon. Thanks to MessengerCTI.desktop user can preview video from camera of other manufacturers but those devices have to support video formats, codec compatible with VLC application libraries.

Attention

MessengerCTI.Desktop application was released mainly for displaying video from DPH.IP doorphones and and this time doesn't yet have all fuctionality of PhoneCTI application. Those options will be added gradually.

VoiP Client

MessengerCTI.Desktop can work as VoIP, concurrent phone connected to stationary desk phone(FXS,CTS,IP). User can decide on which device to pick up a call, phone or a computer - using it's integrated audio devices(sound card, microphone, speakers or external headphones). Since 1.11 version of NCP firmware application can be used as standalone SIP phone. For such configuration CTIuserPlus license is required.

Phone Book

Big advantage of software is simple and convenient access to contact from phone books and displaying them on computer screen. MessengerCTI.desktop can use only phone books from PBX. Contacts can be sorted according to user needs. Adding new suscribers and modification of existing entries can be done from CTS system phone or more conveniently, by using computer with MessengerCTI.dekstop or WebCTI. Modyfication of entry is possible instantly after adding it. Access to phone book allows to simply search numbers of contacts user want to call. On other hand, during incoming calls computer displaying will be showing clear information about calling person.

Text messages

With use of MessengerCTI text information can be sent, from internal messenger(chat) through a computer network to another Messenger CTI.user, also as SMS message to another phone and from GSM phone. Chat can be accessed by all users of particular PBX and all PBX's linke to it by eSSL ver.2. This functionality is suitable for companies which obtained Slican PBX and doesn't allow use of public messenger applications because of security reasons.

Call History

User has access to complete history of their calls, picked up and missed one. History is saved on Slican PBX.