Revision as of 13:04, 22 October 2010

Introduction

Slican CTS-202.CL, CTS-202.BT and CTS-202.IP system phones that enable work with CTS-232 consoles have been designed for integration with the new family of Slican CCT-1668, MAC-6400 and CXS-0424 PABX-type units. CTS-202.CL and CTS-202.BT are digital system phones that comply with the U_p0 terminal, and CTS-202.IP is a VoIP system phone.

The most important functional features of these products are shown in the table below:

CTS-202.CL telephones are available in two colours. The CTS-202.CL-GR model is available in grey and CTS-202.CL-BK in black. These telephones work with the following consoles: grey CTS-232-GR and black CTS-232-BK.

The products ensure trouble-free work on any assistant or manager’s work stand. With no doubt, they will comply with the requirements applicable to any lobby terminals. An intelligible menu ensures intuitive setup of phone parameters and adaptation to the user's preferred features. Due to the entire integration of the product and telephone exchange applications the user will be able to promptly change the settings of individual phone sets on the PABX configuration platform.

Programmable multiple-function keys ensure easy access to the PABX features, extension numbers and phone book entries. The user can check with three phone number registers:

• Public phone book: managed on a global basis, available to all PABX subscribers,
• Personal phone book: property of a specific phone user,
• List of subscribers: list of PABX extension numbers.

The number of system telephones to be integrated with the PABX depends on the type of PABX. The MAC-6400 PABX will accept a maximum number of 128 Slican CTS-202.CL or CTS-202.HT system telephones and 18 system telephones CTS-202.IP. The CCT-1668 PABX will accept a maximum number of 18 Slican CTS-202.CL or CTS-202.BT system telephones. The CXS-0424 PABX will accept a maximum number of 8 Slican CTS-202.CL or CTS-202.BT system telephones and 18 CTS-202.IP system telephones. A maximum of five CTS-232 consoles can be connected to up to four system phones connected to the PABX, and the other system phones enable connecting up to two CTS-232 consoles. This enables expanding the number of speed access keys. This also enhances the capabilities for the management of calls with the preview showing if individual subscribers are busy.

Functionalities

• 12 general purpose programmable keys, such as: subscriber status signal; speed access; PABX services; shortcuts for entries into phone books.

• Each speed access key may be dedicated to any PABX function;

• Menu navigation keys: up/down arrow keys; two context keys;

• +/- volume keys;

• Keys: Flash, SPK ON, SPK OFF, Mute, Redial;

• Two phone books: public and personal, plus the list of extension numbers;

• Cache call register of the last ten numbers: dialled, received, and missed numbers;

• Presentation of incoming subscribers, inclusive of the names, consistent with the entries in the phone book or PABX database;

• Presentation of waiting calls;

• Presentation of outgoing call numbers dialled by the caller;

• Presentation of call time during the calls;

• Programmable settings: menu language; ringing volume; speakerphone and handset, as well as the LCD display contrast;

• Five types of ringing tones;

• Option to program telephone settings via the PABX configuration program;

• AUTO-Redial function: automatic redialling of busy or unavailable numbers;

• Digital transmission via one pair of wires using the U terminal, up to 1 km, compatible with the PABX;

• The phone can be enhances by additional CTS-232 consoles (increasing the number of programmable keys from 42 to 162 – see section 1).

• Multiple-line LCD screen supporting two font types.

• Phone replacement will not delete the entries

• Support for headphones.

IMPORTANT!

The phone functionality strictly depends on the PABX software release. This manual describes telecom operations and functions that are accessible only with the present software version. Some of them may be unavailable. In such a case, please contact our customer service department.

Equipment

Accessories	CTS-202.CL phone (Pcs. included)	Slican CTS-202.BT phone (Pcs. included)	CTS-202.IP phone (Pcs. included)	CTS-232 console (Pcs. included)
Phone set	1 pc.	1 pc.	1 pc.	-
Handset	1 pc.	1 pc.	1 pc.	-
Handset cord	1 pc.	1 pc.	1 pc.	-
Phone line cable	1 pc.	1 pc.	-	-
Phone's power pack	Optional feature	Optional feature	1 pc.	-
Console	-	-	-	1 pc.
Console – phone or console - console connecting cable	-	-	-	1 pc.
Connecting element console – phone or console - console	-	-	-	1 pc.
Mounting screws	-	-	-	4 pcs.

Design

Phone

Display

SYSTEM TELEPHONE
CTS-202
SLICAN 2010
Terminal: 1.29

Digital Phone 
CTS-202.IP
SLICAN 2007
Terminal 0.81

 No connection  
with PABX

Service is
temporaily
  unavailable   
Please wait

Slican VoIP
No PBX
connection
Check LAN
cable
Menu      Connect

Slican VoIP 
No PBX
connection
No VoIP
answer
Menu      Connect

Wednesday      
27.07.2010 13:30

Subscriber name

Menu      Connect

Name
            1044
1:22

Options       Hold

Trade ACD 13:24 
Connections  2/10
Wait time       1
Exp. time     0/4
Lost %        0/0
Agents       1/17
Menu         Book

Console

1. Programmable keys

2. Output socket to second console

3. Input socket to phone

Connecting CTS-202 phones up to the PABX

Physical connection of CTS-202 phones with the PABX

The regularity of CTS-202.CL and CTS-202.BT phone operations depends on the distance between the PABX and the phone, the number of connected consoles as well as on the quality of the wiring system inside the building.

