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−	=CTS=	+	= Introduction =
−	<center>'''System Phones'''</center>	+	In following manual we are proud to present you Slican '''''PhoneCTI''''' application, which includes all functionalities enable to integrate phone and computer used by PBX subscriber. Main advantage of this software is integration of phone books stored in PBX and subscriber computer. In '''''Slican PhoneCTI''''' application, phone books stored in PBX are used, changes in phone books can be entered in PBX (from phone of from '''''ConfigMAN''''' application) or in computer ('''''Slican PhoneCTI''''' application). Any modification is immediately visible for other users, with appropriate privileges defined in PBX. Phone book editing rules defined in PBX are also valid for editing in '''''Slican PhoneCTI'''''. Additionally '''''Slican PhoneCTI''''' application includes internal chat functionality (computer user can be any PBX subscriber). Sending messages to other person from phone book, who is not PBX subscribers, is possible via XMPP account (if such account was defined for this person) or as SMS. Sending SMSes is also possible according privileges defined in PBX. Internal chat functionality can be attractive for companies, which use Slican PBX and don't allow , from security reasons, to use common chat, as well for person who use one application and want to communicate with persons who uses different chat applications.
		+	= Minimal requirements =
		+	To install SLICAN PhoneCTI application, following minimal requirements are necessarily:
		+	* Computer should be powered with clock >800 MHz
		+	* Computer RAM memory should be 1GB minimum
		+	* Computer graphic card should be compatible with DirectX 9
		+	* Operating system - WindowsXP SP2 or later
		+	* Microsoft .NET Framework 4.0 or later should be installed on computer
		+	* Web browser Internet Explorer 7 or later should be installed on computer
		+	Installing application on computer which doesn't fulfill mentioned minimal requirements is possible but it will work slowly or not all functions will be active.
		+	{{warning|SLICAN PhoneCTI can operate only with PBXes with installed firmware 6.01 or later.}}
−	<center>'''Slican CTS-202.CL'''</center>	+	= Installation =
		+	'''''Slican PhoneCTI''''' application is licensed and using it requires purchase of appropriate license code. Purchased license code is entered during PBX configuration and decides about number of workstations with  '''''Slican PhoneCTI''''' application. Application licensing has no influence on its installation. Application setup can be downloaded from  [http://www.slican.pl Slican webpage] and application install on the computer by entering appropriate data, necessarily to log in, in tap [[User:Grzegorzg#Settings - Connection|Settings - Connection]].
		+	{{warning|If extension number entered in tap [[User:Grzegorzg#Settings - Connection|Settings - Connection]] is not authorized to use PhoneCTI application, it is not possible to connect with PBX and data synchronizing.}}
		+	Second installation stage (not obliged) rely on uploading to PBX properly prepared file with PhoneCTI application update. It can be done by PBX admin. This activity, if done, enables automatic updating PhoneCTI application on workstations. Updating is described in chapter [[User:Grzegorzg#Application updating|Application updating]].
		+	== Application launch ==
		+	PhoneCTI application can be launched as any other Windows application. In application settings you can activate functionality of automatic launching application after operating system start. Diuring launching application it log into PBX (according settings defined in tap [[User:Grzegorzg#Settings - Connection | Settings - Connection]]). After successful login, application synchonizes application data with appropriate data in PBX.
−	<center>'''Slican CTS-202.BT'''</center>	+	== Application updating ==
−		+	Application updating id executed automatically and user has no influence on its proceedings. Similarly as for PBX, VoIP card or REC card firmware updating, updating of Slican PhoneCTI application updating is executed by PBX admin. Every time during PhoneCTI application launching version check (uploaded to PBX and installed on user PC) is carry out. If these version numbers are different, application stored in PBX is automatically downloaded and installed on user PC, next new installed application is launched and log into PBX. Depending on version number updating can be upgrading or downgrading.
−	<center>'''Slican CTS-202.IP'''</center>	+
−		+
−	<center>'''Slican CTS-203.IP-PoE'''</center>	+
−		+
−	<center>'''and CTS-232 console'''</center>	+
−		+
−		+
−	<center>Installation and instruction manual issue 1.12 </center>	+
−		+
−		+
−	<center>[[Image:Io CTS-CTS z konsolami.png]]</center>	+
−		+
−		+
−		+
−		+
−	<center>'''SLICAN Sp. z o.o.'''</center>	+
−		+
−	<center>[http://www.slican.pl/ www.slican.pl] </center>	+
−		+
−	<center>e-mail: [mailto:office@slican.pl office@slican.pl]</center>	+
−		+
−		+
−	<center>„The manufacturer reserves right to modify the product without prior notification.”</center>	+
−		+
−		+
−	<center>Date of the last modification: 17.01.2011 </center>	+
−		+
−	=Introduction=	+
−	Slican CTS-202.CL, CTS-202.BT and CTS-202.IP system phones that enable work with CTS-232 consoles have been designed for integration with the new family of Slican CCT-1668, MAC-6400 and CXS-0424 PBX-type units. CTS-202.CL and CTS-202.BT are digital system phones that comply with the U<sub>p0</sub> terminal, and CTS-202.IP is a VoIP system phone.	+
−		+
−	The most important functional features of these products are shown in the table below:	+
−		+
−		+
−		+
−	{| {{prettytable}}	+
−	!{{Hl2}}|	+
−	!{{Hl2}}| <center>System Phone Feature</center>	+
−	!{{Hl2}}| <center>CTS-202.CL</center>	+
−	!{{Hl2}}| <center>CTS-202.BT</center>	+
−	!{{Hl2}}| <center>CTS-202.IP</center>	+
−	!{{Hl2}}| <center>CTS-203.IP-PoE</center>	+
		+	= Application structure =
		+	== Designation rules ==
		+	PhoneCTI application is very simple and intuitive, with help of appropriate icons status of phones visible in application windows. These icons invite user to execute specific action.
		+	=== Icons and symbols ===
		+	For PBX extension numbers, symbol of phone status and linked phoneCTI application consits of two icons, first of them represents phone status, while second represents application status. In Table 1 you can see  icons represent phone status.
		+	{|{{prettytable}}
		+	!{{Hl3}} colspan="2" | Phone status
	|-		|-
−	| <center>1.</center>	+	!{{Hl1}}|Icon !!{{Hl1}}| Icon meaning
−	| Backlit display	+
−	| <center>{{Yes}} </center>	+
−	| <center>{{Yes}} </center>	+
−	| <center>{{Yes}} </center>	+
−	| <center>{{Yes}} </center>	+
−		+
	|-		|-
−	| <center>2.</center>	+	|{{align|center}}|[[File:PhoneCTI_phone_free.png]]  ||This icon means free phone
−	| AUDIO OUT recording output	+
−	| <center>{{No}} </center>	+
−	| <center>{{No}} </center>	+
−	| <center>{{Yes}} </center>	+
−	| <center>{{No}} </center>	+
−		+
	|-		|-
−	| <center>3.</center>	+	|{{align|center}}|[[File:PhoneCTI_call.png]]  ||This icon busy phone - call with extension number is established
−	| Integrated Bluetooth phone base	+
−	| <center>{{No}} </center>	+
−	| <center>{{Yes}} </center>	+
−	| <center>{{No}} </center>	+
−	| <center>{{No}} </center>	+
−		+
	|-		|-
−	|<center>4.</center>	+	|{{align|center}}|[[File:PhoneCTI_phone_sleep.png‎]]  ||This icon means, that any call was established with this extension number during last 8 hours (at least).
−	|<center>Power supply from computer network PoE</center>	+
−	|<center>{{No}} </center>	+
−	|<center>{{No}} </center>	+
−	|<center>{{No}} </center>	+
−	|<center>{{No}} </center>	+
	|-		|-
−		+	|{{align|center}}|[[File:PhoneCTI_phone_ringing.png‎]]  ||This icon means phone just ringing
−	| <center>5.</center>	+
−	| External power supply	+
−	| <center>OPTION</center>	+
−	| <center>OPTION</center>	+
−	| <center>STANDARD</center>	+
−	| <center>OPTION</center>	+
−		+
	|-		|-
−	| <center>6.</center>	+	|{{align|center}}|[[File:PhoneCTI_phone_off.png]]  ||This icon means switched off phone or not logged account
−	| 'Hands Free' mode	+
−	| <center>{{Yes}} </center>	+
−	| <center>{{Yes}} </center>	+
−	| <center>AVAILABLE ONLY FOR LISTENING</center>	+
−	| <center>{{Yes}} </center>	+
−		+
	|-		|-
−	| <center>7.</center>
−	| Works with CTS-232 consoles
−	| <center>{{Yes}} </center>
−	| <center>{{Yes}} </center>
−	| <center>{{Yes}} </center>
−	| <center>{{Yes}} </center>
−
−	|-
−	| <center>8.</center>
−	| Supports CTI application
−	| <center>{{Yes}} </center>
−	| <center>{{Yes}} </center>
−	| <center>{{Yes}} </center>
−
−	<center>(provided that the phone is installed in the same <br>local area network with PBX)</center>
−	|| <center>{{Yes}} </center>
−
−	<center>(provided that the phone is installed in the same <br>local area network with PBX)</center>
−
−	|-
−	|<center>9</center>
−	|Available colours
−	|<center>GRAY and BLACK</center>
−	|<center>GRAY and BLACK</center>
−	|<center>GREY</center>
−	|<center>GREY</center>
	|}		|}
−		+	'''''Table 1:''''' Icons represent phone status.<br>
−	The products ensure trouble-free work on any assistant or manager’s work stand. With no doubt, they will comply with the requirements applicable to any lobby terminals. An intelligible menu ensures intuitive setup of phone parameters and adaptation to the user's preferred features. Due to the complete integration of the product and telephone applications the user will be able to promptly change the settings of individual phone sets on the PBX configuration platform.	+	In Table 2 you can see icon represents number, if number assigned to specified contact is external numer.
−		+	{|{{prettytable}}
−	Programmable multiple-function keys ensure easy access to the PBX features, extension numbers and phone book entries. The user can check with three phone number registers:	+	!{{Hl3}} colspan="2" | Phone status
−		+
−	* Public phone book: managed on a global basis, available to all PBX subscribers,	+
−	* Personal phone book: property of a specific phone user,	+
−	* List of subscribers: list of PBX extension numbers.	+
−		+
−	The number of system telephones to be integrated with the PBX depends on the type of PBX and there was presented in bellow table:	+
−		+
−	<center>	+
−	{| {{prettytable}}	+
−	!{{Hl2}}|	+
−	!{{Hl2}}| MAC-6400	+
−	!{{Hl2}}| CCT-1668	+
−	!{{Hl2}}| CXS-0424	+
	|-		|-
−	|CTS-202.CL/CTS-202.BT	+	!{{Hl1}}|Icon !!{{Hl1}}| Icon meaning
−	|120	+
−	|18	+
−	|12	+
	|-		|-
−	|CTS-202.IP	+	|{{align|center}}|[[File:PhoneCTI_Numer_zewnętrzny.PNG]]  ||This icon means external number
−	|18	+
−	|18	+
−	|18	+
	|-		|-
−	|-
−	|CTS-203.IP-PoE
−	|18
−	|18
−	|18
	|}		|}
−	</center>	+	'''''Table 2:''''' Icon represents external number<br>This icon is always blue, because in opposite to extension numbers status of such phone there is not monitored.
−		+	{|{{prettytable}}
−	A maximum of five CTS-232 consoles can be connected to up to four system phones connected to the PBX, and the other system phones enable connecting up to two CTS-232 consoles. This enables expanding the number of speed access keys. This also enhances the capabilities for the management of calls with the preview showing if individual subscribers are busy.<br>	+	!{{Hl3}} colspan="2" | Application status
−	IP system phones are equiped in following codecs:	+
−	<center>	+
−	{| {{prettytable}}	+
−	!{{Hl2}}| CTS-202.IP	+
−	!{{Hl2}}| CTS-203.IP-PoE	+
	|-		|-
−	|G711;GSM	+	!{{Hl1}}|Icon !!{{Hl1}}| Icon meaning
−	|style="text-align:center"|G711	+
−	|}	+
−	</center>	+
−		+
−	Depending on distance between PBX and system phone CTS-202.CL or CTS-202.BT and number of connected consoles it could be necessarily to use external power supply.<br>	+
−	System phones CTS-202.IP and CTS-203.IP-PoE can be supplied from computer network, if this network is equipped in such feature. Otherwise it is necessarily to use  external power supply. Types of external power supply dedicated to every phone type are presented in bellow table:	+
−	<center>	+
−	{| {{prettytable}}	+
−	!{{Hl2}}|No!!{{Hl2}}|System Phone!!{{Hl2}}|Power supply<br>36V/160mA!!{{Hl2}}|Power supply<br>12V/1,25A RJ11	+
	|-		|-
−	|1	+	|{{align|center}}|<None>  ||If there in no icon for specified extension number, application PhoneCTI was never logged to specified extension number
−	|'''CTS-202.CL'''	+
−	|style="text-align:center"|{{Yes}}	+
−	|style="text-align:center"|{{No}}	+
	|-		|-
−	|2	+	|{{align|center}}|[[File:PhoneCTI_apps_ok.png]]  ||This icon means, that application is launched and logged to epecific extension number
−	|'''CTS-202.BT'''	+
−	|style="text-align:center"|{{Yes}}	+
−	|style="text-align:center"|{{No}}	+
	|-		|-
−	|3	+	|{{align|center}}|[[File:PhoneCTI_apps_clock.png‎]]  ||This icon means, that application is in status "Be Right Back", application enter such mode after time of inactivity defined in [[User:Grzegorzg#Settings - General|settings]]
−	|'''CTS-202.IP'''	+
−	|style="text-align:center"|{{No}}	+
−	|style="text-align:center"|{{Yes}}	+
	|-		|-
−	|4	+	|{{align|center}}|[[File:PhoneCTI_apps_dnd.PNG]]  ||This icon means, that application found out DND phone status (do not disturb)<ref name="apps_dnd">In appliction settings, DND phone status can be forced, if application and phone remain in standby mode for sufficiently long time. This time can be defined in [[User:Grzegorzg#Settings - Do not disturb (DND)|application settings]]</ref>
−	|'''CTS-203.IP-PoE'''	+
−	|style="text-align:center"|{{No}}	+
−	|style="text-align:center"|{{Yes}}	+
−	|}	+
−	</center>	+
−		+
−	=Functionality=	+
−		+
−	* 12 general purpose programmable keys, such as: subscriber status signal; speed access; PBX services; shortcuts for entries into phone books.	+
−		+
−	* Each speed access key may be dedicated to any PBX function;	+
−		+
−	* Menu navigation keys: up/down arrow keys; two context keys;	+
−		+
−	* +/- volume keys;	+
−		+
−	* Keys: Flash, SPK ON, SPK OFF, Mute, Redial;	+
−		+
−	* Two phone books: public and personal, plus the list of extension numbers;	+
−		+
−	* Cache call register of the last ten numbers: dialled, received, and missed numbers;	+
−		+
−	* Presentation of incoming subscribers, inclusive of the names, consistent with the entries in the phone book or PBX database;	+
−		+
−	* Presentation of waiting calls;	+
−		+
−	* Presentation of outgoing call numbers dialled by the caller;	+
−		+
−	* Presentation of call time during the calls;	+
−		+
−	* Programmable settings: menu language; ringing volume; speakerphone and handset, as well as the LCD display contrast;	+
−		+
−	* Five types of ringing tones;	+
−		+
−	* Option to program telephone settings via the PBX configuration program;	+
−		+
−	* AUTO-Redial function: automatic redialling of busy or unavailable numbers;	+
−		+
−	* Digital transmission via one pair of wires using the U terminal, up to 1 km, compatible with the PBX;	+
−		+
−	* The phone can be enhances by additional CTS-232 consoles (increasing the number of programmable keys from 42 to 162 – see section 1).	+
−		+
−	* Multiple-line LCD screen supporting two font types.	+
−		+
−	* Phone replacement will not delete the entries	+
−		+
−	* Support for headphones.	+
−		+
−	'''IMPORTANT!'''	+
−		+
−	'''The phone functionality strictly depends on the PBX software release. This manual describes telecom operations and functions that are accessible only with the present software version. Some of them may be unavailable. In such a case, please contact our customer service department. '''	+
−		+
−	=Equipment=	+
−		+
−	{| {{prettytable}}	+
−	!{{Hl2}}| <center>Accessories</center>	+
−	!{{Hl2}}| <center>CTS-202.CL phone</center>	+
−		+
−	<center>(Pcs. included)</center>	+
−	!{{Hl2}}| <center>Slican CTS-202.BT phone</center>	+
−		+
−	<center>(Ilość w zestawie)</center>	+
−	!{{Hl2}}| <center>Telefon CTS-202.IP</center>	+
−		+
−	<center>(Pcs. included)</center>	+
−	!{{Hl2}}| <center>CTS-203.IP-PoE phone</center>	+
−		+
−	<center>(Pcs. included)</center>	+
−	!{{Hl2}}| <center>CTS-232 console</center>	+
−		+
−	<center>(Pcs. included)</center>	+
−		+
	|-		|-
−	| Phone set
−
−	<center>[[File:Io_cts_2.png]]</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>-</center>
−
−	|-
−	| Handset
−
−	<center>[[File:Io_cts_3.png]]</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>-</center>
−
−	|-
−	| Handset cord
−
−	<center>[[File:Io_cts_4.png]]</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>-</center>
−
−	|-
−	| Przewód telefoniczny linii
−
−	<center>[[File:Io_cts_5.png]]</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−
−	|-
−	| Patch cord UTP Cat5
−
−	<center>[[Image:Patchcord.png‎|200px]]</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>1 pc.</center>
−	| <center>1 pc.</center>
−	| <center>-</center>
−
−	|-
−	| Phone's power supply
−	| <center>Optional feature</center>
−	| <center>Optional feature</center>
−	| <center>1 pc.</center>
−	| <center>Optional feature</center>
−	| <center>-</center>
−
−	|-
−	| Console
−
−	<center>[[File:Io_cts_6.png]]</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>1 pc.</center>
−
−	|-
−	| Console – phone or console - console connecting cable
−
−	<center>[[File:Io_cts_7.png]]</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center> - </center>
−	| <center>1 pc.</center>
−
−	|-
−	| Connecting element console – phone or console - console
−
−	<center>[[File:Io_cts_8.png]]</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>1 pc.</center>
−
−	|-
−	| Mounting screws
−
−	<center>[[File:Io_cts_9.png]]</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>-</center>
−	| <center>4 pcs.</center>
	|}		|}
−		+	'''''Table 3:''''' Icons represent application status.<br> Finally symbol of phone and application linked with this phone is created by merging one icon from Table 1 with one icon from Table 2.<br>'''Example'''<br>For illustrate mentioned above rule three such symbols was presented in below table:<br>
−	= Design =	+
−	== Phone ==	+
−		+
−		+
−	<imagemap>	+
−	Image:Io_cts_10.png|center|alt=CTS-202	+
−	rect 178 50 309 115 [[CTS-202_informacje#Telefon|Display]]	+
−	circle 92 141 26 [[CTS-202_informacje#Telefon|Cradle switch]]	+
−	poly 178 154 311 154 311 179 243 224 178 179 [[CTS-202_informacje#Telefon|Menu navigation keys]]	+
−	circle 337 176 11 [[CTS-202_informacje#Telefon|Mute button]]	+
−	circle 364 177 10 [[CTS-202_informacje#Telefon|Volume control button]]	+
−	circle 390 177 11 [[CTS-202_informacje#Telefon|Volume control button]]	+
−	circle 324 262 15 [[CTS-202_informacje#Telefon|Flash button]]	+
−	circle 324 304 14 [[CTS-202_informacje#Telefon|Redial button]]	+
−	poly 309 339 317 332 331 332 338 339 338 350 332 359 324 361 325 373 335 378 339 388 336 396 329 400 321 402 314 398 310 389 310 381 315 374 323 374 323 360 315 357 310 351 309 345 [[CTS-202_informacje#Telefon|'Hands Free' mode ON/OFF buttons (headphones or speakerphone)]]	+
−	rect 371 205 400 402 [[CTS-202_informacje#Telefon|Programmable keys with LED signalling]]	+
−	rect 271 206 365 213 [[CTS-202_informacje#Telefon|Ringer LED]]	+
−	rect 168 246 280 402 [[CTS-202_informacje#Telefon|Numerical keyboard]]	+
−	rect 46 213 139 361 [[CTS-202_informacje#Telefon|Speaker]]	+
−	desc none	+
−	</imagemap>	+
−		+
−	<center>	+
−	{| {{prettytable}}	+
−	| 1. Display	+
−	| 7. Mute key	+
−		+
−	|-	+
−	| 2. Cradle switch	+
−	| 8. Volume control buttons	+
−		+
−	|-	+
−	| 3. Menu navigation keys	+
−	| 9. Programmable keys with LED signalling	+
−		+
−	|-	+
−	| 4. Ringer LED	+
−	| 10. Flash key	+
−		+
−	|-	+
−	| 5. Loudspeaker	+
−	| 11. Redial key	+
−		+
−	|-	+
−	| 6. Keyboard	+
−	| 12. 'Hands Free' mode ON/OFF buttons (headphone or speakerphone)	+
−		+
−	|}	+
−	[[Image:Io_cts_11.png]]	+
−		+
−		+
−		+
−	{| {{prettytable}}	+
−	| 13. CTS-232 console socket	+
−	| 16. Handset socket	+
−	|-	+
−	| 14. POWER 36V/0.1A socket - power pack socket	+
−	| 17. AUDIO OUT(CTS -202.IP)	+
−	|-	+
−	| 15. LINE socket	+
−	| 18. Additional socket for headphones with microphone	+
−	|}	+
−	</center>	+
−		+
−	== Display ==	+
−		+
−	{| {{prettytable}}	+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	SYSTEM TELEPHONE	+
−	CTS-202	+
−	SLICAN 2010	+
−	Terminal: 1.29	+
−	</center>	+
−	|}	+
−	| System screen: the first screen that appears when the PBX and the phone (CTS-202.CL and CTS-202.BT) are ON.	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	Digital Phone	+
−	CTS-202.IP	+
−	SLICAN 2007	+
−	Terminal 0.81	+
−	</center>	+
−	|}	+
−	| System screen: the first screen that appears when the phone's (CTS-202.IP) PBX is ON.	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	No connection	+
−	with PBX	+
−	</center>	+
−	|}	+
−	| This message notifies of a lost connection with the PBX. It will appear if no connection with the PBX is established within 30 seconds from the moment when the power supply is ON (CTS-202.CL and CTS-202.BT). After another 5 seconds the system will reset and attempt another connection.	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	Service is	+
−	temporaily	+
−	unavailable	+
−	Please wait	+
−	</center>	+
−	|}	+
−	| This message will appear if the phone loses its connection with the PBX during normal operations (CTS-202.CL and CTS-202.BT).	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	Slican VoIP	+
−	No PBX	+
−	connection	+
−	Check LAN	+
−	cable	+
−	Menu      Connect	+
−	</center>	+
−	|}	+
−	| No cable connected message (CTS-202.IP).	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	Slican VoIP	+
−	No PBX	+
−	connection	+
−	No VoIP	+
−	answer	+
−	Menu      Connect	+
−	</center>	+
−	|}	+
−	| No connection with VoIP message (CTS-202.IP).	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|<center>	+
−	Wednesday	+
−	27.07.2010 13:30	+
−		+
−	Subscriber name	+
−		+
−	Menu      Connect	+
−	</center>	+
−	|}	+
−	| Display screen in the standby mode (all types of phone).	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	| Talking to:	+
−	Name	+
−	1044	+
−	1:22	+
−		+
−	Options      Hold	+
−	|}	+
−	| Display screen during a call (all types of phone).	+
−		+
−	Caller's name – the name of a subscriber assigned in PBX or the name of an entry in the personal or public directory;	+
−		+
−	1044 – an example number presented by the subscriber or extension number.	+
−		+
−	1:22 – Call time.	+
−		+
−	Menu and Save – Current context menu function dedicated to the key.	+
−		+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|	+
−	Trade ACD 13:24	+
−	Connections  2/10	+
−	Wait time      1	+
−	Exp. time    0/4	+
−	Lost %        0/0	+
−	Agents      1/17	+
−	Menu        Book	+
−	|}	+
−		+
−	| Preview of an ACD group status:	+
−		+
−	'''Comment''' of the group – max. 10 characters	+
−		+
−	'''Calls''' – the number of calls in queue/calls being processed by the speaking agents	+
−		+
−	'''Waiting time''' - actual waiting time of a call that has been the longest in the queue	+
−		+
−	'''Estimated time''' - estimated waiting time calculated on the basis of the average time of call including the number of waiting calls and the number of active agents/declared waiting time that defines the queue overflow	+
−		+
−	'''Missed %''' - the number of calls lost due to the originator's cancellation given as a percentage/number of rejected calls due to the queue overflow during last 15 minutes given as a percentage	+
−		+
−	'''Agents''' – the number of available agents/total number of agents	+
−		+
−		+
−		+
−		+
−	|}	+
−		+
−	== Console ==	+
−	<center>[[Image:Io_cts_12.png]]	+
−		+
−		+
−	[[Image:Io_cts_13.png]] [[Image:Io_cts_14.png]]	+
−		+
−		+
−		+
−	{| {{prettytable}}	+
−	| 1. Programmable keys	+
−	|-	+
−	| 2. Output socket to second console	+
−	|-	+
−	| 3. Input socket to phone	+
−	|}	+
−	</center>	+
−		+
−	= Connecting CTS-202 phones up to the PBX =	+
−	== Physical connection of CTS-202 phones with the PBX ==	+
−	''The regularity of CTS-202.CL and CTS-202.BT phone operations depends on the distance between the PBX and the phone, the number of connected consoles as well as on the quality of the wiring system inside the building.''	+
−		+
−	{| {{prettytable}}	+
−	| <center>1</center>	+
−	| <center>[[Image:Io_cts_15.png]]</center>	+
−	| Plug the handset cord into the handset socket.	+
−	|-	+
−	| <center>2</center>	+
−	| <center>[[Image:Io_cts_16.png]]</center>	+
