MessengerCTI.Mobile Manual

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Messenger 2.png

Introduction

MessengerCTI.Mobile Slican Software is mobile application dedicated for Android operating system, which allow to make incoming or outgoing calls, access to phone book, call history, view status of other subscribers and chat.
Application can work together alongside desk phone and smartphone already in use by PBX subscriber.

Application have advantage of being integrated with phone book saved in PBX. MessengerCTI.Mobile is using phone book stored in PBX but phone book entries can be modified only by using system phone or by computer with MessengerCTI.Desktop application or WebCTI. Additionaly MessengerCTI.Mobile Slican software operates as internal messenger-chat. Messenger can be use by all subscribers of particular PBX if required licenses are supplied.

Application advantages

  • application available(for free) from Google Play store - only CTI.plus license applied to PBX is required
  • phone book with access to subscribers availability(chat, phone status, text status)
  • option of adding and removing subscribers from favorite group, synchronised with MessengerCTI.Desktop
  • history of recent calls/messages sorted chronologically
  • logging with phone simultaneously as desk phone or as separate MessengerCTI subscriber(NCP PBX only)
  • chat/messenger
  • chat history with phone call history
  • voice calling through GSM(two connection options- capture or parallel)
  • flexible configuration of audio notifications
  • access to PBX services configuration from phone
  • rapid access number for fast call forwarding
  • option of setting up busy status of desk phone if GSM is buy (on by default)
  • option of setting up incoming call denying on GSM if desk phone is busy
  • option of copying text from chat
  • support of DualSim smartphone or two phones simultaneously (private or business)
  • convenient access to opening door/gate if receiving call from doorphone DPH.IP or from context contacts menu
  • additional desktop widget for fast access to open DPH.IP doorphone doors
  • automatic delay of notifications for MessengerCTI.Mobile if desk phone or MessengerCTI.desktop is active
  • option of copying contact from local phone book to PBX phone book
Attention!
  • For proper operation MessengerCTI.Mobile and PBX must have permanent access to Internet, fixed public IP address for PBX or forwarding port 5529 on edge router when PBX is on LAN behind NAT.
  • For VoIP connections with application - domain address or fixed public IP address, eventually 5060 UDP port forwarded on edge router(signalisation), 10000 - 20000 UDP (RTP voice frames for NCP PBX), 8100 - 8300 UDP (RTP voice frames for IPx, MAC, CCT PBX)to PBX IP address if it is behind NAT on local network

Minimum requirements

MessengerCTI.Mobile application - is available to download from Google Play store.

For installing application minimum requirements must be met:

  • Android operating system - minimum version KitKat (4.4.4)
  • PBX and application must have access to internet

Phone with lower version of operating system won't be able to install application.

Attention!

MessengerCTI.Mobile application works with IPx, MAC and CCT PBX with firmware version 6.53 or higher and NCP PBX1.11
VoIP with application is supported for IPx, MAC and CCT with firmware 6.54 and NCP firmware 1.12


Application installation

MessengerCTI.Mobile usage is licensed do purchasing of proper license is required. Purchased serial code is used during PBX configuration, serial code defines number of users that are able to use application. Application licensing doesn't interfere with installation. After installing application, it must be configured for connecting to PBX: Settings->Account (described below).

Attention!

If extensions number chosen for application doesn't have access rights to MessengerCTI.Mobile or PBX CTI account isn't configured properly for mobile application - connecting to PBX and synchronising data won't be possible.

Starting application

MessengerCTI.Mobile application runs just like any other application working on Android operating system. During startup application is logging to PBX(according to setting from Settings->Account tab). After successful login synchronising between application and PBX starts(call history and chat history).

Configuring application

For proper communication between application and PBX, CTI account information and other functions must be configured properly. Configuration menu is placed in upper right corner of application window. From drop down menu Settings menu can be chosen.

Fields required for configuration can be found here:account, notifications, handy numbers.

Account

Configured with information configured by PBX administrator.:

  • Your telephone number: internal subscriber number(extensions) with access to CTI communication
  • password: CTI user password
  • advanced -> Transmission protocol port: port used for communication with PBX - by default set to TCP 5529
  • Host: domain address or IP address of local PBX(public IP address for users outside LAN)

Notifications

Configuring call notifications:

  • ringtone: ringtone from available ones can be chosen.
  • missed call: notify about missed calls on status bar.

Configuring chat messages notifications:

  • message tone: tone from available ones can be chosen.

Handy numbers

List of handy numbers available during active call, they can be user for fast forward to another number from handy list.

