Latest revision as of 12:54, 20 December 2016

Introduction

Slican CTS-102 series system telephones have been designed for integration with the new family of Slican CCT-1668 and MAC-6400 PBXs.
CTS-102.CL and CTS-102.HT are digital system telephones that comply with the U_p0 terminal. And the CTS-102.IP is a VoIP system phone.

The most important functional features of these products are shown in the table below:

Every model is offered in grey. The products ensure trouble-free work on any assistant or manager’s work stand. Unquestionably, they will comply with the requirements applicable to any lobby terminals. An intelligible menu ensures intuitive setup of phone parameters and adaptation to the user's preferred features. Due to the entire integration of the product and PBX applications the user will be able to promptly change the settings of individual phone sets on the PBX configuration platform. Programmable multiple-function keys ensure easy access to the PBX features, extension numbers and directory entries. The user can check with three phone number registers:

• Public phone book: managed on a global basis, available to all PBX subscribers,
• Personal phone book: property of a specific phone user,
• List of subscribers: list of PBX extension numbers.

The number of system telephones to be integrated with the PBX depends on the type of PBX. The MAC-6400 PBX will accept a maximum number of 120 Slican CTS-102.CL or CTS-102.HT system telephones. The CCT-1668 PBX will accept a maximum number of 18 Slican CTS-102.CL or CTS-102.HT system telephones.

Network and VoIP parameters of CTS-102.IP phone

Functionalities

• 8 general purpose programmable keys, such as e.g.: subscriber status signal; quick dial;

switch services; shortcuts for entries into directories,

• Each quick dial key may be dedicated to any PBX function;

• Menu navigation keys: up/down arrow keys; two context keys;

• +/- volume keys;

• Keys: Flash, SPK ON, SPK OFF, Mute, Redial;

• Two directories: public and personal, plus the list of extension numbers;

• Cache call register of the last ten numbers: dialled, received, and missed numbers;

• Presentation of incoming subscribers, inclusive of the names, consistent with the entries into the directory or PBX database;

• Presentation of waiting calls;

• Presentation of outgoing call numbers dialled by the originator;

• Presentation of call time during the calls;

• Programmable settings: menu language; ringing volume; speakerphone and handset, as well as the LCD display contrast;

• Five types of ringing;

• Option to program telephone settings via the PBX configuration program;

• AUTO-Redial function: automatic redialling of busy or unavailable numbers;

• Digital transmission via one pair of wires through the U terminal, up to 1 km (CTS-102.CL/HT);

• Digital transmission with PBX to computer network connected with Cat. 5 UTP cable;

• Multiple-line LCD screen (CTS-102.CL/IP version),

• LCD text display (CTS-102.HT model);

• Phone replacement will not delete the entries,

• Support of headphones (CTS-102.CL/IP).

IMPORTANT!

IMPORTANT!

The phone functionality strictly depends on the PBX software release. This manual describes telecom operations and functions that are accessible only with the present software version. Some of them may be unavailable. In such a case, please contact our customer service department.

Equipment

Design

Phone

Console Assembling / Disassembling

If the phone is to be used as a desktop facility, you must install the console. You may choose the tilting angle: either 20 or 30 degrees. The phone has also been equipped with assembling holes for surface-mounting; in such a case you will need no console.

The console tilted by 20 degrees is shown in the figure below:

To dismantle the console, press the two pads and tilt the console as required (follow the arrows).

The console tilted by 30 degrees is shown in the figure below:

To dismantle the console, press the two pads and tilt the console as required (follow the arrows).

Display

Warning: the descriptions above apply to phone series CTS-102.CL and CTS-102.IP. Owing to a smaller display, the CTS-102.HT phone shows these messages in a more simplified way

Hooking CTS-102 phones up to the PBX

Hooking CTS-102.CL and CTS-102.HT phones to the PBX

The regularity of CTS-102.CL and CTS-102.HT phone operations depends on the distance between the PBX and the phone as well as on the quality of the wiring system inside the building.

• Plug the handset cord into the handset socket.
• Connect the handset free plug with the socket marked with the (3) symbol on the telephone body.
• Phone cord with the socket marked LINE in the telephone (1).
• In the case of CTS-102.CL and CTS-102.HT telephones, connect the other end of the phone line cord with the socket of the telecom service provider.
  Warning!Before you plug in the phone contact your network administrator to make sure whether or not the socket complies with your system telephone model. The products must be connected to dedicated sockets only.
• In the case of the CTS-102.IP phone, connect the phone cord to the internal LAN network socket
• Connect the power pack to the EXT (2) socket. The power pack is optional in the case of CTS-102.CL and CTS-102.HT phones. The power pack is included with the CTS-102.IP phone and must be used. Regular phone operations: PBX icon on the display and acoustic signal in the user's handset.

See below several useful hints about the proper installation of CTS-102.CL and CTS-102.HT telephones:

• Always connect CTS-102.CL and CTS-102.HT using phone cord with cross section not smaller than 0.5 mm².
• Observe the pair compatibility condition (cord/cable).
• Always connect the CTS-102.IP telephone using at least Cat.4 UTP non-interleaved cable. You can use standard cross cable, Patchcord type
• Do not hook up the phone and other facilities (such as ISDN lines, other analogue phones) by means of a single shared phone cord.
• The CTS-102.IP phone does not have an integrated switch so it needs a separate line from the main switch.

