Callback

Advantages of using CallBack function

Bellow you can find some exemplary advantages of using CallBack function:

• Transit calls, so realizing official calls from phone located outside of PABX is limited to phones with number defined in PABX data base. There is no possibility to loose password or breaking system protections.
• As user is no charged for calls, private GSM numbers can be defined as MobilePhone numbers, so there is no necessary to increase number of company's GSM phones.
• Call is always established by PABX, so there is no presentation of caller. Person who answered call can only recognize that caller is somebody from inside company. Due to this functionality number of GSM phones (official and private) are always hiden.

CallBack function operating

CallBack is a PABX service which enables - using phone outside PABX - to order PABX establish a call to other user outside the PABX with charging extension number with entered in field MobilePhone number from which call is ordered. CalBack function aperates in following way:

• From phone defined in PABX as MobilePhone to number assigned by admin to this function.
• PABX refuses this call - it takes place after two ringings, unless caller hang up the phone.
• After short time (as standard delay is set to 5 seconds) PABX rings back to MobilePhone number. Caller presentation is the same as number assigned by admin to CallBack service.
• After answering call standard PABX dialing tone can be hear. During this signal target subscriber number can be dialed.

Warning! Benefits which can be obtained while using CallBack service are specially visible for calls with roaming fees. Łączny koszt połączenia zostaje znacznie obniżony dzięki tej funkcji. If MobilePhone is abroad, call established using from this phone to another number in the country where PABX is located is much more cheaper that call without using this service. For instance for Poland call inside EU costs 1,79 PLN/min. Using CallBack service, the same call costs 0,85 PLN/min (with assumption, that outgoing calls from PABX to MobilePhone is costless).

CallBack function settings

All CallBack settings are defined inside PABX and only admin can change it. Admin decides about:

• Extension numbers for which this service is available.
• External numbers (fixed or GSM) to which PABX calls back after activation of CallBack service.
• External numbers which should be dialed to activate CallBack service
• Via which trunk PABX dial to realize CallBack service

Limitation in CallBack service operation

Warning! CallBack service requires license code. DEMO mode enables to launch service for one extension number

Warning! For proper CallBackfunction operate, it is required to use ISDN, embedded GSM or VoIP trunk.

While activation CallBack service using two analogue trunk service operation is limited (maximal call time is limited to 3 minutes). Depending on trunk quality, phone to which call back is routed and number dialed by caller quality of call can be poor or even call can't be established - this can't be base of complaint or claim.
So for proper operation of CallBack service it is recommended to realize CallBack service using at least one of following trunk:

• ISDN,
• GSM realized by card installed in PABX,
• good quality VoIP trunk.