Other

Configuring phone busy status depending on incoming call direction(GSM or CTI call):

  • during GSM talk, internal number will be busy
  • reject GSM when internal number is busy

Solving issues with proper software operation:

  • debug - administrator option which is turned on on software vendor suggestion, for analysing issue logs.

After turning on debug option additional Send logs field will appear in main menu. After choosing e-mail client, application logs will be sent to software manufacturer.

Services

Configuring application services related to connections/calls:

  • DND: Do not Disturb
  • forwarding calls:all will be forwarded to chosen number when busy or doesn't answer(must be noted that at first number is given, then forwarding happens)
  • silence application: silent mode

My description

Setting text status that will be visible to other MessengerCTI.Users or on screen of CTS-330 system phone.

About software

Information about:

  • current software version
  • type of connected PBX
  • PBX firmware version
  • Own number: CTI account number(internal PBX extension)
  • Own comment: user comment made by administrator

Updating application

Application is applying updates automatically, user can set on or off automatic updates in similar manner to other Google play store applications on phone. If new softwar version will be available in Goole Play store it will automatically download or notify about recent version.

Application structure

Main window

Main application windows give access to two tab:

  • Last/Recent - history of calls, chat messages and users statuses.
  • Contacts - access to PBX phone book with sorting options:favourites, internal, external.
  • login icon status with text status
  • searching contacts
  • applications settings menu
MessengerCTI opis new.png

Icons meaning

MessengerCTI.Mobile gives users intuitive preview of telephone status with seperate icon for every contact or call history event. These icons allow to chose action, check call status or inform about error/issues.

Icons and symbols

"Last/recent" starting application windows is showing history of calls. Icons located here are:

  • left side: application status of other MessengerCTI.Desktop/Mobile users or call history
  • right side: information about call direction and message status

Table 1 describes meaning of particular icons informing about application status of other MessengerCTI.Desktop/Mobile users:

  • PBX internal subscribers - icons showing status of logged application, touching icon allows to start chat or check call history
  • DPH.IP doorphone - door position, touching icon allows to check history
Ikona Icon meaning
MessengerCTID free.png user logged in
MessengerCTID be right back.png status: "Be right back"
MessengerCTID chat busy1.png status set by user "Do not disturb"
MessengerCTID chat no login.png user logged our, not available or status is set to "Hidden"
MessengerCTIMD chat free.png Desktop application status with configured Mobile version
MessengerCTIM chat DND.png calls and messages history
MessengerCTIM door open.png DPH.IP doorphone: door open
MessengerCTIM door closed.png DPH.IP doorphone: door closed
Table 1: Icon shows status of application, users and doorphones.

In case of phones being PBX extensions, icon will show phone status.

Ikona Icon meaning
MessengerCTIM call.png number is busy
MessengerCTIM ringing.png calling number or making outgoing call
MessengerCTIM failure1.png number is not available or faulty
MessengerCTIM DND.png DND service is on
Table 2: Icons displaying phone status

Table 3 shows meaning of icons displaying calls status:

Icon Icon meaning
MessengerCTIM incom call.png incoming call
MessengerCTIM out call.png outgoing call
MessengerCTIM no answer qty.png new missed call
MessengerCTIM no answer.png missed call
Table 3: Icons displaying calls.

Table 4 shows icons displaying message status:

Icon Icon meaning
MessengerCTIM incom chat.png Message received
MessengerCTIM out chat.png Message sent, read
MessengerCTIM no answer chat.png New message, received
MessengerCTIM no received chat.png Message sent, not read
MessengerCTIM send read chat conf.png Message sent, read - dialogue window view
MessengerCTIM send notread chat conf.png message sent, not read - dialogue window view
MessengerCTIM send unav chat conf.png Message sent to logged out user - dialogue window view
Table 4: Icons showing message status.
Table 5 shows description of application errors and notifications. Notifications are visible under status icon.
Notification Meaning
MessengerCTIM no internet.png No connection: check network connection
MessengerCTIM no auth.png Wrong login or password: check account settings
MessengerCTIM no licen.png App not allowed in PBX: contact PBX administrator

Table 5: Error icons meaning.

Supporting messages and calls

For call between two users necessary are:

  • proper account configuration of application and PBX
  • full connection between application and PBX(full data synchronisation of application with PBX) - application icon should have green color
  • installed Slican system phone, VoIP or analog phone for IPx, MAC or NCP PBX or configured MessengerCTI subscriber((only NCP PBX)

Making calls

Two ways of making calls:

  • from Contacts tab - choosing subscriber from particular group (if applicable), or from "All contacts" group. Call is made by touching contact tab, then choosing icon from drop down menu.
  • from Contacts tab- searching for phone number in Search field by using keyboard then touching lower right corner of keyboard
MessengerCTIM out ext1.png
  • from Last/Recent - find subscriber which we had shared call(he called or we called him) and then make call by touching middle part of contact tab and choosing action from drop down menu
MessengerCTIM out number1.png

Connecting calls are displayed with call screen just like calls made using GSM. Application at first is connecting call to PBX dedicated number for MessengerCTI.Mobile users, configured by PBX administrator. Then PBX is connecting by transit to number chosen by MessengerCTI.Mobile. Due to that reason, required city line for PBX must be at least ISDN BRA.