• Allowed distances of a phone from a PBX for CTS-102.CL and CTS-102.HT:
  • Up to 200 m: in the case of phones that need no power supply; this distance ensures regular phone operation;
  • More than 200 m: the phone will demonstrate some irregularities if you fail to use an additional power supply unit, and
  • More than 400 m: a power supply unit will be required to ensure regular phone operation.

REMEMBER! In the case of an extended PBX-to-phone distance and poor quality of cables you may have trouble with regular operation of CTS-102.CL and CTS-102.HT telephones. A solution to this problem is a power pack.

• The allowed distance for the CTS-102.IP phone is undefined. But the distance of the phone from the LAN switch is important and it must not exceed 100 m.

CTS-102.IP phone configuration for Slican server

WARNING:
The correct cooperation of CTS-102.IP phone with Slican server requires the phone to be configured by the administrator. To authorize a phone on a server its MAC address must be known. It can be located on a label in the lower part of the phone body; it can be also found in the VoIP-Phone status menu' The configuration of the phone is a two-stage process:

• LAN configuration
• Configuration of connection with server

Configuration of LAN operation of the CTS-102.IP phone

The configuration of the phone depends on whether or not a DHCP server is activated in the LAN to which the CTS-102.IP phone is connected.
The network admin will give you the details of the operation of the internal LAN. If there is no DHCP, they will give you the details concerning the parameters to set in the phone to assure correct operation.
1) DHCP server is used in the network.
The phone is configured by default to work in a LAN with DHCP server activated. After switching the power on, it receives all necessary LAN settings from the DHCP. The phone is instantly ready to configure a VoIP server connection.
If a phone is not configured to use a DHCP server, this option can be activated from the menu:

2) There is no active DHCP server on the network or it is recommended to use fixed settings.
The following parameters must be known and entered into the CTS-102.IP phone configuration:

• Network IP address
• Subnet mask
• Gateway
• DNS server address

The values of these parameters will be provided by the local area network admin.
Now you can start the configuration process for connecting the phone to the network:

After selecting the option the phone's display will enter network details entering mode. The details are entered in the following order:

• IP address
• Subnet mask
• Default gateway
• DNS server - Telekomunikacja Polska is set by default.

After entering all the details, the following message will appear on the display "Set?". If all the parameters have been entered correctly, press "Yes". The phone is restarted when entering the data is completed.
The operation was successful if the following elements are shown in the display after the restart:

• Standby screen, i.e. the date, time and menu access - this means that the phone had been defined on the server and you can start using it right away
• The No answer from the VoIP server message means that the phone did not automatically find the server and you have to enter its details manually
• Waiting for authorization message means that the phone had found the VoIP server but was not defined on the server. The intervention of the Server's admin is necessary

VoIP server settings configuration

Only a Slican server can be used as the VoIP server for the CTS-102.IP phone. This phone does not support other VoIP service providers.
If the CTS-102.IP phone works in the same LAN with a Slican server, then the phone can automatically connect the server. This option (default) is set using the following sequence

In case of problems with finding the VoIP server or if the CTS-102.IP phone is connected outside the local area network with the VoIP server, it will be necessary to manually enter the server address. This address can be entered as a direct IP address, e.g. 222.112.223.98 or a domain name e.g. voip.slican.pl
The domain name is entered using the keyboard. To select a letter, press the correct numerical key several times according to the description below the key. Entering digits is simplified; you can enter them by long pressing the correct numerical key. Special characters including full stop are available under the 1 key. The 0 key enters the value zero.
WARNING
A codec cannot be selected in case of a CTS-102.IP phone. This phone works only with the codec G.711a

Checking the settings

The following sequence is used for checking the VoIP configuration:

By pressing "Next" you can view all settings associated with the LAN and VoIP server but you cannot change them. This menu enables checking the IP address assigned to the telephone if it works in a network with a DHCP server.

Error messages and troubleshooting when connecting the CTS-102.IP phone to Slican server

Hooking up headphones and an external microphone

• Connect the headphone plug to socket (1) on the telephone.
• Connect the microphone plug to socket (2) on the telephone.

Important! Microphone and headphone earthing points must be separated.
All versions of the CTS-102.CL telephones enable connecting headphones or standard headphones with a microphone used with computers. Almost all headphones dedicated for computers have separated earthing.

Phone Settings

The phone settings can be accessed in the "Settings" menu on the phone. The settings can be also entered from ConfigMAN. Replacing the phone does not delete the settings.

Phone Operations

Phone Menu (navigation using the phone menu)

To navigate through the phone menu, use the keys located in the top part of the keypad under the display. The functions are saved to each key. The system will present them on the display and change descriptions in real time, depending on the menu item.

Left context key.	The main context-related key functions are: Menu Select Change Save The current key function is displayed on the left side above the key.
Right context key.	The main context-related key functions are: Directory Back Exit The current key function is displayed on the right side above the key.
	Scrolling up the menu: If you press this button in the standby mode: once, you will enter your personal directory, twice, you will enter the public directory . The right to access the public phone directory is set by the admin.
	Scrolling down the menu. If you press this key in the standby mode, you will enter the list of extension numbers.

Quick Return to the Main Screen

You may leave any menu item at once and immediately return to the main screen (for instance, if you want to view the presentation of an incoming call number). To do so, press the - SPK OFF button at any time.

