User:Grzegorzg

RecordMAN.server Instruction manual
issue 1.01
for software version 3.00.xx

Introduction

RecordMAN.server application is one of elements of embedded recording system - EBDRec. Purpose of this application is downloading recordings from Slican PBX with launched EBDRec system; downloaded recordings are stored on any hard drive in LAN network. Due to this solution backup copy of recordings can be done, archive size can be also increased, because this size is limited only space of hard drive assigned to recordings storing.
RecordMAN.server can make recordings available for RecordMAN.client application, all privileges and restrictions for specified RecordMAN.client account, stored in PBX, are preserved.

Hardware requirements

• Windows 2000/XP/Vista/7 operating system
• CPU - Pentium 300MHz or quicker
• RAM memory - 128 MB or more
• Application disc space -5GB
• Recordings disc space - Free disc space on internal or mapped hard drive. Value of free disc space decides about number of stored recordings

Software requirements

RecordMAN.server application can work with recordings created by PBXes working with firmware 4.02 or newer. By default, this application is destined for recordings created in version 4.10 or newer. However, if recordings were created by older firmware, to maintain these recordings option "Compatibility mode" should be checked.

Software installation

Software installing is performed in standard process. Only one but important condition of proper installation is assigning admin privileges to person who perform installation process.

Application configuration

Application configuration of RecordMAN.server can be accessed in two ways:

• In main application window select menu option "File" and next option "Settings"
• By right click on application icon in tray, select "Settings" otion in context menu

Application settings

Application settings window is presented on following picture:

Meaning of particular options are as follows:

• Launching application during operating system start.

Warning! Application is launched as Windows service. So application start ca take place only after application user log in.

• Protection against unauthorized access to application settings. If several peoples can access to computer with RecordMAN.server,access to settings should be protected with additional password, to avoid unnecessary settings change.
• Application logs registration - it is recommended to always switch on the logs. Not only errors but also information about RecordMAN.client application users activity are registered.
• Compatibility mode settings with PBX firmware version 4.07 or earlier. Info about current PBX firmware version can be obtained from PBX admin.

Mirroring

Configuration window is presented on following picture:

In this window following options are available:

• Activate exchange mirroring - after switching off recordings downloading RecordMAN.client users could access only to already downloaded recordings. During next connection new recordings will be downloaded from PBX to PC
• Address of a remote recordings server - remote server for RecordMAN.server application is always PBX. In this option you can indicate IP address enables access to the PBX. By clicking in icon with magnifying glass near IP address field you can try to find remote server, but depending on configuration this operation may not be successful. Then remain only manual IP address entering. Information concerning IP address of main recording card in PBX can be obtain from PBX admin
• Port - number of network port used for establishing call between PBX and RecordMAN.server. PBX working only using port 21 and if there is no special needs, please do not change this parameter.
• HardKey - connection authorization is performed according individual HardKey. This key is unique and generated by RecordMAN.server application according hardware detected in PC. HardKey is generated by Authorization Wizzard
• Authorization Wizzard - after clicking in this icon, used by PBX IP address should be entered, as well as communication port to communicate between RecordMAN.server application and PBX. Both parameters should be obtained from PBX admin.

In next step Authorization Wizzard generate hardware key - HardKey. PBX admin should be informed about generated HardKey. This HardKey must be entered to PBX configuration, because it is key parameter, which identifies PC with installed application.

Local server

RecordMAN.server application should be configured also to serve recordings to RecordMAN.client application. RecordMAN.server application can operate in two working modes:

• without allowing remote clients to use archived recordings. In this situation clients are authorize only to listen recordings stored in PBX memory. Server is only backup application and increase archive size.
• allowing remote clients to use archived recordings. In this situation clients are authorize to listen following recordings - if is connected directly to PBX can listen only recordings stored in PBX memory, if is connected to RecordMAN.server application can listen recordings from archive created by RecordMAN.server. During connection with server the same restriction as for connection with PBX are valid for client.

In window "Local server" following parameters can be configured:

• remote access for clients can be switched on or off.
• definiujemy ilu klientów jednocześnie może pobierać dane z serwera
• możemy ustawić port nasłuchujący (domyślnie 21) Port ten musi być zgodny z numerem portu ustawionym w RecordMAN.client( również domyślnie 21) Parametr ten zmieniamy jedynie w przypadku gdy port 21 jest używany przez inną aplikację pracującą na tym komputerze.
• ograniczenie portów trybu pasywnego - parametr ten używany jest jedynie gdy aplikacje klienckie, bądź centrala nie znajdują się w tej samej sieci lokalnej co RecordMAN.serwer. Wówczas na routerze należy przekierować na adres IP komputera z zainstalowana aplikacją RecordMAN.serwer ten sam zakres portów który zostanie zdefiniowany w tym parametrze.