1		Plug the handset cord into the handset socket.
2		Connect the handset free plug with the socket marked with the following symbol on the telephone body: . Then connect: phone cable (for CTS-202.CL or CTS-202.BT) Ethernet cable (for CTS-202.IP) the socket marked LINE in the telephone In the case of CTS-202.IP system phones, connect the power pack to the socket marked as 36V/0,1A. In the case of CTS-202.BT phones connect to the socket marked as POWER. In both cases connect the end of the cable with the power pack housing to 230V power socket. IMPORTANT! CTS-202.IP system phones can be also powered by network devices with the Power over Ethernet function. There is no need to use a power pack in such a case.
4		In the case of CTS-202.CL and CTS-202.BT telephones, connect the other end of the phone line cord with the socket of the telecom service provider. In the case of CTS-202.IP telephones, connect the other end of the Ethernet cable to the computer network socket. Important! Before you plug in the phone contact your network administrator to make sure whether or not the socket complies with your system telephone model. The products must be connected with dedicated sockets only.
6		Regular phone operations: PABX icon on the display and acoustic signal in the user's handset.

See below several useful hints about the proper installation of CTS-202.CL and CTS-202.BT telephones:

• Always connect the phone up by the phone cord or computer cable whose cross section must not be smaller than 0.5 mm²..

• Observe the pair compatibility condition (cord/cable).

• Do not connect the phone and other facilities (such as e.g. ISDN lines, other analogue phones) by means of a single shared phone cord.

• We suggest maintaining the phone-to-PABX distances specified below:
  • Up to 200 m: in the case of phones that need no power supply; this distance ensures regular phone operations;
  • More than 200 m: the phone will demonstrate some irregularities if you fail to use additional power supply unit, and
  • More than 400 m: a power supply unit will be required to ensure regular phone operation.

REMEMBER!

For the CTS-202.CL and CTS-202.BT the power pack is not included as standard but is available as an option. In the case of an extended PABX-to-phone distance and the poor quality of cables you may have trouble with regular operation of CTS-202.CL and CTS-202.BT telephones. A solution to this problem is a power pack.

CTS-202.IP phone configuration for integration with a PABX

Configuration of phones for work in the company LAN

IMPORTANT! CTS-202.IP telephones will work only with pre-programmed PABXs. The admin must set the PABX parameters and program the keys, subject to the individual requirements of the customer. A phone is authorized in the PABX by entering its MAC address. This number is assigned individually to each phone and can be found on the label placed on the bottom of phone cover. It can also be viewed in the phone menu (VoIP - status).

Example 1 – a DHCP server operates in the local area network; network settings are defined automatically in the device.

CTS-202.IP phone is by default configured for operation in local area network and for integration with a DHCP server. The phone will automatically search for the PABX and connect with it after connecting to the network and power. The phone is ready to make calls after the connection is made.

Example 2 – a DHCP server is not used in the local area network, network settings are defined manually in the device.

You must perform the initial configuration before connecting the CTS-202.IP phone to a LAN. To do that, connect the phone to the 230V mains using the power pack. After initializing a phone connected only to the mains, only one menu is available – VoIP.

Using the context keys and , select Network settings from the menu VoIP.

Network settings – this menu enables entering phone settings for the network it will be used in. The procedure is:

• cancel downloading settings from a DHCP server,
• enter the phone's IP address,
• enter the subnet mask,
• enter the default gateway address,
• enter the DNS server address.

The phone will display the final question Set? Answer Yes. The phone will restart and perform initialisation. If no VoIP server address has been entered before, you will be informed that there is no connection with the PABX.

To set the IP address of a VoIP server, use the left context key to select VoIP Menu. Press to scroll the menu list for the VoIP Server option and click Select to go to a submenu and enter the address.

If the CTS-202.IP phone is connected to the same local area network with the PABX, then the VoIP (PABX) server address can be acquired automatically and it is not required to enter it manually. Open the VoIPmenu and then VoIP server menu and use the left context key to select the option Auto.

The IP Address and the name of VoIP server are supplied by the local area network administrator or PABX admin.

Status:
DHCP On
IP Number:
192.168.0.100
Subnet Mask:
255.255.255.0
Next           OK

Status – enables viewing the current VoIP settings of the phone

After connecting the phone to the local network and establishing a PABX connection, the VoIP menu is available as item 6 and has the following structure. Additional submenu appears – Codec.

Codec – this menu enables selecting the audio codec to be used by the phone for establishing calls. The selection of an audio codec affects the size of band that will be required for establishing the call. The available options:

• G.711 – broader band,
• GSM – smaller band,
• Auto – a codec will be selected automatically depending on whether the phone is used in the same local area network with the CCT-1668, MAC-6400 or CXS-0424 PABX that the phone works with. If the network is the same – G.711 codec will be used and GSM codec will be used outside the network.

Configuration of phones for work in a WAN (Internet)

NOTE1! CTS-202.IP telephones will work only with pre-programmed PABXs. The administrator must set the PABX parameters and program the keys, subject to the individual requirements of the customer. A phone is authorized in the PABX by entering its MAC address. This number is assigned individually to each phone and can be found on the label placed at the bottom of the phone's cover. It can also be viewed in the phone menu (VoIP - status).

NOTE2! The phone uses port 5522 for operation.

You must perform initial configuration before connecting the CTS-202.IP phone to WAN (Internet). To do that, connect the phone to 230V mains using the power pack. Only one menu is available in the phone connected only to the mains – VoIP.

To enter the settings, use the left context key Menu to select VoIP menu. Press Select , to enter Network settings. You can scroll the menu using the key.

Network settings – this menu enables entering phone settings for the network it will be used in. First decide if the settings will be downloaded from a DHCP server. If not, enter the following items in sequence:

• phone's IP address,
• Subnet mask,
• default gateway address,
• DNS server address.

VoIP server – enter the IP address of the VoIP server (or name) in this menu, i.e. the address of CCT-1668, MAC-6400 or CXS-0424-type PABX.

Status – enables viewing the current VoIP settings of the phone. Also shows the phone's MAC address.

After connecting the phone to the WAN (the Internet) and establishing a PABX connection, the VoIP menu is available as item 6 and has the following structure. Additional submenu appears – Codec.

