WebCTI
Contents
Introduction
Slican telecommunication servers with firmware 6.01 or later enable to use WebCTI application.
|
This application is accessible from Internet browser installed on PC (Internet browsers, recommended to use is presented on following list):
- Mozilla Firefox, version 4 or later
- Safari, version 4 or later
- Opera, version 9.80 or later
- Chrome, version 16 or later
- Micosoft Internet Explorer, version 8 or later
For earlier versions of these Internet browsers errors can appear. While using mobile version of WebCTI it is recommended to use the newest version of Internet browser. Launching WebCTI application takes place by entering IP address of PBX LAN interface to browser address bar. It is also possible to enter IP address of PBX WAN interface, if LAN interface protocols are accessible also on WAN interface (checking field EnPtl in sheet Network/WAN interface).
Launching
After entering appropriate IP address into browser following window will be displayed on screen:
In appropriate fields you should enter subscriber extension number and password set for this subscriber in ConfigMAN application. This password is entered by PBX admin in field Pss, in sheet Subscribers/CTI Settings. During first log in, system prompt to change this password, so this password can be quite confidential - also for admin (in field Pss password will be visible as asterisks). If log in password will not be entered, subscriber cannot use WebCTI application located in firmware of this PBX. As you can see on above screenshot subscriber can always ask for help if he/she forgot password. If subscriber send such ask, system will send stored in PBX password using subscriber e-mail address entered in field Email, in sheet Subscribers/CTI Settings.
|
Additionally switching between mobile and full version is possible.
|
Main window
After entering proper extension number, password assigned to this extension number and pressing OK button, following screen appears:
Visible above screen contains five different panels concerning calls outgoing from and incoming to subscriber extension number.
Searching and calling panel
First of these panels is presented on below picture, it enables to search any phone from contact database included in PBX, in public phone book (if subscriber has privileges to access this book) and private phone book.
In this panel it is also possible to dial any number. After clicking Call, entered earlier number is dialed, according rules defined in PBX using ConfigMAN application. Call is established between dialed number and extension number, which was used to log in WebCTI application.
Missed calls panel
In next panel there is a list of calls routed to this extension number and not answered:
On this list there are visible (maximal 5) calls routed to this extension number, which were not answered, application informs about date and time of call. In column Type red arrow - 
is visible - with optional number on red background, if unanswered calls from the same number were more than one. In column Date and time there is info about date and hour of missed call. If there is more than on missed call from the same number, presented date and time concern last of these calls. In column Name there is caller comment, if it is defined in PBX. In last column there is button with caller phone number. By clicking this button following window appears:
After checking option Internal, call between selected number and extension number which is usedn to log in WebCTI application. otherwise after checking option MobilePhone PBX operating will be as follows:
- first PBX call to number defined as MobilePhone number for extension number used to log in WebCTI application.
- after receiving this call, PBX automaticaly dial number visible on clicked button in WebCTI application.
Subscriber can switch of this window appearance by saving selection made. From this moment this window will not appears during call back attempt and call back is realized according selected method. Renew this window appearance, implicate possibility of change this method, can be forced by appropriate changes described in chapter Settings-Application. As mentioned above, in panel there is displayed maximaly 5 calls. If subscriber wants to see all missed calls, it can be done by clicking over the text more, which can be found at the bottom of this panel.
Established calls panel
In next panel there is list of calls established, for which one of participant is extension number used for log in WebCTI application. Such list can be seen on following screen:
In column Type you can see blue or green arrow - 
or 
, which means respectively outgoing or incoming call. In column Date i time there is info about date and hour of call. In column Name there is number comment, if it is defined in PBX. In last column there is button with number from which or to which established call was routed. This number is located on button operating identically as described in chapter Missed calls panel. Similarly as for missed cals, also in this panel, clicking in located at the bottom of panel text more is possible and forces displaying all stored in PBX calls established with extension number used to log in WebCTI application.
Voice mail panel
Next panel include list (maximaly 5) of calls to voice mail. View of this panel is presented on following picture:
In column Type red arrow is visible - , this arrow represents calls which was not established. In column Date i time there is info about date and hour of call routed to voice mail. In column Name there is number comment, if it is defined in PBX. In last column Access there is a button, if you click this button, you dial voice mail number and after establishing call you can listen recorded message. By clicking over the text more, which can be found at the bottom of this panel, you can show all calls routed to voice mail.