−	| Connect the handset free plug with the socket marked with the following symbol on the telephone body: [[Image:Io_cts_sluchawki.png‎]].	+
−		+
−	Then connect:	+
−	* phone cable (for CTS-202.CL or CTS-202.BT)	+
−	* Ethernet cable (for CTS-202.IP) the socket marked LINE in the telephone	+
−	* In the case of CTS-202.IP system phones, connect the power pack to the socket marked as '''36V/0,1A. '''	+
−	* In the case of CTS-202.BT phones connect to the socket marked as '''POWER'''.	+
−	* In both cases connect the end of the cable with the power pack housing to 230V power socket.	+
−		+
−		+
−	'''''IMPORTANT! '''CTS-202.IP system phones can be also powered by network devices with the Power over Ethernet function. There is no need to use a power pack in such a case.''	+
−		+
−		+
−	|-	+
−	| <center>4</center>	+
−	| <center>[[Image:Io_cts_18.png]]</center>	+
−	| In the case of CTS-202.CL and CTS-202.BT telephones, connect the other end of the phone line cord with the socket of the telecom service provider.	+
−		+
−	In the case of CTS-202.IP telephones, connect the other end of the Ethernet cable to the computer network socket.	+
−		+
−	'''''Important! '''Before you plug in the phone contact your network administrator to make sure whether or not the socket complies with your system telephone model.''	+
−		+
−	''The products must be connected with dedicated sockets only.''	+
−	|-	+
−		+
−	| <center>6</center>	+
−	| <center>[[Image:Mowa.jpg]]</center>	+
−	| Regular phone operations: PBX icon on the display and acoustic signal in the user's handset.	+
−	|-	+
−	|}	+
−	See below several useful hints about the proper installation of CTS-202.CL and CTS-202.BT telephones:	+
−		+
−		+
−	* Always connect the phone up by the phone cord or computer cable whose cross section must not be smaller than 0.5 mm<sup>2</sup>..	+
−		+
−	* Observe the pair compatibility condition (cord/cable).	+
−		+
−	* Do not connect the phone and other facilities (such as e.g. ISDN lines, other analogue phones) by means of a single shared phone cord.	+
−		+
−	* We suggest maintaining the phone-to-PBX distances specified below:	+
−	** Up to 200 m: in the case of phones that need no power supply; this distance ensures regular phone operations;	+
−	** More than 200 m: the phone will demonstrate some irregularities if you fail to use additional power supply unit, and	+
−	** More than 400 m: a power supply unit will be required to ensure regular phone operation.	+
−		+
−	'''''REMEMBER! '''''	+
−		+
−	''For the CTS-202.CL and CTS-202.BT the power pack is not included as standard but is available as an option. In the case of an extended PBX-to-phone distance and the poor quality of cables you may have trouble with regular operation of CTS-202.CL and CTS-202.BT telephones. A solution to this problem is a power pack.''	+
−		+
−	== CTS-202.IP phone configuration for integration with a PBX ==	+
−	=== Configuration of phones for work in the company LAN ===	+
−	'''''IMPORTANT! '''CTS-202.IP telephones will work only with pre-programmed PBXs. The admin must set the PBX parameters and program the keys, subject to the individual requirements of the customer. A phone is authorized in the PBX by entering its MAC address. This number is assigned individually to each phone and can be found on the label placed on the bottom of phone cover. It can also be viewed in the phone menu (VoIP - status).''	+
−		+
−		+
−	'''''Example 1 '''''– a DHCP server operates in the local area network; network settings are defined automatically in the device.	+
−		+
−		+
−	CTS-202.IP phone is by default configured for operation in local area network and for integration with a DHCP server. The phone will automatically search for the PBX and connect with it after connecting to the network and power. The phone is ready to make calls after the connection is made.	+
−		+
−		+
−	'''''Example 2 '''''– a DHCP server is not used in the local area network, network settings are defined manually in the device.	+
−		+
−		+
−	You must perform the initial configuration before connecting the CTS-202.IP phone to a LAN. To do that, connect the phone to the 230V mains using the power pack. After initializing a phone connected only to the mains, only one menu is available – '''VoIP'''.	+
−		+
−		+
−	{| class="prettytable"	+
−	| '''VoIP'''('''1''')	+
−	|	+
−	|-	+
−	|	+
−	| '''Network settings''' ('''1''')	+
−	|-	+
−	|	+
−	| '''VoIP server''' ('''2''')	+
−	|-	+
−	|	+
−	| '''Status '''('''3''')	+
−	|}	+
−	Using the context keys [[Image:Io_cts_prawo.png]] and [[Image:Io_cts_dol.png‎]], select '''Network settings''' from the menu '''VoIP'''.	+
−		+
−	'''Network settings '''–''' '''this menu enables entering phone settings for the network it will be used in. The procedure is:	+
−		+
−	* cancel downloading settings from a DHCP server,	+
−	* enter the phone's IP address,	+
−	* enter the subnet mask,	+
−	* enter the default gateway address,	+
−	* enter the DNS server address.	+
−		+
−	The phone will display the final question '''Set?''' Answer '''Yes'''. The phone will restart and perform initialisation. If no VoIP server address has been entered before, you will be informed that there is no connection with the PBX.	+
−		+
−	To set the IP address of a VoIP server, use the left context key [[Image:Io_cts_prawo.png]] to select '''VoIP Menu.''' Press [[Image:Io_cts_dol.png]] to scroll the menu list for the '''VoIP Server''' option and click '''Select [[Image:Io_cts_prawo.png]] '''to go to a submenu and enter the address.	+
−		+
−		+
−	If the CTS-202.IP phone is connected to the same local area network with the PBX, then the VoIP (PBX) server address can be acquired automatically and it is not required to enter it manually. Open the '''VoIP'''menu and then '''VoIP server''' menu and use the left context key to select [[Image:Io_cts_prawo.png]] the option '''Auto'''.	+
−		+
−	The IP Address and the name of VoIP server are supplied by the local area network administrator or PBX admin.	+
−		+
−	<center>	+
−	{|{{CTS}}	+
−	|	+
−	Status:	+
−	DHCP On	+
−	IP Number:	+
−	192.168.0.100	+
−	Subnet Mask:	+
−	255.255.255.0	+
−	Next          OK	+
−	|}	+
−	</center>	+
−		+
−	'''Status''' – enables viewing the current VoIP settings of the phone	+
−		+
−		+
−	After connecting the phone to the local network and establishing a PBX connection, the '''VoIP''' menu is available as item 6 and has the following structure. Additional submenu appears – '''Codec'''.	+
−		+
−		+
−		+
−	{| class="prettytable}"	+
−	| '''VoIP'''('''6''')	+
−	|	+
−	|-	+
−	|	+
−	| '''Network settings''' ('''1''')	+
−	|-	+
−	|	+
−	| '''VoIP server''' ('''2''')	+
−	|-	+
−	|	+
−	| '''Codec''' ('''3''')	+
−	|-	+
−	|	+
−	| '''Status '''('''4''')	+
−	|}	+
−	'''Codec''' – this menu enables selecting the audio codec to be used by the phone for establishing calls. The selection of an audio codec affects the size of band that will be required for establishing the call. The available options:	+
−		+
−	* G.711 – broader band,	+
−	* GSM – smaller band,	+
−	* Auto – a codec will be selected automatically depending on whether the phone is used in the same local area network with the CCT-1668, MAC-6400 or CXS-0424 PBX that the phone works with. If the network is the same – G.711 codec will be used and GSM codec will be used outside the network.	+
−		+
−	=== Configuration of phones for work in a WAN (Internet) ===	+
−	'''''NOTE1! '''CTS-202.IP telephones will work only with pre-programmed PBX. The administrator must set the PBX parameters and program the keys, subject to the individual requirements of the customer. A phone is authorized in the PBX by entering its MAC address. This number is assigned individually to each phone and can be found on the label placed at the bottom of the phone's cover. It can also be viewed in the phone menu (VoIP - status).''	+
−		+
−	'''''NOTE2! '''The phone uses port 5522 for operation.''	+
−		+
−		+
−	You must perform initial configuration before connecting the CTS-202.IP phone to WAN (Internet). To do that, connect the phone to 230V mains using the power pack. Only one menu is available in the phone connected only to the mains – '''VoIP'''.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| '''VoIP'''('''1''')	+
−	|	+
−	|-	+
−	|	+
−	| '''Network settings''' ('''1''')	+
−	|-	+
−	|	+
−	| '''VoIP server''' ('''2''')	+
−	|-	+
−	|	+
−	| '''Status '''('''3''')	+
−	|}	+
−		+
−	To enter the settings, use the left context key [[Image:Io_cts_prawo.png]] '''Menu''' to select '''VoIP menu'''. Press ''' Select '''[[Image:Io_cts_prawo.png]],''' '''to enter '''Network settings'''. You can scroll the menu using the [[Image:Io_cts_dol.png]] key.	+
−		+
−		+
−	'''Network settings '''–''' '''this menu enables entering phone settings for the network it will be used in. First decide if the settings will be downloaded from a DHCP server. If not, enter the following items in sequence:	+
−		+
−	* phone's IP address,	+
−	* Subnet mask,	+
−	* default gateway address,	+
−	* DNS server address.	+
−		+
−	'''VoIP server''' – enter the IP address of the VoIP server (or name) in this menu, i.e. the address of CCT-1668, MAC-6400 or CXS-0424-type PBX.	+
−		+
−		+
−	'''Status''' – enables viewing the current VoIP settings of the phone. Also shows the phone's MAC address.	+
−		+
−		+
−	After connecting the phone to the WAN (the Internet) and establishing a PBX connection, the '''VoIP''' menu is available as item 6 and has the following structure. Additional submenu appears – '''Codec'''.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| '''VoIP'''('''6''')	+
−	|	+
−	|-	+
−	|	+
−	| '''Network settings''' ('''1''')	+
−	|-	+
−	|	+
−	| '''VoIP server''' ('''2''')	+
−	|-	+
−	|	+
−	| '''Codec''' ('''3''')	+
−	|-	+
−	|	+
−	| '''Status '''('''4''')	+
−	|}	+
−	'''Codec''' – this menu enables selecting the audio codec to be used by the phone for making calls. The selection of an audio codec affects the size of band that will be required for making the call. The available options:	+
−		+
−	* G.711 – broader band,	+
−	* GSM – smaller band,	+
−	* Auto – a codec will be selected automatically depending on whether the phone is used in the same local area network with the CCT-1668, MAC-6400 or CXS-0424 PBX that the phone cooperates with. If the network is the same – the G.711 codec will be used and GSM codec will be used outside the network.	+
−		+
−	=== Error messages and troubleshooting when connecting the CTS-202.IP phone to a PBX ===	+
−		+
−	{| {{prettytable}}	+
−	!{{Hl2}}|'''Message text'''	+
−	!{{Hl2}}|''' What to do'''	+
−	|-	+
−	| ''Set the parameters of VoIP server''	+
−	| Enter the valid IP address and the VoIP server (PBX) name.	+
−	|-	+
−	| ''Set the LAN parameters''	+
−	| Switch on downloading the phone's network settings from a DHCP server or enter them manually.	+
−	|-	+
−	| ''Check network cable ''	+
−	| Missing network connection. Check network cable.	+
−	|-	+
−	| ''PBX not found''	+
−	| The phone has automatic PBX search enabled but the PBX was not found in the network the phone is in. Enter the PBX (VoIP server) IP address and check the phone configuration.	+
−	|-	+
−	| ''No answer from DNS server''	+
−	| The PBX name was entered but connecting the DNS server was unsuccessful.	+
−	|-	+
−	| ''No answer from VoIP server''	+
−	| Cannot connect with the PBX. The PBX settings, PBX IP address might have been configured incorrectly or the PBX is switched off.	+
−	|-	+
−	| ''No answer from DHCP server''	+
−	| The DHCP server was not found in the local area network. Contact the network admin.	+
−	|-	+
−	| ''|Connection established, waiting for authorization''	+
−	| Your phone has been configured correctly and connected to the PBX. You do not have the privileges assigned to use the phone in a PBX. Contact the PBX admin.	+
−	|-	+
−	| ''Wrong VoIP server name''	+
−	| The entered PBX name is incorrect. The PBX name was not found on the DNS server.	+
−	|}	+
−		+
−	== Connecting the CTS-232 console ==	+
−	{{warning| '''Disconnect the phone from the line and power pack before connecting the console. Connecting the console to a powered phone might damage the phone'''}}	+
−		+
−	{| {{prettytable}}	+
−	| [[Image:io cts-202 połączenie z konsolą.png]]	+
−	| Screw the connecting element to the console and the telephone using the attached fixing screws.	+
−	|-	+
−	|<br><br><br>	+
−	|	+
−	|-	+
−	| [[Image:io cts-202 połączenie telefonu z konsolą.png]]	+
−	| Connect the plug of the connecting cable to the console's IN socket and to the phone's CONSOLE socket	+
−	|-	+
−	|<br><br><br>	+
−	|	+
−	|-	+
−	|	+
−	{|{{CTS}}	+
−	|	+
−	Key (F16)	+
−	Free	+
−		+
−		+
−	Change        Back	+
−	|}	+
−	| Press any key to check the console's operation. The number assigned to the key should be shown on the display.	+
−	|}	+
−		+
−	{{warning| '''Disconnect the phone from the line and power pack before connecting the console. Connecting the console to a powered phone might damage the phone'''}}	+
−		+
−	== Hooking up headphones and an external microphone ==	+
−	The phone enables connecting headphones or standard headphones with a microphone used with computers.	+
−		+
−		+
−		+
−	<center>[[Image:Io_cts_calosc.png‎]]</center>	+
−	* Connect the headset plug to the socket marked with the following symbol on the telephone: [[Image:Io_cts_sluchawki.png‎]].	+
−	* Connect the external microphone cord plug to the socket marked with the following symbol on the phone: [[Image:Io_cts_mikro.png]].	+
−		+
−	'''''Important! '''Microphone and headphone earthing points must be separated.''' '''''	+
−		+
−		+
−	'''''Remember! '''When headphones are connected to the CTS-202.CL and CTS-202.BT phones, the system automatically switches to the headphones support mode which is signalled by the letter H shown on the display. In CTS-202.IP phones the headphones must be enabled in the phone menu. The Switching the headphones on/off function can be assigned to a programmable key.''	+
−		+
−	== Connecting the CTS-202.IP phone to the external call recording system ==	+
−	The CTS-202. phones are designed to support an external call recording system. Use the AUDIO OUT (RJ-11) to connect the phone with a recording device:	+
−		+
−	<center>	+
−		+
	{|{{prettytable}}		{|{{prettytable}}
−	!{{Hl1}}| ''No. of terminal''	+	!{{Hl3}}|Symbol !!{{Hl3}}| Symbol meaning
−	!{{Hl1}}| ''Meaning''	+
−	|rowspan="7" |[[Image:io cts-202 RJ11-6styków.png]]	+
	|-		|-
−	| 1	+	|{{align|center}}|[[File:PhoneCTI_free_not_logged.PNG]]  ||This symbol means, that phone is free, but to this extension number PhoneCTI application was never logged
−	| not connected	+
	|-		|-
−	| 2	+	|{{align|center}}|[[File:PhoneCTI_busy_ok.PNG]]  ||This symbol means, that phone is busy, but PhoneCTI application is logged to this extension number
−	| '''''STERa''' ''controlling the recorder	+
	|-		|-
−	| 3	+	|{{align|center}}|[[File:PhoneCTI_free_dnd.PNG]]  ||This symbol means, that phone is free, but application found out DND phone status
−	| '''''VOICEa''''' analogue signal from the phone	+
	|-		|-
−	| 4
−	| '''''VOICEb''' ''analogue signal from the phone
−	|-
−	| 5
−	| '''''STERb''' ''controlling the recorder
−	|-
−	| 6
−	| not connected
	|}		|}
		+	'''''Table 4:''''' Examples of symbols used by application
−	</center>	+	=== Symbols location and meaning ===
		+	Symbols presented in "''Table 4'' can be visible in two places. After log in appropriate symbol is visible in top part of '''PhoneCTI''' application window, as it is presented on following figure:
		+	<center>[[File:PhoneCTI Zalogowanie.PNG]]</center>
		+	Additionally on contact list in all instances of PhoneCTI this symbol is visible near comment defined for specific extension number:
		+	<center>[[File:PhoneCTI Lista kontaktów.PNG]]</center>
		+	Also following information should be noticed:
		+	* Below extension number comment defined in PBX, there is description defined individually by PhoneCTI user. Of course this description is optional and if itb isn't defined, in top part of window following text is visible: ''"Put your comment here..."'' - this text prompts you to enter individual description, on contact list individual description isn't displayed.
		+	* If specified contact includes extension number, this number is visible on the right side of comment.
		+	* If specified contact is included in public phone book and for this number option "Restrict" is switched on, only text "Restricted" appears on screen and read this number is impossible.
		+	* Icons located on right side of contact have following meaning:
		+	** [[File:PhoneCTI Koperta zielona.PNG]] - contact includes extension number with logged PhoneCTI application or logged XMPP account, so there is possible to send text message to computer assigned to this number, sent text message will be immediately displayed on computer screen.
		+	** [[File:PhoneCTI Koperta niebieska.PNG]] - contact includes extension number or XMPP account and both - PhoneCTI application nor XMPP account are not logged, there is possible to send text message to computer assigned to this number, sent text message will be displayed on computer screen immediately after log in PhoneCTI application or XMPP account.
		+	** [[File:PhoneCTI Koperta szara.PNG]] - contact contains number defined in public or private phone book (such contact is marked as [[File:PhoneCTI Numer zewnętrzny.PNG]] icon on its left side), not includes extension number nor XMPP account and PhoneCTI application never been logged to contact's extension number - if any, so there is possible to send only SMS message to this number
		+	** [[File:PhoneCTI Gwiazdka pusta.PNG]] - such icon means, that specified contact is not included in '''Favourites'''. Clicking this icon add it into '''Favourites'''.
		+	** [[File:PhoneCTI Gwiazdka pełna.PNG]] - such icon means, that specified contact is included in '''Favourites'''. Clicking this icon remove it from '''Favourites'''.
−	The analogue signal from the telephone is supplied continuously on the central part of the AUDIO OUT – VOICEa, VOICEb socket.	+	== Settings ==
		+	After selecting option ''Settings'' from '''Program''' menu, the Settings window appears on screen. There are some taps in this window, these taps can be used to set several application option. All taps are described in following chapters.
		+	=== Settings - Connection ===
		+	After selecting ''Connection'' tap, following window appears on the screen:
		+	<center>[[File:PhoneCTI Ustawienia Połączenie.PNG]]</center>
		+	Window visible above includes fields which are necessarily to entering data required to establish connection with PBX. Into the first of these field, you should enter extension number of phone, which will be assigned to PhoneCTI application. Second field should contain password defined for subscriber with extension number is defined in previous field (Password can contain from 4 to 16 characters, excluding ";" and "~" characters). Password should be entered by PBX admin in ConfigMAN application (sheet '''Subscribers/CTI Settings'''). During first log in PhoneCTI application, application will force change of this password. Such change can be executed also in any time by clicking link ''Change password'', which is located below the field with password. After clicking this link, following window will be visible on screen:<br>
		+	<center>[[File:PhoneCTI Zmiana hasła.PNG]]</center><br>
		+	In this window you should enter old password and new password two times. If all data are entered correctly, password will be changed and stored in PBX configuration. Due to this functionality admin doesn't know the passwords of subscribers. Entered password can be remember in application, by check box located of the right side of field including password. If this check box is empty, application will be enquire password every time while log in. Next field in this window is designed for entering IP addres of PBX. This address can be entered manually or automatically after pressing button "Find server" and selecting appropriate PBX from list of PBXes visible in network. After pressing  button "Establish connection", if all mentioned fields are correctly fulfiled, application will connect to the PBX and all data including phone book will be synchronized. After successful connection in bottom part of window, following text will be visible:
		+	<center>[[File:PhoneCTI Udane połączenie.PNG]]</center>
		+	If entered data are incorrect, another text will be visible in bottom part of window:
		+	<center>[[File:PhoneCTI Nieudane połączenie.PNG]]</center>
		+	Simultaneously link ''Change password'' changes to ''Forgot password'', after clicking this link special '''WebCTI''' window opens, in this window is possible to send message with password to specified e-mail address.
		+	=== Settings - General ===
		+	<center>[[File:PhoneCTI Ustawienia Ogólne.PNG]]</center>
		+	In this window there is possible to set several parameters, which decide about application operating. They defined application launching method, it's behaviour and method of presenting some data. In one field it is possible to set time when application enter in 'Be right back' status, this status is active if no one action is performed during specified time - icon representing application status changes to [[File:PhoneCTI_apps_clock.png|10px‎]]. In this window you can also determine, which action is performed by application as a result double clicking on on contact. Possible are actions selected from following list: <br><center>[[File:PhoneCTI Action DoubleClick.PNG]]</center><br>
		+	'''Show call window''' - after selecting this option, double click causes displaying following window on computer screen<ref name="call_win">This window appear on computer screen after double clicking on subscriber '''1058 Instrukcja'''</ref><br> <center>[[File:PhoneCTI Okno połączenia.PNG]]</center>
		+	After clicking in - located in this window - button with green handset appropriate number will be dialed and connection established, call establishing process is different, depending phone type assigned to extension number, to which PhoneCTI application is logged. For system phone, PBX  simulate to hang up the handset, dial appropriate number, after answering this call acoustic channel is switched on and you can talk. For analog phone, PBX dial appropriate number and after answering ring back to the extension, to which PhoneCTI application is logged.<br>
		+	'''Make call''' - after selecting this option, double click on specified contact causes ring to this contact and establish call according rules described above.<br>
		+	'''Show message window''' - after selecting this option, double click causes displaying window described in chapter [[User:Grzegorzg#Message window|4.6.1 Message window]].
−	The STERa, STERb pair is used for starting the recording. The “connection” status (resistance approx. 35&Omega;) is present from the moment of picking up the handset (switching on the 'Hands Free' system) to hanging up the handset (switching off the 'Hands Free' mode).	+	=== Settings - WebCTI ===
		+	<center>[[File:PhoneCTI Ustawienia WebCTI.PNG]]</center>
		+	In this window, you can define port number used for listening recorded calls in WebCTI application. This settings is used only for remote registering (from outside local network). Additionally in this window there is link ''Go to WebCTI'', after clicking this link, application WebCTI - stored in PBX - is launched.
		+	=== Settings - Calls ===
		+	<center>[[File:PhoneCTI Ustawienia Rozmowy.PNG]]</center>
		+	In this window you can define method of call signaling. After checking first option, while incoming call or lifting handset (for outgoing calls), on computer screen one of following windows appears (depending on call direction):
		+	<center>[[File:PhoneCTI Okno połączenia 2.PNG]]<br><br>[[File:PhoneCTI_Podniesiona_słuchawka_okno.JPG‎]]</center>
		+	If second  option is also checked, call window will close after specified time. Detailed description of call window is included in chapter [[User:Grzegorzg#Call window|3.5.4 Call window]]. It is possible also to switch on an automatic notifications about accessibility of subscriber, if previously calll to his/her number was unanswered or number was busy. Such notification appear on computer screen if subscriber with previously dialed number make any action with phone. In lower right corner of computer screen following window appears:
		+	<center>[[File:PhoneCTI Powiadomienie.PNG]]</center>