Codec – this menu enables selecting the audio codec to be used by the phone for making calls. The selection of an audio codec affects the size of band that will be required for making the call. The available options:

• G.711 – broader band,
• GSM – smaller band,
• Auto – a codec will be selected automatically depending on whether the phone is used in the same local area network with the CCT-1668, MAC-6400 or CXS-0424 PABX that the phone cooperates with. If the network is the same – the G.711 codec will be used and GSM codec will be used outside the network.

Error messages and troubleshooting when connecting the CTS-202.IP phone to a PABX

Connecting the CTS-232 console

	Screw the connecting element to the console and the telephone using the attached fixing screws.
	Connect the plug of the connecting cable to the console's IN socket and to the phone's CONSOLE socket
Key (F16) Free Change Back	Press any key to check the console's operation. The number assigned to the key should be shown on the display.

Hooking up headphones and an external microphone

The phone enables connecting headphones or standard headphones with a microphone used with computers.

• Connect the headset plug to the socket marked with the following symbol on the telephone: .
• Connect the external microphone cord plug to the socket marked with the following symbol on the phone: .

Important! Microphone and headphone earthing points must be separated.

Remember! When headphones are connected to the CTS-202.CL and CTS-202.BT phones, the system automatically switches to the headphones support mode which is signalled by the letter H shown on the display. In CTS-202.IP phones the headphones must be enabled in the phone menu. The Switching the headphones on/off function can be assigned to a programmable key.

Connecting the CTS-202.IP phone to the external call recording system

The CTS-202. phones are designed to support an external call recording system. Use the AUDIO OUT (RJ-11) to connect the phone with a recording device:

No. of terminal	Meaning
1	not connected
2	STERa controlling the recorder
3	VOICEa analogue signal from the phone
4	VOICEb analogue signal from the phone
5	STERb controlling the recorder
6	not connected

The analogue signal from the telephone is supplied continuously on the central part of the AUDIO OUT – VOICEa, VOICEb socket.

The STERa, STERb pair is used for starting the recording. The “connection” status (resistance approx. 35Ω) is present from the moment of picking up the handset (switching on the 'Hands Free' system) to hanging up the handset (switching off the 'Hands Free' mode).

The polarization of the sound signal and control signal does not matter.

The parameters of the control output (AUDIO OUT):

WARNING: If you are using TelefonCTI the AUDIO OUT socket in the CTS-202.IP system phone is used for connecting the phone directly with line or microphone input on the computer's sound card.

Phone Settings

Phone Operations

Phone Menu (navigation through the phone menu)

To navigate via the phone menu, use the keys located in the top part of the keypad under the display. The functions are saved to every key.

The system will present them on the display and change descriptions in real time, depending on the menu item.

Quick Return to the Main Screen

You may leave any menu item at once and immediately return to the main screen (for instance, if you want to view the presentation of an incoming call number). To do so, press SPK OFF.

Function Buttons

The phone is equipped with function buttons designed for support manufacturer-defined programmable features.

Menu Structure

* - this menu is available only in CTS-202.BT phones

** - this menu is available only in CTS-202.IP phones

Quick Navigation through the Menu

You can quickly go to a selected menu item using a special shortcut.

Receiving and finishing a call

Dialling Numbers on the Phone Keypad

Hot Dialling

1	Pick up the handset or press the SPK ONFile:Io cts-202 klawisz SPK ON.png button.
2	Dial the number you wish to call.
3	Having set the call, start talking.
4	If you wish to terminate the call, hang up the handset or press the SPK OFF button.File:Io cts-202 klawisz SPK OFF.png

Once you pick up the handset, the phone leaves you 15 seconds for dialling the number (from the directory or keypad). After 15 seconds the PABX will play the unavailable signal.

“Cold” Dialling

1	Dial the number you wish to call.
2	Pick up the handset or press the SPK ONFile:Io cts-202 klawisz SPK ON.png button.
3	Having set the call, start talking.
4	If you wish to terminate the call, hang up the handset or press the SPK OFFFile:Io cts-202 klawisz SPK OFF.png button.

Dialling from the Lists

Quick Dialling of the Last Dialled Number

1	Press the REDIAL button. The phone will display the last dialled number which will be the first item on the last-dialled numbers list; you can browse the list using the File:Io cts-202 klawisz góra.png / File:Io cts-202 klawisz dół.png) keys.
2	Pick up the handset or press the SPK ONFile:Io cts-202 klawisz SPK ON.png button.
3	Having set the call, start talking.
4	If you wish to terminate the call, hang up the handset or press the SPK OFFFile:Io cts-202 klawisz SPK OFF.png button.

Dialling Extension Numbers from the Subscriber List

Presentation of the Extension Number Status

If you select a single subscriber or subscriber group from the list of PABX extension numbers, the system will display the busy status on the screen. In the case of a group, the 'busy' status will be displayed if all the phones in this group are busy and the waiting queue is full.

The subscriber list will contain no subscribers without any comments. Select the left context key Pr. key (Program key) when browsing the list of subscribers and the system will go to the option of assignment of a specific subscriber to the quick dial key.

---Numery wewnętrzne---
Nazwa Abonenta
                  1044
Abonent         (Wolny)

Zapr.Kl            Wróć

Call History (Call Register)

The call register is a cache record of the last calls initiated from a specific phone.

Such calls are saved to the categories specified below:

• Missed calls;
• Received calls, and
• Dialled numbers.

If you want to call a number that has been saved to the call history:

Similar functionality is available by pressing the redial key File:Io cts-202 klawisz redial.png and then up/down key File:Io cts-202 klawisz góra.png File:Io cts-202 klawisz dół.png Pressing "Redial" several times toggles specific call lists, i.e.:

• First press displays the last-dialled numbers list.
• Second press displays the list of received calls.
• Third press displays the list of missed calls.

Use of Quick Dial Keys

The quick dial keys are programmable backlit keys grouped in a column on the right of the CTS-202.CL, CTS-202., CTS-202.IP system phones and on the additional consoles dedicated for these phones.

