ITS Instruction manual

IP-PBXes Slican ITS-0106 Slican ITS-0206 Slican ITS-0286

SLICAN Sp. z o.o. www.slican.pl e-mail: office@slican.pl

„The manufacturer has the right to modify the product without prior notice.”

Date of last modification: 21.01.2011 Issue 1.02.01 for firmware version 1.03

Warning! Check if do you have actual firmware version]]

Introduction

Dear user - thank You for purchasing Slican ITS system.

Slican ITS cooperate with:

• analogue telephone devices: phones, faxes, modems. These devices can be both: tone (DTMF) or pulse dialing
• analogue external lines (POTS)
• VoIP (SIP) devices or softphones
• VoIP (SIP) providers

System is perfectly suited for small companies, offices, single-family homes etc. Due to DISA function, it is possible to automatic establishing incoming calls using DTMF signal. VoIP functions make system flexible and easy in configuration.

Basic parameters and features of Slican ITS

Available models

Model	IPO	FXO	IPS	FXS	Codecs
Slican ITS-0106	2	1	1	6	G.711
Slican ITS-0206	2	2	1	6	G.711
Slican ITS-0286	6	2	8	6	G.711; G.729

Where:

• FXO - (Foreign eXchange Office) external analogue telefon line POTS port - to this port line from upper exchange is connected.
• FXS - (Foreign eXchange Station) internal ab phone port - to this port phone/fax/modem etc. is connected.
• IPO - IP line port - this port can be logged into VoIP provider or another VoIP PBX.
• IPS - IP subscriber port - to this port SIP client can be logged in (gateway, SIP phone, SoftPhone type application).

Functionality

• remote managing via LAN network or Internet, using web browser installed on PC
• ClipFSC presentation receiving on POTS lines
• number presentation on internal lines
• VoIP-SIP calls maintenance
• possibility of configuration of restriction in establishing outgoing calls depending on subscriber
• cooperation with Slican BRV and SKD doorphones
• different ringtones for internal and incoming calls
• 3 standard DISA announcements with possibility of changing them
• upringing subscriber group
• call transfer
• call forwarding
• call history

Technical data

• power supply ~230V, 50Hz
• power consumption: 3W in standby mode; max.: 11W – if all phones ringing
• internal and external ports protected against overvoltage from telecommunication network
• analogue ports suitable for phones with pulse or tone (DTMF) dialing
• FXS analogue port range - up to 1000m
• LAN port (Ethernet 10/100 with auto MDI/MDIX) for maintenance of VoIP connection and programming
• fulfiling requirement of R&TTE directive
• casing dimensions 191x111x36 [mm].

Package content

Name	Quantity
Slican ITS PBX	1 pc.
Power supply	1 pc.
UTP cat.5 cable	1 pc.
Fixing bolts	2 pcs.

Slican ITS elements

ITS Terminals

1 . FXO external line no 41

2 . FXO external line no 42 (no in ITS-0106)

1 . FXS phone 21 port

2 . FXS phone 22 port

3 . FXS phone 23 port

4 . FXS phone 24 port

5 . FXS phone 25 port

6 . FXS phone 26 port

LAN – Ethernet terminal (auto MDI/MDIX)

RESET – PBX reset button

12V – Power supply terminal

LED Meaning

LED	Status	Description
POWER	shines red	active mode day
	flashes 2s/0,1s	no synchronization with time server - forced mode day
	shines blue	active mode night
VoIP- details in www browser: pane: IP port status	flashes	at least one VoIP trunk/account is configured, but at least one is not logged to provider
	does not shine	normal status
LINES	shines	any POTS-FXO trunk is busy
	does not shine	all POTS-FXO trunks are free
PHONES	shines	handset of any FXS phone is picked up
	does not shine	handsets of all FXS phones are picked off

PBX restart continues about 30 seconds (if PBX is set as a DHCP client) or about 90 seconds (if fixed IP address is set in PBX).