Function Buttons

The phone is equipped with function buttons designed for support manufacturer-defined programmable features.

	Flash	This button supports a selection of PBX services or dialling another subscriber during an active call. If you press this button in the standby mode, you will enter the Menu >> Services.
	Redial	If you press this button in the standby mode: once, the system will display the list of the last dialled numbers; twice, the system will display the list of received calls, and three times, the system will display the list of missed calls.
	SPK ON	* This button switches on the 'Hands Free' mode. You will be able to receive a call when the ringer is on. You will be able to initiate the call in the case of "cold" dialling (handset on the cradle).
	SPK OFF	* This button switches off the 'Hands Free' mode or disconnects the call if the handset is picked up. It will cancel the call when the ringer is on. It will immediately exit the phone menu if you stay in any menu item. It will delete all the missed calls (no need to view the details) if the phone saves such calls.
	Microphone OFF	* This button will switch off the handset microphone or the speakerphone in 'Hands Free' mode ('Hands Free' mode or external loudspeaker). If you press it again, the system will switch on the microphone. If an ACD group is present in the PBX, this key will display the view of this ACD group status. The feature depends on the specific configuration of the CTS telephone display status in the ConfigMAN application; the service should be programmed by the service team during installation of the PBX. The system displays the number of parameters such as: number of waiting calls; number of active calls; call waiting time; average call time; number of available agents.
	Control Button	* In the standby mode and for the period of ringing, this button will decrease the ringing volume. For the period of call setting and calling the button will decrease the calling volume of the handset, 'Hands Free' or active headphone systems. To adjust the options in Menu >> Settings >> Volume >> Hands Free Loudspeaker / Speakerphone.
	Control Button	* In the standby mode and for the period of ringing, this button will increase the ringing volume. For the period of call setting and calling the button will increase the calling volume of the handset, 'Hands Free' or active headphone systems. To adjust the options in Menu >> Settings >> Volume >> Hands Free Loudspeaker / Speakerphone.

Phone Settings

Dialling Numbers on the Phone Keypad

Hot Dialling

Once you pick up the handset, the phone leaves you 15 seconds for dialling the number (from the directory or keypad). After 15 seconds you will hear the unavailable signal.

“Cold” Dialling

Dialling from the Lists

Quick dialing from the last dialed numbers

1 Press the REDIAL button. The phone will display the last dialled number which will be the first item on the last-dialled numbers list. You can browse the list using the keys . Pressing REDIAL again changes the displayed numbers from the Dialled to Received
Pressing REDIAL again changes the displayed numbers from Received to Dialled
. 2 Pick up the handset or press SPK ON.
3 Having set the call, start talking.
4 If you wish to terminate the call, hang up the handset or press the SPK OFF button.

Dialing Extension Numbers from the Subscriber List

1 The phone must be set in the standby mode. Press (down arrow key). 2 Type in the initial letters of the entry. The system will go to the beginning of the group with these initial letters. Enter the first letter, enter the next one or go to paragraph 3 below. 3 Scroll the subscriber list up or down until you find your entry. 4 Pick up the handset or press SPK ON .

Presentation of the Extension Number Status

If you select a single subscriber or subscriber group from the list of PBX extension numbers, the system will display the status on the screen, e.g.:

In the case of a group, the 'busy' status will be displayed if all the phones in this group are busy and the waiting queue is full.

The subscriber list will contain no subscribers without any comments. Select the left context key Pr. key(Program key) when browsing the list of subscribers and the system will go to the option of assignment of a specific subscriber to the quick dial key.

Call History (Call Register)

The call register is a cache record of the last calls initiated from a specific phone. Such calls are saved to the categories specified below:

• Missed calls;
• Received calls, and
• Dialled numbers.

If you want to call a number that has been saved to the call history:

Similar functionality is available by pressing the redial key and then up/down key Pressing "Redial" several times toggles specific call lists, i.e.:

• First press displays the last-dialled numbers list.
• Second press displays the list of received calls.
• Third press displays the list of missed calls.

Use of Speed access Keys

The speed access keys are programmable backlit keys grouped in a column on the right of the system phones.

CTS-102.CL, CTS-102.HT.

The term 'programmable' means you can dedicate each of these keys to the parameters specified below:

• Extension number (subscriber, account, or group),
• Entry shortcut (personal or public directory),
• Service,
• Function, and
• Line (trunk or trunk group status signalling): this parameter may be programmed by the PBX administrator only.
  

If the key is not programmed, its LED will remain OFF. If you press this key for a short period of time, the system will display a message reading that no feature has been assigned to this key.

The following sections will show you how to program and use the quick dial keys as well as how to interpret their LED signalling code. We will use either the terms 'key' or 'button'. Where you find a command "press and hold a key/button”, it will mean you have to press a key and hold it for about three seconds until a specific feature becomes active.

Speed access Key Programming

• Select and press the speed access key.
• Press the "Change" context key.
• Using the "UP" and "DOWN" arrow keys select the feature you want to dedicate to this key:

Extension number

Shortcut for entries into the personal or public directory

Service

Function

You can do the same from the phone menu: select Menu / Keys / Select Key.

Assignment of translation or the trunk quick selection function to a quick dial key is allowed to the PBX administrator only.