The term 'programmable' means you can dedicate each of these keys to the parameters specified below:

• Extension number (subscriber, account, or group),
• Entry shortcut (personal or public directory),
• Service,
• Function, and
• Line (trunk status signal or trunk group status signalling): this parameter may be programmed by the PABX administrator only.
  

If the key is not programmed, its LED will remain OFF. If you press this key for a short period of time, the system will display a message reading that no feature has been assigned to this key.

Klawisz  (F8)
   wolny
 
Zmień     Wróć

The following sections will show you how to program and use the quick dial keys as well as how to interpret their LED signalling code. We will use either the terms 'key' or 'button'. Where you find a command "press and hold a key/button”, it will mean you have to press a key and hold it for about three seconds until a specific feature becomes active.

Quick Dial Key Programming

1		Select and press the quick dial key on the phone or console.
2	Change File:Io cts-202 klawisz lewy.png	Press the Change key.
3	File:Io cts-202 klawisz góra.png or File:Io cts-202 klawisz dół.png	Select the type of function to be programmed for the key: Extension number (subscriber, account, or groups), Entry shortcut (personal or public directory), Service, Function and press the Select context key. After selecting the type specify the extension number, shortcut, service or function you want to assign to the key.
4	Save File:Io cts-202 klawisz lewy.png	Confirm the selected entry.

You can do the same from the phone menu: select Menu / Keys / Select Key.

Assignment of translation or the trunk quick selection function to a quick dial key is allowed to the PABX administrator only.

Quick Dial Keys: Groups and accounts

Interpretation of the LED Colour Code.

Quick dial keys may be dedicated to specific extension numbers or subscriber accounts. Their LEDs will let you know the status of particular subscribers or accounts by means of a special colour code as follows:

• OFF: the subscriber/account is available,
• Continuous light: the subscriber/account is busy at this time,
• Even flashing: the subscriber/account is being called, and
• Odd flashing at irregular intervals: nobody calls this account or the subscriber has activated the DND service.

IMPORTANT! In the case of subscriber accounts, the LED signalling code will apply to the key dedicated to the account and to the subscriber whose phone is used for calling the account.

Using the Keys.

• Press and release the preset subscriber/account key. The system will display information on this subscriber/account ^[3].
• Press and hold the preset subscriber/account key. The system will call up this subscriber/account provided it is free. If the call originator activates the function Urgent Ringing, the target phone will answer by means of a special ringing (analogue telephones) or the call will be immediately forwarded to the loudspeaker (if the subscriber has a CTS system phone).
• Press and hold the preset subscriber/account key. If this subscriber/account is being called, your phone will intercept the call ^[4].

Quick Dial Keys: Groups

Interpretation of the LED Colour Code.

Quick dial keys may also be dedicated to specific groups. Their LEDs will let you know the status of particular groups:

• OFF: nobody calls this group and the system has not achieved the maximum capacity of this group;
• Continuous light: the system has achieved the maximum capacity of this group,
• Even flashing: someone is queuing and waiting for the call.

Using the Keys.

• Press and release the preset group key. The system will display information on this group, especially data such as: the number of queuing group agents/number of busy group agents / total capacity of the group. Press and release again the same key. The system will present the next persons from the group who are waiting for setting up a call to this group, if any. If the queue is empty, you will be able to call the group: press and release the key and pick up the handset. If the queue is not empty, you will be able to intercept the call of anyone from the waiting list: pick up the handset once you see the presentation of that agent on the display.
• Press and hold the key. The system will call it up if the queue is empty. If the queue is not empty, you will not be able to call the group even if you press and hold the key. Instead, pick up the handset and dial the number or press the group key.

IMPORTANT! In the case of a conference group in the standby mode or in the call setup mode, the system will not present information on the group even if you press the key dedicated to this conference group; neither will it view or intercept the calls from this conference group.

Quick Dial Keys: Directory Entries and Services

Interpretation of the LED Colour Code.

Quick dial keys may be dedicated to directory entries or services (such as e.g. DND, re-routing, etc.). If you dedicate a quick dial key to a directory entry, the LED will be always OFF. If you dedicate a quick dial key to a service (except "Voice Mail"), its LED will let you know the status of this service:

• OFF: the service is not available, and
• Continuous light: the service is available.

Using the Keys.

• Press and release the preset service key. The system will activate the service and display a confirmation message. Press and release this key again. The system will switch off the service.
• Press and release the preset directory entry key. The system will display the preset directory entry.
• Press and hold the preset directory entry key. The system will start setting up the call.

Interpretation of the LED Colour Code for Individual / Collective Voice Mail.

If you dedicate a key to a preset the "Voice Mail" service or to an extension number of a public voice mailbox, its LED will let you know the status of this service:

• OFF: no messages (subscriber / public mailbox is empty);
• Slow flashing (1 sec. light/1 sec. break): new messages (the records have not been played);
• Continuous light: the records have been played, and
• Quick flashing (0.5 sec. light/0.5 sec. break): subscriber/public mailbox is full.

Using the Preset Individual / Collective Voice Mail Key. Press down and release the preset key.

• Short press of the key will display the mail directory number (similar to the preset subscriber key) and information on the number of messages [number of new (not played) messages/number of all messages]^[5].
• Press and hold the "Voice Mail" service preset key. The system will activate this service and display the confirmation message. Press and hold this key again. The system will switch off this service.
• Press and hold the mailbox extension number preset key. The system will set up the call to the collective voice mail.

Quick Dial Keys: Functions

You may dedicate quick dial keys to the features specified below:

1. Personal directory: access to the entries saved to the personal directory (shortcut to the first option of the Directory menu);
2. Public directory: access to the entries saved to the public directory (shortcut to the second option of the Directory menu);
3. Search - search for names in the personal and public directories (shortcut to the third option of the Directory) menu);
4. Headphone: headphone ON/OFF (or else, select Menu >> Settings >> Headphone >> ON/OFF),
5. Auto answer - switching on/off the [#Auto answer Auto answer] function (or else select Menu >> Settings>> Auto answer >> Yes/No).

