Difference between revisions of "TouchCTI Instruction manual - call queue pane"
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Revision as of 14:06, 24 November 2010
Type of calls presented in pane
From the point of view phone operating with TouchCTI application following types of calls can be defined (presentation of these calls can be found in call queue pane:
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Incoming call - call ringing is presented as green border flashes during call ringing. |
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Return call - transferred call returned because nobody answered it. |
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Established call - red border and yellow background. |
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Transferring call - transfer was not realized yet. In  TouchCTI settings it can be determined what stage of call is presented on call queue pane or in tab Forwarded.
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Additional call info
 Parked call. |
 Group call. |
 VIP marked call |