Recordings on disc

For this option we can define:

• directory where data will be stored
• data range we want to archiwe using RecordMAN.server application

Warning! If we left default location and we set "no limit" data range, fulfilling whole system disc is possible; it can cause some irregularities in Windows operating

• Calculator - based on already downloading data it is possible to calculate maximal rang of data, which can be downloaded to disc or calculate how many disc space will be probably seized by data defined by parameter "Archive data not older than"

Application operating control

By opening application window, it is possible Otwierając okno aplikacji na bieżąco można monitorować jej działanie. Widać stan połączenia z centralą, ilość pobranych nagrań itp. Jednym z ważniejszych narzędzi jest okno monitora połączeń aplikacji klientów. Pozwala to na wstępną diagnostykę wszelkich problemów z uzyskaniem przez nich dostępu do nagrań, tak jak na przykładzie poniżej:

Kiedy nie ma problemów z działaniem aplikacji klienckich okno programu powinno pokazywać jedynie aktualnie zalogowanych klientów i czynności przez nich wykonywane tak jak na poniższej ilustracji:

Bardziej zaawansowana metodą diagnostyczną jest analiza pliku logów z działania aplikacji. Pliki logów zapisywane są w dwóch plikach:

• Kopia danych - zapisuje komunikację pomiędzy aplikacją RecordMAN.serwer a centralą, gdzie widać stan połączeń z centralą, oraz na bieżąco zapisuje się jakie pliki zostały przez aplikację pobranie na dysk komputera. Przykładowy wygląd takich logów może wyglądać następująco
  
  

[11-04-15 10:40:47] 192.168.0.7 150 Opening BINARY mode data connection for //2011-01-03/0280885 00 20110103 133408 eeiH 483400900 Radom 523251115
 Serwis 144 Przeworek_Andrze 27 18 _A.wav (30545 bytes).
[11-04-15 10:40:47] 192.168.0.7 226 File send OK.
[11-04-15 10:40:47] 192.168.0.7 SIZE //2011-01-03/0280885 01 20110103 133436 eiiT 483400900 Radom _ _ 165 Mikolajewski_Mac 10 359 __.wav
[11-04-15 10:40:47] 192.168.0.7 213 583565
[11-04-15 10:40:47] 192.168.0.7 PBSZ 0
[11-04-15 10:40:47] 192.168.0.7 200 PBSZ set to 0.
[11-04-15 10:40:47] 192.168.0.7 PROT P

[11-04-15 10:40:47] 192.168.0.7 200 PROT now Private.
[11-04-15 10:40:47] 192.168.0.7 PASV
[11-04-15 10:40:47] 192.168.0.7 227 Entering Passive Mode (192,168,0,7,172,164)
[11-04-15 10:40:47] 192.168.0.7 RETR //2011-01-03/0280885 01 20110103 133436 eiiT 483400900 Radom _ _ 165 Mikolajewski_Mac 10 359 __.wav
[11-04-15 10:40:47] 192.168.0.7 150 Opening BINARY mode data connection for //2011-01-03/0280885 01 20110103 133436 eiiT 483400900 Radom _ _ 165  Mikolajewski_Mac 10 359 __.wav (583565 bytes).

• Lokalny serwer nagrań - w tym pliku zapisywana jest historia połączeń aplikacji klientów do RecordMAN.serwer, jakie pliki dany klient pobierał itp. Analiza tego pliku pozwala śledzić aktywność klienta i analizować jakie pliki pobierał do odsłuchu bądź do skopiowania na własny twardy dysk. Przykładowy plik takich logów może wyglądać następująco:

[11-04-14 11:03:11] (192.168.99.184) connection opened
[11-04-14 11:03:12]  MarcinZ (192.168.99.184) logged on
[11-04-14 11:03:12]  MarcinZ (192.168.99.184) CD /2010-08-26/
[11-04-14 11:03:12]  MarcinZ (192.168.99.184) sending file //2010-08-26/0244504 00 20100826 082525 eei 502511801 Rulewicz_jur 523251184 Cala_Setka 184 Zientara_Marcin 7 138 _C.wav
[11-04-14 11:03:12] MarcinZ (192.168.99.184) connection closed
[11-04-14 11:31:28] (192.168.99.184) connection opened
[11-04-14 11:31:28]  MarcinZ (192.168.99.184) logged on
[11-04-14 11:31:28] MarcinZ (192.168.99.184) connection closed