Interpretation of the LED Colour Code.

If you dedicate the key to Functions No. 1÷3, the LED will be always OFF.

If you dedicate the key to Function No. 4, the LED will let you know the status:

• OFF: the headphone is OFF, and
• Continuous light: the headphones are ON (and additionally, letter H is shown on the display).

If you dedicate the key to Function No. 5, the LED will let you know the status:

• OFF: the automatic call receipt is OFF, and
• Continuous light – the automatic call receipt is ON (and additionally, letter A is shown on the display).

Using the Keys.

• Press and release the preset Function 1÷3 key. The system will display a corresponding Directory menu option.
  

Using the keys Up or Down search the required item in the directory. The record can also be searched by entering the name using the numerical keyboard. Pick up the handset or press the SPK ON button to dial the currently selected number from the directory.

• Press and release the preset Function 4 or 5. The system will switch on this function and show the corresponding confirmation letter on the phone display. Press and release this key again. The system will switch off this function.

Quick Dial Keys: Lines

The quick dial keys may be dedicated to individual external lines that are connected with the PABX. The term "lines" means either individual trunks or trunk groups.

IMPORTANT! Quick dial keys may be dedicated to the lines only by the administrator at the PABX level. This procedure is not feasible at the phone level.

Interpretation of the LED Colour Code.

The preset line key LEDs will let you know the status of individual lines:

• OFF: the line is free;
• Continuous light: the line is busy;
• even flashing quick (0.5 sec /0.5 sec) – the line is damaged, and
• even flashing slow (1 sec /1 sec) – the line is being called.

Using the Keys.

• Press and release the preset line key. The system will display information on this line, especially data on the line name and busy status.
• Press and hold the preset line key. The system will book the line in order to set up the call by means of this line. To make this call, pick up the handset or press down the SPK ON button and dial the number you want to contact.
• If you pick up the handset when you view the status of the line you are calling, the system will intercept the call.

Quick Dial Keys: Benefits

Viewing and changing the Dedicated Keys

If you wish to view the assignment of a programmable key, set up the standby mode, press down the Menu, and then, press your programmable key. The system will display information on this key. Now you can change the assignment: press the left Change context key.

Call Interception

If the key is dedicated to a subscriber number, you will be able to intercept his or her calls subject to relevant authorisation. If this subscriber is being called, just press and hold the key for about 3 seconds; the system will intercept the call and forward it to your phone.

If the key is dedicated to the "Intercept ringing" service, the system will intercept the call from any phone belonging to the same PickUP once you press and release this key.

Call Transfer without Call Answering

You need not answer the call. Instead, you may forward it to another subscriber or to an individual/collective voice mail. Just press and hold the key dedicated to a subscriber or voice mail service/collective voice mailbox directory number during an incoming call.

IMPORTANT!

This option will not be available if the administrator sets limits on a subscriber at the PABX level.

A connection can also be transferred to the selected phone or to a group from the subscriber directory. You can do this in two ways:

First method:

Second method:

Urgent Call

If a key is dedicated to an extension number, press and hold this key for 3 seconds in order to call this number using the Urgent Call service.

IMPORTANT!

The 'Urgent Call' service is available subject to specific rights of the subscriber. In the absence of such rights, the subscriber who wants to use this service makes the call while the recipient hears a standard tone.

See section 14.6 for another method of calling the 'Urgent Call' service.

List of Programmable Keys

The Keys menu allows viewing the status of the phone’s programmable keys.

Directories

The CTS telephones support three kinds of directories:

• Personal directory: the entries to this directory are available with this phone only;
• Public directory: the entries to this directory are available to all the PABX users, and
• Subscriber list: list of all the PABX extension numbers.

Only the PABX administrator is allowed to update the subscriber list. Directories are saved to the PABX and will not be lost in the case of phone replacement or failure.

Search for Entries to Directories (Personal and Public)

Entry to the directory

Adding a New Entry to the Directory

Saving Numbers to the Directory during the Call

You can add the incoming call number to the directory during the call provided the originator has presented this number.

Entry from Call History

Entry Processing

How to Edit Entries

You will be able to edit entries in the public directory if you have the applicable rights. You need no specific rights to edit your own entries in the personal directory.

How to Copy Entries (from and to Directories)

You will be able to copy entries from and to the personal and public directories provided you have acquired the applicable rights to copy and save entries to the public directory.

How to Move Entries (from and to Directories)

You will be able to transfer the entries from and to personal and public directories provided you have acquired the applicable rights to save entries to the public directory.

How to Delete Entries from Directories

Only a subscriber who has acquired the applicable rights will be able to delete entries from the public directory.

How to Dedicate Quick Dial Keys

If you use an entry repeatedly (you often dial an outgoing number that is saved to one of the directories), you will find it useful to save this number to one of the quick dial keys. Using a key programmed with this method is described in section ###Błąd: Nie znaleziono źródła odwołaniaBłąd: Nie znaleziono źródła odwołania.

Services

Each of the services that are available from the PABX may be directly selected on your phone. Just pick up the handset and use the keypad.

See the Slican CCT-1668.S, L, EU, or MAC-6400 and CXS-0424 PABX Operations and Maintenance Manuals for a description of all the services and methods of selection. From this manual, you will learn how to select the services directly from your phone menu.

You can smooth this process by dedicating specific services to the programmable keys of your phone.

Call Transfer (Forwarding)

DND Service (Do Not Disturb)

The "Do Not Disturb" service locks the incoming calls on your phone. The caller will receive the message: "Subscriber unavailable now; please call again later" or your own message. The system telephone will display the following message: "Do Not Disturb".