Summary panel
Last panel visible in WebCTI main window contains information about services activated for extension number used to log in WebCTI application, set GUI language and costs of calls outgoing from specified extension number. View of this panel can be seen on following picture:
In the first raw of presented panel there are information about services active for extension number used to log in WebCTI. Every showed service is a link to appropriate window of WebCTI application, described in chapter Settings. Then you can switch on specified service, modify it, switch it off or switch on another, currently inactive service. In second row there is information about language of GUI used in WebCTI. Change in this place causes also change in all terminals connected to PBX (ex.CTS-202) - if terminal language information is stored in PBX. Last row in this panel contains information about cost of calls dialed from extension number used to log in WebCTI application. Cost of every call is calculated according settings stored in PBX. Costs visible here are link to screen described in chapter Costs.
History
After clicking History tap, list of all incoming and outgoing calls routed to or from extension number used to log in WebCTI application. Example of call history for number 111. WebCTI Subscriber is presented below:
In column Type one of following four icon is displayed:
-
- outgoing calls -
- incoming calls -
- missed calls -
- call answered by another subscriber
Meanings of above icons is identical as described in chapters Missed calls panel and Established calls panel. Calls received by another person ex. calls routed to group, where extension number used to log in WebCTI is an agent, answered by other group agent. Next columns are Date and time, Name and Number - meaning of these columns is the same as described in chapters Missed call panel and Established calls panel. In column Duration time of call is presented, if such call was established. An exception is in this situation call routed from this number to voice mail number, due to listen left messages. Duration of such call is not registered. On above figure, last of listed rows represents call to number 1000, which is voice mail box number.
Phone Book
After selecting this option on screen following window will be visible:
Phone Book window is divided into two panels. In panel on the left side there is a group list, to which belong extension numbers and numbers located in private phone book. Groups including extension numbers are defined in ConfigMAN application and only using this application can be changed (including extension numbers assigning to specified groups). New created groups are by default assigned to private phone book, if subscriber is granted with appropriate privileges, new group can be assigned to public phone book. In this panel there is a field which enables to enter any number as well as buttons which enables to search this number (searching result is show in panel on the left side of window) or dial this number. Behavior of application while dialing is described in chapter Missed calls panel. On the right side of window there is a list of phone numbers, contents of this list depends on group selected in panel on the left side of window. It may be all contacts, extension number only, contacts from public phone book, contacts from private phone book, contacts belonging to specified group of contacts. In first column on contact list there is a check-box which enable to select specified contact. After selecting contact it is possible to erase contact (erasing contact cannot be done for extension numbers, it cannot be done in WebCTI application) - contacts from public phone book can be erased only, if subscriber is granted with appropriate privileges defined in ConfigMAN. Selecting contact enables assigning this contact to group existing in private (and public, if subscriber is granted with appropriate privileges) phone book. In panel on the right side of window there is also button Tools, which enables to import and export of contacts. After clicking this button, following menu can be seen on screen:
After selecting option Import... following window will be displayed on screen:
This window enables to select format of file to import, select phone book type (private or public) as well as select file to import. This window appears only, if WebCTI application user is granted with privileges to public phone editing. If user is not granted with such privileges, mentioned above window looks a little bit different:
In this situation, imported data are always located in private phone book. Another feature requires explanation - if imported file was previously exported using WebCTI application, import takes please accordingly to assignment contacts to public or private phone book - of course, if WebCTI application user is granted with privileges to public phone editing. Independently on user privileges, after appropriate settings and clicking in OK button, contacts import takes place.
After selecting option Export... following window will be visible on screen:
In this window you you can define range of exported data and format of created file, containing exported data. All contacts or only contacts belonging to specified group can be exported. In current firmware version exported data are stored in file with format CSV, compatible with Microsoft Outlook.
Costs
After selecting this option on screen following window will be visible:
In this window you can see the current costs generated by subscriber of extension number used to log in WebCTI application. These costs can be set to zero only in ConfigMAN application. In WebCTI application you can only observe value of these costs. Additionally you can see also: acceptable for specific extension number cost limit and recharging method.