		+	Above window disappear after time defined in window 'Messages', but in tray there is an following icon:
		+	<center>[[File:PhoneCTI Koperta powiadomienia.PNG]]</center>
		+	It means notification from contact. After clicking this icon following window appears:
		+	<center>[[File:PhoneCTI Wiadomość wolny.PNG]]</center>
		+	This message prompt to dial previously unavailable extension number.
−	The polarization of the sound signal and control signal does not matter.	+	=== Settings - Messages ===
		+	<center>[[File:PhoneCTI Ustawienia SMS.PNG]]</center>
		+	After checking first field in this window, on computer with PhoneCTI application logged on extension number, following window will appear if any message will be send to this extension number: <br>
		+	<center>[[File:PhoneCTI Okno wiadomości.PNG]]</center>
		+	Above window disappear after time defined in window 'Messages', but in tray there is an following icon:
		+	<center>[[File:PhoneCTI Koperta powiadomienia.PNG]]</center>
		+	After clicking in this envelope, window with message text appears on computer screen.
		+	<center>[[File:PhoneCTI Wiadomość 1.PNG]]</center>
		+	In this window all messages sent to and from specfied extension number during current day. Messages from previous days are stored in archive.
		+	If this filed is not checked, window of message notification do not appears. Detailed description of this window is included in chapter [[User:Grzegorzg#Message window|4.6.1 Message window]]. In field "Message Validity" you can define time of storing SMS by mobile provider, if provider can't deliver it to recipient. During this time provider repeats SMS sending attempt. Last field defines if check of text entered into message will be executed. Language of dictionary used to checking is the same as application language.
		+	=== Settings - Do not disturb (DND) ===
		+	<center>[[File:PhoneCTI Ustawienia NiePrzeszkadzać.PNG]]</center>
		+	This screen is used to setting rules of switching on the DND service. Switchnig on this service is done after specified number of user idleness. Idleness status is when user doesn't use phone nor computer. It is also possible to set automatic switchnig on DND service after quiting application. Obwiously it is possible to switch on DND service in both situations. In the lower part of PhoneCTI main window there is small button, when you click this button DND service is switched on off (dependently on current ststus of this service) for extension number assigned to PhoneCTI application.
−	The parameters of the control output (AUDIO OUT):	+	=== Settings - Forwarding (FWD) ===
		+	<center>[[File:PhoneCTI Ustawienia Przekierowanie.PNG]]</center>
		+	In this window there are located all settings decide about forwarding conditions for specified extension number. These settings can be also set in ConfigMAN application or from phone using appropriate services. Swithing on forwarding can take place after defined time of idleness. Idleness status is when user doesn't use phone nor computer. It is also possible to switch on forwarding after quiting application. Obwiously it is possible to switch on forwarding in both situations. While automatic switching on forwarding, it is realized according settings done in this window. By default after clicking button FWD located in the lower part of PhoneCTI main window above window is displayed on computer screen. After checking last field, above window is not displayed but forwarding is switched on according stored settings.
		+	=== Settings - Audio settings ===
		+	<center>[[File:PhoneCTI Ustawienia Ustawienia Audio.PNG]]</center>
		+	In this window you can define method of audio signaling an incoming message.
		+	{{warning|In left, lower corner of all windows there is a button ''Set default''. This button restores default settings for specified window.}}
−	<center>	+	== Phone book ==
−	{| {{prettytable}}	+	Below figure presents phone book window, this window appear on computer screen after selecting option '''Book''' from menu '''''Contacts'''''.
−	| max. activation current:	+	<center>[[File:PhoneCTI Książka telefoniczna.PNG]]</center>
−	| 100 mA	+	On the left side of above window you can see panel ''Groups'', in this panel there is a list of groups which include numbers located in phone book as well as structure of these groups. PhoneCTI application user can add, edit and remove groups, however if he/she has no defined in PBX privileges to edit public phone book, all his/her actions concern only private phone book. To create new group, you should select group of higher level, where new created group should be located and click button ''Add''. Following window will be visible on computer screen:
−	| continuous	+	<center>[[File:PhoneCTI_Nowa_Grupa.PNG]]</center>
−	|-	+	As a result of entering group number and its confirmation, new group will be added in appropriate place of left panel. After marking group and its selecting to edit, following window appears on screen:
−	| max. applied voltage:	+	<center>[[File:PhoneCTI_Edycja_Grupy.PNG]]</center>
−	| 200 V	+	In this window you can change name of created earlier group. Symilarly, after marking group and its selecting to remove following window appears on screen:
−	| peak	+	<center>[[File:PhoneCTI_Usuń_Grupę.PNG]]</center>
−	|-	+	After confirmation, marked group will be removed. In the right panel, named ''Book'', all contacts are visible. Contacts visible in this panel depend on marking in left panel. Among contacts are PBX extension numbers, numbers from public phone book and numbers entered by subscriber to private phone book. All contacts or only contact belonging to specified group are visible. Clicking button ''Add'' causes presenting following window on computer screen:
−	| cut-off current:	+	<center>[[File:PhoneCTI_Nowy_Kontakt.PNG]]</center>
−	| <nowiki><1 mA</nowiki>	+	In this window, you can enter contact name, additionally for every contact it is possible to define many phone numbers (every phone number with appropriate comment). Wrong entered numbers can be removed. Additionally it is possible to contact to group - adding contact to group marked with icon [[File:PhoneCTI_Rączka.PNG]], this icon means affiliation specified group to public phone book. Such situation take place, when PhoneCTI user has no privileges to edit public phone book.
−	| for 200 V	+
−	|-	+
−	| output capacity:	+
−	| 25 pF	+
−	| for signal 50 V; f=1 MHz	+
−	|}	+
−	</center>	+
−	'''''WARNING: '''''	+	== Call history ==
−	''If you are using TelefonCTI the AUDIO OUT socket in the CTS-202.IP system phone is used for connecting the phone directly with line or microphone input on the computer's sound card.	+	After selecting tap ''History'' - history of calls with extension number assigned to PhoneCTI application is visible in the application main window. After selecting tap ''History'', application main window presents as follows:
		+	<center>[[File:PhoneCTI Historia.PNG]]</center>
		+	Every position of call history means one call incoming to or outgoing from number assigned to PhoneCTI application. Visible are all calls concerning this number and stored in PBX. For every position you can see the caller number, his/her comment (for outgoing calls it is dialed number and comment for this number if it exists in PBX), date and time of call. Beside text information, in every position there are some icons, which describe this call. There are:
		+	<center>[[File:PhoneCTI Połączenie przychodzące.PNG]]</center>
		+	This arrow means incoming call, which was answered.
		+	<center>[[File:PhoneCTI Połączenie wychodzące.PNG]]</center>
		+	This arrow means outgoing call, never mind if call was established or not.
		+	<center>[[File:PhoneCTI Połączenie nieodebrane.PNG]]</center>
		+	This arrow means unanswered incoming call.
		+	<center>[[File:PhoneCTI Połączenie nieodebrane 2.PNG]]</center>
		+	This icon means several unanswered incoming callsfrom the same caller, before review the call history. Number visible in this icon means quantity of such calls.
		+	<center>[[File:PhoneCTI Połączenie odebrane inny.PNG]]</center>
		+	This icon means incoming call, answered by other subscriber. This icon can be used in two situations:
		+	* call was routed to group including specified extension number and was answered by another group agent
		+	* call was routed to specified subscriber but was picked up by another subscriber.
		+	<center>[[File:PhoneCTI SMS.PNG|15px]]</center>
		+	This icon means, that to specified numbe a SMS was sent, text of this SMS will be visible in window, which appears on screen after double clicking this position.
		+	<center>[[File:PhoneCTI Wiadomość.PNG|15px]]</center>
		+	This icon means, that a chat was established with computer assigned to extension number visible in specified position. Text of this chat will be visible in window, which appears on screen after double clicking this position.
		+	<center>[[File:PhoneCTI Nagranie.PNG]]</center>
		+	This icon means, that call was resorded.
−	= Phone Settings =	+	== Dialing ==
−		+	=== Dialing number from contact list ===
−	{| {{prettytable}}	+	=== Dialing number from call history ===
−	| '''Ringing tone'''	+	=== Dialing number from application window ===
−	| You may choose from among five ringer signals.	+	=== Call window ===
		+	An example call window is presented in chapter [[User:Grzegorzg#Settings - Calls|4.2.4 Settings - Calls]]. Appeariance of this window changes depending on context of window presentation. First of all - title of this window changes. Following situations are possible:<br>
		+	{|
		+	|1
		+	|| <center>[[File:PhoneCTI Podniesiona słuchawka.PNG]]</center>
		+	||This title is visible when you lift the hanset to dial the number.
	|-		|-
−	| '''Ringing Volume'''	+	|2
−	| This function allows either selecting from among seven ringer volume levels (incoming call signals) or switching off the ringer.	+	|| <center>[[File:PhoneCTI Wywołanie.PNG]]</center>
		+	||This title is visible when dialed number is ringing.
	|-		|-
−	| '''Contrast'''	+	|3
−	| You may configure the optimum visibility on the LCD display.	+	|| <center>[[File:PhoneCTI Połączony z.PNG]]</center>
		+	||Title visible after establishing call.
	|-		|-
−	| '''Language'''	+	|4
−	| The phone enables displaying messages in different languages. The Polish language is the default setting.	+	|| <center>[[File:PhoneCTI Połączenie przychodzące 2.PNG]]</center>
		+	||This title is visible when incoming call is ringing.
	|-		|-
−	| '''Auto answer'''	+	||
−	| The phone ensures automatic receipt of incoming calls: it will switch on the sonic circuit of either the headphone or 'Hands Free' system. You need not be involved. The call will be disconnected after 5 seconds from the moment the call originator has hung up the phone.	+	||After answering such call, title changes to visible in point 3.
		+	||
	|-		|-
−	| '''Auto dial'''	+	|5
−	| Automatic number dialling: press (for one second) and release the programmable key that is dedicated to an extension number or directory numbers. You need not pick up the handset.	+	|| <center>[[File:PhoneCTI Zawieszony.PNG]]</center>
		+	||Title visible after pressing '''Hold''' during call.
	|-		|-
−	| '''Amplification'''	+	|6
−	| '''Sp-ph power''' adjustment of 'Hands Free' or headphone (if active) loudspeaker volume. '''Handset power''' adjustment of the handset loudspeaker volume.	+	|| <center>[[File:PhoneCTI Zawieszony 2.PNG]]</center>
−	|-	+	||Title visible after answering forwarded call - it is possible to announcing call.
−	| '''Own number'''	+
−	| Presentation of the number that has been assigned to your phone at the PBX level.	+
−	|-	+
−	| '''Outgoing digit'''	+
−	| You can program a flag digit that should be dialled when you make an outgoing call (usually '0'). This setting is required for correctly redialling the received and missed calls as well as for dialling directory phone numbers.	+
−	|-	+
−	| '''Headphones'''	+
−	| This feature allows switching on/off the headphones. If the headphones are ON, press the '''SPK ON''' button to hear the acoustic signals in the headphones instead of the 'Hands Free' speakerphone.	+
−	|-	+
−	| '''Telephone name'''	+
−	| Using this option you can enter a phone name (e.g. secretary) which will be displayed on the standby screen.	+
−	|-	+
−	| '''Factory settings'''	+
−	| This feature will delete all your current settings. You must not forget that it will also delete any and all numbers saved to your personal directory and to dedicated keys.	+
−	|-	+
−	| '''Program version'''	+
−	| You can view the phone firmware release number.	+
	|-		|-
	|}		|}
		+	Three types of information is presented in central part of window:
		+	* Comment assigned to caller or dialed phone number, as well as comment of number with established call<br>{{warning|If caller or established call number is a PBX extension number, it is commenmt stored in PBX configuration, however if it is number stored in private or public phone book, presented is name stored in this book, when it ix external number and PBX of second part of call sends the comment - it is text of this comment.}}
		+	* Number of this phone
		+	* Call duration time, before establishing call it is ringing time
−	= Phone Operations =	+	At the bottom of this window you can see the buttons, which enable to perform action changing the current behaviour of phone with extension number assigned to PhoneCTI application.
−	== Phone Menu (navigation using the phone menu) ==	+	{|
−	To navigate via the phone menu, use the keys located in the top part of the keypad under the display. The functions are saved to every key.	+	| Button which appears in the upper right corner of window depends on call type. For outgoing call it is button with red handset.
−		+	|| <center>[[File:PhoneCTI Czerwona słuchawka.PNG]]</center>
−		+
−	<center>[[Image:Io_cts_prawo.png]]    [[Image:Io_cts_lewo.png]]<br>	+
−	[[Image:Io_cts_gora.png]]<br><br>	+
−	[[Image:Io_cts_dol.png]]	+
−	</center>	+
−	The system will present them on the display and change descriptions in real time, depending on the menu item.	+
−		+
−		+
−		+
−	{| {{prettytable}}	+
−	| [[Image:Io_cts_prawo.png]]	+
−	| The main context-related key functions are:	+
−		+
−	* '''Menu'''	+
−	* '''Select'''	+
−	* '''Change'''	+
−	* '''Save'''	+
−		+
−	The current key function is displayed on the left side above the key.	+
−		+
	|-		|-
−	| [[Image:Io_cts_lewo.png]]	+	|After pressing this button, established call is disconnected (if it was established) and singnal of inaccssibility is send to phone. After pressing this key it becomes gray. Additionally in central part of call window, instead mentioned above information following inscription appears:
−	| The main context-related key functions are:	+	|| <center>[[File:PhoneCTI Odłóż słuchawkę.PNG]]</center>
−		+
−	* '''Directory'''	+
−	* '''Back'''	+
−	* '''Exit'''	+
−		+
−	The current key function is displayed on the right side above the key.	+
	|-		|-
−	| [[Image:Io_cts_gora.png]]	+	| After hanging up the handset, call window disappear from computer screen.
−	| * Scrolling up the menu.	+
−	* If you press down this button in the standby mode:	+
−		+
−	* once, you will enter your personal directory,	+
−	* twice - you will enter the public directory <ref name="ftn1">Provided the subscriber has acquired the right to access the public directory (this right is assigned by the administrator).</ref>	+
	|-		|-
−	| [[Image:Io_cts_dol.png]]	+	| For incoming call, button which appears in upper right corner presents green handset.
−	|	+	|| <center>[[File:PhoneCTI Zielona słuchawka.PNG]]</center>
−	* Scrolling down the menu.	+
−	* If you press down this key in the standby mode, you will enter the list of extension numbers.	+
−		+
−	|}	+
−		+
−	|}	+
−		+
−	== Quick Return to the Main Screen ==	+
−	You may leave any menu item at once and immediately return to the main screen (for instance, if you want to view the presentation of an incoming call number). To do so, press '''''SPK OFF'''''.	+
−		+
−	== Function Buttons ==	+
−	The phone is equipped with function buttons designed for support manufacturer-defined programmable features.	+
−		+
−		+
−	{| {{prettytable}}	+
−	| [[Image:Io_cts_flash.png]]	+
−	| Flash	+
−	| This button supports a selection of PBX services or dialling another subscriber during an active call. If you press this button in the standby mode, you will enter the '''Menu >> Services'''.	+
−		+
	|-		|-
−	| [[Image:Io_cts_redial.png]]	+	|After establishing call, call window changes and on the left side, in the second row of buttons - there is button, which enables to hold this call. Call widow looks as follows:
−	| Redial	+	|| <center>[[File:PhoneCTI Zawieś.PNG]]</center>
−	| If you press this button in the standby mode:	+
−		+
−	* once, the system will display the list of the last dialled numbers;	+
−	* twice, the system will display the list of received calls, and	+
−	* three times, the system will display the list of missed calls.	+
	|-		|-
−	| [[Image:Io_cts_spk_on.png‎]]	+	|Then you should doubleclick on number to forwarding (in application main window or in phone book window). After it following button will be visible:
−	| SPK ON	+	|| <center>[[File:PhoneCTI Transfer.PNG]]</center>
−	|	+
−	* This button switches on the 'Hands Free' mode.	+
−		+
−	* You will be able to receive a call when the ringer is on.	+
−		+
−	* You will be able to initiate the call in the case of "cold" dialling (handset on the cradle).	+
	|-		|-
−	| [[Image:Io_cts_spk_off.png]]	+	|After answering call you should announce the forwarded call and hang off the handset. To inform about it call window title changes to view presented in point 6 obove.
−	| SPK OFF	+	||
−	|	+
−	* This button switches off the 'Hands Free' mode or disconnects the call if the handset is picked up.	+
−	* It will cancel the call when the ringer is on.	+
−	* It will immediately exit the phone menu if you stay in any menu item.	+
−	* It will delete all the missed calls (no need to view the details) if the phone saves such calls.	+
	|-		|-
−	| [[Image:Io_cts_mute.png‎]]	+	|On the extreme left side of window there is green button with handset and text ''Answer''. This button can changes depending on situation. By default this button can be seen for incoming call and enables to answer such call.
−	| Microphone OFF	+	|| <center>[[File:PhoneCTI Zielona słuchawka.PNG]]</center>
−	|	+
−	* This button will switch off the handset microphone or the speakerphone in 'Hands Free' mode ('Hands Free' mode or external loudspeaker). <ref name="ftn2">The ''CTS-202.IP'' phone does not feature a 'Hands Free' mode microphone</ref>. If you press it again, the system will switch on the microphone.	+
−	* If an ACD group is present in the PBX, this key will display the view of this ACD group status. The feature depends on the specific configuration of the CTS telephone display status in the ''ConfigMAN'' application; the service should be programmed by the service team during installation of the PBX. The system displays the number of parameters such as: number of waiting calls; number of active calls; call waiting time; average call time; number of available agents.	+
	|-		|-
−	| [[Image:Io_cts_regulation-.png‎]]	+	|After establishing call, answering button changes in one visible beside. It enables to hold current call and establishing call with another number.
−	| Control Button	+	|| <center>[[File:PhoneCTI Hold.PNG]]</center>
−	|	+
−	* In the standby mode and for the period of ringing, this button will decrease the ringing volume.	+
−	* For the period of call setting and calling the button will decrease the calling volume of the handset, 'Hands Free' or active headphone systems.	+
−	* To adjust the options in '''Menu >> Settings >> Volume >> Hands Free Loudspeaker / Speakerphone.'''	+
	|-		|-
−	| [[Image:Io_cts_regulation+.png]]	+	|After holding current call, mentioned above button is disabled and above it button '''Transfer''' is enabled. You can unhold suspended call by pressing green handset icon - presented beside - visible in call window near suspended call.
−	| Control Button	+	|| <center>[[File:PhoneCTI Odwieś.PNG]]</center>
−	|	+
−	* In the standby mode and for the period of ringing, this button will increase the ringing volume.	+
−	* For the period of call setting and calling the button will increase the calling volume of the handset, 'Hands Free' or active headphone systems.	+
−	* To adjust the options in '''Menu >> Settings >> Volume >> Hands Free Loudspeaker / Speakerphone.'''	+
−	|}	+
−		+
−	== Menu Structure ==	+
−		+
−	{| class="prettytable"	+
−	| Call register ('''1''')	+
−	|	+
−	|	+
−		+
	|-		|-
−	|
−	| Missed calls('''1''')
−	|
−
−	|-
−	|
−	| Received calls ('''2''')
−	|
−
−	|-
−	|
−	| Dialed numbers ('''3''')
−	|
−
−	|-
−	|
−	| Erase last call ('''4''')
−	|
−
−	|-
−	|
−	| Last call time ('''5''')
−	|
−
−	|-
−	|
−	| Last call cost ('''6''')
−	|
−
−	|-
−	| Program keys ('''2''')
−	|
−	|
−
−	|-
−	|
−	| Press a key
−	|
−
−	|-
−	|
−	| Set default
−	|
−
−	|-
−	| Services ('''3''')
−	|
−	|
−
−	|-
−	|
−	| Call forward. ('''1''')
−	|
−
−	|-
−	|
−	| Don't disturb ('''2''')
−	|
−
−	|-
−	|
−	| Urgent call ('''3''')
−	|
−
−	|-
−	|
−	| Phone lock('''4''')
−	|
−
−	|-
−	|
−	| Temporarily CLIR ('''5''')
−	|
−
−	|-
−	|
−	| Park ('''6''')
−	|
−
−	|-
−	|
−	| 3PTY ('''7''')
−	|
−
−	|-
−	|
−	| Fixed account ('''8''')
−	|
−
−	|-
−	|
−	| Urgent ringing ('''9''')
−	|
−
−	|-
−	|
−	| Call intercept. ('''10''')
−	|
−
−	|-
−	|
−	| Private call ('''11''')
−	|
−
−	|-
−	|
−	| Working mode ('''12''')
−	|
−
−	|-
−	|
−	| MCID ('''13''')
−	|
−
−	|-
−	|
−	| Voicemail ('''14''')
−	|
−
−	|-
−	|
−	| Conference ('''15''')
−	|
−
−	|-
−	|
−	| MobilePhone ('''16''')
−	|
−
	|}		|}
−	{| class="prettytable"	+	== Sending messages ==
−	| Settings ('''4''')	+	PhoneCTI application enables to send messages between subscribers (symilarly as common chat applications - ex. ''Skype''), it is also possible to send messages in form of SMS, to persons who use mobile phone. Sending message initialization takes place after right clicking over the any contact from list. Following context menu appears:
−	|	+	<center>[[File:PhoneCTI Menu kontekstowe.PNG]]</center>
−	|	+	From above menu you should select option ''Send Message'' or ''Send SMS'', depend on type of message to send. After selecting one of these option, on screen appears window, which is described in next chapter. This text tells about sending massage to another PhoneCTI application user. It is also possible to answer on received messages. It is also described in next chapter. Let's assume, tht another PhoneCTI user sent message to you.
−		+	=== Message window ===
−	|-	+	Receiving message is signal by following window appears in the bottom right corner of computer screen:
−	|	+	<center>[[File:PhoneCTI Okno wiadomości.PNG]]</center>
−	| Ringing tone ('''1''')	+	This window appears only if appropriate option in settings is set ([[User:Grzegorzg#Settings - Messages|4.2.5 Settings - Messages]]) and disappears after time set also in this settings, however application icon will be visible in tray alternatively with following icon:
−	|	+	<center>[[File:PhoneCTI Koperta powiadomienia.PNG]]</center>
−		+	After clicking this window, window with message will appear on computer screen:
−	|-	+	<center>[[File:PhoneCTI Wiadomość 1.PNG]]</center>
−	|	+	In this window, besides message text there is also information about person who sent this message (together with individual comment of this person - if such comment exists) as well as time of sending message. In bottom part of this window it is possible to enter answer text, if we want to send any. In upper part of this window there is a button, which enables call to number of subscriber, from whom you received message. After clicking left part of this button you can establish call with number from which message was sent, while after clicking right part of button, on screen appears list of all numbers assigned to specified contact. From this list you can select number to establish call. Call establishing is performeed according rules described in chapter [[User:Grzegorzg#Settings - General|4.2.2 Settings - General]].