The "Do Not Disturb" function has different effects depending on the selected number type:

• If the call originator selects a group number, the subscriber who has activated the DND service and who belongs to this group will be treated as a busy subscriber.
• If the call originator selects a direct number with active DND service, the originator will receive the message: "Subscriber unavailable now; please call again later."

IMPORTANT! If you dial a number with an active DND service, your system telephone will display the "Do Not Disturb" message.

Park

First method:

Second method:

Phone Locking

The "Phone Locking" function means that your phone has got the lowest level rights. You will be allowed to call extension or emergency numbers only (subject to the PABX-defined 'A' category). Using a locked phone you can call temporary or fixed accounts. If this function is active, you will not be able to access the phone menu, system keys, directories, or subscriber lists. The "Phone Locking" service will be valid until cancellation.

The phone may also be locked at the PABX administrator level. You cannot cancel this lock.

Fixed Account

The "Fixed Account" feature calls up the rights of another phone or virtual subscriber to your phone. If the account is called on a defined phone, the system will cancel it on other phones, if applicable. A fixed account may also be called up on a locked phone.

Urgent Call

If you call a subscriber using this service, the system will automatically open the interphone mode on the target CTS phone or generate a specific signal on the target analogue phone.

IMPORTANT! For another method of calling the 'Urgent Call' service see section ###Błąd: Nie znaleziono źródła odwołania.

Call forwarding

The Call Forwarding function is a PABX service that consists in re-routing of the incoming calls to another phone or account. The service is active until cancellation.

IMPORTANT! In addition, if the phone rings in connection with group calling instead of individual subscriber calling, only "Calls from group" and "Unconditional" forwarding options will be available.

Malicious Calls (MCID)

This service allows recording a call as a malicious call on the master PABX and marking it as a malicious incident in the PABX event buffer.

1 How to select this service during the call:

Press the Options key and select Menu >> Services >> MCIDCite error: Closing </ref> missing for <ref> tag at the top right-hand corner of the screen to confirm that the service has been switched on. |- |}

To switch on/off the active service (switch on/off the call transfer to voice mailbox):

See the Operations and Maintenance Manuals of the Slican PABX for more information on this service (how to record your own welcoming message - service #79; notification and play new messages).

Conference Call

Important: The CTS-102.HT system telephone does not support conference calls.

This service ensures simultaneous calling many persons and setting up conference calls. The participants may use any type of phone; they may be either PABX subscribers or external participants. The maximum number of participants is:

• 8 in the case of CCT-1668,
• 31 in the case of CXS-0424,
• 30 in the case of MAC-6400.

The originator of a conference call can manage the session (to act as a coach).

1. Select Menu >> Services >> Conference. The system will display information (see the figure). From now on, your phone is deemed busy and nobody can contact you.
2. To add a new participant to the conference, press the Options key and select Add participant. Once you do this, select another participant as follows:

• Enter the applicable directory or external number;
• press the Directory key and select a number from any of the directories or extension number list^[7],
• Press a quick dial key dedicated to a specific subscriber/number.

Once you add a participant using the Next key or automatically (by pressing the key dedicated to the subscriber/number), the system will come back to the screen in order to add more participants to the list.
3. Press Back once you have added all the persons with whom you wish to have a conference call. To view the list of participants, press Participants and scroll the list using the Up/Down arrow keys. You can delete a participant: select the Delete option from the Options context menu.
4. How to set up a conference call:

First method:

When viewing the list of participants or in the conditions described in [#Ekran Tworzenie...|ole pkt 3 tej tabeli] pick up the handset and press SPK ON. The system will activate the ringers on the telephones of the persons eligible for the conference. Once a participant receives the call, he or she will hear the message "Teleconference".

Second method:

In the conditions described in section 3 of this table and press the Options key and select Ring.
The system will activate the ringers on the telephones of the persons eligible for the conference. Once a participant receives the call, he or she will hear the music until the originator joins the conference, by e.g. picking up the handset or pressing SPK ON.
5. The conference call is now set up (the call has been answered by at least one participant and the coach has become an active participant, i.e. he or she has picked up the handset)
The elements available after pressing Options:

1. Add participant – adding a new participant to the current conference call^[8],
2. Ring: set up a "cold" conference call (originator's handset on the cradle) - see ;
3. Disconnect all – the conference call is over;
4. Mute all – switch off microphones in all the participants' phones (the voice belongs to the conference coach only);
5. Switch on all – switch on microphones in all participants' phones, and
6. Leave – leave the conference call without disconnecting it.^[9]. If you select this option, the system will leave the message "Conference" on the screen, which means that the conference is not over yet.

In this condition, you can return to the conference call by means of two methods:

a) Press the Options key and select the option Conference: the system will allow you to view the conference status (you can do the same by pressing down the quick dial key dedicated to the "Conference" service). You will return to the conference call the same moment you pick up the handset or press the SPK ON button. b) Pick up the handset or press the SPK ON button, and then press the key dedicated to the "Conference" service.

The Participants button allows viewing the list of participants. You can scroll this list using the Up/Down^[10]. The system will display information on particular participants.

Shown below are the Options available for a selected participant:

1. Delete: deletes a participant from the conference;
2. Microphone OFF/ON: switches off/on the microphone of a specific participant [his or her status will change to (MUTE)/(call)];
3. Speaking: switches on the microphone of a defined participant only (the remaining microphones are switched off), and
4. Personal call – direct call to a participant. Once this call is terminated, you can:
   a) Add this person again to the conference: press the key dedicated to the "Conference" service or select this service from the menu that is available when you call this subscriber, or,
   b) Delete this participant: hang up the handset or press SPK OFF.
   

The coach can return to the conference call using the procedure described in section 5 in the table.