Using phone functions of PBX

In this chapter services realized by analogue phones equipped in pulse (DTMF) dialing.

Attention: some functions are unavailable for VoIP devices.

Internal calls

Extension number should be dialed (see: 4.2.1 Telefony/porty abonenckie lub 4.2.2 Grupy dzwonienia numerów wewnętrznych) and dialing should be accepted by # (Hash).

Numbering - port numbers

Phones/subscriber ports

• 21..26 – numbers of internal phone ports (FXS)

• 31 – number of IP subscribers/VoIP phones/VoIP clients (concerns ITS-0106 and ITS-0206)

• 31..38 – numbers of IP subscribers/VoIP phones/VoIP clients (concerns ITS-0286)

Internal number upringing groups

• 61..63 – group numbers (accessible only from inside PBX, they cannot be dialed during DISA)

Lines/trunks/external ports

*41 – wyjście na linie miejskie POTS – FXO1 (dotyczy ITS-0106)

*41; *42 – wyjście na linie miejskie POTS – FXO1 i FXO2 (dotyczy ITS-0206 i ITS-0286)

*51..*52 – wyjście na linie VoIP – IPO (dotyczy ITS-0106 i ITS-0206)

*51..*56 – wyjście na linie VoIP – IPO (dotyczy ITS-0286)

Finishing number dialing #

Naciśnij # - aby zakończyć wybieranie numeru a właściwie przyśpieszyć wybranie danego numeru przez centralkę.

External/outgoing calls

External number should be dialed and confirmed by #. PBX automatically (according programmed settings) routes call via specified outgoing line. By default it is FXO1 or FXO2. It is also possible to "manual" outgoing line selection (4.2.3 Lines/trunks/external ports).

Following settings types, concerned with external number dialing, are available:

Outgoing via zero

Starting from firmware version 1.01.1080 global option, which interprets as outgoing all numbers with zero, was added. Settings this option is available in pane Global options: Reaching public newtork by 0.

Outgoing calls using outgoing rules included in tables (Outgoing calls 1 and Outgoing calls 2).

For specified subscribed appropriate rule (Outgoing calls 1 or Outgoing calls 2) is assigned.

Fixed assignment of specified outgoing line (IPO or FXO).

It means, that specified subscriber, independently on dialed number will be routed via assigned in configuration outgoing line.

Manual selection of line for establishing outgoing call.

Before dialing external number, number of outgoing line should be selected (see: 4.2.3 Lines/trunks/external ports)

Transferring calls

To transfer current call, you should press Flash button and dial target number. Caller will hear a melody and call will be holded.
A If target number is free:

1. you hang up the handset and target number start ringing – if it is transfer without offering. If you can hear target phone ringing and nobody answer this call, you can intercept this ringing back by selecting service code *978.
2. you wait until somebody answer the call (to inform receiver about transferred call) – next you hang up the handset - it is transfer with offering. If nobody answer call on target phone, you can return to holded call by pressing 2 x flash.

B If target number is busy, you can:

1. press flash button once more – you return to holded call,
2. hang up the handset – holded call rings back.

Call forwarding *72 - on / *73 - off

• To activate call forwarding dial *72 target_number and press # - after service activation, you can hear confirmation Service is active.
• Code *73 should be selected to service deactivation.

Call intercerption *978

*978 - call interception (digits 78 ≡ PU PickUp) – if another connected to PBX phone is ringing you can „intrercept” this call by selecting this code.

Answering doorphone calls during another call

If any call is established and doorphone call is coming – subscriber hears short beep signal. In following situation it is possible:

• finish call and after hang up handset, doorphone start ringing.
• press flash button and dial extension number assigned to doorphone (phone call is holded); after next flash pressing subscriber returns to phone call.

Conference calls, 3PTY calls.

During call (outgoing, incoming, internal):

1. press flash button,
2. dial extension number of third person of conference, after establishing call:
3. press flash button and next 3 – conference call is established.

