Difference between revisions of "Callback"

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= Advantages of using CallBack function=
 
= Advantages of using CallBack function=
 
Bellow you can find some exemplary advantages of using '''CallBack''' function:
 
Bellow you can find some exemplary advantages of using '''CallBack''' function:
−
* Transit calls, so realizing official calls from phone located outside of PABX is limited to phones with number defined in PABX data base. There is no possibility to loose password or breaking system protections.
+
* Transit calls, so realizing official calls from phone located outside of PBX is limited to phones with number defined in PBX data base. There is no possibility to loose password or breaking system protections.
 
* As user is no charged for calls, private GSM numbers can be defined as MobilePhone numbers, so there is no necessary to increase number of company's GSM phones.
 
* As user is no charged for calls, private GSM numbers can be defined as MobilePhone numbers, so there is no necessary to increase number of company's GSM phones.
−
* Call is always established by PABX, so there is no presentation of caller. Person who answered call can only recognize that caller is somebody from inside company. Due to this functionality number of GSM phones (official and private) are always hiden.
+
* Call is always established by PBX, so there is no presentation of caller. Person who answered call can only recognize that caller is somebody from inside company. Due to this functionality number of GSM phones (official and private) are always hiden.
  
 
=CallBack function operating=
 
=CallBack function operating=
−
CallBack is a PABX service which enables - using phone outside PABX - to order a call from PABX to other user outside the PABX with charging extension number with entered in field ''MobilePhone'' number from which call is ordered. Działanie funkcji przebiega w następujący sposób:
+
CallBack is a PBX service which enables - using phone outside PBX - to order PBX establish a call to other user outside the PBX with charging extension number with entered in field ''MobilePhone'' number from which call is ordered. '''CalBack''' function aperates in following way:
−
* Należy zadzwonić  z telefonu który jest zdefiniowany w centrali jako numer MobilePhone na wyznaczony przez administratora numer miejski centrali
+
* From phone defined in PBX as MobilePhone to number assigned by admin to this function.
−
* Centrala odrzuci połączenie - nastąpi do po dwóch dzwonkach, chyba że dzwoniący wcześniej odłoży słuchawkę.
+
* PBX refuses this call - it takes place after two ringings, unless caller hang up the phone.
−
* Po krótkiej chwili (opóźnienie ustawione jest na 5 sekund) oddzwoni na numer MobilePhone. Prezentacja dzwoniącego będzie numerem wyznaczonym przez administratora centrali
+
* After short time (as standard delay is set to 5 seconds) PBX rings back to MobilePhone number. Caller presentation is the same as number assigned by admin to '''CallBack''' service.
−
* Po odebraniu połączenia w słuchawce pojawi się zwykły sygnał zgłoszenia centrali. Na jego tle można wybierać numer abonenta docelowego.
+
* After answering call standard PBX dialing tone can be hear. During this signal target subscriber number can be dialed.
  
−
{{warning|Korzyści płynące z funkcji Callback są szczególnie widoczne w przypadku opłat roamingowych. Łączny koszt połączenia zostaje znacznie obniżony dzięki tej funkcji. Jeżeli MobilePhone znajduje się za granicą to połączenie wykonane z tego telefonu na numer centrali posiadającej funkkcję Callback wyniesie np. w granicach Unii Europejskiej 1,79 zł/min. Przy wykorzystaniu funkcji CallBack, to samo połączenie zostanie zrealizowane za 0,85 zł/min (przy założeniu, że połączenie wychodzące z centrali na Mobile Phone jest bezpłatne).}}
+
{{warning|Benefits which can be obtained while using '''CallBack''' service are specially visible for calls with roaming fees. Due to Callback function, total cost of call is significantly decreased. If MobilePhone is abroad, call established using from this phone to another number in the country where PBX is located is much more cheaper that call without using this service. For instance for Poland call inside EU costs 1,79 PLN/min. Using CallBack service, the same call costs 0,85 PLN/min (with assumption, that outgoing calls from PBX to MobilePhone is costless).}}
  
 
= CallBack function settings=
 
= CallBack function settings=
−
Cały sposób działania funkcji Callback zdefiniowany jest w centrali i tylko administrator może go zmieniać. Administrator decyduje o:
+
All '''CallBack''' settings are defined inside PBX and only admin can change it. Admin decides about:
−
* Numerach wewnętrznych dla których opcja będzie dostępna
+
* Extension numbers for which this service is available.
−
* Numerach zewnętrznych ( stacjonarnych lub GSM) na które centrala oddzwoni po wywołaniu funkcji Callback
+
* External numbers (fixed or GSM) to which PBX calls back after activation of '''CallBack''' service.
−
* Numerach miejskich centrali na które należy dzwonić aby wywołać funkcję
+
* External numbers which should be dialed to activate '''CallBack''' service
−
* Z jakiego numeru centrala oddzwoni do użytkownika realizując funkcję Callback
+
* Via which trunk PBX dial to realize '''CallBack''' service
 +
 