Coach: assignment of the coach function - Only the subscribers who use CTS-202 series system telephones may use this function. |}

Third Party Breaking-in

The CTS system telephone supports the "breaking-in" service. You can join a call between two other subscribers and disconnect it, if required, or leave the call without disrupting it. A person "breaking-in" can also leave the call without disconnecting the two other subscribers. This service is available subject to the applicable rights and under the condition that none of the two subscribers is protected from a third party breaking in. The service does not depend on the subscriber's status (subscriber registered with PABX or external subscriber). This service is also performed when one of the pair of subscribers from the call you want to join is not an extension subscriber of the PABX.

If busy, proceed as follows:

To join the call as a third party, select the Third Party option using the right-hand context key. Having joined the call you can disconnect it. Select Disconnect using the left-hand context key. To leave the call and let the subscribers continue talking, hang up the handset or press SPK OFF.

Automatic Redial: AutoRD

The subscriber you wish to contact is:

• busy, or
• unavailable,

or

• or all the lines in your PABX are busy at this time.

, then if you select this service, when the subscriber:

• is free (formerly busy),
• is available (formerly unavailable),

or

• or when any PABX line becomes free.

you will be notified by the ringer and after lifting the handset the system will automatically dial that subscriber's number. This service is available for extension numbers and outgoing calls.

The service will remain valid for:

• 90 minutes in the case of extension numbers (for busy and unavailable subscribers);
• 60 minutes in the case of outgoing calls (for unavailable targets);
• 30 minutes in the case of PABX busy lines, and
• 10 minutes in the case of outgoing calls (for busy targets).
  

NOTE: You can stand queue in the case of:

• PABX subscribers using analogue telephones;
• PABX subscribers using system telephones;
• External subscribers available through the ISDN trunk;
• External subscribers available through the GSM trunk
  or
• any busy trunk on the PABX.

To use this service, proceed as follows:

1. If your target does not answer, the system will wait approx. 5-10 seconds and display AutoRD for the context button (bottom left corner of the screen), which enables activating the service. (The CTS-102.HT phone does not display this message.)
2. If your target is busy, the system will immediately display the AutoRDoption for the context key (bottom left corner of the screen). You can now activate the service.
3. If the service is accepted, the system will display applicable information and the time of activity of the service. You can cancel the service: press the Stopcontext key.
4. If your redial target is now available or free, the system will notify you by ringing and displaying the message "Back again" for the unavailable target or "Queue" for the busy target.

If you pick up the handset at any of the abovementioned messages, the system will dial the target number again.

MobilePhone service

This menu option enables switching on and off the MobilePhone service provided that the phone number defined as MobilePhone for the specific subscriber and any parameters of this service are defined in ConfigMAN.

IMPORTANT! This service is available provided the firmware version installed in the PABX is at least 4.05.

Bluetooth in CTS-202.BT

IMPORTANT! The Bluetooth base installed in CTS-202.BT phone enables connecting devices such as a Bluetooth headphone with PIN ”0000”. Most of the available headphones have this PIN code. If the PIN code of the headphone can be changed, set the code to “0000” before attempting to log into the Bluetooth base in the CTS-202.BT phone.

Switching the Bluetooth system on and off

The Bluetooth system can be switched on and off using two methods.

1) In ConfigMAN, after selecting the BT box on the tab Peripherals/ CTS / Settings. This field is active only if the field DevTyp located on the same sheet has the CTS-202.BT option enabled; in the case of the remaining options the field is greyed out.

2) The Bluetooth system can be also switched on and off by the subscriber from the system phone CTS-202.BT. The procedure is as follows:

1. Select Menu >> Bluetooth >> Switch off BT. Confirm your selection.

1. Switch off BT? will display

1. Confirm switching off Bluetooth.

If the Bluetooth module is switched off, it is necessary to perform the following

1. Select Menu >> Bluetooth >> Switch on BT. Confirm your selection.

1. Switch on BT? will display
2. Confirm switching Bluetooth on.

Registering a headphone

1. Select Menu >> Bluetooth >> Register headphone.
2. If any headphone has been registered before, the following question will be displayed Delete current headphone?
3. After confirming the deletion of the headphone, the Deleted will appear.
4. After pressing OK, the phone will begin searching for a headphone with activated broadcasting^[11].
5. The name of the found headphone will appear on the display.
6. The phone will finish the registration after confirmation.

After the Bluetooth headphone is registered, the letter B appears in the upper right corner of the display which signals that the Bluetooth headphone is available for conversations. “B” is displayed as long as the registered Bluetooth headphone is located near the Bluetooth base integrated in the phone.

Status

Using Bluetooth headphone

If the Bluetooth module is on and the headphone has been registered, the subscriber can accept incoming calls and make outgouing calls using the Bluetooth headphone.

Setting up outgoing calls

An outgoing call can be set up using two methods.

Method I

1. Press SPK ON. The user will hear the PABX dialling tone in the Bluetooth headphone.

2. Dial the desired number using the phone keyboard.

3. After the call is set up you can talk using the Bluetooth headphone.

Method II

1. Dial the desired number using the phone keyboard.

2. Press SPK ON, you will hear the dialling tone in the Bluetooth phone.

3. After the call is set up you can talk using the Bluetooth headphone.

IMPORTANT! Please note that the button located on the Bluetooth headphone is only used to answer a call and not to initiate one. This is why when using the 2nd method of setting up an outgoing call II, you cannot initiate calling by pressing the button on the headphone.

Receiving incoming calls

To answer an incoming call using the Bluetooth headphone, press the call answer button on the headphone or SPK ON key on the phone. You can start a conversation using the Bluetooth headphone.

Using different sound sources during a conversation

Switching on the Bluetooth headphone support does not lock other conversation interfaces of the CTS-202.BT phone. If you press SPK ON during the call (incoming or outgoing), then the sound sent to the Bluetooth headphone will be directed to the 'Hands Free' system. Pressing SPK ON again will direct the sound back to the Bluetooth headphone. This button acts as a switch. SPK OFF always ends the active call. Using SPK ON is also important when using the phone's handset as an alternative sound source. If you pick up the handset during an active call in the Bluetooth headphone, then the sound will be directed to the handset. Hanging up the handset will finish the conversation. If you want to continue the conversation using a Bluetooth headphone after hanging up the handset, press SPK ON before doing that.