−	| Ringing volume ('''2''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Contrast ('''3''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Language ('''4''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Auto answer ('''5''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Auto dial ('''6''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Amplification ('''7''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Own number ('''8''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Outgoing digit ('''9''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Headphones ('''10''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Telephone name ('''11''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Factory settings ('''12''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Program version ('''13''')	+
−	|	+
−		+
−	|-	+
−	| Bluetooth ('''5''') <nowiki>*</nowiki>	+
−	|	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Switch BT on/off ('''1''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Register headphone ('''2''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Status('''3''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	|	+
−	|	+
−		+
−	|}	+
−		+
−	{| class="prettytable"	+
−	| VoIP ('''5''')<nowiki>**</nowiki>	+
−	|	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Network settings ('''1''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| VoIP server ('''2''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Codec ('''3''')	+
−	|	+
−		+
−	|-	+
−	|	+
−	| Status''' '''('''4''')	+
−	|	+
−		+
−	|}	+
−	<nowiki>*</nowiki> - this menu is available only in CTS-202.BT phones	+
−		+
−	<nowiki>**</nowiki> - this menu is available only in CTS-202.IP phones	+
−		+
−	== Quick Navigation via Menu ==	+
−	You can quickly go to a selected menu item using a special shortcut.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Press '''Menu.'''	+
−	|-	+
−	|	+
−	|	+
−	|-	+
−	| <center>2</center>	+
−	| Type the code of the menu item you want to select: for instance, if you want to open the '''Settings >> Own number''' menu, select 4 and next, 8.	+
−	|-	+
−	|	+
−	|	+
−	|}	+
−		+
−	= Receiving and finishing a call =	+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| The incoming call is announced by the ringer, flashing LED strip, and display of the number or subscriber name on the screen.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>2</center>	+
−	| If you want to refuse a call, press '''SPK OFF ''' or the left context key ''Options'', and then select '''Reject'''. In this case the call will be saved to the '''Received Calls''' category (see section 3.3).	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>3</center>	+
−	| If you wish to decrease the volume of the incoming call ringer, press the '''Mute''' button. Once the call originator hangs up the handset, the call will also be saved to the '''Received Calls'''category.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>3</center>	+
−	| If you wish to receive the call, pick up the handset or press the '''SPK ON''' button to go to the 'Hands Free' mode.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>4</center>	+
−	| Having set the call, start talking.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>5</center>	+
−	| If you wish to terminate the call, hang up the handset or press the '''SPK OFF''' button.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|}	+
−		+
−	= Dialling Numbers on the Phone Keypad =	+
−	== Hot Dialling ==	+
−		+
−	<center>	+
−	{| {{prettytable}}	+
−	| 1	+
−	| Pick up the handset or press the '''SPK ON'''[[image:Io_cts_spk_on.png‎]] button.	+
−	|-	+
−	| 2	+
−	| Dial the number you wish to call.	+
−	|-	+
−	| 3	+
−	| Having set the call, start talking.[[image:Mowa.jpg]]	+
−	|-	+
−	|-	+
−	| 4	+
−	| If you wish to terminate the call, hang up the handset or press the '''SPK OFF''' button.[[image:Io_cts_spk_off.png]]	+
−	|}	+
−	</center>	+
−	Once you pick up the handset, the phone leaves you 15 seconds for dialling the number (from the directory or keypad). After 15 seconds the PBX will play the unavailable signal.	+
−		+
−	== “Cold” Dialling ==	+
−		+
−	<center>	+
−	{| {{prettytable}}	+
−	| 1	+
−	| Dial the number you wish to call.	+
−	|-	+
−	| 2	+
−	| Pick up the handset or press the '''SPK ON'''[[image:Io_cts_spk_on.png]] button.	+
−	|-	+
−	| 3	+
−	| Having set the call, start talking.[[image:Mowa.jpg]]	+
−	|-	+
−	| 4	+
−	| If you wish to terminate the call, hang up the handset or press the '''SPK OFF'''[[image:Io_cts_spk_off.png]] button.	+
−	|-	+
−	|}	+
−	</center>	+
−		+
−	= Dialling from the Lists =	+
−	== Quick Dialling of the Last Dialled Number ==	+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Press the '''REDIAL''' button. The phone will display the last dialled number which will be the first item on the last-dialled numbers list; you can browse the list using the [[Image:Io_cts_gora.png]] / [[Image:Io_cts_dol.png]]) keys.	+
−	|-	+
−	| 2	+
−	| Pick up the handset or press the '''SPK ON'''[[image:Io_cts_spk_on.png]] button.	+
−	|-	+
−	| 3	+
−	| Having set the call, start talking.[[image:Mowa.jpg]]	+
−	|-	+
−	| 4	+
−	| If you wish to terminate the call, hang up the handset or press the '''SPK OFF'''[[image:Io_cts_spk_off.png]] button.	+
−	|-	+
−	|}	+
−		+
−	== Dialling Extension Numbers from the Subscriber List ==	+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| The phone must be set in the standby mode. Press [[Image:Io_cts_dol.png]] (down arrow key).	+
−	|-	+
−	| 2	+
−	| Type in the initial letters of the entry. The system will go to the beginning of the group with these initial letters.	+
−	|-	+
−	| 3	+
−	| Scroll the subscriber list up or down until you find your entry.	+
−	|-	+
−	| 4	+
−	| Pick up the handset or press the '''SPK ON'''[[Image:Io_cts_spk_on.png]] button.	+
−	|-	+
−	|}	+
−		+
−	=== Presentation of the Extension Number Status ===	+
−	If you select a single subscriber or subscriber group from the list of PBX extension numbers, the system will display the busy status on the screen. In the case of a group, the 'busy' status will be displayed if all the phones in this group are busy and the waiting queue is full.	+
−		+
−	The subscriber list will contain no subscribers without any comments. Select the left context key '''Pr. key'' '''''(Program key) when browsing the list of subscribers and the system will go to the option of assignment of a specific subscriber to the quick dial key.	+
−	<center>	+
−	{|{{CTS}}	+
−	|	+
−	---Extension numbers---	+
−	Subscriber name	+
−	1044	+
−	Subscriber      (Free)	+
−		+
−	Program          Back	+
−	|}	+
−	</center>	+
−		+
−	== Call History (Call Register) ==	+
−	The call register is a cache record of the last calls initiated from a specific phone.	+
−		+
−	Such calls are saved to the categories specified below:	+
−		+
−	* Missed calls;	+
−	* Received calls, and	+
−	* Dialled numbers.	+
−		+
−	If you want to call a number that has been saved to the call history:	+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Select '''Menu >> Call Register >> Missed, Received Calls '''or '''Dialled Numbers'''.	+
−	|-	+
−	| <center>2</center>	+
−	| Dial the number you wish to call.	+
−	|-	+
−	| <center>3</center>	+
−	| Pick up the handset or press the '''SPK ON'''[[Image:Io_cts_spk_on.png]] button.	+
−	|}	+
−		+
−	Similar functionality is available by pressing the redial key [[Image:Io_cts_redial.png]] and then up/down key [[Image:Io_cts_gora.png]] [[Image:Io_cts_dol.png]]	+
−	Pressing "Redial" several times toggles specific call lists, i.e.:<br>	+
−	* First press displays the last-dialled numbers list.	+
−	* Second press displays the list of received calls.	+
−	* Third press displays the list of missed calls.	+
−		+
−	= Use of Speed Access Keys =	+
−	The quick dial keys are programmable backlit keys grouped in a column on the right of the CTS-202.CL, CTS-202., CTS-202.IP system phones and on the additional consoles dedicated for these phones.	+
−		+
−		+
−	<center>[[Image:Io_cts_all.png]] </center>	+
−		+
−		+
−	The term 'programmable' means you can dedicate each of these keys to the parameters specified below:	+
−		+
−		+
−	* Extension number (subscriber, account, or group),	+
−	* Entry shortcut (personal or public directory),	+
−	* Service,	+
−	* Function, and	+
−	* Line (trunk status signal or trunk group status signalling): this parameter may be programmed by the PBX administrator only.<br/>	+
−		+
−		+
−	If the key is not programmed, its LED will remain OFF. If you press this key for a short period of time, the system will display a message reading that no feature has been assigned to this key.	+
−	<center>	+
−	{|{{CTS}}	+
−	|	+
−		+
−	Key      (F8)	+
−	Free	+
−		+
−	Change    Back	+
−	|}	+
−	</center>	+
−	The following sections will show you how to program and use the quick dial keys as well as how to interpret their LED signalling code. We will use either the terms 'key' or 'button'. Where you find a command "'''press and hold a key/button'''”, it will mean you have to press a key and hold it for about three seconds until a specific feature becomes active.	+
−		+
−	== Speed Access Key Programming ==	+
−	<center>	+
−	{| {{prettytable}}	+
−	| 1	+
−	| [[Image:io cts-202 fragment telefonu i konsoli.png]]	+
−	| Select and press the quick dial key on the phone or console.	+
−	|-	+
−	| 2	+
−	| Change<br>	+
−	[[Image:Io_cts_prawo.png]]	+
−	| Press the '''''Change''''' key.	+
−	|-	+
−	| 3	+
−	| [[Image:Io_cts_gora.png]]<br>	+
−	or<br>	+
−	[[Image:Io_cts_dol.png]]	+
−	| Select the type of function to be programmed for the key:	+
−		+
−	* '''Extension number '''(subscriber, account, or groups),	+
−	* '''Entry shortcut''' (personal or public directory),	+
−	* '''Service''',	+
−	* '''Function'''	+
−		+
−	and press the '''''Select''''' context key.	+
−		+
−	After selecting the type specify the extension number, shortcut, service or function you want to assign to the key.	+
−	|-	+
−	| 4	+
−	| Save	+
−		+
−	[[Image:Io_cts_prawo.png]]	+
−	| Confirm the selected entry.	+
−	|-	+
−	|}	+
−	</center>	+
−		+
−	You can do the same from the phone menu: select '''''Menu / Keys / Select Key'''''.	+
−		+
−	Assignment of translation or the trunk quick selection function to a quick dial key is allowed to the PBX administrator only.	+
−		+
−	== Speed access Keys: Groups and accounts ==	+
−	Interpretation of the LED Colour Code.	+
−		+
−		+
−	Speed access keys may be dedicated to specific extension numbers or subscriber accounts. Their LEDs will let you know the status of particular subscribers or accounts by means of a special colour code as follows:	+
−		+
−	* '''OFF''': the subscriber/account is available,	+
−	* '''Continuous light''': the subscriber/account is busy at this time,	+
−	* '''Even flashing''': the subscriber/account is being called, and	+
−	* '''Odd flashing at irregular intervals''': nobody calls this account or the subscriber has activated the DND service.	+
−		+
−	'''''IMPORTANT!''''' In the case of subscriber accounts, the LED signalling code will apply to the key dedicated to the account and to the subscriber whose phone is used for calling the account.	+
−		+
−		+
−	Using the Keys.	+
−		+
−		+
−	* Press and release the preset subscriber/account key. The system will display information on this subscriber/account <ref name="ftn3">Provided no [#Auto dial Auto dial] function has been set on this phone. </ref>.	+
−	* Press and hold the preset subscriber/account key. The system will call up this subscriber/account provided it is free. If the caller activates the function '''''Urgent Ringing''''', the target phone will answer by means of a special ringing (analogue telephones) or the call will be immediately forwarded to the loudspeaker (if the subscriber has a CTS system phone).	+
−	* Press and hold the preset subscriber/account key. If this subscriber/account is being called, your phone will intercept the call <ref name="ftn4">Provided no protection from call intercepting has been activated by the admin on this subscriber/account.</ref>.	+
−		+
−	== Speed Acces Keys: Groups ==	+
−	Interpretation of the LED Colour Code.	+
−		+
−		+
−	Speed access keys may also be dedicated to specific groups. Their LEDs will let you know the status of particular groups:	+
−		+
−	* '''OFF''': nobody calls this group and the system has not achieved the maximum capacity of this group;	+
−	* '''Continuous light''': the system has achieved the maximum capacity of this group,	+
−	* '''Even flashing''': someone is queuing and waiting for the call.	+
−		+
−	Using the Keys.	+
−		+
−		+
−	* ''Press and release the preset group key''. The system will display information on this group, especially data such as: '''''the number of queuing group agents/number of busy group agents / total capacity of the group'''''. Press and release again the same key. The system will present the next persons from the group who are waiting for setting up a call to this group, if any. If the queue is empty, you will be able to call the group: press and release the key and pick up the handset. If the queue is not empty, you will be able to intercept the call of anyone from the waiting list: pick up the handset once you see the presentation of that agent on the display.	+
−	* ''Press and hold the '' key. The system will call it up if the queue is empty. If the queue is not empty, you will not be able to call the group even if you press and hold the key. Instead, pick up the handset and dial the number or press the group key.	+
−		+
−	'''''IMPORTANT! '''''In the case of a conference group in the standby mode or in the call setup mode, the system will not present information on the group even if you press the key dedicated to this conference group; neither will it view or intercept the calls from this conference group.	+
−		+
−	== Speed Access Keys: Phone Book Entries and Services ==	+
−	Interpretation of the LED Colour Code.	+
−		+
−	Speed Access keys may be dedicated to phone book entries or services (such as e.g. DND, re-routing, etc.). If you dedicate a speed access key to a phone book entry, the LED '''will be always OFF'''. If you dedicate a speed access key to a service (except "Voice Mail"), its LED will let you know the status of this service:	+
−		+
−	* '''OFF''': the service is not available, and	+
−	* '''Continuous light''': the service is available.	+
−		+
−	Using the Keys.	+
−		+
−	* Press and release the preset service key. The system will activate the service and display a confirmation message. Press and release this key again. The system will switch off the service.	+
−	* Press and release the preset phone book entry key. The system will display the preset phone book entry.	+
−	* Press and hold the preset phone book entry key. The system will start setting up the call.	+
−		+
−	Interpretation of the LED Colour Code for Individual / Group Voice Mail.	+
−		+
−	If you dedicate a key to a preset the "Voice Mail" service or to an extension number of a public voice mailbox, its LED will let you know the status of this service:	+
−		+
−	* '''OFF''': no messages (subscriber / public mailbox is empty);	+
−	* '''Slow flashing '''(1 sec. light/1 sec. break): new messages (the records have not been played);	+
−	* '''Continuous light''': the records have been played, and	+
−	* '''Quick flashing '''(0.5 sec. light/0.5 sec. break): subscriber/public mailbox is full.	+
−		+
−	Using the Preset Individual / Group Voice Mail Key. Press down and release the preset key.	+
−		+
−	* Short press of the key will display the mail directory number <nowiki>(similar to the preset subscriber key) and information on the number of messages [number of new (not played) messages/number of all messages]</nowiki><ref name="ftn5">If you pick up the handset or press the '''SPK ON''' button when the phone displays these data, the system will connect you to voice mail.</ref>.	+
−	* Press and hold the "Voice Mail" service preset key. The system will activate this service and display the confirmation message. Press and hold this key again. The system will switch off this service.	+
−	* Press and hold the mailbox extension number preset key. The system will set up the call to the group voice mail.	+
−		+
−	== Speed Access Keys: Functions ==	+
−	You may dedicate speed access keys to the features specified below:	+
−		+
−	# '''Personal phone book''': access to the entries saved to the personal phone book (shortcut to the first option of the '''''Book''''' menu);	+
−	# '''Public phone book''': access to the entries saved to the public directory (shortcut to the second option of the '''''Book''''' menu);	+
−	# '''Search''' - search for names in the personal and public phone books (shortcut to the third option of the '''''Books''''') menu);	+
−	# '''Headphone''': headphone ON/OFF (or else, select '''Menu >> Settings >> Headphone >> ON/OFF'''),	+
−	# '''Auto answer''' - switching on/off the [#Auto answer Auto answer] function (or else select '''Menu >> Settings>> Auto answer >> Yes/No''').	+
−		+
−	Interpretation of the LED Colour Code.	+
−		+
−	If you dedicate the key to Functions No. '''1÷3''', the LED '''will be always OFF'''.	+
−		+
−	If you dedicate the key to Function No. '''4''', the LED will let you know the status:	+
−		+
−	* '''OFF''': the headphone is OFF, and	+
−	* '''Continuous light''': the headphones are ON (and additionally, letter '''H''' is shown on the display).	+
−		+
−	If you dedicate the key to Function No. '''5''', the LED will let you know the status:	+
−		+
−	* '''OFF''': the automatic call receipt is OFF, and	+
−	* '''Continuous light''' – the automatic call receipt is ON (and additionally, letter '''A''' is shown on the display).	+
−		+
−	Using the Keys.	+
−		+
−	* Press and release the preset Function '''1÷3''' key. The system will display a corresponding '''''Book''''' menu option.<br>	+
−	Using the keys '''Up''' or '''Down''' search the required item in the phone book. The record can also be searched by entering the name using the numerical keyboard.	+
−	Pick up the handset or press the '''SPK ON '''button to dial the currently selected number from the phone book.	+
−	* Press and release the preset Function '''4''' or '''5'''. The system will switch on this function and show the corresponding confirmation letter on the phone display. Press and release this key again. The system will switch off this function.	+
−		+
−	== Speed Access Keys: Lines ==	+
−	The speed access keys may be dedicated to individual external lines that are connected with the PBX. The term "lines" means either individual trunks or trunk groups.	+
−		+
−		+
−	'''''IMPORTANT! '''Speed access keys may be dedicated to the lines only by the admin at the PBX level. This procedure is not feasible at the phone level. ''	+
−		+
−		+
−	Interpretation of the LED Colour Code.	+
−		+
−	The preset line key LEDs will let you know the status of individual lines:	+
−		+
−	* '''OFF''': the line is free;	+
−	* '''Continuous light''': the line is busy;	+
−	* '''even flashing''' '''quick''' (0.5 sec /0.5 sec) – the line is damaged, and	+
−	* '''even flashing''' '''slow''' (1 sec /1 sec) – the line is being called.	+
−		+
−	Using the Keys.	+
−		+
−	* Press and release the preset line key. The system will display information on this line, especially data on the line name and busy status.	+
−	* Press and hold the preset line key. The system will book the line in order to set up the call by means of this line. To make this call, pick up the handset or press down the SPK ON button and dial the number you want to contact.	+
−	* If you pick up the handset when you view the status of the line you are calling, the system will intercept the call.	+
−		+
−	== Speed access Keys: Benefits ==	+
−	=== Viewing and changing the Dedicated Keys ===	+
−	If you wish to view the assignment of a programmable key, set up the standby mode, press down the '''''Menu''''',''''' ''''' and then, press your programmable key. The system will display information on this key. Now you can change the assignment: press the left '''''Change''''' context key.	+
−		+
−	=== Call Interception ===	+
−	If the key is dedicated to a subscriber number, you will be able to intercept his or her calls subject to relevant authorisation. If this subscriber is being called, just press and hold the key for about 3 seconds; the system will intercept the call and forward it to your phone.	+
−		+
−	If the key is dedicated to the "Intercept ringing" service, the system will intercept the call from any phone belonging to the same PickUP group once you press and release this key.	+
−		+
−	=== Call Transfer without Call Answering ===	+
−	You need not answer the call. Instead, you may forward it to another subscriber or to an individual/group voice mail. Just press and hold the key dedicated to a subscriber or voice mail service/group voice mailbox extension number during an incoming call.	+
−		+
−		+
−	'''''IMPORTANT!'''''	+
−		+
−	''This option will not be available if the admin sets limits on a subscriber at the PBX level.''	+
−		+
−		+
−	A connection can also be transferred to the selected phone or to a group from the subscriber directory. You can do this in two ways:	+
−		+
−	'''''First method:'''''	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| If you want to forward an incoming call without answering it, press [[Image:Io_cts_dol.png]] (down arrow - go to '''Subscriber List''').	+
−	|-	+
−	| 2	+
−	| Select the number to which you want to forward the call (you may use the quick dial keys for searching the '''Subscriber List''').	+
−	|-	+
−	| 3	+
−	| Press the [[Image:Io_cts_prawo.png]] '''''Transfer''''' context key.	+
−	|}	+
−	'''''Second method:'''''	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| If you want to forward an incoming call without answering it, press the [[Image:Io_cts_prawo.png]] '''''Options''''' context key.	+
−	|-	+
−	| 2	+
−	| Select the '''Forward''' option.	+
−	|-	+
−	| 3	+
−	| Enter the number to which you want to forward the call or press the [[Image:Io_cts_dol.png]] key and look for the subscriber name.	+
−	|-	+
−	| 4	+
−	| Press the [[Image:Io_cts_prawo.png]] '''''Transfer''''' context key.	+
−	|-	+
−	|}	+
−		+
−	=== Urgent Call ===	+
−	If a key is dedicated to an extension number, press and hold this key for 3 seconds in order to call this number using the '''''Urgent Call''''' service.	+
−		+
−		+
−	'''''IMPORTANT! '''''	+
−		+
−	''The 'Urgent Call' service is available subject to specific privileges of the subscriber. In the absence of such privileges, the subscriber who wants to use this service makes the call while the recipient hears a standard tone.''	+
−		+
−	''See another section of this text for another method of calling the 'Urgent Call' service.''	+
−		+
−	=== List of Programmable Keys ===	+
−	The '''Keys''' menu allows viewing the status of the phone’s programmable keys.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| After entering the '''Keys''' menu, press the [[Image:Io_cts_prawo.png]] '''''List''''' key.	+
−	|-	+
−	| 2	+
−	| Scroll the list up and down using the '''Up/Down''' arrow keys. The system will backlight the key whose status is being viewed.	+
−	|-	+
−	| 3	+
−	| If you press the '''''Change''''' key, the system will open the key programming menu.	+
−	|-	+
−	|}	+
−		+
−	= Phone books =	+
−		+
−		+
−	The CTS telephones support three kinds of phone books:	+
−		+
−	* '''''Personal phone book''''': the entries to this phone book are available with this phone only;	+
−	* '''''Public phone book''''': the entries to this phone book are available to all the PBX users, and	+
−	* '''''Subscriber list''''': list of all the PBX extension numbers.	+
−		+
−	Only the PBX admin is allowed to update the subscriber list. Phone books are saved to the PBX and will not be lost in the case of phone replacement or failure.	+
−		+
−	== Search for Entries to Phone book (Personal and Public) ==	+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Press the ''' ''Book''''' context key.	+
−	|-	+
−	| 2	+
−	| Select a personal or public phone book.	+
−	|-	+
−	| 3	+
−	| Select the '''Search''' option.	+
−	|-	+
−	| 4	+
−	| Enter part of the name you are looking for and then press '''''Search''''' context key.	+
−	|-	+
−	|}	+
−		+
−	== Entry to the phone book ==	+
−		+
−		+
−	=== Adding a New Entry to the Directory ===	+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Press the '''Book''' key.	+
−	|-	+
−	| <center>2</center>	+
−	| Select the phone book where you want to add a new entry ('''Personal book''' or '''Public book''').	+
−	|-	+
−	| <center>3</center>	+