Program Quick Dial Keys – Quick Dial Keys - Subscribers and Accounts

Interpretation of the LED Colour Code

Speed access keys may be dedicated to specific extension numbers or subscriber accounts. Their LEDs will let you know the status of particular subscribers or accounts by means of a special colour code as follows:

• OFF: the subscriber/account is available,
• Continuous light: the subscriber/account is busy at this time,
• Even flashing: the subscriber/account is being called, and
• Odd flashing at irregular intervals: nobody calls this account or the subscriber has activated the DND service.

IMPORTANT! In the case of subscriber accounts, the LED signalling code will apply to the key dedicated to the account and to the subscriber whose phone is used for calling the account.

Using the Keys

• Press and release the preset subscriber/account key. The system will display information on this subscriber/account ^[1].
• Press and hold the preset subscriber/account key. The system will call up this subscriber / account provided it is free. If the call originator activates the function Urgent Ringing, the target phone will answer by a special ringing (analogue telephones) or the call will be immediately forwarded to the loudspeaker (if the subscriber has a CTS system phone).
• Press and hold the preset subscriber/account key. If this subscriber/account is being called up, your phone will intercept the call ^[2].

Speed access Keys: Groups

Interpretation of the LED Colour Code

Speed access keys may also be dedicated to specific groups. Their LEDs will let you know the status of particular groups:

• OFF: nobody calls this group and the system has not achieved the maximum capacity of this group;
• Continuous light: the system has achieved the maximum capacity of this group,
• Even flashing: someone is queuing and waiting for the call.

Using the Keys

• Press and release the preset group key. The system will display information on this group, especially data such as: the number of queuing group agents/number of busy group agents / total capacity of the group. Press and release again the same key. The system will present the next persons from the group who are waiting for setting up a call to this group, if any. If the queue is empty, you will be able to call the group: press and release the key and pick up the handset. If the queue is not empty, you will be able to intercept the call of anyone from the waiting list: pick up the handset once you see the presentation of that agent on the display.
• Press and hold the key. The system will call it up if the queue is empty. If the queue is not empty, you will not be able to call the group even if you press and hold the key. Instead, pick up the handset and dial the number or press the group key.

IMPORTANT! In the case of a conference group in the standby mode or in the call setup mode, the system will not present information on the group even if you press the key dedicated to this conference group; neither will it view or intercept the calls from this conference group.

Speed access Keys: Directory Entries and Services

Interpretation of the LED Colour Code

Speed access keys may be dedicated to directory entries or services (such as e.g. DND, re-routing, etc.). If you dedicate a quick dial key to a directory entry, the LED will be always OFF. If you dedicate a quick dial key to a service (except "Voice Mail"), its LED will let you know the status of this service:

• OFF: the service is not available, and
• Continuous light: the service is available.

Using the Keys

• Press and release the preset service key. The system will activate the service and display a confirmation message. Press and release this key again. The system will switch off the service.
• Press and release the preset directory entry key. The system will display the preset directory entry.
• Press and hold the preset directory entry key. The system will start setting up the call.

Interpretation of the LED Colour Code for Individual/Collective Voice Mail

If you dedicate a key to a preset the "Voice Mail" service or to an extension number of a public voice mailbox, its LED will let you know the status of this service:

• OFF: no messages (subscriber / public mailbox is empty);
• Slow flashing (1 sec. light/1 sec. break): new messages (the records have not been played);
• Continuous light: the records have been played, and
• Quick flashing (0.5 sec. light/0.5 sec. break): subscriber/public mailbox is full.

Using the Preset Individual/Collective Voice Mail Key

• Short press of the key will display the mail directory number (similar to the preset subscriber key) and information on the number of messages [number of new (not played) messages/number of all messages]^[3].
• Press and hold the "Voice Mail" service preset key. The system will activate this service and display the confirmation message. Press and hold this key again. The system will switch off this service.
• Press and hold the mailbox extension number preset key. The system will set up the call to the collective voice mail.

Speed access Keys: Functions

You may dedicate speed access keys to the features specified below:

1. Personal phone book: access to the entries saved to the personal phone book (shortcut to the first option of the Book menu);
2. Public phone book: access to the entries saved to the public phone book (shortcut to the second option of the Book menu);
3. Search - search for names in the personal and public phone book (shortcut to the third option of the Book) menu);
4. Headphone: headphone ON/OFF (or else, select Menu >> Settings >> Headphone >> ON/OFF),
5. Auto answer - switching on/off the [#Auto answer Auto answer] function (or else select Menu >> Settings>> Auto answer >> Yes/No).

Interpretation of the LED Colour Code

If you dedicate the key to Functions No. 1÷3, the LED will be always OFF.

If you dedicate the key to Function No. 4, the LED will let you know the status:

• OFF: the headphone is OFF, and
• Continuous light – headphones are on.

If you dedicate the key to Function No. 5, the LED will let you know the status:

• OFF: the automatic call receipt is OFF, and
• Continuous light: the automatic call receipt is ON.

Using the Keys

• Press and release the preset Function 1÷3 key. The system will display a corresponding Book menu option.

Using the keys Up or Down search the required item in the phone book. The record can also be searched by entering the name using the numerical keyboard. Pick up the handset or press the SPK ON button to dial the currently selected number from the phone book.

• Press and release the preset Function 4 or 5. The system will switch on this function and show the corresponding confirmation letter on the phone display. Press and release this key again. The system will switch off this function.