Phone Special Functions

Pause in Selected Number

If you set a pause in a number, the system will suspend dialling for a period of 5 seconds.

Example of dialling an outgoing call number plus extension number:

1. Enter the first part of the number (e.g. main number 0523251111) during cold calling (entering the number before picking up the handset) or when entering a new number to the phone directory (1.2.1 Adding a New Entry to the Directory).

2. Press twice the "*" key and wait for the letter "p" (if you want to double the waiting time, repeat this step).

3 .Enter the remaining part of the number (e.g. extension number: 168).

IMPORTANT! You can also add pauses when you enter new numbers to the personal or private directories.

Information about busy line and on PABX failures

The busy status of the public lines for the specific phone and the displaying of PABX failure information are shown on the phone's display if the PABX admin switches these functions on.

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Information on the PABX alarms, such as e.g.: call buffer overflow; emergency power supply, trunk failure, etc., is displayed in the third line from the top.

The second line from the bottom displays the busy status of lines in the PABX using the following key:

where:

aa – the number of busy lines,

bb – the number of available lines,

cc – the number of broken trunks,

a line is understood here as:

• a single analogue link,
• single ISDN link channel (2B+D),
• single ISDN link channel (30B+D),
• a single VoIP channel,
• a single GSM link.

The so called VoIP anonymous trunks are never presented as broken. Note also that when a broken trunk is presented, if it refers to an ISDN link (2B+D), then 2 lines (i.e. 2 B channels) will be eliminated from the bb field. Similarly, in the case of a ISDN link (30B+D) 30 lines will be subtracted.

Also, if a VoIP trunk is presented as broken, then no VoIP channel will be subtracted from the bb field because it can be used by other translation; and broken translation does not mean a broken channel.

Safety Requirements applicable to the Operations and Maintenance of CTS System Telephones

It is essential to comply with the rules governing safety and use to ensure correct operation of this device.

Below are the basic elements to be taken into account by the manufacturer in the case of any complaints and claims submitted by users.

The rules relate to the installation, location and the requirements for the electrical power supply and data communication network.

Installation:

• Only authorised or qualified manufacturer's service teams are allowed to install and initialise the device.
• All the installation procedures should be performed in compliance with the assembly principles as well as any occupational health and safety regulations.

Working Environment:

1. The system telephones must not be installed in closed rooms featuring high humidity levels. Such rooms may reduce the service life and quality of electronic component functions.
2. Given the risk of flooding, the system telephones should not be located near water containers or water sources (such as water pools, valves, etc.).
3. The device must not be installed in rooms featuring considerable dust levels or a strong electromagnetic field.

The system telephones may demonstrate irregular operations, interferences, or box discoloration if installed at the places exposed to:

1. Direct sunlight,
2. Frequent or strong vibrations or mechanical impacts,
3. Live antenna radiation.

All devices connected to the telephone must have certificates of conformity with the standards in force in the European Union.

Certificate of Conformity and Correct Product Disposal

CERTIFICATE OF CONFORMITY
Manufacturer: SLICAN Sp. z o.o. ul. M. Konopnickiej 18 85-124 Bydgoszcz	Type: System phone Console	Model: Slican CTS-202, Slican CTS-232
Product Description: Slican CTS-202 sets are system telephones designed for integration with Slican PABXs. They feature an LCD display and 12 programmable quick dial backlit keys. This line of telephones can be integrated with CTS-232 consoles (one console is 30 additional keys). The telephones are connected to PABXs via a single cable pair (CTS-202 and CTS-202.BT - are digital system telephones compliant with the U terminal) or a LAN/WAN using Ethernet cables (CTS-202.IP VoIP system telephone).
The product complies with Directive No. 99/5/EC R&TTE and meets the requirements specified in the harmonised standards mentioned below: EN 60950-1:2001 + A11:2004; EN 55022:1998 + A1:2000 + A2:2003; EN 55024:1998 + A1:2001 + A2:2003
Additional Information: The device has been tested in a typical configuration, including connection with the SLICAN PABXs: CCA-2720, CCT-1668, MAC-6400 and CXS-0424. It complies with the requirements applicable to admissible interference levels for B Class products. If the device is installed improperly, it is categorised as class A and the following warning shall apply: “The device is a class A product. It may cause interference with radio waves when used in household environments, which requires the user to undertake appropriate measures”.
Bydgoszcz, 20-11-2007

1. ↑ Provided the subscriber has acquired the right to access the public directory (this right is assigned by the administrator).
2. ↑ The CTS-202.IP phone does not feature a 'Hands Free' mode microphone
3. ↑ Provided no [#Auto dial Auto dial] function has been set on this phone.
4. ↑ Provided no protection from call intercepting has been activated by the administrator on this subscriber/account.
5. ↑ If you pick up the handset or press the SPK ON button when the phone displays these data, the system will connect you to voice mail.
6. ↑ ^{6.0 6.1} You can add new entries to the public directory (the Add new entry option is active) provided you have acquired the applicable rights from the PABX administrator.
7. ↑ You can also open the applicable directory or subscriber list using the navigation keys: see section – 16 Phone Menu (navigation through the phone menu).
8. ↑ You can also add a new participant using the FLASHbutton: press it, dial the number and press the key dedicated to the "Conference" service while talking with this participant (or else, select this service from the menu which is available when you talk with this participant).
9. ↑ You can do the same when you hang up the handset or press SPK OFF
10. ↑ arrow keys. This feature is also available to the participants who use the CTS-202 series system telephones.
11. ↑ If there is more than one headphone with broadcasting activated, the phone will register the one that was found first.