−	| Press the '''''Options''''' key and then select '''Add name<ref name="ftn6">'''You can add new entries to the public phone book(the Add new entry option is active) provided you have acquired the applicable privileges from the PABX administrator.'''</ref>.	+
−	|-	+
−	| <center>4</center>	+
−	| Enter the name you wish to assign to the new entry.	+
−	|-	+
−	| <center>5</center>	+
−	| Go to assignment of the number.	+
−	|-	+
−	| <center>6</center>	+
−	| Enter the number you wish to save to the phone book.	+
−	|-	+
−	| <center>7</center>	+
−	| Confirm the entry.	+
−	|-	+
−	|}	+
−	=== Saving Numbers to the Phone book during the Call ===	+
−		+
−		+
−	You can add the incoming call number to the phone book during the call provided the caller has presented this number.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Press the '''''Options''''' key.	+
−	|-	+
−	| 2	+
−	| Select the '''Directory''' option.	+
−	|-	+
−	|-	+
−	| 3	+
−	| Select the '''Add to personal '''or '''Add to public''' option	+
−	|-	+
−	| 4	+
−	| Enter the name you wish to assign to the number and press the '''''Number'''''key.	+
−	|-	+
−	| 5	+
−	| Confirm the entry: press the '''''Save''''' key.	+
−	|-	+
−	|}	+
−		+
−	=== Entry from Call History ===	+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Open the '''Call Register''' menu.	+
−	|-	+
−	| <center>2</center>	+
−	| Search for your specific call in the call history.	+
−	|-	+
−	| <center>3</center>	+
−	| Once you find this entry, press the '''''Options''''' key.	+
−	|-	+
−	| <center>4</center>	+
−	| Select the '''Add to personal '''or '''Add to public''' option	+
−	|-	+
−	| <center>5</center>	+
−	| Enter the name and confirm the entry: press the '''''Save''''' key.	+
−	|-	+
−	|}	+
−		+
−	== Entry Processing ==	+
−	=== How to Edit Entries ===	+
−	You will be able to edit entries in the public phone book if you have the applicable privileges. You need no specific privileges to edit your own entries in the personal phone book.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| In the standby mode, open the '''''Book''''' menu.	+
−	|-	+
−	| 2	+
−	| Select the directory where you want to edit the entries.	+
−	|-	+
−	| 3	+
−	| Search for the entry you want to edit.	+
−	|-	+
−	| 4	+
−	| Press the '''''Options'' '''key and select '''Edit'''. You can edit descriptions or numbers.	+
−	|-	+
−	| 5	+
−	| Confirm changes: press the '''''Save''''' key.	+
−	|-	+
−	|}	+
−		+
−	=== How to Copy Entries (from and to Phone books) ===	+
−		+
−		+
−	You will be able to copy entries from and to the personal and public phone book provided you have acquired the applicable privileges to copy and save entries to the public phone book.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| In the standby mode, open the '''''Book''''' menu.	+
−	|-	+
−	| 2	+
−	| Select the phone book from where you want to copy an entry. Once you confirm your selection, the system will start searching for the entries to this phone book.	+
−	|-	+
−	| 3	+
−	| Find the entry you want to copy.	+
−	|-	+
−	| 4	+
−	| Press the '''''Options'' '''key and select '''Copy'''. Confirm your entry.	+
−	|-	+
−	|}	+
−		+
−	=== How to Move Entries (from and to Phone books) ===	+
−	You will be able to transfer the entries from and to personal and public phone book provided you have acquired the applicable privileges to save entries to the public phone book.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| In the standby mode, press the '''''Book''''' key.	+
−	|-	+
−	| 2	+
−	| Select the phone book from where you want to transfer an entry. Once you confirm your selection, the system will start searching for the entries to this phone book.	+
−	|-	+
−	| 3	+
−	| Find the entry you want to transfer.	+
−	|-	+
−	| 4	+
−	| Press the '''''Options'' '''key and select '''Move'''. Confirm your entry.	+
−	|-	+
−	|}	+
−		+
−	=== How to Delete Entries from Phone book ===	+
−	Only a subscriber who has acquired the applicable privileges will be able to delete entries from the public phone book.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Press the '''Book''' key. Select the '''Search''' option.	+
−	|-	+
−	| 2	+
−	| Enter part of the name you want to delete.	+
−	|-	+
−	| 3	+
−	| If the entry displayed on the screen is not the desired one but only includes the desired phrase, then you can go to the desired element using the menu scrolling keys (up/down).	+
−	|-	+
−	| 4	+
−	| Open the '''Options''' menu.''' '''Select '''Erase'''.''' '''Confirm the entry erasing operation.	+
−	|-	+
−	|}	+
−		+
−	=== How to Dedicate Speed Access Keys ===	+
−	If you use an entry repeatedly (you often dial an outgoing number that is saved to one of the phone books), you will find it useful to save this number to one of the speed access keys. Using a key programmed with this method is described in above.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| In the standby mode, press the '''''Book'''''key.	+
−	|-	+
−	| 2	+
−	| Search for the phone book from where you wish to select the entry and assign it to a speed access key. Once you confirm your selection, the system will start searching for the entries to this phone book.	+
−	|-	+
−	| 3	+
−	| Search for the entry you want to assign to the key.	+
−	|-	+
−	| 4	+
−	| Press the '''''Options'' '''key and select '''Assign Key'''.	+
−	|-	+
−	| 5	+
−	| Press the key you want to dedicate to this entry.	+
−	|-	+
−	| 6	+
−	| Confirm your selection: press the '''''Save''''' key.	+
−	|}	+
−		+
−	= Services =	+
−	Each of the services that are available from the PBX may be directly selected on your phone. Just pick up the handset and use the keypad.	+
−		+
−	See the Slican CCT-1668.S, L, EU, or MAC-6400 and CXS-0424 PBX Operations Manuals for a description of all the services and methods of selection. From this manual, you will learn how to select the services directly from your phone menu.	+
−		+
−	You can smooth this process by dedicating specific services to the programmable keys of your phone.	+
−		+
−	== Call Transfer ==	+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Your current call may be transfered to any subscriber registered with the PBX or an external caller provided you have acquired the applicable privileges from the PBX admin.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 2	+
−	| To forward a call, press '''FLASH'''.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 3	+
−	| Dial the number to which you want to forward the call.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 4	+
−	| If you forward a call with announcement, wait until your selected subscriber answers the call. If you refrain from call announcement, immediately hang up the handset.	+
−		+
−	|-	+
−	|	+
−	| '''''IMPORTANT!''''' Press the ''' FLASH''' button twice to come back to the number that awaits the transfer.''' '''Repeat the steps of the present procedure from para. 2 above in order to continue searching for the number to which you want to forward further the call.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 5	+
−	| Once you hang up the handset, the PABX will set up the call between the subscribers.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|}	+
−		+
−	== DND Service (Do Not Disturb) ==	+
−	The "Do Not Disturb" service locks the incoming calls on your phone. The caller will receive the message: "Subscriber unavailable now; please call again later" or your own message. The system telephone will display the following message: "Do Not Disturb".	+
−		+
−	The "Do Not Disturb" function has different effects depending on the selected number type:	+
−		+
−	* If the caller selects a group number, the subscriber who has activated the DND service and who belongs to this group will be treated as a busy subscriber.	+
−	* If the caller selects a direct number with active DND service, the caller will receive the message: "Subscriber unavailable now; please call again later."	+
−		+
−	<center>'''''IMPORTANT!'''''/</center>	+
−		+
−	<center>''If the DND service is active, you will not be able to re-route any calls to this number.''</center>	+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Go to '''Menu >> Service >> Do not disturb >> ON/OFF'''.''' '''Confirm your option pressing down the '''''Next''''' key.	+
−	|-	+
−	| 2	+
−	| Exit the '''Menu''',''' '''for instance, press the SPK OFF button.	+
−	|-	+
−	| 3	+
−	| The system will display '''Do not disturb''' message confirming that the service is active.	+
−	|}	+
−	'''''IMPORTANT! '''If you dial a number with an active DND service, your system telephone will display the "Do Not Disturb" message.''	+
−		+
−	== Park ==	+
−	'''''First method:'''''	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Having set a call with a number or having answered an incoming call, press the '''''Options''''' key and select '''Menu >> Services >> Park'''.	+
−	|-	+
−	| 2	+
−	| Wait for the message: "Service Accepted", hang up the handset or press the '''FLASH''' button to dial the number you want to contact, e.g. to talk about the parking caller. The call will be parked for 3 minutes and the subscriber on the hold will hear a musical signal.	+
−	|-	+
−	| 3	+
−	| To return to a parked call, go again to the '''Menu >> Services >> Park'''.	+
−	|-	+
−	| 4	+
−	| Wait for the call that is announced on the screen by the ''Return call...'' message.	+
−	|-	+
−	|}	+
−		+
−	'''''Second method:'''''	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Having set a call with a number or having answered an incoming call, press the '''''Park''''' key.	+
−	|-	+
−	| 2	+
−	| Wait for the message: "Service Accepted", hang up the handset or press the '''FLASH''' button to dial the number you want to contact, e.g. to talk about the parking caller. The call will be parked for 3 minutes and the subscriber on the hold will hear a musical signal.	+
−	|-	+
−	| 3	+
−	| To return to a parked call, press the '''''Unpark''''' key.	+
−	|-	+
−	| 4	+
−	| Wait for the call that is announced on the screen by the ''Return call...'' message.	+
−	|-	+
−	|}	+
−		+
−	== Phone Locking ==	+
−	The "Phone Locking" function means that your phone has got the lowest level rights. You will be allowed to call extension or emergency numbers only (subject to the PABX-defined 'A' category). Using a locked phone you can call temporary or fixed accounts. If this function is active, you will not be able to access the phone menu, system keys, directories, or subscriber lists. The "Phone Locking" service will be valid until cancellation.	+
−		+
−	The phone may also be locked at the PABX administrator level. You cannot cancel this lock.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Go to '''Menu >> Services >> Phone locking'''.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 2	+
−	| Switch this service on or off. Type a four-digit lock code, e.g. 6565 (the first code is assigned by the service team and you should change it using the #55 service).	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 3	+
−	| Confirm your entry. Exit '''Menu'''.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 4	+
−	| The system will display the '''LOCK''' message confirming that the service is active.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 5	+
−	| To cancel the lock, press the '''''Unlock''''' key and type the lock code.	+
−		+
−	|}	+
−	== Fixed Account ==	+
−	The "Fixed Account" feature recalls the privileges of another phone or virtual subscriber to your phone. If the account is recalled on a phone itself, the system will cancel it on other phones, if applicable. A fixed account may also be called up on a locked phone.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Select '''Menu >> Services >> Fixed account'''.''' '''Switch the service''' on or off.	+
−	|-	+
−	| 2	+
−	| Type the account number.'''''IMPORTANT! '''By pressing the [[Image:Io_cts_dol.png]] key, you will be able to access the subscriber list and select the account number using the up and down arrow keys or by searching for it based on the first few letters of its name.''	+
−	|-	+
−	| 3	+
−	| Confirm your entry.	+
−	|-	+
−	| 4	+
−	| Enter a four-digit PIN account code (the code is individually assigned by the service team; you can change it using the #55 service). Confirm your entry.	+
−	|-	+
−	| 5	+
−	| Exit '''Menu'''. The system will display '''account''' message confirming that the service is active.	+
−	|}	+
−		+
−	== Urgent Ringing ==	+
−	If you call a subscriber using this service, the system will automatically open the interphone mode on the target CTS phone or generate a specific signal on the target analogue phone.	+
−		+
−	'''''IMPORTANT! '''For another method of calling the 'Urgent Call' service - see in another part of instruction.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Select '''Menu >> Services >> Urgent ringing'''.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 2	+
−	| Exit '''Menu'''.''' '''The system will display the '''URGENT RINGING''' message confirming that the service is active.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| 3	+
−	| This service is available only for the number you dial immediately after selection of the URGENT CALL option.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|}	+
−		+
−	== Call forwarding ==	+
−	The Call Forwarding function is a PABX service that consists in re-routing of the incoming calls to another phone or account. The service is active until cancellation.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Select '''Menu >> Services >> Call forwarding'''.	+
−	|-	+
−	| 2	+
−	| Switch the call forwarding option on or off.	+
−	|-	+
−	| 3	+
−	| Enter the number to which you want to forward the call, e.g. 123. '''''IMPORTANT! '''You can also use the arrow keys to select the type of phone book from which you want to select a target number for call forwarding. Select the phone book and look for the number using the up and down arrow keys or typing the first few letters of the subscriber’s name.''	+
−	|-	+
−	| 4	+
−	| Confirm and select the type of call forwarding:	+
−		+
−	* '''All calls'''	+
−	* '''Incoming direct calls '''	+
−	* '''Extension numbers'''	+
−	* '''Incoming calls with announcement'''	+
−	* '''Calls from group'''	+
−	|-	+
−	| 5	+
−	| Confirm your selection and select the forwarding criteria:	+
−		+
−	# '''Unconditional'''	+
−	# '''While busy'''	+
−	# '''When no answer'''	+
−	# '''While DND'''	+
−	|-	+
−	| 6	+
−	| Confirm your selection and exit '''Menu'''.	+
−	|-	+
−	| 7	+
−	| The system will display '''call forwarding ''' and letter '''F'''<ref name="ftn6">From  '''Call Forwarding'''</ref> on the display.	+
−	|-	+
−	|}	+
−	'''''IMPORTANT!''' In addition, if the phone rings to group instead of individual subscriber, only "Calls from group" and "Unconditional" forwarding options will be active.''	+
−		+
−	== Malicious Calls (MCID) ==	+
−	This service allows recording a call as a malicious call on the master PABX and marking it as a malicious incident in the PABX event buffer.	+
−		+
−		+
−	'''''1 How to select this service during the call:'''''	+
−		+
−		+
−		+
−	Press the '''''Options''''' key and select '''Menu >> Services >> MCID'''<ref name="ftn7">'''From ''Malicious Call IDentification.</ref>	+
−	Confirm the service.	+
−		+
−	'''''2 How to switch on this service once the call is terminated by the caller:'''''	+
−		+
−	Press the '''''MCID''''' key within 30 seconds from the moment the caller has hung up the phone.<br>	+
−	'''''IMPORTANT! '''Wait until the caller of the malicious call hangs up the phone! The target phone cannot be the first to be hung up!.''	+
−		+
−	== Three-Party (3PTY) Calls ==	+
−	'''''First method:'''''	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Set up the call with your first interlocutor and hold the line using the '''FLASH''' button.	+
−	|-	+
−	| 2	+
−	| Dial the number of the second interlocutor and open the '''Options >> Set up 3PTY''' menu while talking.	+
−	|-	+
−	| 3	+
−	| Confirm the service.''' '''The three-party call has been successfully set up.	+
−	|-	+
−	| 4	+
−	| During the call, the caller of the three-party call can change interlocutors. In such a case, one of the partners will stay on hold.	+
−	|}	+
−		+
−		+
−	'''''Second method:'''''	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Dial the number of the first interlocutor, set up the call, and hold the line using the '''FLASH''' button.	+
−	|-	+
−	| 2	+
−	| Dial the number of the second interlocutor and press '''FLASH#3''' while talking.	+
−	|-	+
−	| 3	+
−	| The three-party call has been successfully set up.	+
−	|}	+
−	'''''IMPORTANT! '''The caller of the three-party call can switch between the partners. To do so, press the '''Options'''key and select the partner with whom you wish to talk, using the navigation keys.''	+
−		+
−		+
−	'''''IMPORTANT! '''The three-party call can be terminated by its caller who should press '''FLASH#0'''.''	+
−		+
−		+
−	'''''IMPORTANT! '''Once the caller hangs up the phone, the system terminates the 3PTY call.''	+
−		+
−		+
−	'''''IMPORTANT! '''To switch over to one partner only (the other partner hearing a musical signal), the caller should press either '''FLASH#1 or FLASH#2 '''(where: 1 - means that the caller wants to talk with the first selected partner to this call, and 2 stands for the talk with the second partner). To restore the 3PTY call, the originator should press '''FLASH#3 '''''.	+
−		+
−	== Call interception in a PickUp group ==	+
−	This service ensures interception of the incoming calls addressed to another PABX user provided that the subscriber who calls up this service has acquired the applicable privileges (the subscriber must belongs to the same PickUp group, i.e. call interception group).	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| If you want to intercept a call addressed to another number of the PickUp group and your own phone belongs to the same group, select '''Menu >> Services >> Call Interception'''.	+
−	|-	+
−	| 2	+
−	| Pick up the handset to answer your intercepted call.'''''IMPORTANT!''''' Apart from the above mentioned method (picking up the handset) you can also intercept the call (i.e. enter the call status and skip the ringer) pressing down the '''SPK ON''' button and typing '''<nowiki>#37</nowiki>'''.	+
−	|}	+
−		+
−	== Temporary CLIR ==	+
−	This service switches off presentation of the number for the period of a single call.	+
−		+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Select '''Menu >> Services >> Temporary CLIR'''.''' '''Confirm your selection.	+
−	|-	+
−	| <center>2</center>	+
−	| Pick up the handset or press the '''SPK ON''' button.	+
−	|-	+
−	| <center>3</center>	+
−	| Dial the number you wish to call.	+
−	|}	+
−		+
−	== Private Call ==	+
−	This function will change the privileges to set up the calls (subscribers' personal privileges) and register the call as a private one with the PABX buffer. Such calls are identified by the billing application for the purpose of separating business calls from private calls.	+
−		+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Select '''Menu >> Services >> Private calls'''.''' '''Confirm your selection.	+
−	|-	+
−	| <center>2</center>	+
−	| Pick up the handset or press the '''SPK ON''' button.	+
−	|-	+
−	| <center>3</center>	+
−	| Dial the number you wish to call.	+
−	|}	+
−		+
−	== Urgent Call ==	+
−	An urgent call means that the subscriber will be given a special category of access in the outgoing traffic for the period of a single call. Due to this service the call may bypass standard routes. The '''Urgent Call''' service is available only to subscribers who have acquired the applicable privileges. The service is active for the period of a single call made from the telephone.	+
−		+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Select '''Menu >> Services >> Urgent calls'''.''' '''Confirm your selection.	+
−	|-	+
−	| <center>2</center>	+
−	| Pick up the handset or press the '''SPK ON''' button.	+
−	|-	+
−	| <center>3</center>	+
−	| Dial the number you wish to call.	+
−	|}	+
−		+
−	== Operating Modes ==	+
−	This service''' ''' ensures a manual change in the operating mode at the PABX level. The subscriber must acquire the applicable rights to change the PABX operating mode. A special option allows dedicating the operating mode to a selected key on the system telephone.	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Select '''Menu >>''' ''' Services >> Operating Modes'''.''' '''Using the menu navigation keys select the operating mode you wish to use (e.g. Day - Manual Mode).	+
−	|-	+
−	| 2	+
−	| Press '''Next''' after you find the operating mode. The PABX will ask you to type the access code.	+
−	|-	+
−	| 3	+
−	| After entering the '''Key''' the PABX will ask you to enter the validity period (deadline) of your operating mode (if you fail to enter the time limit, your operating mode will be cancelled during the first scheduled change in the operating mode of the PABX).	+
−	|}	+
−		+
−	== Voice Mail ==	+
−	Due to this service the caller may leave a voice message for a specific subscriber.	+
−		+
−	'''''IMPORTANT!'''''	+
−		+
−	''If the subscriber wishes to use this service, the PABX admin will have to assign an individual voice mail for saving the messages, as well as a voice mail extension number for the purpose of service activation, new message notification, and message management.''	+
−		+
−	To switch on this service, you must set the call transfer to the extension number of the individual voice mail:	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Select '''Menu >> Services >> Call forwarding >> Switch on'''. Confirm your selection by pressing the '''''Next''''' key.	+
−	|-	+
−	| 2	+
−	| Type the directory number of the individual voice mail (the default value is ''1000'') and confirm your entry.	+
−	|-	+
−	| 3	+
−	| Select the type of calls you wish to send to the voice mail:	+
−		+
−	* '''All calls'''	+
−	* '''Incoming direct calls '''	+
−	* '''Extension numbers'''	+
−	* '''Incoming calls with announcement'''	+
−	* '''Calls from group'''	+
−		+
−	Confirm your selection.	+
−	|-	+
−	| 5	+
−	| Select the criteria of call transfer to voice mail:	+
−		+
−	# '''Unconditional'''	+
−	# '''While busy'''	+
−	# '''When no answer'''	+
−	# '''While DND'''	+
−		+
−		+
−		+
−	|-	+
−	| 6	+
−	| Confirm your selection and exit '''Menu'''.	+
−	|-	+
−	| 7	+
−	| The system will display the letter '''V<ref name="ftn8">'''From  '''Voicemail'''</ref> at the top right-hand corner of the screen to confirm that the service has been switched on.	+
−	|-	+
−	|}	+
−		+
−	To switch on/off the active service (switch on/off the call transfer to voice mailbox):	+
−		+
−		+
−	{| class="prettytable"	+
−	| 1	+
−	| Go to '''Menu >> Services >> Voice mail >> ON/OFF'''.''' '''Confirm your option pressing down the '''''Next''''' key. Exit the '''Menu''',''' ''': for instance, press the SPK OFF button.	+
−	|-	+
−	| 2	+
−	| The system will display the letter '''V''' at the top right-hand corner of the screen to confirm that the service has been switched on.	+
−	|}	+
−	''See the Operations Manuals of the Slican PABX for more information on this service (how to record your own welcome message - service #79; notification and play new messages).	+
−		+
−	== Conference Call ==	+
−	''Important: The CTS-102.HT system telephone does not support conference calls.''	+
−		+
−	This service ensures simultaneous calling many persons and setting up conference calls. The participants may use any type of phone; they may be either PABX subscribers or external participants. The maximum number of participants is:	+
−		+
−	* 8 in the case of CCT-1668,	+
−	* 31 in the case of CXS-0424,	+
−	* 30 in the case of MAC-6400.	+
−		+
−	The caller of a conference call can manage the session (to act as a ''custodian'').	+
−		+
−		+
−	1. Select '''Menu >> Services >> Conference'''. The system will display information (see the figure). From now on, your phone is deemed busy and nobody can contact you.<br>	+
−	2. To add a new participant to the conference, press the '''''Options''''' key and select '''Add participant'''. Once you do this, select another participant as follows:<br>	+
−	* Enter the applicable phone book or external number;	+
−	* press the '''''Book''''' key and select a number from any of the phone book or extension number list<ref name="ftn9">You can also open the applicable phone book or subscriber list using the navigation keys: see section –  Phone Menu (navigation via the phone menu).</ref>,	+