Speed access Keys: Lines

The speed access keys may be dedicated to individual external lines that are connected with the PBX. The term "lines" means either individual trunks or trunk groups.

IMPORTANT! Speed access keys may be dedicated to the lines only by the admin at the PBX level. This procedure is not feasible at the phone level.

Interpretation of the LED Colour Code

The preset line key LEDs will let you know the status of individual lines:

• OFF: the line is free;
• Continuous light: the line is busy;
• even flashing quick (0.5 sec /0.5 sec) – the line is damaged, and
• even flashing slow (1 sec /1 sec) – the line is being called.

Using the Keys

• Press and release the preset line key. The system will display information on this line, especially data on the line name and busy status.
• Press and hold the preset line key. The system will book the line in order to set up the call using this line. To make this call, pick up the handset or press the SPK ON button and dial the number you want to contact.
• If you pick up the handset when you view the status of the line you are calling, the system will intercept the call.

Speed access Keys: Benefits

Viewing and changing the Dedicated Keys

If you wish to view the assignment of a programmable key, set up the standby mode, press the Menu key, and then press your programmable key. The system will display information on this key. Now you can change the assignment: press the left Change context key.

Call Interception

If the key is dedicated to a subscriber number, you will be able to intercept his or her calls subject to relevant authorisation. If this subscriber is being called, just press and hold the key for about 3 seconds; the system will intercept the call and forward it to your phone.

If the key is dedicated to the "Intercept ringing" service, the system will intercept the call from any phone belonging to the same PickUP once you press and release this key.

Call Transfer without Call Answering

You need not answer the call. Instead, you may forward it to a subscriber or to an individual/collective voice mail. Just press and hold the key dedicated to a subscriber or voice mail service/collective voice mailbox directory number.

IMPORTANT!

This option will not be available if the admin sets limits on a subscriber at the PBX level.

A connection can also be transferred to the selected phone or to a group from the subscriber list. You can do this in two ways:

First method:

1	If you want to forward an incoming call without answering it, press (down arrow - go to Subscriber List).
2	Select the number to which you want to forward the call (you may use the quick dial keys for searching the Subscriber List).
3	Press the Transfer context key.

Second method:

1	If you want to forward an incoming call without answering it, press the Options context key.
2	Select the Forward option.
3	Enter the number to which you want to forward the call or press the key and look for the subscriber name.
4	Press the Transfer context key.

Urgent Call

If a key is dedicated to an extension number, press and hold this key for 3 seconds in order to call this number using the Urgent Call service.

IMPORTANT!

The 'Urgent Call' service is available subject to specific privileges of the subscriber. In the absence of such privileges, the subscriber who wants to use this service makes the call while the recipient hears a standard tone.

See section 14.6 for another method of calling the 'Urgent Call' service and its consequences.

List of Programmable Keys

The Keys menu allows viewing the status of the phone’s programmable keys.

1	After entering the Keys menu, press the List key.
2	Scroll the list up and down using the Up/Down arrow keys. The system will backlight the key whose status is being viewed.
3	If you press the Change key, the system will open the key programming menu.

Phone books

The CTS telephones support three kinds of phone books:

• Personal phone book: the entries to this directory are available with this phone only;
• Public phone book: the entries to this directory are available to all the PBX users, and
• Subscriber list: list of all the PBX extension numbers.

Only the PBX administrator is allowed to update the subscriber list. Directories are saved to the PBX and will not be lost in the case of phone replacement or failure.

Search for Internal numbers in Subscriber list

After displaying searched subscriber, user can call it by picking the handset or assigning the contact to BLF button.

Search for Entries to Phone Book (Personal and Public)

Adding a New Entry to the Phone book

Saving Numbers to the Directory during the Call

You can add the incoming call number to the directory during the call provided the originator has presented this number.

Entry from Call History

Entry Processing

How to Edit Entries

You will be able to edit entries in the public phone book if you have the applicable privileges. You need no specific privileges to edit your own entries in the personal phone book.

1	In the standby mode, open the Directory menu.
2	Press to select the directory where you want to edit an entry.
3	Use the and keys to find the entry you want to edit. You can also search for an entry by entering its name using the numerical keyboard
4	Press the Options key and select Edit. You can edit descriptions or numbers.
5	Confirm changes: press the Save key.

How to Copy Entries (from and to Directories)

You will be able to copy entries from and to the personal and public phone books provided you have acquired the applicable privileges to copy and save entries to the public phone book.

1	In the standby mode, open the Directory menu.
2	Press to select the phone book you want to copy an entry from. Once you confirm your selection, the system will start searching for the entries to this phone book.
3	Use the and keys to find the entry you want to edit. You can also search for an entry by entering its name using the numerical keyboard
4	Press the Options key and select Copy. Confirm your entry.

How to Move Entries (from and to Phone Book)

You will be able to transfer the entries from and to personal and public phone books provided you have acquired the applicable privileges to save entries to the public phone book.

1	In the standby mode, press the Bookkey.
2	Press to select the phone book you want to copy an entry from. Once you confirm your selection, the system will start searching for the entries to this phone book.
3	Use the and keys to find the entry you want to edit. You can also search for an entry by entering its name using the numerical keyboard
4	Press the Options key and select Move. Confirm your entry.

How to Delete Entries from Phone Book

Only the subscriber who has acquired the applicable privileges will be able to delete entries from the public phone book.

