MessengerCTI Manual - Revision history

Marekg: /* NCP PBX */

2020-02-13T14:13:26Z

‎NCP PBX

Marekg: /* NCP PBX */

2020-02-13T14:10:54Z

‎NCP PBX

Marekg: /* IPX, MAC, CCT PBX */

2020-02-13T14:10:32Z

‎IPX, MAC, CCT PBX

Marekg: /* MessengerCTI.Desktop for Call Center agents */

2020-02-13T14:02:43Z

‎MessengerCTI.Desktop for Call Center agents

Marekg: /* MessengerCTI.Desktop for Call Center agents */

2020-02-13T13:32:38Z

‎MessengerCTI.Desktop for Call Center agents

Marekg: /* MessengerCTI.Desktop for Call Center agents */

2020-02-13T13:30:25Z

‎MessengerCTI.Desktop for Call Center agents

Marekg: /* MessengerCTI.Desktop for Call Center agents */

2020-02-13T13:27:32Z

‎MessengerCTI.Desktop for Call Center agents

Marekg: /* MessengerCTI.Desktop for Call Center agents */

2020-02-13T13:24:22Z

‎MessengerCTI.Desktop for Call Center agents

Marekg: /* MessengerCTI.Desktop for Call Center agents */

2020-02-13T11:48:40Z

‎MessengerCTI.Desktop for Call Center agents

Marekg: /* MessengerCTI.Desktop dla agenta Call Center */

2020-02-13T10:34:07Z

‎MessengerCTI.Desktop dla agenta Call Center

@@ Line 406: / Line 406: @@
 MessengerCTI.Desktop:
 * CAN be associated with any subscriber port - analogue, system or VoIP; each subscriber port is treated as 1 user from Base license, additionally while associating application with VoIP port 1 NCP.VoIPuser license is neccesary
-** for configuration using VoIP functionality(working as parallel phone) there isn't need to associate plication with VoIP port, it is application functionality, it can be associated with any type of subscriber port
+** for configuration using VoIP functionality(working as parallel phone) there isn't need to associate application with VoIP port, it is application functionality, it can be associated with any type of subscriber port
 ** MessengerCTI.Desktop configured without VoIP and no camera preview access - NCP.CTIuser is required
 ** MessengerCTI.Desktop configured with VoIP and camera preview access - NCP.CTIuserPlus license is required

@@ Line 409: / Line 409: @@
 ** MessengerCTI.Desktop configured without VoIP and no camera preview access - NCP.CTIuser is required
 ** MessengerCTI.Desktop configured with VoIP and camera preview access - NCP.CTIuserPlus license is required
-* MessengerCTI.Dekstop as standalone subscriber - MCTI (not associated with subscriber port):
+* MessengerCTI.Desktop as standalone subscriber - MCTI (not associated with subscriber port):
-** Messenger.CTI Dekstop with VoIP funcionality and camera preview access - NCP.VoIPuser and NCP.CTIuserPlus licenses are required
+** MessengerCTI.Desktop with VoIP funcionality and camera preview access - NCP.VoIPuser and NCP.CTIuserPlus licenses are required
 =One user and few different numbers=

@@ Line 398: / Line 398: @@
 MessengerCTI.Desktop application:
 * ALWAYS MUST be associated with subscriber port, analogue, system or VoIP; for subscriber ports standard licensing applies - for associating with VoIP port, 1 VoIP for subscriber license is necessary.
-* for configuration using VoIP functionality(working as parallel phone) there isn't need to associate plication with VoIP port, it is application functionality, it can be associated with any type of subscriber port
+* for configuration using VoIP functionality(working as parallel phone) there isn't need to associate application with VoIP port, it is application functionality, it can be associated with any type of subscriber port
 * calls made form application in VoIP mode are using VoIP channels just like other VoIP devices
 * MessengerCTI.Dekstop configured without VoIP and camera preview access - CTIuser license is required

@@ Line 387: / Line 387: @@
 <center>[[File:MessengerCTI.Desktop_CC_tab_.png]]</center>
- When using callback list, additional window will apear allowing to make call and field to confirm if call was successfull.
+When using callback list, additional window will apear allowing to make call and field to confirm if call was successfull.
- To properly configure '''CC''' tab, '''Call Center''' sections within application preferences must be set up.
+To properly configure '''CC''' tab, '''Call Center''' sections within application preferences must be set up.
 <center>[[File:MessengerCTI.Desktop_configure_cc.png]]</center>