−	* Press a apeed access key dedicated to a specific subscriber/number.	+
−	Once you add a participant using the '''''Next''''' key or automatically (by pressing the key dedicated to the subscriber/number), the system will come back to the screen in order to add more participants to the list.<br>	+
−	3. Press '''''Back''''' once you have added all the persons with whom you wish to have a conference call. To view the list of participants, press '''''Participants''''' and scroll the list using the '''''Up/Down arrow''''' keys. You can delete a participant: select the '''Delete''' option from the '''''Options''''' context menu.<br>	+
−	4. How to set up a conference call:<br>	+
−		+
−	'''''First method:'''''	+
−		+
−	When viewing the list of participants pick up the handset and press '''SPK ON'''. The system will activate the ringers on the telephones of the persons eligible for the conference. Once a participant receives the call, he or she will hear the message "Teleconference".	+
−		+
−	'''''Second method:'''''<br>	+
−		+
−	In the conditions described in section 3 of this table and press the '''''Options''''' key and select '''Ring'''.<br>	+
−	The system will activate the ringers on the telephones of the persons eligible for the conference. Once a participant receives the call, he or she will hear the music until the custodian joins the conference, by e.g. picking up the handset or pressing '''SPK ON'''.<br>	+
−	5. The conference call is now set up (the call has been answered by at least one participant and the custodian has become an active participant, i.e. he or she has picked up the handset)<br>	+
−	The elements available after pressing '''''Options''''':	+
−	# '''Add participant '''– adding a new participant to the current conference call<ref name="ftn10"> You can also add a new participant using the '''FLASH'''button: press it, dial the number and press the key dedicated to the "Conference" service while talking with this participant (or else, select this service from the menu which is available when you talk with this participant).</ref>,	+
−	# '''Ring''': set up a "cold" conference call (caller's handset on the cradle) - see ;	+
−	# '''Disconnect all '''– the conference call is over;	+
−	# '''Mute all '''– switch off microphones in all the participants' phones (the voice belongs to the conference custodian only);	+
−	# '''Switch on all '''– switch on microphones in all participants' phones, and	+
−	# '''Leave '''– leave the conference call without disconnecting it.<ref name="ftn11"> You can do the same when you hang up the handset or press '''SPK OFF'''</ref>. If you select this option, the system will leave the message "Conference" on the screen, which means that the conference is not over yet.	+
−		+
−		+
−	In this condition, you can return to the conference call by means of two methods:<br>	+
−		+
−	a) Press the '''''Options''''' key and select the option '''Conference''': the system will allow you to view the conference status (you can do the same by pressing down the quick dial key dedicated to the "Conference" service). You will return to the conference call the same moment you pick up the handset or press the '''SPK ON''' button.	+
−	b) Pick up the handset or press the '''SPK ON''' button, and then press the key dedicated to the "Conference" service.	+
−		+
−		+
−	The '''''Participants''''' button allows viewing the list of participants. You can scroll this list using the '''''Up/Down'''''<ref name="ftn12"> This feature is also available to the participants who use the CTS-202 series system telephones.'''''</ref> arrow keys. The system will display information on particular participants.	+
−		+
−	Shown below are the '''''Options''''' available for a selected participant:	+
−		+
−	# '''Delete''': deletes a participant from the conference;	+
−	# '''Microphone OFF/ON''': switches off/on the microphone of a specific participant [his or her status will change to (MUTE)/(call)];	+
−	# '''Speaking''': switches on the microphone of a defined participant only (the remaining microphones are switched off), and	+
−	# '''Personal call''' – direct call to a participant. Once this call is terminated, you can:<br/> a) Add this person again to the conference: press the key dedicated to the "Conference" service or select this service from the menu that is available when you call this subscriber, or,<br/> b) Delete this participant: hang up the handset or press '''SPK OFF'''.<br/>	+
−		+
−	The custodian can return to the conference call using the procedure described in section 5 in the table.	+
−		+
−	'''Custodian''': assignment of the custodian function - Only the subscribers who use CTS-202 series system telephones may use this function.	+
−	|}	+
−		+
−	== Call override ==	+
−	The CTS system telephone supports the "override" service. You can join a call between two other subscribers and disconnect it, if required, or leave the call without disrupting it. A person "override" can also leave the call without disconnecting the two other subscribers. This service is available subject to the applicable privileges and under the condition that none of the two subscribers is protected from a call override. The service does not depend on the subscriber's status (subscriber registered with PABX or external subscriber). This service is also performed when one of the pair of subscribers from the call you want to join is not an extension subscriber of the PABX.	+
−		+
−	If busy, proceed as follows:	+
−		+
−	To join the call, select the '''''Override''''' option using the right-hand context key. Having joined the call you can disconnect it. Select '''''Disconnect''''' using the left-hand context key. To leave the call and let the subscribers continue talking, hang up the handset or press '''SPK OFF'''.	+
−		+
−	== Automatic Redial: AutoRD ==	+
−	The subscriber you wish to contact is:	+
−		+
−	* busy, or	+
−	* unavailable,	+
−		+
−	or	+
−		+
−	* or all the lines in your PABX are busy at this time.	+
−		+
−	, then if you select this service, when the subscriber:	+
−		+
−	* is free (formerly busy),	+
−	* is available (formerly unavailable),	+
−		+
−	or	+
−		+
−	* or when any PABX line becomes free.	+
−		+
−	you will be notified by the ringer and after lifting the handset the system will automatically dial that subscriber's number. This service is available for extension numbers and outgoing calls.	+
−		+
−		+
−	The service will remain valid for:	+
−		+
−	* 90 minutes in the case of extension numbers (for busy and unavailable subscribers);	+
−	* 60 minutes in the case of outgoing calls (for unavailable targets);	+
−	* 30 minutes in the case of PABX busy lines, and	+
−	* 10 minutes in the case of outgoing calls (for busy targets).<br/>	+
−		+
−		+
−	NOTE: You can stand queue in the case of:	+
−		+
−	* PABX subscribers using analogue telephones;	+
−	* PABX subscribers using system telephones;	+
−	* External subscribers available via the ISDN trunk;	+
−	* External subscribers available via the GSM trunk <br/> or	+
−	* any busy trunk on the PABX.	+
−		+
−	To use this service, proceed as follows:	+
−		+
−		+
−	1. If your target does not answer, the system will wait approx. 5-10 seconds and display '''''AutoRD''''' for the context button (bottom left corner of the screen), which enables activating the service.	+
−	(The CTS-102.HT phone does not display this message.)<br>	+
−	2. If your target is busy, the system will immediately display the '''AutoRD''' option for the context key (bottom left corner of the screen). You can now activate the service.<br>	+
−	3. If the service is accepted, the system will display applicable information and the time of activity of the service. You can cancel the service: press the '''''Stop''''' context key.<br>	+
−	4. If your redial target is now available or free, the system will notify you by ringing and displaying the message "Back again" for the unavailable target or "Queue" for the busy target.<br>	+
−		+
−		+
−	If you pick up the handset at any of the abovementioned messages, the system will dial the target number again.	+
−		+
−	== MobilePhone service ==	+
−	This menu option enables switching on and off the MobilePhone service provided that the phone number defined as MobilePhone for the specific subscriber and any parameters of this service are defined in ConfigMAN.	+
−		+
−		+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Select '''Menu >> Services >> Mobile Phone'''.''' '''Confirm your selection.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>2</center>	+
−	| Select '''Activate''' or '''Cancel'''.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>3</center>	+
−	| Confirm your selection.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|}	+
−	'''''IMPORTANT!''''' ''This service is available provided the firmware version installed in the PABX is at least 4.05.''	+
−		+
−	= Bluetooth in CTS-202.BT =	+
−	'''''IMPORTANT! '''The Bluetooth base installed in CTS-202.BT phone enables connecting devices such as a Bluetooth headphone with PIN ”0000”. Most of the available headphones have this PIN code. If the PIN code of the headphone can be changed, set the code to “0000” before attempting to log into the Bluetooth base in the CTS-202.BT phone.''	+
−		+
−	== Switching the Bluetooth system on and off ==	+
−	The Bluetooth system can be switched on and off using two methods.	+
−		+
−	1) In ConfigMAN, after selecting the '''BT''' box on the tab '''''Peripherals/ CTS / Settings'''''. This field is active only if the field '''DevTyp''' located on the same sheet has the ''CTS-202.BT'' option enabled; in the case of the remaining options the field is greyed out.	+
−		+
−	2) The Bluetooth system can be also switched on and off by the subscriber from the system phone CTS-202.BT. The procedure is as follows:	+
−		+
−		+
−	# Select '''Menu >> Bluetooth >> Switch off BT'''.''' '''Confirm your selection.	+
−		+
−	# '''Switch off BT'''? will display	+
−		+
−	# Confirm switching off Bluetooth.	+
−		+
−	If the Bluetooth module is switched off, it is necessary to perform the following	+
−		+
−	# Select '''Menu >> Bluetooth >> Switch on BT'''.''' '''Confirm your selection.	+
−		+
−	# '''Switch on BT'''? will display	+
−	# Confirm switching Bluetooth on.	+
−		+
−	== Registering a headphone ==	+
−		+
−	# Select '''Menu >> Bluetooth >> Register headphone'''.	+
−	# If any headphone has been registered before, the following question will be displayed '''Delete current headphone?'''	+
−	# After confirming the deletion of the headphone, the '''Deleted''' will appear.	+
−	# After pressing '''OK''', the phone will begin searching for a headphone with activated broadcasting<ref name="ftn16">If there is more than one headphone with broadcasting activated, the phone will register the one that was found first.</ref>.	+
−	# The name of the found headphone will appear on the display.	+
−	# The phone will finish the registration after confirmation.	+
−	After the Bluetooth headphone is registered, the letter B appears in the upper right corner of the display which signals that the Bluetooth headphone is available for conversations. “B” is displayed as long as the registered Bluetooth headphone is located near the Bluetooth base integrated in the phone.	+
−		+
−	== Status ==	+
−		+
−	{| class="prettytable"	+
−	| <center>1</center>	+
−	| Select '''Menu >> Bluetooth >> Status'''.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>2</center>	+
−	| The name of the registered headphone and its address will appear on the display.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|-	+
−	| <center>3</center>	+
−	| Press the '''OK''' key.	+
−		+
−	|-	+
−	|	+
−	|	+
−		+
−	|}	+
−	== Using Bluetooth headphone ==	+
−	If the Bluetooth module is on and the headphone has been registered, the subscriber can accept incoming calls and make outgouing calls using the Bluetooth headphone.	+
−		+
−	=== Setting up outgoing calls ===	+
−	An outgoing call can be set up using two methods.	+
−		+
−	'''Method I'''	+
−		+
−	1. Press SPK ON. The user will hear the PABX dialling tone in the Bluetooth headphone.	+
−		+
−	2. Dial the desired number using the phone keyboard.	+
−		+
−	3. After the call is set up you can talk using the Bluetooth headphone.	+
−		+
−	'''Method II'''	+
−		+
−	1. Dial the desired number using the phone keyboard.	+
−		+
−	2. Press SPK ON, you will hear the dialling tone in the Bluetooth phone.	+
−		+
−	3. After the call is set up you can talk using the Bluetooth headphone.	+
−		+
−		+
−	'''''IMPORTANT!''''' ''Please note that the button located on the Bluetooth headphone is only used to answer a call and not to initiate one. This is why when using the 2nd method of setting up an outgoing call II, you cannot initiate calling by pressing the button on the headphone. ''	+
−		+
−	= Phone Special Functions =	+
−	== Pause in Selected Number ==	+
−	If you set a pause in a number, the system will suspend dialling for a period of 5 seconds.	+
−		+
−		+
−	'''''Example of dialling an outgoing call number plus extension number:'''''	+
−		+
−		+
−		+
−	1. Enter the first part of the number (e.g. main number 0523251111) during cold calling (entering the number before picking up the handset) or when entering a new number to the phone directory (1.2.1 Adding a New Entry to the Directory).	+
−		+
−	2. Press twice the "*" key and wait for the letter "p" (if you want to double the waiting time, repeat this step).	+
−		+
−	3 .Enter the remaining part of the number (e.g. extension number: 168).	+
−		+
−		+
−	'''''IMPORTANT! '''You can also add pauses when you enter new numbers to the personal or private directories.''	+
−		+
−	= Information about busy line and on PBX failures =	+
−	The busy status of the public lines for the specific phone and the displaying of PBX failure information are shown on the phone's display if the PBX admin switches these functions on.	+
−		+
−	<center>	+
−	{|{{CTS}}	+
−	|	+
−	Monday	+
−	30.07.2010 09:22	+
−		+
−	(02/19)(03)	+
−	Menu      Book	+
−	|}	+
−	</center>	+
−		+
−	Information on the PBX alarms, such as e.g.: call buffer overflow; emergency power supply, trunk failure, etc., is displayed in the third line from the top.	+
−		+
−	The second line from the bottom displays the busy status of lines in the PBX using the following key:	+
−		+
−		+
−	<center>(aa/bb)(cc)</center>	+
−		+
−	where:	+
−		+
−		+
−	aa – the number of busy lines,	+
−		+
−	bb – the number of available lines,	+
−		+
−	cc – the number of damaged trunks,	+
−		+
−		+
−	a line is understood here as:	+
−		+
−	* a single analogue link,	+
−	* single ISDN link channel (2B+D),	+
−	* single ISDN link channel (30B+D),	+
−	* a single VoIP channel,	+
−	* a single GSM link.	+
−		+
−	The so called VoIP anonymous trunks are never presented as damaged. Note also that when a damaged trunk is presented, if it refers to an ISDN link (2B+D), then 2 lines (i.e. 2 B channels) will be eliminated from the '''bb''' field. Similarly, in the case of a ISDN link (30B+D) 30 lines will be subtracted.	+
−		+
−	Also, if a VoIP trunk is presented as damaged, then no VoIP channel will be subtracted from the '''bb''' field because it can be used by other trunk; and damaged trunk does not mean a damaged channel.	+
−		+
−	= Safety Requirements applicable to the Operations and Maintenance of CTS System Telephones =	+
−	It is essential to comply with the rules governing safety and use to ensure correct operation of this device.	+
−		+
−		+
−	Below are the basic elements to be taken into account by the manufacturer in the case of any complaints and claims submitted by users.	+
−		+
−		+
−	The rules relate to the installation, location and the requirements for the electrical power supply and data communication network.	+
−		+
−		+
−	'''Installation:'''	+
−		+
−	* Only authorised or qualified manufacturer's service teams are allowed to install and initialise the device.	+
−	* All the installation procedures should be performed in compliance with the assembly principles as well as any occupational health and safety regulations.	+
−		+
−	'''Working Environment:'''	+
−		+
−	# The system telephones must not be installed in closed rooms featuring high humidity levels. Such rooms may reduce the service life and quality of electronic component functions.	+
−	# Given the risk of flooding, the system telephones should not be located near water containers or water sources (such as water pools, valves, etc.).	+
−	# The device must not be installed in rooms featuring considerable dust levels or a strong electromagnetic field.	+
−		+
−	The system telephones may demonstrate irregular operations, interferences, or box discoloration if installed at the places exposed to:	+
−		+
−	# Direct sunlight,	+
−	# Frequent or strong vibrations or mechanical impacts,	+
−	# Live antenna radiation.	+
−		+
−	All devices connected to the telephone must have certificates of conformity with the standards in force in the European Union.	+
−		+
−	= Certificate of Conformity and Correct Product Disposal =	+
−	<table width=99% border="1" bordercolor=black rules=all style="margin:1em 1em 1em 0;border:solid 1px #AAAAAA; border-cellapse;empty-cells:show">	+
−	<tr>	+
−	<td colspan="3"><b><center><font size="5">CERTIFICATE OF CONFORMITY</font></center></b></td> <td rowspan="2"><center>[[Image:deklaracja ce.png|100px]]</center></td>	+
−	</tr>	+
−	<tr>	+
−	<td width=25%> ''Manufacturer:''<br>	+
−	'''SLICAN Sp. z o.o.'''<br>	+
−	ul. M. Konopnickiej 18<br>	+
−	85-124 Bydgoszcz<br></td>	+
−	<td width=25%> ''Type:''<br><br>	+
−	'''System phone'''<br><br>'''Console'''	+
−		+
−	<td width=25%> ''Model:''<br><br>	+
−	'''Slican CTS-202,'''<br><br>'''Slican CTS-232'''	+
−	</td>	+
−	</tr>	+
−	<tr>	+
−	<td colspan="4"> ''Product Description:''<br>	+
−		+
−	Slican CTS-202 sets are system telephones designed for integration with Slican PABXs. They feature an LCD display and 12 programmable quick dial backlit keys. This line of telephones can be integrated with CTS-232 consoles (one console is 30 additional keys). The telephones are connected to PABXs via a single cable pair (CTS-202 and CTS-202.BT - are digital system telephones compliant with the U terminal) or a LAN/WAN using Ethernet cables (CTS-202.IP VoIP system telephone).	+
−	</tr>	+
−	<tr>	+
−	<td colspan="4"> The product complies with Directive No. 99/5/EC '''R&TTE''' and meets the requirements specified in the harmonised standards mentioned below:<br>	+
−	EN&nbsp;60950-1:2001&nbsp;+&nbsp;A11:2004;<br>	+
−	EN&nbsp;55022:1998&nbsp;+&nbsp;A1:2000&nbsp;+&nbsp;A2:2003; EN&nbsp;55024:1998&nbsp;+&nbsp;A1:2001&nbsp;+&nbsp;A2:2003	+
−		+
−	</td>	+
−	</tr>	+
−	<tr>	+
−	<td colspan="4">  ''Additional Information:''<br>	+
−	The device has been tested in a typical configuration, including connection with the SLICAN PABXs: CCA-2720, CCT-1668, MAC-6400 and CXS-0424. It complies with the requirements applicable to admissible interference levels for B Class products.	+
−		+
−	If the device is installed improperly, it is categorised as class A and the following warning shall apply:	+
−		+
−	“The device is a class A product. It may cause interference with radio waves when used in household environments, which requires the user to undertake appropriate measures”.        </td>	+
−	</tr>	+
−	<tr>	+
−	<td colspan="2"><center>Bydgoszcz, 20-11-2007</center> </td>	+
−	<td colspan="2"><center>[[Image:Signature.png|150px]]</center> </td>	+
−	</tr>	+
−	</table>	+
−		+
−	<center>[[File:Disposal.jpg|600px]]</center>	+
−		+
−	=Starsze wersje instrukcji=	+
−	==[[CTS-202_Instrukcja_obsługi_v_1.11]]==	+
−	----	+
−		+
−	<references/>	+
−		+
−	=PROGRAMOWANIE CENTRALI SLICAN PMS-08=	+
−		+
−	==Wejście w tryb programowania==	+
−		+
−	Ustawienia fabryczne konfiguracji centrali dobrane są w ten sposób, by zminimalizować liczbę czynności wykonywanych podczas jej programowania. Jednak aby dostosować centralę do konkretnych wymagań należy poświęcić trochę czasu na jej konfigurację.	+
−		+
−	Centralę „PMS-08” programuje się tylko z telefonu o numerze 21, najlepiej gdy jest to aparat z wybieraniem tonowym – DTMF. Programowanie centrali polega na wybieraniu na tle '''sygnału programowania ''' cyfr, poprzedzonych gwiazdką (lub „FLASH” dla telefonów nie posiadających możliwości wybierania tonowego - jeśli posiadasz właśnie taki telefon przy czytaniu dalszego opisu znak	+
−	„<nowiki>*</nowiki>” zastąp sygnałem „FLASH”). Cyfry, jakie należy wybrać odczytujemy z [[Instrukcja_obsługi_i_programowania_PMS-08#Tab._7_Tabela_programowania_Centrali_PMS-08|tabeli programowania centrali]]. Aby wejść w tryb programowania centrali „PMS-08” należy wybrać numer '''„987<nowiki>*”.</nowiki>''' Centrala powinna odpowiedzieć sygnałem programowania świadczącym o wejściu w tryb programowania. Na płycie głównej centrali znajduje się zworka „PROGRAM”, która powinna być zwarta (w przeciwnym wypadku po wybraniu z aparatu 21 numeru 987 usłyszymy komunikat „BLOKADA”). Rozwarcie tej zworki blokuje wejście w tryb programowania z telefonu 21 – możliwe jest natomiast tylko zdalne programowanie pod warunkiem zadeklarowania klucza dostępu (patrz punkt 5.3).	+
−		+
−	==Programowanie==	+
−		+
−		+
−	Po wybraniu na tle sygnału programowania cyfr – współrzędnych pola sekwencją „YX”, centrala odpowiada serią krótkich sygnałów, których liczba równa jest liczbie zaprogramowanej w danym polu - maks. 5, jeśli jest to liczba 0 – słychać jeden długi sygnał. Można wtedy wpisać z klawiatury wybraną wartość, jaką chcemy przypisać danej funkcji. Wyjście z danego pola następuje po wciśnięciu „<nowiki>*</nowiki>” '''. '''Wyjście z procesu programowania następuje po wybraniu cyfr „00” na tle '''sygnału programowania '''lub odłożeniu słuchawki w dowolnym momencie programowania.	+
−		+
−	Centrala posiada nieulotną pamięć konfiguracji, więc zapisane parametry nie ulegną zniszczeniu po wyłączeniu centrali z sieci. Wybranie na tle sygnału programowania cyfr 02, 03 i 06 powoduje wykonanie pewnej operacji, nie jest więc możliwe wpisanie żadnej wartości w te pola. W tabeli programowania centrali (Tab. 7) zostały zapisane wytłuszczonym drukiem domyślne (ustawiane fabrycznie) wartości poszczególnych pól. Jeżeli jest konieczne przywrócenie domyślnych ustawień należy użyć funkcji „Ustaw standard”.	+
−		+
−	W skrócie:	+
−		+
−	# Wejście w tryb programowania: z telefonu '''21 ''' wybrać '''987'''	+
−	# Wybrać '''*''' - '''sygnał programowania'''	+
−	# Wybrać -'''YX '''(współrzędne pola w tabeli) – '''seria sygnałów '''(odpowiadająca starej zawartości pola). W celu zmiany wartości pola idź do pkt.4, jeśli rezygnujesz ze zmiany idź do pkt.2	+
−	# Wybrać '''Z '''(nowa zawartość pola) – '''seria sygnałów '''(potwierdzenie nowej zawartości pola) – powróć do	+
−		+
−	pkt.2 lub wyjdź z trybu programowania wybierając '''00 '''albo odłóż słuchawkę.	+
−		+
−	Przykład:	+
−		+
−	Ustawić natychmiastowe dzwonienie z linii miejskiej LM1 na telefon 23 i 24 oraz wyłączyć dzwonki z linii miejskiej LM2 na telefon 26.	+
−		+
−		+
−	Tab. 3 Przykładowe czynności przy programowaniu	+
−		+
−	<center>	+
−	{|{{prettytable}}	+
−	!{{Hl1}}| L.p.	+
−	!{{Hl1}}| Czynność wykonywana przez operatora	+
−	!{{Hl1}}| Sygnał w słuchawce	+
−		+
−	|-	+
−	|style="text-align:center"|1	+
−	| Z telefonu 21 wybierz 987*	+
−	| sygnał programowania	+
−		+
−	|-	+
−	|style="text-align:center"|2	+
−	| Wybierz 13 (współrzędne pola)	+
−	| 2 krótkie sygnały (stara wartość pola)	+
−		+
−	|-	+
−	|style="text-align:center"|3	+
−	| Wybierz 0 (nowa wartość pola)	+
−	| 1 długi sygnał (potwierdzenie nowej wartości)	+
−		+
−	|-	+
−	|style="text-align:center"|4	+
−	| Wybierz <nowiki>*</nowiki>	+
−	| sygnał programowania	+
−		+
−	|-	+
−	|style="text-align:center"|5	+
−	| Wybierz 14 (współrzędne pola)	+
−	| 3 krótkie sygnały (stara wartość pola)	+
−		+
−	|-	+
−	|style="text-align:center"|6	+
−	| Wybierz 0 (nowa wartość pola)	+
−	| 1 długi sygnał (potwierdzenie nowej wartości)	+
−		+
−	|-	+
−	|style="text-align:center"|7	+
−	| Wybierz <nowiki>*</nowiki>	+
−	| sygnał programowania	+
−		+
−	|-	+
−	|style="text-align:center"|8	+
−	| Wybierz 26 (współrzędne pola)	+
−	| 2 krótkie sygnały (stara wartość pola)	+
−		+
−	|-	+
−	|style="text-align:center"|9	+
−	| Wybierz 4 (nowa wartość pola)	+
−	| 4 krótkie sygnały (potwierdzenie nowej wartości)	+
−		+
−	|-	+
−	|style="text-align:center"|10	+