1	Press the Directory key.
2	Press to select the phone book you want to copy an entry from. Once you confirm your selection, the system will start searching for the entries to this directory.
3	Use the and keys to find the entry you want to edit. You can also search for an entry by entering its name using the numerical keyboard
4	Open the Options menu. Select Erase. Confirm the entry erasing operation.

How to Dedicate Speed Access Keys

If you happen to use an entry repeatedly (you often dial an outgoing number that is saved to one of the phone books), you will find it useful to save this number to one of the speed access keys. To do that you must do the following.

1	In the standby mode, press the Bookkey.
2	Press to select the phone book you want to copy an entry from. Once you confirm your selection, the system will start searching for the entries to this phone book.
3	Use the and keys to find the entry you want to edit. You can also search for an entry by entering its name using the numerical keyboard
4	Press the Options key and select Assign Key.
5	Press the key you want to dedicate to this entry.
6	Confirm your selection: press the Save key.

Services

Each of the services that is available from the PBX may be directly selected on your phone. Just pick up the handset and use the keypad.

See the Slican CCT-1668.S, L, EU, or MAC-6400 PBX Operations and Maintenance Manuals for a description of all the services and methods of selection. From this manual, you will learn how to select the services directly from your phone menu.

You can smooth this process by dedicating specific services to the programmable keys of your phone.

Call Transfer (Forwarding)

Your current call may be forwarded to any subscriber registered with the PBX or an external caller provided you have acquired the applicable privileges from the PBX admin. To transfer a call:

DND Service (Do Not Disturb)

The "Do Not Disturb" service locks the incoming calls on your phone. The caller will receive the message: "Subscriber unavailable now; please call again later" or your own message. The system telephone will display the following message: "Do Not Disturb".

The "Do Not Disturb" function has different effects depending on the selected number type:

• If the call caller selects a group number, the subscriber who has activated the DND service and who belongs to this group will be treated as a busy subscriber.
• If the call caller selects a direct number with active DND service, the caller will receive the message: "Subscriber unavailable now; please call again later."

IMPORTANT! If you dial a number with an active DND service, your system telephone will display the "Do Not Disturb" message.

Park

First method:

Second method:

Phone Locking

The "Phone Locking" function means that your phone has got the lowest level rights. You will be allowed to call extension or emergency numbers only (subject to the PBX-defined 'A' category). Using a locked phone you can call temporary or fixed accounts. If this function is active, you will not be able to access the phone menu, system keys, directories, or subscriber lists. The "Phone Locking" service will be valid until cancellation.

The phone may also be locked at the PBX admin level. You cannot cancel this lock.

Fixed Account

The "Fixed Account" feature calls up the privileges of another phone or virtual subscriber to your phone. If the account is called on a defined phone, the system will cancel it on other phones, if applicable. A fixed account may also be called up on a locked phone.

1	Select Menu >> Services >> Fixed account. Switch the service on or off.
2	Type the account number.IMPORTANT! By pressing the key, you will be able to access the subscriber list and select the account number using the up and down arrow keys or by searching for it based on the first few letters of its name.
3	Confirm your entry.
4	Enter a four-digit PIN account code (the code is individually assigned by the service team; you can change it using the #55 service). Confirm your entry.
5	Exit Menu. The system will display account message confirming that the service is active.

Urgent Call

If you call a subscriber using this service, the system will automatically open the interphone mode on the target CTS phone or generate a specific signal on the target analogue phone.

Call forwarding

The Call forwarding function is a PBX service that consists in re-routing of the incoming calls to another phone or account. The service is active until cancellation.

IMPORTANT! In addition, if the phone rings in connection with group calling instead of individual subscriber calling, only "Calls from group" and "Unconditional" forwarding options will be available.

Malicious Calls (MCID)

This service allows recording a call as a malicious call on the master PBX and marking it as a malicious incident in the PBX event buffer.

1 How to select this service during the call:

Press the Options key and select Menu >> Services >> MCID^[6].

2 How to switch on this service once the call is terminated by the originator:

Press the MCID key within 30 seconds from the moment the originator has hung up the phone.
IMPORTANT! Wait until the originator of the malicious call hangs up the phone! The target phone cannot be the first to be hung up!

Three-Party (3PTY) Calls

First method:

Second method:

IMPORTANT! The originator of the three-party call can switch between the partners. To do so, press the Optionskey and select the partner with whom you wish to talk, by means of the navigation keys.

IMPORTANT! The three-party call can be terminated by its originator who should press FLASH#0.

IMPORTANT! Once the originator hangs up the phone, the system terminates the 3PTY call.

IMPORTANT! To switch over to one partner only (the other partner hearing a musical signal), the originator should press either FLASH#1 or FLASH#2 (where: 1 - means that the originator wants to talk with the first selected partner to this call, and 2 stands for the talk with the second partner). To restore the 3PTY call, the originator should press FLASH#3 .

Call interception in a PickUp group

This service ensures interception of the incoming calls addressed to another PBX user provided that the subscriber who calls up this service has acquired the applicable rights (the subscribers must belong to the same PickUp group, i.e. call interception group).

Temporary CLIR

This service switches off presentation of the number for the period of a single call.

Private Call

This function will change the privileges to set up the calls (subscribers' personal privileges) and register the call as a personal one with the PBX buffer. Such calls are identified by the billing application for the purpose of separating business calls from private calls.