Settings
This menu option contains several options, which enable to manage available services, to define some subscriber settings, to read PBX status concerning subscriber privileges and to define user interface parameters.
Settings-Services
After selecting this option, following window will be displayed:
Following services can be activated using fields located in this window:
- phone lock
- recall an account (including account number and PIN code)
- alarm clock setting (including time of allarm clock)
Settings-Forwarding
After selecting this option on screen following window will be visible:
In first panel it is possible to switch on MobilePhone service and forward to MobilePhone, if call is not answered or if DND service is activated on phone. In this panel you can see also phone number used as MobilePhone.
|
If mobilePhone number is not defined in ConfigMAN application, this panel looks as follow:
In next panel user can define and activate call forwarding, if it is neccessarily. Next panel enables to activate DND service and select voice message which will be played to caller if set for specified extension number. After deploy menu visible in field Message you can see the list of of announements located in PBX. If user is granted with appropriate privileges, can also record private message. Last panel enables to configure I am here service for specified extension number.
Settings-Subscriber
After selecting this option on screen following window will be visible:
In settings panel there is visible an extension number and comment of subscriber used to log in WebCTI application - these date can be set only in ConfigMAN application - here therse information are only displayed. Additionally this panel contains two editable fields, which enable to entering any subscriber desription and his/her e-mail address - to this address PBX will send forgotten password to WebCTI application, of course if user ask about it (see chapter concerning launching application).
Settings-System Phone
Opcja ta pojawia się jedynie wówczas, gdy zalogowany abonent posiada telefon systemowy. Działanie tej opcji zostało szczegółowo omówione w rozdziale Drukowanie etykiet przycisków telefonu systemowego.
Settings-Application
After selecting this option on screen following window will be visible:
W oknie tym można ustawić nastepujące opcje:
- Język aplikacji. Możliwe są następujące opcje:
- Polski
- Angielski
- Niemiecki - w obecnej wersji funkcjonalność ta nie jest zrealizowana; po wybraniu tej opcji ustawiony zostanie język angielski, jednakże na telefonach CTS pojawią się napisy w języku niemieckim.
- Wersja uruchamianej na danym urządzeniu aplikacji. Możliwe są następujące opcje:
- Automatyczna - przy wyborze tej wersji uruchamiana jest wersja odpowiednia do informacji przesłanych przez przeglądarkę.
- Pełna - jest to wersja uruchamiana na komputerach klasy PC (oferuje ona wszystkie funkcjonalności aplikacji WebCTI).
- Mobilna - jest to wersja uruchamiana na smartfonach (w wersji tej nie jest możliwa edycja danych, brak jest też pewnej ilości usług).
Slican PhoneCTI downloading
After selecting this option on screen following window will be visible:
Kliknięcie w widoczny na ekranie link powoduje pobranie na komputer aplikacji PhoneCTI.
Zarządzanie
Ta opcja pojawia się jedynie w przypadku, gdy użytkownik zalogowany do prograsmu WebCTI posiada uprawnienia administratora. W tym przypadku menu znajdujące się po lewej stronie ekranu zostanie rozszerzone w następujący sposób:
Poszczególne opcje podrzędne Zarządzania są identyczne jak dla każdego numeru wewnętrznego, z tą różnicą, że są dostępne dla abonenta mającego uprawnienia do zarządzania, który ma prawo zmiany danych poszczególnych numerów wewnętrznych, w tym również wygenerować hasło tymczasowe dla danego numeru wewnętrznego.
Administration
Ta opcja menu widoczna jest jedynie dla abonenta posiadającego uprawnienia administratora i grupuje kilka opcji, które pozwalają administratorowi na:
- odczyt statusu centrali w zakresie informacji niezbędnych do administrowania centralą
- wybieranie i wysyłanie do centrali pliku instalacyjnego PhonCTI
- konfigurowanie klienta SMTP, wykorzystywanego przez centralę do wysyłania informacji mailowych
- tworzenie grup kontaktów, dodawanie nowych kontaktów w publicznej książce telefonicznej oraz organizowanie istniejących w grupy
- tworzenie działów i dodawanie do nich numerów wewnętrznych
- przeglądanie stanu poszczególnych abonentów i nadawanie im przywilejów
Administration - About
After selecting this option on screen following window will be visible:
W oknie tym widoczne są informacje dotyczące centrali w jakiej znajduje się abonent zalogowany do aplikacji WebCTI. Danych widocznych w tym oknie nie można edytować, służą one wyłącznie celom informacyjnym.