−	| Wybierz <nowiki>*00</nowiki> lub odłóż słuchawkę	+
−	|	+
−		+
−	|}	+
−	</center>	+
−		+
−	==Zdalne programowanie centrali==	+
−		+
−		+
−	Centralę można programować zdalnie pod warunkiem zaprogramowania klucza dostępu. Programowanie zdalne jest realizowane telefonem z wybieraniem DTMF.	+
−		+
−	Deklaracja klucza odbywa się lokalnie z telefonu 21 przy zwartej zworze PROGRAM. Aby zadeklarować klucz należy wybrać 987*99 KKKK	+
−		+
−	gdzie: KKKK – czterocyfrowy klucz zdalnego programowania (różny od ”0000”) Aby skasować klucz należy wybrać 987*99 0000	+
−		+
−	Zdalne programowanie można przeprowadzać niezależnie od stanu zwory PROGRAM na dwa sposoby:	+
−		+
−	===Programowanie gdy jest na linii miejskiej włączona DISA===	+
−		+
−	Wybierz z zewnątrz numer do centralki (numer linii <nowiki>miejskiej)-<zapowiedź</nowiki> DISA>987*-	+
−		+
−	<nowiki><komunikat </nowiki>WYBIERZ NUMER> KKKK (klucz)	+
−		+
−	„*”-'''sygnał programowania '''- YX-Z (programowanie pól w tabeli) ......	+
−		+
−	„*”-00 (zakończenie programowania) - '''sygnał nieosiągalności.'''	+
−		+
−	=== Programowanie gdy nie jest włączona DISA===	+
−		+
−	Wybierz z zewnątrz numer do centralki (numer linii miejskiej) <nowiki>-<wywołani</nowiki>e i zgłoszenie się abonenta wewnętrznego> abonent wewnętrzny wybiera Flash 987* -	+
−		+
−	'''sygnał nieosiągalności '''- odkłada słuchawkę	+
−		+
−	natychmiast Ty słyszysz <nowiki><komunikat </nowiki>WYBIERZ NUMER> - KKKK (klucz)	+
−		+
−	„*”-'''sygnał programowania '''- YX-Z (programowanie pól w tabeli) ......	+
−		+
−	„*”-00 (zakończenie programowania) - '''sygnał nieosiągalności.'''	+
−		+
−		+
−	==Proponowana kolejność programowania centrali==	+
−		+
−		+
−	===Wyłączenie nieużywanej linii miejskiej===	+
−		+
−	Centrala PMS-08 umożliwia podłączenie do dwóch linii miejskich. Jeśli podłączyłeś(aś) tylko jedną, należy zapobiec łączeniu abonentów z nieużywaną linią miejską. W tym celu wpisz w statusie odpowiedniej linii miejskiej „0”. Np. aby wyłączyć linię LM1 wpisz na tle sygnału programowania „950*” lub „960*” by wyłączyæ LM2. Linia taka zostanie zaznaczona przez centralę jako nieużywana (nieaktywna). Gdy w centrali nie jest zamontowany moduł dodatkowej linii miejskiej automatycznie zostaje zablokowany dostęp do LM2.	+
−		+
−		+
−	===Ustawienie sposobu wybierania na liniach miejskich===	+
−		+
−	Musisz ustalić w jakim z dwóch typów wybierania numerów pracuje centrala nadrzędna, do której podłączona jest każda z Twoich linii miejskich. Może to być wybieranie dekadowe (impulsowe), stosowane w starszych centralach miejskich lub tonowe (DTMF). Jeżeli Twoja centrala miejska nie pracuje z wybieraniem tonowym DTMF należy ustawiæ wybieranie impulsowe. Np. żeby ustawiæ LM1 na wybieranie impulsowe wpisz na tle sygnału programowania „910*”.	+
−		+
−		+
−	===Ustalenie aparatów wywoływanych z linii miejskich===	+
−		+
−	Centrala PMS-08 pozwala na wybór abonentów, którzy będą powiadamiani o rozmowie przychodzącej z linii miejskich.	+
−		+
−	Przykład:	+
−		+
−	Aparat wewnętrzny numer 21 ma dzwonić natychmiast po „dzwonku z miasta” linii miejskiej LM1, a jeœli nikt nie podniesie słuchawki przez 20 sekund, ma zadzwoniæ również aparat numer 23. Na tle sygnału programowania wybieramy „110*” i „132*”. Jeśli nie chcesz powiadamiać danego abonenta o rozmowie z linii miejskiej, w odpowiednie pole wpisujesz „4” (brak dzwonka). Z przyczyn oczywistych nie można ustalać na dzwonienie z linii miejskiej linii wewnêtrznych podłączonych do bramofonu.	+
−		+
−		+
−	===Ustalenie uprawnień do realizacji połączeń w ruchu wychodzącym===	+
−		+
−	Czasami konieczne jest zablokowanie dla pewnych aparatów „wyjścia na miasto”, np. w celu uniknięcia wysokich rachunków telefonicznych. Do tego celu służy wiersz 5 [[Instrukcja_obsługi_i_programowania_PMS-08#Tab._7_Tabela_programowania_Centrali_PMS-08|tabeli programowania centrali]]. Wpisanie odpowiedniej cyfry w pola tego wiersza ustala uprawnienia abonenta. Ustawienia fabryczne centrali udostępniają linie miejskie w sposób nieograniczony każdemu abonentowi. Można przydzielić następujące uprawnienia do wyjścia na miasto:	+
−		+
−		+
−	* tylko telefony alarmowe, np. policja, straż pożarna, pogotowie, alarmowy 112	+
−		+
−	* połączenia lokalne - połączenia z numerami informacyjnymi 11xxxx (taxi, pogotowia wodociągowe, gazowe itp) oraz informacyjnym 19xxx	+
−		+
−	* rozmowy krajowe - abonent może inicjować rozmowy ze wszystkimi numerami w kraju (nie jest możliwe wybranie numerów z prefixem „00”)	+
−		+
−	* rozmowy krajowe bez 0700, abonent może inicjować rozmowy jak wyżej z wyłączeniem rozmów o podwyższonej opłacie np. „0700”i „0300”,	+
−		+
−	* rozmowy krajowe bez 0700 i „komórkowych”, abonent może inicjować rozmowy krajowy z wyłączeniem rozmów na numery o podwyższonej opłacie np  „0700”, „0300” oraz numerami do sieci telefonii ,mobilnej,	+
−		+
−	* bez żadnych ograniczeń .	+
−		+
−	Całkowite zablokowanie wyjścia na miasto możliwe jest w wierszu 6 tabeli programowania.	+
−		+
−	===Ustalenie rodzaju abonenta===	+
−		+
−	W centrali PMS-08 dostępne są trzy rodzaje abonentów:	+
−		+
−	* zwykły	+
−		+
−	* abonent - sekretarka	+
−		+
−	* abonent - dyrektor	+
−		+
−	Jeśli w centrali zaprogramowałeś(aś) numery z ograniczonym wyjściem na miasto, zalecane jest przydzielenie przynajmniej jednemu abonentowi uprawnień sekretarki. Będzie wtedy możliwe zamawianie u tego abonenta rozmów wychodzących. Istnienie abonenta - sekretarki zalecane jest również w przypadku istnienia abonenta - dyrektora, ponieważ tylko „sekretarka” może realizować lub łączyć rozmowę z „dyrektorem”. Jeśli natomiast nie chcemy, aby nam przeszkadzano, przypisujemy swojemu aparatowi uprawnienia dyrektora.	+
−		+
−		+
−	===Wyłączenie sygnałów ponaglenia===	+
−		+
−	Jeśli prowadzisz rozmowę i ktoś próbuje się do Ciebie dodzwonić z linii miejskiej lub telefonu beztarczowego (gorącego) usłyszysz w tle prowadzonej rozmowy komunikat „ROZMOWA”. Podobnie wywołanie z bramofonu – komunikat „BRAMOFON”. Możesz te komunikaty wyłączyć wybierając odpowiednio na tle '''sygnału programowania '''„81Z*” – „83Z<nowiki>*”</nowiki> gdzie „Z” to odpowiednie wartości z tabeli programowania.	+
−		+
−		+
−	===Włączenie funkcji DISA===	+
−		+
−	Standardowo centrala PMS-08 nie ma włączonej funkcji DISA. Gdy nie jest zainstalowany moduł zapowiedzi słownej MZS przy włączeniu funkcji DISA na linii miejskiej LM1 („931*”) lub LM2 („941*”) będzie odtwarzana standardowa zapowiedź „WYBIERZ NUMER” i ok. 15sek. ciszy. W tym czasie będzie można wybrać w systemie tonowym numer abonenta wewnętrznego. Po zainstalowaniu modułu zapowiedzi słownej MZS będzie odtwarzana nagrana wcześniej przez Ciebie zapowiedź.	+
−		+
−		+
−	===Nagranie i ustawienie zapowiedzi słownej===	+
−		+
−	Po włączeniu zapowiedzi na linii miejskiej, każdy, kto będzie dzwonił z zewnątrz do któregoś z abonentów centrali PMS-08 usłyszy najpierw nagraną zapowiedź. Podczas odtwarzania tej zapowiedzi osoba dzwoniąca może wybrać numer abonenta wewnętrznego i (jeśli abonent ten nie ma przywilejów „dyrektora”) nastąpi próba połączenia. Aby można było podczas zapowiedzi prawidłowo wybrać numer abonenta wewnętrznego aparat osoby dzwoniącej „z miasta” musi być przełączony na wybieranie tonowe. Można na przykład nagrać nazwę firmy i krótkie wyjaśnienie, czym się ona zajmuje, a następnie numery abonentów wewnętrznych dostępnych w ruchu automatycznym. Zapowiedź nagrywa się za pomocą telefonu o numerze 21. Następnie możesz odsłuchać nagraną zapowiedź i ewentualnie nagrać ją ponownie. Poprzednio nagrana zapowiedź ulegnie wtedy skasowaniu. Maksymalny czas nagrania wynosi ok. 16 sekund. Po nagraniu zapowiedzi należy zdefiniować na której linii miejskiej ma być odgrywana zapowiedź Może się zdarzyć, że MZS w danym momencie nie jest dostępny, w takim przypadku w słuchawce usłyszysz sygnał oczekiwania. Należy wtedy odczekać na zwolnienie się modułu.	+
−		+
−		+
−	<center>	+
−	Tab. 4 Nagranie własnej zapowiedzi słownej	+
−		+
−		+
−		+
−	{| {{prettytable}}	+
−	!{{Hl1}}| L.p.	+
−	!{{Hl1}}| Czynność wykonywana przez operatora	+
−	!{{Hl1}}| Sygnał w słuchawce	+
−		+
−	|-	+
−	| 1	+
−	| Wybierz na tle sygnału programowania „03”	+
−	| Cisza	+
−		+
−	|-	+
−	| 2	+
−	| Wybierz „FLASH”	+
−	| Cisza	+
−		+
−	|-	+
−	| 3	+
−	| Nagraj zapowiedź mówiąc do słuchawki tekst zapowiedzi	+
−	| Cisza	+
−		+
−	|-	+
−	| 4	+
−	| Wybierz „FLASH”	+
−	| '''Sygnał programowania'''	+
−		+
−	|}	+
−		+
−		+
−		+
−		+
−	Tab. 5 Odsłuchanie zapowiedzi słownej	+
−		+
−		+
−		+
−	{| {{prettytable}}	+
−	!{{Hl1}}| L.p.	+
−	!{{Hl1}}| Czynność wykonywana przez operatora	+
−	!{{Hl1}}| Sygnał w słuchawce	+
−		+
−	|-	+
−	| 1	+
−	| Wybierz na tle sygnału programowania „02”	+
−	| Odtwarzana zapowiedź słowna, po zakończeniu odtwarzania '''sygnał programowania'''	+
−		+
−	|}	+
−	</center>	+
−		+
−	===Ustawienie abonenta wykorzystującego faks===	+
−		+
−	Zaciski przeznaczone dla abonenta 24 można wykorzystać do podłączenia faksu. Gdy abonent ten zostanie oznaczony jako „Fax” („841<nowiki>*”)</nowiki>, podczas prowadzonej rozmowy (transmisji faksowej), nie będzie możliwe wejście „na trzeciego”, również nie zostanie podany żaden sygnał informujący o rozmowie przychodzącej z miasta. Centrala wyposażona jest w odbiornik sygnału faksu (1100Hz) i przy aktywnej funkcji DISA, po wykryciu sygnału faksu automatycznie przekazuje połączenia na abonenta 24 oznaczonego jako faks.	+
−		+
−	===Zaprogramowanie bramofonów===	+
−		+
−	Jeśli podłączyłeś do centrali bramofony, musisz je zaznaczyć przez wpisanie na tle '''sygnału programowania''' „851*” i/lub „861*” (pamiętaj, że bramofon może byæ podłączony tylko w miejsce abonenta numer 25 i 26). Następnie należy określić na których abonentów ma być skierowane wywołanie na zasadzie podobnej do dzwonków z linii miejskiej – wiersz 3 i 4 tabeli programowania.	+
−		+
−		+
−	===Ustawienie obsługi telefonów beztarczowych===	+
−		+
−	Do centrali PMS-08 można podłączyć do dwóch telefonów beztarczowych, to znaczy bez możliwości wybierania numerów. Podłącza się je do zacisków przeznaczonych dla abonentów 25 i 26 (jeśli tylko nie są one zajęte przez bramofon lub zwykłych abonentów). Następnie taki telefon należy oznaczyć jako „gorący” – „852*” i „862*”. Abonentów na których ma być skierowane wywołanie określa się podobnie jak w przypadku wywołania z bramofonów i dzwonków z linii miejskich – wiersz 3 i 4 tabeli programowania.	+
−		+
−		+
−	===Ustawienie ruchu wychodzącego===	+
−		+
−	Linie miejskie mogą się od siebie różnić, na przykład rodzajem operatora. Jeśli do centrali podłączone są dwie linie miejskie możliwe jest zdefiniowanie, która linia miejska zostanie wykorzystana przy łączeniu rozmowy, gdy abonent wybierze „0” – wiersz 6 [[Instrukcja_obsługi_i_programowania_PMS-08#Tab._7_Tabela_programowania_Centrali_PMS-08|tabeli programowania centrali]]. Często wygodne jest również przypisanie priorytetu dla wyjść na miasto z poszczególnych linii wewnętrznych. (Na przykład linia miejska z tańszymi połączeniami może być przydzielana najpierw). Jedna linia miejska może być np. przeznaczona wyłącznie dla jednego abonenta, druga natomiast przydzielana wszystkim innym, itd. Np. aby abonent 21 po wybraniu „0” łączony był zawsze z linią miejską LM1 na tle '''sygnału programowania '''wybierz „611*”. Wpisując natomiast „610*” całkowicie zabronimy abonentowi 21 inicjowania rozmów miejskich '''(włączając w to telefony alarmowe!)'''.	+
−		+
−	===Ustawienie gorącej linii na miasto===	+
−		+
−	W przypadku, gdy większość przeprowadzanych rozmów to rozmowy wychodzące, można ustawić tzw. gorącą linię na miasto. Po podniesieniu słuchawki natychmiast zgłosi się centrala nadrzędna (o ile oczywiście któraś z linii miejskich jest wolna). Aby realizować rozmowy w ruchu wewnętrznym po podniesieniu słuchawki należy wcisnąć „FLASH” lub [[Plik:gwiazdka.png]]. Uzyskamy wówczas sygnał zgłoszenia centrali PMS-08 i możemy wybierać numery wewnętrzne. Gorącą linię na miasto dla wszystkich abonentów ustawiamy wybierając na tle '''sygnału programowania''' „011*”	+
−		+
−	===Wyciszenie sygnału z linii miejskiej===	+
−		+
−	Może się zdarzyć, że sygnał zgłoszenia linii miejskiej jest tak głośny, że zagłusza sygnały wybierania cyfr DTMF – centrala miejska nie reaguje na wybierane cyfry (a jest przystosowana do wybierania tonowego). Należy wtedy włączyć tłumik sygnału linii miejskiej, to znaczy na tle sygnału programowania wybrać „041*”	+
−		+
−		+
−	===Ustawienie sygnału oczekiwania===	+
−		+
−	Sygnał oczekiwania jest generowany w stanie „Hold” abonenta, którego połączenie jest właśnie przekazywane. Centrala domyślnie jako sygnał oczekiwania ma zdefiniowaną melodyjkę, którą można wyłączyć zastępując ją taktowanym '''sygnałem oczekiwania '''(Tab. 1) – przez wybranie na tle '''sygnału programowania '''„050*”. W układzie generowania melodyjki można opcjonalnie wybrać dwie melodie – zmienia się je przez przełączenie zworki M-SEL na p³ycie centrali (przy module zapowiedzi s³ownej).	+
−		+
−		+
−	===Ustawienie wartości standardowych w tabeli===	+
−		+
−	„06*” – wybranie tej funkcji spowoduje wpisanie do wszystkich pól tabeli programowania domyślnych wartości zdefiniowanych fabrycznie – wytłuszczone cyfry. Funkcja ta może okazać się przydatna w przypadku, gdy centrala nie działa jak należy i chcemy przywrócić ją do stanu pierwotnego. Centrala zapamiętuje swoją konfigurację, nawet po wyłączeniu jej z sieci.	+
−		+
−		+
−	=== Tabela programowania Centrali PMS-08===	+
−		+
−	'''Wejście w tryb programowania 987[[Plik:gwiazdka.png]]'''z telefonu 21	+
−		+
−	{| {{prettytable}}	+
−	| colspan="2" |'''X'''	+
−	| '''1'''	+
−	| '''2'''	+
−	| '''3'''	+
−	| '''4'''	+
−	| '''5'''	+
−	| '''6'''	+
−	|-	+
−	|'''Y'''	+
−	|	+
−	| '''Ab.21'''	+
−		+
−	'''Awar1'''	+
−	| '''Ab.22'''	+
−	| '''Ab.23'''	+
−	| '''Ab.24'''	+
−		+
−	'''Fax'''	+
−	| '''Ab.25'''	+
−		+
−	'''Bramofon1'''	+
−	| '''Ab.26'''	+
−		+
−	'''Bramofon2'''	+
−		+
−	|-	+
−	| '''1'''	+
−	| '''Dzwonki z LM1'''	+
−	| '''0'''	+
−	| '''2'''	+
−	| '''2'''	+
−	| '''3'''	+
−	| '''2'''	+
−	| '''2'''	+
−	|rowspan="4"| '''0-natychmiast'''	+
−		+
−	'''1-po 10 sek.'''	+
−		+
−	'''2-po 20 sek.'''	+
−		+
−	'''3-po 30 sek.'''	+
−		+
−	'''4-brak dzwonka'''	+
−		+
−	'''5-po 5 sek.'''	+
−		+
−	|-	+
−	| '''2'''	+
−	| '''Dzwonki z LM2'''	+
−	| '''2'''	+
−	| '''0'''	+
−	| '''2'''	+
−	| '''3'''	+
−	| '''2'''	+
−	| '''2'''	+
−		+
−	|-	+
−	| '''3'''	+
−	| '''Dzwonki z bramof.1lub z'''	+
−	'''„gorącego”Ab25'''	+
−	| '''0'''	+
−	| '''2'''	+
−	| '''2'''	+
−	| '''4'''	+
−	| '''4'''	+
−	| '''4'''	+
−		+
−	|-	+
−	| '''4'''	+
−	| '''Dzwonki z bramof.2lub z'''	+
−		+
−	'''„gorącego”Ab26'''	+
−	| '''2'''	+
−	| '''0'''	+
−	| '''2'''	+
−	| '''4'''	+
−	| '''4'''	+
−	| '''4'''	+
−		+
−	|-	+
−	| '''5'''	+
−	| '''Uprawnienia do sieci zewnêtrznej'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''0-tylko alarmowe'''	+
−		+
−	'''1-lokalne'''	+
−		+
−	'''2-krajowe bez audiotele'''	+
−		+
−	'''3-bez ograniczeń'''	+
−		+
−	'''4-krajowe bez audiotele i komórkowych'''	+
−		+
−	|-	+
−	| '''6'''	+
−	| '''Ruch wyjœciowy przez „0”na linia miejskie'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''3'''	+
−	| '''0-brak'''	+
−		+
−	'''1-tylko LM 1'''	+
−		+
−	'''2-tylko LM 2'''	+
−		+
−	'''3-dowolna'''	+
−		+
−	'''4-najpierw LM 1'''	+
−		+
−	'''5-najpierw LM 2'''	+
−		+
−	|-	+
−	| '''7'''	+
−	| '''Rodzaj abonenta'''	+
−	| '''1'''	+
−	| '''1'''	+
−	| '''0'''	+
−	| '''0'''	+
−	| '''0'''	+
−	| '''0'''	+
−	| '''0-zwykły'''<br>	+
−	'''1-sekretarka'''<br>	+
−	'''2-dyrektor'''	+
−	|-	+
−	| '''8'''	+
−	| '''Fax, Bramofon, Ponaglenia'''	+
−	| '''0-zwykły z ponagleniami'''	+
−		+
−	'''1-ponaglenie tylko z bramofonu'''	+
−		+
−	'''2-ponaglenie tylko rozmowó'''	+
−		+
−	'''3-zwykły bez ponagleń'''	+
−	| '''0-zwykły z ponagleniami'''	+
−		+
−	'''1-ponaglenie tylko z bramofonu'''	+
−		+
−	'''2-ponaglenie tylko rozmową'''	+
−		+
−	'''3-zwykły bez ponagleń'''	+
−	| '''0-zwykły z ponagleniami'''	+
−		+
−	'''1-ponaglenie tylko z bramofonu'''	+
−		+
−	'''2-ponaglenie tylko rozmową'''	+
−		+
−	'''3-zwykły bez ponagleń'''	+
−	| '''0-zwykły z ponagleniami'''	+
−		+
−	'''1-FAX'''	+
−		+
−	'''3-zwykły bez ponagleń'''	+
−	| '''0-zwykły'''	+
−		+
−	'''1-bramofon'''	+
−		+
−	'''2-gorący (beztarczowy)'''	+
−		+
−	'''3-zwykły bez ponagleń'''	+
−	| '''0-zwykły'''	+
−		+
−	'''1-bramofon'''	+
−		+
−	'''2-gorący (beztarczowy)'''	+
−		+
−	'''3-zwykły bez ponagleń'''	+
−		+
−	|-	+
−	| colspan="2" |	+
−	| '''Wybieranie na LM 1'''	+
−	| '''Wybieranie na LM 2'''	+
−	| '''DISA na'''	+
−		+
−	'''LM 1'''	+
−	| '''DISA na'''	+
−		+
−	'''LM 2'''	+
−	| '''LM 1 czynna'''	+
−	| '''LM 2 czynna'''	+
−		+
−	|-	+
−	| '''9'''	+
−	| '''Status linii miejskich'''	+
−	| '''0-PULSE'''	+
−		+
−	'''1-TONE'''	+
−	| '''0-PULSE'''	+
−		+
−	'''1-TONE'''	+
−	| '''0-nie'''	+
−		+
−	'''1-tak'''	+
−	| '''0-nie'''	+
−		+
−	'''1-tak'''	+
−	| '''0-nie'''	+
−		+
−	'''1-tak'''	+
−	| '''0-nie'''	+
−		+
−	'''1-tak'''	+
−		+
−	|-	+
−	| colspan="2" |	+
−	| '''Gorąca linia'''	+
−		+
−	'''na miasto'''	+
−	| '''Odsłuchanie zapowiedzi'''	+
−	| '''Nagranie zapowiedzi'''	+
−	| '''Tłumik sygnału zgł. centr. miejskiej'''	+
−	| '''Melodia na oczekiwaniu'''	+
−	| '''Ustaw standard'''	+
−		+
−	|-	+
−	| '''0'''	+
−	| '''Funkcje'''	+
−	| '''0-NIE'''	+
−		+
−	'''1-TAK'''	+
−	| '''Odsłuchaj'''	+
−	| '''Nagraj'''	+
−	| '''0-NIE'''	+
−		+
−	'''1-TAK'''	+
−	| '''0-NIE'''	+
−		+
−	'''1-TAK'''	+
−	| '''Wykonaj'''	+
−		+
−	|-	+
−	| colspan="2" |	+
−	| '''1'''	+
−	| '''2'''	+
−	| '''3'''	+
−	| '''4'''	+
−	| '''5'''	+
−	| '''6'''	+
−		+
−	|}	+
−	{{Przypisy}}	+
−		+
−	=WYMOGI BEZPIECZEŃSTWA W UŻYTKOWANIU CENTRALI SLICAN PMS-08=	+
−		+
−		+
−	Dokładne przestrzeganie zasad bezpieczeństwa i prawidłowego użytkowania jest bezwzględnie wymagane dla zapewnienia prawidłowego działania urządzenia. Poniżej przedstawione zasady są podstawą przy uwzględnianiu wszelkich reklamacji i uwag ze strony użytkowników przez producenta. Przedstawione tu zasady dotyczą instalacji, umiejscowienia i wymagań, co do sieci elektrycznej i teleinformatycznej.	+
−		+
−		+
−	==Instalacja==	+
−		+
−	* Urządzenie powinno być zainstalowane i uruchomione przez autoryzowany serwis posiadający uprawnienia producenta.	+
−		+
−	* Wszystkie czynności instalacyjne powinny być wykonywane z zachowaniem zasad montażu i przepisów BHP.	+
−		+
−		+
−	==Środowisko pracy==	+
−		+
−		+
−	* Urządzenie nie powinno być montowane w pomieszczeniach o dużej wilgotności ze względu na trwałość i jakość pracy podzespołów elektronicznych.	+
−		+
−	* Ze względu na ryzyko zalania wodą nie powinno byæ umieszczane w pobliżu zbiorników z wodą (np. baseny, krany).	+
−		+
−	* Centrala nie może być umieszczana w pomieszczeniach o silnym zapyleniu ani w pomieszczeniach o dużym natężeniu pola elektromagnetycznego.	+
−		+
−	* Ze względu na możliwość nieprawidłowego funkcjonowania, zakłócenia lub odbarwienie obudowy zabrania się instalowania systemu w następujących miejscach:	+
−		+
−	– w miejscach o bezpośrednim działaniu promieni słonecznych,	+
−		+
−	– w miejscach, gdzie wibracje lub uderzenia są szczególnie częste lub silne,	+
−		+
−	– w pobliżu anten radiowych (szczególnie w zakresie fal krótkich).	+
−		+
−		+
−	==Wymagania elektryczne==	+
−		+
−		+
−	* Urządzenie powinno mieć prawidłowe zerowanie w sieci elektrycznej lub musi zostać uziemione.	+
−		+
−	Okresowo należy sprawdzać jakość uziemienia ochronnego.	+
−		+
−	* Wszystkie urządzenia dołączane do centrali powinny mieć świadectwa zgodności z normami obowiązującymi w Unii Europejskiej.	+
−		+
−	==Deklracja Zgodności==	+
−		+
−	<table width=99% border="1" bordercolor=black rules=all style="margin:1em 1em 1em 0;border:solid 1px #AAAAAA; border-cellapse;empty-cells:show">	+
−	<tr>	+
−	<td colspan="3"><b><center><font size="5">DEKLARACJA ZGODNOŚCI</font></center></b></td> <td rowspan="2"><center>[[Image:deklaracja ce.png|100px]]</center></td>	+
−	</tr>	+
−	<tr>	+
−	<td width=25%> ''Producent:''<br>	+
−	'''SLICAN sp. z o.o.'''<br>	+
−	ul. M. Konopnickiej 18<br>	+
−	85-124 Bydgoszcz<br></td>	+
−	<td width=25%> ''Typ:''<br><br>	+
−	'''Abonencka centrala telefoniczna'''</td>	+
−	<td width=25%> ''Model:''<br>	+
−	'''SLICAN PMS-08'''</td>	+
−	</tr>	+
−	<tr>	+
−	<td colspan="4"> ''Opis wyrobu:''<br>	+
−	Abonencka centrala telefoniczna o maksymalnej pojemności 6 linii wewnętrznych i maksymalnie 2 łączy do sieci telekomunikacyjnej użytku publicznego. Centralka może być dołączona do sieci użytku publicznego za pomocą łączy analogowych z sygnalizacją abonencką ASS, a do realizacji automatycznego wybierania numerów wewnętrznych oferuje funkcję DISA. Do centrali można dołączyć analogowe aparaty telefoniczne ogólnego przeznaczenia z wybieraniem dekadowym lub DTMF oraz bramofon.	+	=== Chat ===
−	</td>	+	Due to PhoneCTI application you can lead the conversation with another application user, by answering his/her questions. Example of such conversation is visible on following figure:
−	</tr>	+	<center>[[File:PhoneCTI Chat.PNG]]</center>
−	<tr>	+	Messages in presented above form are stored tom the end of day. Next are stored in archive and they can be displayed on screen after selection of appropriate tap in ''Message window'' and defining date.
−	<td colspan="4"> Wyrób jest zgodny z dyrektywą 99/5/WE '''R&TTE '''i spełnia wymagania następujących norm zharmonizowanych: EN 60950-1:2001 + A11:2004;	+
−	EN 55022:1998 + A1:2000 + A2:2003; EN 55024:1998 + A1:2001 + A2:2003; EN 61000-3-2:2006; EN 61000-3-3:1995 + A1:2001	+	=== SMS ===
−	</td>	+	Sending message in SMS form is possible to persons, who don't have PBX extension number. Sending SMS is provided using GSM gateway installed in PBX. Subscriber who want to send SMSes must have privileges to using TelefonCTI.plus. SMS message is send automaticaly by PBX and report about sending SMS is visible in ''Message window'':
−	</tr>	+	<center>[[File:PhoneCTI Wiadomość SMS.PNG]]</center>
−	<tr>	+	Sended SMS can be maximally 160 characters long. However if we use local characters (with ASCII codes above 127) this number decrease to 70. Number of characters, which remain is displayed on the right side of window. PhoneCTI application prevents entering more characters, than available. In ''Message window'' there is field, which should be checked for sending message as Flash SMS.
−	<td colspan="4">  ''Informacje dodatkowe:''<br>	+
−	Aktualną treść deklaracji zgodności można pobrać z naszej strony internetowej [http://www.slican.pl/ www.slican.pl]<br>	+
−	Urządzenie zostało przetestowane w typowej konfiguracji, z podłączeniem do sieci telekomunikacyjnej i typowych urządzeń współpracujących innych producentów. Spełnia ono wymagania techniczne i eksploatacyjne dla telefonicznych central abonenckich i cyfrowych systemów komutacyjnych dla polskiej sieci telekomunikacyjnej użytku publicznego – Potwierdzenie Zgodności Nr 279/2002. Spełnia również wymagania dotyczące dopuszczalnych poziomów zaburzeń dla urządzeń klasy B.	+
−	<br>	+
−	W przypadku niewłaściwej instalacji urządzenia jest ono zakwalifikowane do klasy A, kiedy to obowiązuje następujące ostrzeżenie:	+
−	„Urządzenie jest produktem klasy A. W środowisku domowym może ono powodować zakłócenia fal radiowych, wymagające od użytkownika podjęcia odpowiednich środków zaradczych”.	+	== Finding data ==
−	</td>	+	In PhoneCTI application, a sophisticated text searching method is implemented. Searching can be done in every application window, if following field is visible:
−	</tr>	+	<center>[[File:PhoneCTI wyszukiwanie.PNG]]</center>
−	<tr>	+	During entering characters PhoneCTI application executes automatic searching. It goes ahead according following rules:
−	<td colspan="2"><center>Bydgoszcz 20-11-2007</center> </td>	+	* if number of entered characters is equal to 1 or 2, application searches all strings, for which any word begins with entered text,
−	<td colspan="2">[[Image:Deklaracja_podpis.png|150px]] </td>	+	* if number of entered characters is equal to 3 or more, application searches all strings, where all words contain entered text.
−	</tr>	+	If search concerns contacts and takes place on contact list, and entered text cannot be found, application informs about it, offers adding new contact and shows other contacts, which contains entered text and there are outside current search area. Described situation is shown on following window:
−	</table>	+	<center>[[File:PhoneCTI Sugestie.PNG]]</center>
−	<center>[[Grafika:Deklaracja_usuwanie.png|600px]]</center>	+	{{References}}