Urgent Call

An urgent call means that the subscriber will be given a special category of access in the outgoing traffic for the period of a single call. Thanks to this service the call may bypass standard routes. The Urgent Call service is available only to subscribers who have acquired the applicable rights. The service is active for the period of a single call made from the telephone.

Working Modes

This service ensures a manual change in the operating mode at the PBX level. The subscriber must acquire the applicable rights to change the PBX operating mode. A special option allows dedicating the operating mode to a selected key on the system telephone.

Voice Mail

Due to this service the caller may leave a voice message for a specific subscriber.

IMPORTANT!

If the subscriber wishes to use this service, the PBX admin will have to assign an individual voice mail for saving the messages, as well as a voice mail extension number for the purpose of service activation, new message notification, and message management.

To switch on this service, you must set the call transfer to the extension number of the individual voice mail:

To switch on/off the active service (switch on/off the call transfer to voice mailbox):

See the Operations Manuals of Slican PBX for more data on this service (how to record your own welcoming message - service #79; notification and play new messages).

Conference Call

Important: The CTS-102.HT system telephone does not support conference calls.

This service ensures simultaneous calling many persons and setting up conference calls. The participants may use any type of phone; they may be either PBX subscribers or external participants. The maximum number of participants is:

• 8 in the case of CCT-1668,
• 31 in the case of CXS-0424,
• 30 in the case of MAC-6400.

The caller of a conference call can manage the session (to act as a custodian).

1. Select Menu >> Services >> Conference. The system will display information (see the figure). From now on, your phone is deemed busy and nobody can contact you.
2. To add a new participant to the conference, press the Options key and select Add participant. Once you do this, select another participant as follows:

• Enter the applicable directory or external number;
• Press the Book key and select a number from any of the phone books or extension number list^[8],
• Press a speed access key dedicated to a specific subscriber/number.

Once you add a participant by means of the Next key or automatically (by pressing the key dedicated to the subscriber/number), the system will come back to the screen in order to add more participants to the list.
3. Press Back once you have added all the persons with whom you wish to have a conference call. To view the list of participants, press Participants and scroll the list by means of the Up/Down arrow keys. You can delete a participant: select the Delete option from the Options context menu.
4. How to set up a conference call:

First method:

When viewing the list of participants or in the conditions described in section 3, pick up the handset and press SPK ON. The system will activate the ringers on the telephones of the persons eligible for the conference. Once a participant receives the call, he or she will hear the message "Teleconference".

Second method:

In the conditions described in section 3 press the Options key and select Ring.
The system will activate the ringers on the telephones of the persons eligible for the conference. Once a participant receives the call, he or she will hear the music until the originator joins the conference, by e.g. picking up the handset or pressing SPK ON.
5. The conference call is now set up (the call has been answered by at least one participant and the coach has become an active participant, i.e. he or she has picked up the handset)
The elements available after pressing Options:

1. Add particpant – adding a new participant to the current conference call^[9],
2. Ring: set up a "cold" conference call (originator's handset on the cradle) - see ;
3. Disconnect all – the conference call is over;
4. Mute all – switch off microphones in all the participants' phones (the voice belongs to the conference coach only);
5. Switch on all – switch on microphones in all participants' phones, and
6. Leave – leave the conference call without disconnecting it.^[10]. If you select this option, the system will leave the message "Conference" on the screen, which means that the conference is not over yet.

In this condition, you can return to the conference call by means of two methods:

a) Press the Options key and select the option Conference: the system will allow you to view the conference status (you can do the same by pressing down the quick dial key dedicated to the "Conference" service). You will return to the conference call the same moment you pick up the handset or press the SPK ON button. b) Pick up the handset or press the SPK ON button, and then press the key dedicated to the "Conference" service.

The Participants button allows viewing the list of participants. You can scroll this list using the Up/Down ^[11] arrow keys. The system will display information on particular participants.

Shown below are the Options available for a selected participant:

1. Delete: deletes a participant from the conference;
2. Microphone OFF/ON: switches off/on the microphone of a specific participant [his or her status will change to (MUTE)/(call)];
3. Speaking: switches on the microphone of a defined participant only (the remaining microphones are switched off), and
4. Personal call – direct call to a participant. Once this call is terminated, you can:
   a) Add this person again to the conference: press the key dedicated to the "Conference" service or select this service from the menu that is available when you call this subscriber, or,
   b) Delete this participant: hang up the handset or press SPK OFF.
   

The custodian can return to the conference call using the procedure described in section 5 in the table.

Custodian: assignment of the custodian function - Only the subscribers who use CTS-202 series system telephones may use this function. |}

Call override

The CTS system telephone supports the "override" service. You can join a call between two other subscribers and disconnect it, if required, or leave the call without disrupting it. A person "overriding" can also leave the call without disconnecting the two other subscribers. This service is available subject to the applicable privileges and under the condition that none of the two subscribers is protected from a call override. The service does not depend on the subscriber's status (subscriber registered with PBX or external subscriber). This service is also performed when one of the pair of subscribers from the call you want to join is not an extension subscriber of PBX.

If busy, proceed as follows:

To join the call as a third party, select the Third Party option using the right-hand context key. Having joined the call you can disconnect it. Select Disconnect using the left-hand context key. To leave the call and let the subscribers continue talking, hang up the handset or press SPK OFF.