Administration - Instalation file
After selecting this option on screen following window will be visible:
Jeżeli w centrali zainstalowany został nośnik danych to w oknie tym możemy wybrać plik instalacyjny programu Slican PhoneCTI i przesłać go do centrali. Jeżeli plik taki zostanie przesłany, to w dolnym panelu widoczna jest jego nazwa. Najechanie wskaźnikiem myszki na wiersz zawierający tę nazwę, spowoduje pojawienie się widocznego poniżej przycisku usuwania tego pliku z centrali.
Po naciśnięciu powyższego przycisku i potwierdzeniu chęci usunięcia, plik zostanie usunięty z centrali. Jeżeli w centrali znajduje się już plik instalacyjny, to wysłanie następnego pliku spowoduje zastąpienie istniejącego.
Administration - SMTP client
After selecting this option on screen following window will be visible:
W oknie tym możemy wybrać, aby do wysyłania maili z przypomnieniem o haśle do programu WebCTI, jako serwer SMTP, używany był serwer zarządzany przez firmę Slican lub dowolny inny serwer - w tym drugim przypadku konieczne jest zdefiniowanie parametrów tego serwera. W dolnym panelu możliwe jest zdefiniowanie adresu e-mail na jaki zostanie wysłany mail testowy, sprawdzający poprawność ustawienia parametrów serwera SMTP.
Administration - Public Phone Book
After selecting this option on screen following window will be visible:
W oknie tym możliwe jest dodawanie grup w publicznej książce telefonicznej - działy zawierające numery wewnętrzne są definiowane w programie ConfigMAN lub w innym miejscu w programie WebCTI i nie mogą być tutaj zmieniane.
Administration - Departments
After selecting this option on screen following window will be visible:
Okno to służy do dodawania, usuwania i zmieniania nazw działów występujących w centrali, do których przydzielani są abonenci.
Administration - Extension numbers
After selecting this option on screen following window will be visible:
In this window you can review and change some data concerning extension numbers (subscribers). Change of extension numbers setting can be done using two methods:
- Po kliknięciu w komentarz numeru wewnętrznego na ekranie pojawia się poniższe okno:
- Poprzez zaznaczenie odpowiedniego numeru wewnętrznego i wybieranie opcji z menu pojawiających się po naciśnięciu i przytrzymaniu przycisku widocznego w górnym rzędzie.
Naciśnięcie przycisku Ustaw licencje spowoduje pojawienie się poniższego menu:
Okno to pojawi się w momencie wpisania licencji MaxTrial w centrali. Po wprowadzeniu licencji CTI na ekranie pojawi się nieco inne okno:
W każdym z powyższych przypadków, wybranie jednej z opcji upoważnia dany numer wewnętrzny do korzystania (lub nie) z określonej funkcjonalności zdefiniowanej przez licencję. Naciśnięcie przycisku Nowe hasło spowoduje pojawienie się poniższego okna:
Po kliknięciu w przycisk OK nastąpi wykasowanie dotychcasowego hasła abonenta i wygenerowanie nowego, zgodnie z mechanizmem wbudowanym w programie ConfigMAN. Naciśnięcie przycisku Dostęp do kontaktów spowoduje pojawienie się poniższego menu:
W tym przypadku istnieje możliwość ustawienia dla określonego numeru wewnętrznego przywilejów dostępu do publicznej książki telefonicznej. Kolejny przycisk to menu pozwalające na określenie dla danego numeru wewnętrznego przywilejów dostępu do nagrań.
Następny przycisk pozwala na przypisanie numeru wewnętrznego do jednego ze zdefiniowanych wcześniej działów:
Ostatni wreszcie z przycisków pozwala na zdefiniowanie abonenta o danym numerze wewnętrznym jako zarządzającego określonymi działami:
Jak wynika z powyższych dwóch rysunków, o ile abonent o danym num erze wewnętrznym może należeć do jednego działu, o tyle może być zarządzającym dla kilku.