---

Latest revision as of 09:40, 14 March 2013

Introduction

In following manual we are proud to present you Slican PhoneCTI application, which includes all functionalities enable to integrate phone and computer used by PBX subscriber. Main advantage of this software is integration of phone books stored in PBX and subscriber computer. In Slican PhoneCTI application, phone books stored in PBX are used, changes in phone books can be entered in PBX (from phone of from ConfigMAN application) or in computer (Slican PhoneCTI application). Any modification is immediately visible for other users, with appropriate privileges defined in PBX. Phone book editing rules defined in PBX are also valid for editing in Slican PhoneCTI. Additionally Slican PhoneCTI application includes internal chat functionality (computer user can be any PBX subscriber). Sending messages to other person from phone book, who is not PBX subscribers, is possible via XMPP account (if such account was defined for this person) or as SMS. Sending SMSes is also possible according privileges defined in PBX. Internal chat functionality can be attractive for companies, which use Slican PBX and don't allow , from security reasons, to use common chat, as well for person who use one application and want to communicate with persons who uses different chat applications.

Minimal requirements

To install SLICAN PhoneCTI application, following minimal requirements are necessarily:

• Computer should be powered with clock >800 MHz
• Computer RAM memory should be 1GB minimum
• Computer graphic card should be compatible with DirectX 9
• Operating system - WindowsXP SP2 or later
• Microsoft .NET Framework 4.0 or later should be installed on computer
• Web browser Internet Explorer 7 or later should be installed on computer

Installing application on computer which doesn't fulfill mentioned minimal requirements is possible but it will work slowly or not all functions will be active.

Warning! SLICAN PhoneCTI can operate only with PBXes with installed firmware 6.01 or later.

Installation

Slican PhoneCTI application is licensed and using it requires purchase of appropriate license code. Purchased license code is entered during PBX configuration and decides about number of workstations with Slican PhoneCTI application. Application licensing has no influence on its installation. Application setup can be downloaded from Slican webpage and application install on the computer by entering appropriate data, necessarily to log in, in tap Settings - Connection.

Warning! If extension number entered in tap Settings - Connection is not authorized to use PhoneCTI application, it is not possible to connect with PBX and data synchronizing.

Second installation stage (not obliged) rely on uploading to PBX properly prepared file with PhoneCTI application update. It can be done by PBX admin. This activity, if done, enables automatic updating PhoneCTI application on workstations. Updating is described in chapter Application updating.

Application launch

PhoneCTI application can be launched as any other Windows application. In application settings you can activate functionality of automatic launching application after operating system start. Diuring launching application it log into PBX (according settings defined in tap Settings - Connection). After successful login, application synchonizes application data with appropriate data in PBX.

Application updating

Application updating id executed automatically and user has no influence on its proceedings. Similarly as for PBX, VoIP card or REC card firmware updating, updating of Slican PhoneCTI application updating is executed by PBX admin. Every time during PhoneCTI application launching version check (uploaded to PBX and installed on user PC) is carry out. If these version numbers are different, application stored in PBX is automatically downloaded and installed on user PC, next new installed application is launched and log into PBX. Depending on version number updating can be upgrading or downgrading.

Application structure

Designation rules

PhoneCTI application is very simple and intuitive, with help of appropriate icons status of phones visible in application windows. These icons invite user to execute specific action.

Icons and symbols

For PBX extension numbers, symbol of phone status and linked phoneCTI application consits of two icons, first of them represents phone status, while second represents application status. In Table 1 you can see icons represent phone status.

Phone status
Icon	Icon meaning
	This icon means free phone
	This icon busy phone - call with extension number is established
	This icon means, that any call was established with this extension number during last 8 hours (at least).
	This icon means phone just ringing
	This icon means switched off phone or not logged account

Table 1: Icons represent phone status.
In Table 2 you can see icon represents number, if number assigned to specified contact is external numer.

Phone status
Icon	Icon meaning
	This icon means external number

Table 2: Icon represents external number
This icon is always blue, because in opposite to extension numbers status of such phone there is not monitored.

Application status
Icon	Icon meaning
<None>	If there in no icon for specified extension number, application PhoneCTI was never logged to specified extension number
	This icon means, that application is launched and logged to epecific extension number
	This icon means, that application is in status "Be Right Back", application enter such mode after time of inactivity defined in settings
	This icon means, that application found out DND phone status (do not disturb)[1]

Table 3: Icons represent application status.
Finally symbol of phone and application linked with this phone is created by merging one icon from Table 1 with one icon from Table 2.
Example
For illustrate mentioned above rule three such symbols was presented in below table:

Symbol	Symbol meaning
	This symbol means, that phone is free, but to this extension number PhoneCTI application was never logged
	This symbol means, that phone is busy, but PhoneCTI application is logged to this extension number
	This symbol means, that phone is free, but application found out DND phone status

Table 4: Examples of symbols used by application

Symbols location and meaning

Symbols presented in "Table 4 can be visible in two places. After log in appropriate symbol is visible in top part of PhoneCTI application window, as it is presented on following figure:

Additionally on contact list in all instances of PhoneCTI this symbol is visible near comment defined for specific extension number:

Also following information should be noticed:

• Below extension number comment defined in PBX, there is description defined individually by PhoneCTI user. Of course this description is optional and if itb isn't defined, in top part of window following text is visible: "Put your comment here..." - this text prompts you to enter individual description, on contact list individual description isn't displayed.
• If specified contact includes extension number, this number is visible on the right side of comment.
• If specified contact is included in public phone book and for this number option "Restrict" is switched on, only text "Restricted" appears on screen and read this number is impossible.
• Icons located on right side of contact have following meaning:
  • - contact includes extension number with logged PhoneCTI application or logged XMPP account, so there is possible to send text message to computer assigned to this number, sent text message will be immediately displayed on computer screen.
  • - contact includes extension number or XMPP account and both - PhoneCTI application nor XMPP account are not logged, there is possible to send text message to computer assigned to this number, sent text message will be displayed on computer screen immediately after log in PhoneCTI application or XMPP account.
  • - contact contains number defined in public or private phone book (such contact is marked as icon on its left side), not includes extension number nor XMPP account and PhoneCTI application never been logged to contact's extension number - if any, so there is possible to send only SMS message to this number
  • - such icon means, that specified contact is not included in Favourites. Clicking this icon add it into Favourites.
  • - such icon means, that specified contact is included in Favourites. Clicking this icon remove it from Favourites.

Settings

After selecting option Settings from Program menu, the Settings window appears on screen. There are some taps in this window, these taps can be used to set several application option. All taps are described in following chapters.

Settings - Connection

After selecting Connection tap, following window appears on the screen:

Window visible above includes fields which are necessarily to entering data required to establish connection with PBX. Into the first of these field, you should enter extension number of phone, which will be assigned to PhoneCTI application. Second field should contain password defined for subscriber with extension number is defined in previous field (Password can contain from 4 to 16 characters, excluding ";" and "~" characters). Password should be entered by PBX admin in ConfigMAN application (sheet Subscribers/CTI Settings). During first log in PhoneCTI application, application will force change of this password. Such change can be executed also in any time by clicking link Change password, which is located below the field with password. After clicking this link, following window will be visible on screen:

In this window you should enter old password and new password two times. If all data are entered correctly, password will be changed and stored in PBX configuration. Due to this functionality admin doesn't know the passwords of subscribers. Entered password can be remember in application, by check box located of the right side of field including password. If this check box is empty, application will be enquire password every time while log in. Next field in this window is designed for entering IP addres of PBX. This address can be entered manually or automatically after pressing button "Find server" and selecting appropriate PBX from list of PBXes visible in network. After pressing button "Establish connection", if all mentioned fields are correctly fulfiled, application will connect to the PBX and all data including phone book will be synchronized. After successful connection in bottom part of window, following text will be visible:

If entered data are incorrect, another text will be visible in bottom part of window:

Simultaneously link Change password changes to Forgot password, after clicking this link special WebCTI window opens, in this window is possible to send message with password to specified e-mail address.

Settings - General

In this window there is possible to set several parameters, which decide about application operating. They defined application launching method, it's behaviour and method of presenting some data. In one field it is possible to set time when application enter in 'Be right back' status, this status is active if no one action is performed during specified time - icon representing application status changes to . In this window you can also determine, which action is performed by application as a result double clicking on on contact. Possible are actions selected from following list:

Show call window - after selecting this option, double click causes displaying following window on computer screen^[2]

After clicking in - located in this window - button with green handset appropriate number will be dialed and connection established, call establishing process is different, depending phone type assigned to extension number, to which PhoneCTI application is logged. For system phone, PBX simulate to hang up the handset, dial appropriate number, after answering this call acoustic channel is switched on and you can talk. For analog phone, PBX dial appropriate number and after answering ring back to the extension, to which PhoneCTI application is logged.
Make call - after selecting this option, double click on specified contact causes ring to this contact and establish call according rules described above.
Show message window - after selecting this option, double click causes displaying window described in chapter 4.6.1 Message window.

Settings - WebCTI

In this window, you can define port number used for listening recorded calls in WebCTI application. This settings is used only for remote registering (from outside local network). Additionally in this window there is link Go to WebCTI, after clicking this link, application WebCTI - stored in PBX - is launched.

Settings - Calls

In this window you can define method of call signaling. After checking first option, while incoming call or lifting handset (for outgoing calls), on computer screen one of following windows appears (depending on call direction):

If second option is also checked, call window will close after specified time. Detailed description of call window is included in chapter 3.5.4 Call window. It is possible also to switch on an automatic notifications about accessibility of subscriber, if previously calll to his/her number was unanswered or number was busy. Such notification appear on computer screen if subscriber with previously dialed number make any action with phone. In lower right corner of computer screen following window appears:

Above window disappear after time defined in window 'Messages', but in tray there is an following icon:

It means notification from contact. After clicking this icon following window appears:

This message prompt to dial previously unavailable extension number.

Settings - Messages

After checking first field in this window, on computer with PhoneCTI application logged on extension number, following window will appear if any message will be send to this extension number:

Above window disappear after time defined in window 'Messages', but in tray there is an following icon:

After clicking in this envelope, window with message text appears on computer screen.

In this window all messages sent to and from specfied extension number during current day. Messages from previous days are stored in archive. If this filed is not checked, window of message notification do not appears. Detailed description of this window is included in chapter 4.6.1 Message window. In field "Message Validity" you can define time of storing SMS by mobile provider, if provider can't deliver it to recipient. During this time provider repeats SMS sending attempt. Last field defines if check of text entered into message will be executed. Language of dictionary used to checking is the same as application language.

Settings - Do not disturb (DND)

This screen is used to setting rules of switching on the DND service. Switchnig on this service is done after specified number of user idleness. Idleness status is when user doesn't use phone nor computer. It is also possible to set automatic switchnig on DND service after quiting application. Obwiously it is possible to switch on DND service in both situations. In the lower part of PhoneCTI main window there is small button, when you click this button DND service is switched on off (dependently on current ststus of this service) for extension number assigned to PhoneCTI application.

Settings - Forwarding (FWD)

In this window there are located all settings decide about forwarding conditions for specified extension number. These settings can be also set in ConfigMAN application or from phone using appropriate services. Swithing on forwarding can take place after defined time of idleness. Idleness status is when user doesn't use phone nor computer. It is also possible to switch on forwarding after quiting application. Obwiously it is possible to switch on forwarding in both situations. While automatic switching on forwarding, it is realized according settings done in this window. By default after clicking button FWD located in the lower part of PhoneCTI main window above window is displayed on computer screen. After checking last field, above window is not displayed but forwarding is switched on according stored settings.

Settings - Audio settings

In this window you can define method of audio signaling an incoming message.

Warning! In left, lower corner of all windows there is a button Set default. This button restores default settings for specified window.

Phone book

Below figure presents phone book window, this window appear on computer screen after selecting option Book from menu Contacts.

On the left side of above window you can see panel Groups, in this panel there is a list of groups which include numbers located in phone book as well as structure of these groups. PhoneCTI application user can add, edit and remove groups, however if he/she has no defined in PBX privileges to edit public phone book, all his/her actions concern only private phone book. To create new group, you should select group of higher level, where new created group should be located and click button Add. Following window will be visible on computer screen:

As a result of entering group number and its confirmation, new group will be added in appropriate place of left panel. After marking group and its selecting to edit, following window appears on screen:

In this window you can change name of created earlier group. Symilarly, after marking group and its selecting to remove following window appears on screen:

After confirmation, marked group will be removed. In the right panel, named Book, all contacts are visible. Contacts visible in this panel depend on marking in left panel. Among contacts are PBX extension numbers, numbers from public phone book and numbers entered by subscriber to private phone book. All contacts or only contact belonging to specified group are visible. Clicking button Add causes presenting following window on computer screen:

In this window, you can enter contact name, additionally for every contact it is possible to define many phone numbers (every phone number with appropriate comment). Wrong entered numbers can be removed. Additionally it is possible to contact to group - adding contact to group marked with icon , this icon means affiliation specified group to public phone book. Such situation take place, when PhoneCTI user has no privileges to edit public phone book.

Call history

After selecting tap History - history of calls with extension number assigned to PhoneCTI application is visible in the application main window. After selecting tap History, application main window presents as follows:

Every position of call history means one call incoming to or outgoing from number assigned to PhoneCTI application. Visible are all calls concerning this number and stored in PBX. For every position you can see the caller number, his/her comment (for outgoing calls it is dialed number and comment for this number if it exists in PBX), date and time of call. Beside text information, in every position there are some icons, which describe this call. There are:

This arrow means incoming call, which was answered.

This arrow means outgoing call, never mind if call was established or not.

This arrow means unanswered incoming call.

This icon means several unanswered incoming callsfrom the same caller, before review the call history. Number visible in this icon means quantity of such calls.

This icon means incoming call, answered by other subscriber. This icon can be used in two situations:

• call was routed to group including specified extension number and was answered by another group agent
• call was routed to specified subscriber but was picked up by another subscriber.

This icon means, that to specified numbe a SMS was sent, text of this SMS will be visible in window, which appears on screen after double clicking this position.

This icon means, that a chat was established with computer assigned to extension number visible in specified position. Text of this chat will be visible in window, which appears on screen after double clicking this position.

This icon means, that call was resorded.

Dialing

Dialing number from contact list

Dialing number from call history

Dialing number from application window

Call window

An example call window is presented in chapter 4.2.4 Settings - Calls. Appeariance of this window changes depending on context of window presentation. First of all - title of this window changes. Following situations are possible:

1		This title is visible when you lift the hanset to dial the number.
2		This title is visible when dialed number is ringing.
3		Title visible after establishing call.
4		This title is visible when incoming call is ringing.
	After answering such call, title changes to visible in point 3.
5		Title visible after pressing Hold during call.
6		Title visible after answering forwarded call - it is possible to announcing call.

Three types of information is presented in central part of window:

• Comment assigned to caller or dialed phone number, as well as comment of number with established call
  

Warning! If caller or established call number is a PBX extension number, it is commenmt stored in PBX configuration, however if it is number stored in private or public phone book, presented is name stored in this book, when it ix external number and PBX of second part of call sends the comment - it is text of this comment.

• Number of this phone
• Call duration time, before establishing call it is ringing time

At the bottom of this window you can see the buttons, which enable to perform action changing the current behaviour of phone with extension number assigned to PhoneCTI application.

Button which appears in the upper right corner of window depends on call type. For outgoing call it is button with red handset.
After pressing this button, established call is disconnected (if it was established) and singnal of inaccssibility is send to phone. After pressing this key it becomes gray. Additionally in central part of call window, instead mentioned above information following inscription appears:
After hanging up the handset, call window disappear from computer screen.
For incoming call, button which appears in upper right corner presents green handset.
After establishing call, call window changes and on the left side, in the second row of buttons - there is button, which enables to hold this call. Call widow looks as follows:
Then you should doubleclick on number to forwarding (in application main window or in phone book window). After it following button will be visible:
After answering call you should announce the forwarded call and hang off the handset. To inform about it call window title changes to view presented in point 6 obove.
On the extreme left side of window there is green button with handset and text Answer. This button can changes depending on situation. By default this button can be seen for incoming call and enables to answer such call.
After establishing call, answering button changes in one visible beside. It enables to hold current call and establishing call with another number.
After holding current call, mentioned above button is disabled and above it button Transfer is enabled. You can unhold suspended call by pressing green handset icon - presented beside - visible in call window near suspended call.

Sending messages

PhoneCTI application enables to send messages between subscribers (symilarly as common chat applications - ex. Skype), it is also possible to send messages in form of SMS, to persons who use mobile phone. Sending message initialization takes place after right clicking over the any contact from list. Following context menu appears:

From above menu you should select option Send Message or Send SMS, depend on type of message to send. After selecting one of these option, on screen appears window, which is described in next chapter. This text tells about sending massage to another PhoneCTI application user. It is also possible to answer on received messages. It is also described in next chapter. Let's assume, tht another PhoneCTI user sent message to you.

Message window

Receiving message is signal by following window appears in the bottom right corner of computer screen:

This window appears only if appropriate option in settings is set (4.2.5 Settings - Messages) and disappears after time set also in this settings, however application icon will be visible in tray alternatively with following icon:

After clicking this window, window with message will appear on computer screen:

In this window, besides message text there is also information about person who sent this message (together with individual comment of this person - if such comment exists) as well as time of sending message. In bottom part of this window it is possible to enter answer text, if we want to send any. In upper part of this window there is a button, which enables call to number of subscriber, from whom you received message. After clicking left part of this button you can establish call with number from which message was sent, while after clicking right part of button, on screen appears list of all numbers assigned to specified contact. From this list you can select number to establish call. Call establishing is performeed according rules described in chapter 4.2.2 Settings - General.

Chat

Due to PhoneCTI application you can lead the conversation with another application user, by answering his/her questions. Example of such conversation is visible on following figure:

Messages in presented above form are stored tom the end of day. Next are stored in archive and they can be displayed on screen after selection of appropriate tap in Message window and defining date.

SMS

Sending message in SMS form is possible to persons, who don't have PBX extension number. Sending SMS is provided using GSM gateway installed in PBX. Subscriber who want to send SMSes must have privileges to using TelefonCTI.plus. SMS message is send automaticaly by PBX and report about sending SMS is visible in Message window:

Sended SMS can be maximally 160 characters long. However if we use local characters (with ASCII codes above 127) this number decrease to 70. Number of characters, which remain is displayed on the right side of window. PhoneCTI application prevents entering more characters, than available. In Message window there is field, which should be checked for sending message as Flash SMS.

Finding data

In PhoneCTI application, a sophisticated text searching method is implemented. Searching can be done in every application window, if following field is visible:

During entering characters PhoneCTI application executes automatic searching. It goes ahead according following rules:

• if number of entered characters is equal to 1 or 2, application searches all strings, for which any word begins with entered text,
• if number of entered characters is equal to 3 or more, application searches all strings, where all words contain entered text.

If search concerns contacts and takes place on contact list, and entered text cannot be found, application informs about it, offers adding new contact and shows other contacts, which contains entered text and there are outside current search area. Described situation is shown on following window:

References