Automatic Redial: AutoRD

The subscriber you wish to contact is:

• busy, or
• unavailable,

or

• or all the lines in your PBX are busy at this time.

, then if you select this service, when the subscriber:

• is free (formerly busy),
• is available (formerly unavailable),

or

• or when any PBX line becomes free.

you will be notified by the ringer and after lifting the handset the system will automatically dial that subscriber's number. This service is available for extension numbers and outgoing calls.

The service will remain valid for:

• 90 minutes in the case of extension numbers (for busy and unavailable subscribers);
• 60 minutes in the case of outgoing calls (for unavailable targets);
• 30 minutes in the case of PBX busy lines, and
• 10 minutes in the case of outgoing calls (for busy targets).
  

NOTE: You can stand queue in the case of:

• PBX subscribers using analogue telephones;
• PBX subscribers using system telephones;
• External subscribers available through the ISDN trunk;
• External subscribers available through the GSM trunk
  or
• any busy trunk on the PBX.

To use this service, proceed as follows:

1. If your target does not answer, the system will wait approx. 5-10 seconds and display AutoRD for the context button (bottom left corner of the screen), which enables activating the service. (The CTS-102.HT phone does not display this message.)
2. If your target is busy, the system will immediately display the AutoRDoption for the context key (bottom left corner of the screen). You can now activate the service.
3. If the service is accepted, the system will display applicable information and the time of activity of the service. You can cancel the service: press the Stopcontext key.
4. If your redial target is now available or free, the system will notify you of the same by ringing and displaying the message "Back again" for the unavailable target or "Queue" for the busy target.

If you pick up the handset at any of the abovementioned messages, the system will dial the target number again.

Phone Special Functions

Pause in Selected Number

If you set a pause in a number, the system will suspend dialling for a period of 5 seconds.

Example of dialling an outgoing call number plus extension number:

IMPORTANT! You can also add pauses when you enter new numbers to the personal or private directories.

Information on PBX Failures

Information on failures will be displayed on the screen of the CTS-102.CL and CTS-102.IP system only if this option is switched on by the PBX administrator.

Information on the PBX alarms, such as e.g.: call buffer overflow; emergency power supply, trunk failure, etc., is displayed in the second line from the top.

Quick Navigation through the Menu

You can quickly go to a selected menu item using a special shortcut.

Menu Structure

Safety Requirements applicable to the Operations and Maintenance of CTS System Telephones

Installation:

• Only authorised or qualified manufacturer's service teams are allowed to install and initialise the device.
• All the installation procedures should be performed in compliance with the assembly principles as well as any occupational health and safety regulations.

Working Environment:

1. The system telephones must not be installed in closed rooms featuring high humidity levels. Such rooms may reduce the service life and quality of electronic component functions.
2. Given the risk of flooding, the system telephones should not be located near water containers or water sources (such as e.g. water pools, valves, etc.).
3. The device must not be installed in rooms featuring considerable dust levels or a strong electromagnetic field.

The system telephones may demonstrate irregular operations, interferences, or box discoloration if installed at the places exposed to:

1. Direct sunlight,
2. Frequent or strong vibrations or mechanical impacts,
3. Live antenna radiation.

All devices connected to the phone must have certificates of conformity with the standards in force in the European Union.

Certificate of Conformity and Correct Product Disposal

CERTIFICATE OF CONFORMITY
Manufacturer: SLICAN Sp. z o.o. ul. M. Konopnickiej 18 85-124 Bydgoszcz	Type: System phone Console	Model: Slican CTS-102.HT, Slican CTS-102.CL Slican CTS-102.IP
Product Description: Slican CTS-102 sets are system telephones designed for integration with Slican PBX. The telephones are connected to PBX via a single cable pair (CTS-102.HT and CTS-102.CL - are digital system telephones compliant with the U terminal) or a LAN/WAN using Ethernet cables (CTS-102.IP VoIP system telephone).
The product complies with Directive No. 99/5/EC R&TTE and meets the requirements specified in the harmonised standards mentioned below: EN 60950-1:2007; EN 55022:1998 + A1:2000 + A2:2003; EN 55024:1998 + A1:2001 + A2:2003
Additional Information: The device has been tested in a typical configuration, including connection with the SLICAN PBX. It complies with the requirements applicable to admissible interference levels for B Class products.
Bydgoszcz, 20-11-2007

1. ↑ Provided no [#Auto dial Auto dial] function has been set on this phone.
2. ↑ provided no protection from call intercepting has been activated by the administrator on this subscriber/account.
3. ↑ If you pick up the handset or press the SPK ON button when the phone displays these data, the system will connect you to voice mail.
4. ↑ You can add new entries to the public phone book (the Add new entry option is active) provided you have acquired the applicable privileges from the PBX admin.
5. ↑ From Call Forwarding'
6. ↑ From Malicious Call Identification. Confirm the service.
7. ↑ From Voicemail.
8. ↑ You can also open the applicable phone book or subscriber list using the navigation keys: see section – 16 Phone Menu (navigation through the phone menu).
9. ↑ You can also add a new participant using the FLASH button: press it, dial the number and press the key dedicated to the "Conference" service while talking with this participant (or else, select this service from the menu which is available when you talk with this participant).
10. ↑ You can do the same when you hang up the handset or press SPK OFF.
11. ↑ This feature is also available to the participants who use the CTS-202 series system telephones.