Conference call is disconnected if at least two conference participants disconnect himself/herself.

Quick start

Należy podłączyć zasilanie do centrali – objawem procedury startowej będzie mruganie LED

na obudowie. Po starcie powinna świecić ciągle lub mrugać LED POWER.

Do dowolnego portu FXS należy podłączyć telefon, który będzie potrzebny do konfiguracji urządzenia.

Inside LAN network with DHCP service

Sprawdź adres IP: Podnieś słuchawkę telefonu i wybierz kod *947.

Urządzenie poda głosowo adres IP który otrzymało z DHCP.

Aby włączyć klienta DHCP (o ile poprzednio był wyłączony) należy wybrać *931. Urządzenie potwierdzi głosowo: „Usługa została przyjęta”.

Inside LAN network without DHCP service

Aby wyłączyć klienta DHCP: Podnieś słuchawkę telefonu i wybrarz kod *930. Urządzenie potwierdzi głosowo: „Usługa została przyjęta” i wykona restart z domyślnymi ustawieniami sieci:

IP:192.168.0.247MASKA:255.255.255.0BRAMA:192.168.0.1 DNS:194.204.159.1

Dla tej opcji działa również odsłuch adresu *947.

Configuration and compatible browsers

Urządzenie programuje się przez przeglądarkę internetową.

Aby połączyć się z centralą należy w pasku adresu przeglądarki internetowej wpisać adres otrzymany z urządzenia (zobacz: 5.1 W sieci LAN z serwerem DHCP lub 5.2 W sieci LAN bez usługi DHCP) Hasło: slican.

Zgodne przeglądarki internetowe to:

• FireFox 3.5.x oraz 3.0.x
• Internet Explorer 8.x
• Opera 10
• Google Chrome 3.x

Checking newest software version

Pierwszą czynnością po podłączeniu centralki powinno być sprawdzenie aktualnego oprogramowania (Firmware) urządzenia (Panel: Aktualizacja). Więcej w rozdziale Aktualizacja oprogramowania.

Resetting password

Wciśnij i przytrzymaj przez 2 sekundy przycisk reset. Kiedy wszystkie diody zaczną mrugać hasło zostanie zresetowane do fabrycznego (slican).

Retrieve default settings

1. Wyjmij przewód zasilający z gniazda 12V
2. Wciśnij (np. przy pomocy spinacza) i przytrzymaj przycisk reset (obok gniazda zasilania)
3. Włóż przewód zasilający do gniazda 12V
4. Odczekaj aż zaświecą się wszystkie diody i puść przycisk reset.

Tak zresetowana centrala wraca do wartości fabrycznych

VoIP function configuration - examples

Using VoIP provider

File:ITS op VoIP.png
Każde połączenie wychodzące można zrealizować za pomocą:

• FXO – linii analogowej podłączonej bezpośrednio do centralki
• IPO – skonfigurowanej linii usługi VoIP.

Z uwagi na fakt, iż zwykle usługi operatora VoIP są tańsze, można skierować wszystkie połączenia wychodzące w pierwszej kolejności przez takiego operatora, zaś w przypadku problemów (brak Internetu) ITS skieruje takie połączenia przez linie FXO (POTS).

Jednak w przypadku wysyłania faksów, modemów bądź innego rodzaju transmisji danych konieczne jest bezpośrednie skierowanie połączeń do sieci PSTN.

Kolejność wyjść ustawia się w panelu Ruch wychodzący i jest ona zależna od prefiksu.

IPO - VoIP line configuration

Panel: Translacje IP (IPO):

Aby skonfigurować/przypisać danego operatora należy:

1. Wybrać linię VoIP.
2. Wypełnić dane związane z danym kontem usługi VoIP zdefiniowanej u operatora.

Domyślny port to 5060, można go zmienić dla każdej z translacji z osobna.

Sposób wychodzenia określa się w Panelu: Ruch wychodzący.