 
=Limitation in '''CallBack''' service operation=
 
=Limitation in '''CallBack''' service operation=
 
{{Warning|'''CallBack'''  service requires license code. DEMO mode enables to launch service for one extension number}}<br>
 
{{Warning|'''CallBack'''  service requires license code. DEMO mode enables to launch service for one extension number}}<br>
 
{{Warning|For proper '''CallBack'''function operate, it is required to use ISDN, embedded GSM or VoIP trunk.}}
 
{{Warning|For proper '''CallBack'''function operate, it is required to use ISDN, embedded GSM or VoIP trunk.}}
−
W przypadku wywołania funkcji z wykorzystaniem dwóch linii analogowych działanie funkcji będzie ograniczone ( maksymalny czas trwania rozmowy do 3 minut).W zależności od jakości łączy, telefonu na który nastąpi oddzwonienie, oraz numeru który zostanie wybrany przez osobę dzwoniącą połączenie może być złej jakości a czasami niemożliwe - i to nie może stanowić podstaw reklamacji lub roszczeń.<br>  
+
While activation '''CallBack''' service using two analogue trunk service operation is limited (maximal call time is limited to 3 minutes). Depending on trunk quality, phone to which call back is routed and number dialed by caller quality of call can be poor or even call can't be established - this can't be base of complaint or claim.<br>  
−
Dlatego do poprawnego działania funkcji zaleca się, aby do realizacji połączenia co najmniej jedna z używanych linii była linią:
+
So for proper operation of '''CallBack''' service it is recommended to realize '''CallBack''' service using at least one of following trunk:
 
* ISDN,
 
* ISDN,
−
* wbudowaną bramką GSM,
+
* GSM realized by card installed in PBX,
−
* dobrej jakości połączeniem VoIP.
+
* good quality VoIP trunk.

Latest revision as of 11:42, 14 January 2011

Advantages of using CallBack function

Bellow you can find some exemplary advantages of using CallBack function:

  • Transit calls, so realizing official calls from phone located outside of PBX is limited to phones with number defined in PBX data base. There is no possibility to loose password or breaking system protections.
  • As user is no charged for calls, private GSM numbers can be defined as MobilePhone numbers, so there is no necessary to increase number of company's GSM phones.
  • Call is always established by PBX, so there is no presentation of caller. Person who answered call can only recognize that caller is somebody from inside company. Due to this functionality number of GSM phones (official and private) are always hiden.

CallBack function operating

CallBack is a PBX service which enables - using phone outside PBX - to order PBX establish a call to other user outside the PBX with charging extension number with entered in field MobilePhone number from which call is ordered. CalBack function aperates in following way:

  • From phone defined in PBX as MobilePhone to number assigned by admin to this function.
  • PBX refuses this call - it takes place after two ringings, unless caller hang up the phone.
  • After short time (as standard delay is set to 5 seconds) PBX rings back to MobilePhone number. Caller presentation is the same as number assigned by admin to CallBack service.
  • After answering call standard PBX dialing tone can be hear. During this signal target subscriber number can be dialed.
Warning! Benefits which can be obtained while using CallBack service are specially visible for calls with roaming fees. Due to Callback function, total cost of call is significantly decreased. If MobilePhone is abroad, call established using from this phone to another number in the country where PBX is located is much more cheaper that call without using this service. For instance for Poland call inside EU costs 1,79 PLN/min. Using CallBack service, the same call costs 0,85 PLN/min (with assumption, that outgoing calls from PBX to MobilePhone is costless).


CallBack function settings

All CallBack settings are defined inside PBX and only admin can change it. Admin decides about:

  • Extension numbers for which this service is available.
  • External numbers (fixed or GSM) to which PBX calls back after activation of CallBack service.
  • External numbers which should be dialed to activate CallBack service
  • Via which trunk PBX dial to realize CallBack service

Limitation in CallBack service operation

Warning! CallBack service requires license code. DEMO mode enables to launch service for one extension number


Warning! For proper CallBackfunction operate, it is required to use ISDN, embedded GSM or VoIP trunk.

While activation CallBack service using two analogue trunk service operation is limited (maximal call time is limited to 3 minutes). Depending on trunk quality, phone to which call back is routed and number dialed by caller quality of call can be poor or even call can't be established - this can't be base of complaint or claim.
So for proper operation of CallBack service it is recommended to realize CallBack service using at least one of following trunk:

  • ISDN,
  • GSM realized by card installed in PBX,
  • good quality VoIP trunk.
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