@@ Line 368: / Line 368: @@
 Application state icons:
 * application logged: [[File:MessengerCTI.Desktop_log_in.png | 40px]]
-* application state: '''Be right back''' [[File:MessengerCTI.Desktop status zaraz wracam.png | 40px]]
+* application state: '''Be right back''' [[File:MessengerCTI.Desktop_brb.png | 40px]]
 Red dot by application state informs about unanswered call or message waiting for user.
 Agents state icons:
-* agent logged to queue: [[File:MessengerCTI.Desktop agent zalogowany.png | 40px]]
+* agent logged to queue: [[File:MessengerCTI.Desktop_agent_log_in.png | 40px]]
-* agent pause: [[File:MessengerCTI.Desktop przerwa agenta.png | 40px]]
+* agent pause: [[File:MessengerCTI.Desktop_agent_pause.png | 40px]]
-* agent logged out of queue: [[File:MessengerCTI.Desktop agent wylogowany.png | 40px]]
+* agent logged out of queue: [[File:MessengerCTI.Desktop_agent_log_out.png | 40px]]
 Red dot by agent state icons informs about calls unanswered by CC agents.
@@ Line 385: / Line 385: @@
-<center>[[File:MessengerCTI.Desktop zakładka CC.png]]</center>
+<center>[[File:MessengerCTI.Desktop_CC_tab_.png]]</center>
   When using callback list, additional window will apear allowing to make call and field to confirm if call was successfull.
@@ Line 392: / Line 392: @@
   To properly configure '''CC''' tab, '''Call Center''' sections within application preferences must be set up.
-<center>[[File:MessengerCTI.Desktop konfiguracja CC.png]]</center>
+<center>[[File:MessengerCTI.Desktop_configure_cc.png]]</center>
 =Licensing=

@@ Line 380: / Line 380: @@
 '''CC''' tab within application, depending on configuration is showing:
-* up to 4 programmed buttons with present state for current agent: '''Log in/out of CC queue''' and ''Turn on/off agent pause'''
+* up to 4 programmed buttons with present state for current agent: '''Log in/out of CC queue''' and '''Turn on/off agent pause'''
 * serviced queues with amount of logged agents and waiting calls
 * Callback list - numbers/contacts to call back

@@ Line 363: / Line 363: @@
 =MessengerCTI.Desktop for Call Center agents=
-Starting from NCP 1.12 firmware and MessengerCTI.Desktop 1.02 firmware, application includes features for servicing Call Center queues. For application user which have Call Center permissions set in PBX - Wyndows system tool bar will have additional icon '''Agents status''' and additional tab '''CC''' in application itself.
+Starting from NCP 1.12 firmware and MessengerCTI.Desktop 1.02 firmware, application includes features for servicing Call Center queues. For application user which have Call Center permissions set in PBX - Windows system tool bar will have additional icon '''Agents status''' and additional tab '''CC''' in application itself.
@@ Line 369: / Line 369: @@
 * application logged: [[File:MessengerCTI.Desktop status zalogowany.png | 40px]]
 * application state: '''Be right back''' [[File:MessengerCTI.Desktop status zaraz wracam.png | 40px]]
-Czerwona kropka przy statusie aplikacji wskazuje na nieodebrane połączenie lub wiadomość do użytkownika numeru.
+Red dot by application state informs about unanswered call or message waiting for user.
+'''CC''' tab within application, depending on configuration is showing:
+* up to 4 programmed buttons with present state for current agent: '''Log in/out of CC queue''' and ''Turn on/off agent pause'''
-W zakładce '''CC''' aplikacji w zależności od przyjętej konfiguracji wyświetlane są:
+* serviced queues with amount of logged agents and waiting calls
-* do 4 zaprogramowanych przycisków wraz z aktualnym jej stanem dla danego agenta: '''Logowanie/wylogowanie z kolejki CC''' oraz '''Włączenie/wyłączenie przerwy agenta'''
+* Callback list - numbers/contacts to call back
-* obsługiwane kolejki z liczbą zalogowanych do niej agentów oraz oczekujących aktualnie w kolejce
-* lista nieodebranych połączeń - numerów/kontaktów do oddzwonienia
 <center>[[File:MessengerCTI.Desktop zakładka CC.png]]</center>
-W przypadku korzystania z listy oddzwonienia pojawia się dodatkowe okno z możliwością nawiązania połączenia oraz polem potwierdzenia czy oddzwonienie było skuteczne.
+ When using callback list, additional window will apear allowing to make call and field to confirm if call was successfull.
-−
-W celu odpowiedniego skonfigurowania zakładki '''CC''' należy w preferencjach aplikacji prawidłowo skonfigurować zakładkę '''Call Center'''
+ To properly configure '''CC''' tab, '''Call Center''' sections within application preferences must be set up.
 <center>[[File:MessengerCTI.Desktop konfiguracja CC.png]]</center>

@@ Line 362: / Line 362: @@
 , clicking on icons [[File:MessengerCTI_tv_green.png | 32px]] [[File:MessengerCTI_history.png | 32px]] and [[File:MessengerCTI_outgoing_calls.PNG | 32px]] [[File:MessengerCTI_incoming_calls.PNG | 32px]]  [[File:MessengerCTI_missed_calls.PNG  | 32px]]   [[File:MessengerCTI_messege.PNG | 32px]]   [[File:MessengerCTI_messege1.PNG | 32px]]. If internal subscriber have other number listed in their phone book, choice can be made between them. For internal subscribers there is option of editing, deleting contact and deleting from favourite list.
-=MessengerCTI.Desktop dla agenta Call Center=
+=MessengerCTI.Desktop for Call Center agents=
 Od firmware 1.12 NCP oraz 1.02 MessengerCTI.Desktop w aplikacji pojawiły się funkcjonalności związane z obsługą kolejek Call Center. U użytkownika programu, który w centrali ma włączoną opcję agenta Call Center - w aplikacji na pasku statusu systemu operacyjnego dodatkowo wyświetla się dodatkowa ikona '''Status agenta''' oraz w oknie głównym aplikacji zakładka '''CC'''