Using VoIP subscriber

File:ITS IPS.png
Depending on Slican ITS model from 1 to 8 IPS (VoIP subscribers) can be logged.

According presented figure, VoIP subscriber can be can be any client in LAN network or outside of it - in Internet network.

VoIP subscribers extend PBX capacity and its range. Due to this feature company's extension numbers can exist everywhere, if Internet network is available, can use external ITS lines according assigned privileges.

IPS - IP subscriber configuration

Pane: IP Subscribers (IPS):

To configure IP subscriber account following should be done:

1. Subscriber should be selected from list.
2. Enable selected subscriber.
3. Password should be assigned to VoIP subscriber. Password can be entered manually or generated by pressing adjacent button.

Attension! Extension number is always used as login.

1. Additional parameters of IP subscriber are: codecs used by subscriber and subscriber comment.

If remote subscriber (outside LAN) login is required, port forwarding in router to ITS address in LAN. SIP port (signaling) for IP sunscribers: 5060 UDP by default (it can be changed in pane Global options). RTP ports: 8100-8200 UDP It is recommended to assign fixed address to PBX.

Admin service codes

• *981 - echo test – useful during PBX startup (only for internal calls)

• *982 - melody test – useful during PBX startup (only for internal calls)

• *947 – read PBX IP address (47 ≡ IP)

• *931 - switching on DHCP client in ITS (default settings)
• *930 - switching off DHCP client in ITS and assigning default IP parameters

Firmware updating

If ITS is connected to the Internet, it is recommended to upgrade ITS firmware (if newer version is available).

Pane Update->Find update->Select version->Update.

Attention! After firmware update execution all settings are removed, so before updating configuration printout should be done. It can be used in configuration restore after updating.

Safety requirements while using ITS

Security rules and proper using must be obligatory observed for assuring device proper operation.

Below basic rules concerning ITS are presented. Without fulfiling these rules any claim or notice presented by users cann't be accepted by manufacturer.

Rules presented here concerns installation, premises and requirements concerning power supply network.

Installation

• Device should be installed and startup by service with manufacturer authorization.
• All installation activities should be performed according assembly and safety rules.
• Due to heat abstraction it is recommended to install ITS in vertical position, so terminals should be accessible from the right side of device.

Work environment

1. Due to durability and operating quality of electronic elements device should not be installed inside buildings or spaces with high humidity.
2. Due to risk of flood of water, device should not be located near water reservoirs (pools, taps, etc.).
3. Device should not be installed in premises with high dustiness or electromagnetic field intensity.

It is not recommended to install ITS in following permises:

1. in premises with direct influence of solar light,
2. in premises where vibration are very often or strong,
3. near radio aerials.

All devices connected to ITS should have certificates of conformity with EU regulations.

Certificate of conformity, proper device disposal

CERTIFICATE OF CONFORMITY
Manufacturer: SLICAN sp. z o.o. ul. M. Konopnickiej 18 85-124 Bydgoszcz	Type: IP PBX	Models: SLICAN ITS-0106 SLICAN ITS-0206 SLICAN ITS-0286
Device description: IP PBX ITS-0206; ITS-0286 with capacity of 8 ports and ITS-0106 with capacity of 7 ports, plus VoIP. Up to 6 analogue phones with tone or pulse dialing and VoIP phones can be connected to the PBX. Device can cooperate with PSTN network using annalogue trunkss with ASS signaling and with VoIP providers using LAN interface.
Product fulfiles following EU Directive 99/5/WE R&TTE, it also fulfiles requirements of following harmonized standards: EN 60950-1:2007;EN 55022:1998 + A1:2000 + A2:2003;EN 55024:1998 + A1:2001 + A2:2003
Additional information: Current text of certificate of conformity can be downloaded from website www.slican.com ITS fulfiles requirements concerning allowed disturbances level for B class devices.
Bydgoszcz, 01-07-2010

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