Incoming calls

Incoming calls are displayed with popping up call window and ring tone configured in application notifications settings. Calls are received by sliding icon with green handset, if we want to reject call it can be done with sliding red handset. If additional handy numbers were set, call may be forwarded to them by sliding icon with handy number. Process of receiving incoming calls works by making a return call with GSM line to application access number defined by PBX administrator.

MessengerCTIM incoming2.png

Missed calls are displayed with icon MessengerCTIM no answer qty.png. Going to call history or calling back will clear information about amount of missed calls.

Messages support

Application allows to send and receive text messages between MessengerCTI.Desktop/Mobile user (internal chat). To send message user status icon must be touched or from drop down menu and touching contact tab, then choosing chat.
Receiving messages is displayed on notification bar by proper icon and defined ring tone.
If subscriber is using both versions of MessengerCTI, messages history is stored locally in MessengerCTI.Dekstop application.
Below is example of chat window:

MessengerCTIM czat1.png

Contacts

Contacts tab allow to display and search for actions related to particular contacts. Numbers from other groups can be accessed from drop down contact list grouped as:

  • favourites
  • all groups
  • all contacts
  • internal
  • external
  • private

By default Favourites group is visible.

MessengerCTIM contacts1.png

Call history

By default Last/Recent tab will be visible and showing calls and chat messages history.
In history every position is at least one call or message. If there is more then one call/message and they come from sam user, on their icon number will be displayed. Every position is displaying caller number, commentary(if number is from phone book outside PBX), time and date of call.
If in history there are missed calls or messages, Last/Recent field will be marked with red dot.
History tab allows to call back or reply to messages.

Configuring Slican PBX

For proper communication between application and PBX are required:

  • correct manufacturer license
  • specific PBX configuration

IPx, CCT PBX configuration

With ConfigMan software:

  1. Inside Themes tab and then Global settings->Global settings/Remain:
    1. ANo:configure access number that application will chose for making call to PBX and setting up incoming call
    2. Adr - public host name or PBX IP address for connecting to application(for VoIP calls with application)
  2. Inside Subscribers menu, Tables then Subscribers->Subscribers/CTI settings:
    1. AwdMbl: allow access to MessengerCTI.Mobile application
    2. AwdGSM: allows to connect phone calls through GSM network
    3. IncC: setting up method of how application connects incoming calls:
      1. Call pickup - picking up incoming call with application means making outgoing call with GSM phone to number from 'ANo field inside Global settings/Remain
      2. Parrallel calling - incoming calls to GSM phone from number set in ANofield inside Global settings/Remain
    4. MnNo: configure GSM phone access number, on which application is installed, optionally configure second number(for dual SIM phones)
    5. SecNo: second GSM phone number with installed application(optional, for dual SIM phones)


For application to work with each settings, these fields parameters must be set:

  • VoIP network: 1.2, 2.1
  • GSM network: 1.1, 2.1, 2.2, 2.2.1, 2.2.2, 2.3 and 2.3.1 or 2.3.2

Minimum PBX firmware version - 6.53, for VoIP - 6.54

NCP PBX configuration

From ConfigWEB application:

  • Extensions->Settings->CTI application settings menu, configure access number that application will use to call to PBX and make accept incoming call
  • in subscriber editing for SIP, FXS, CTS, Messenger CTI number in menu Extensions->Subscribers->CTI settings
    • configure GSM phone access number which will have installed application
    • set up type of handling incoming calls: call pickup (only application is ringing up) or parallel calling(application and internal phone is ringing up)

Minimum software version is: 1.11.

From ConfigWEB application:

  1. Extensions->Settings->CTI application settings menu, configure
    1. Public host name or PBX IP address for XML Slican protocol - domain name or IP address for exchanging/synchronisation information and data between application and PBX
    2. Public host name or PBX IP address for VoIP calls - domain name or IP address for for configuring VoIP calls
    3. PBX number for GSM calls - which will call GSM phone with installed application to call PBX or PBX to phone and set up call (if GSM network mode is configured)
  2. configure subscribers for SIP,FXS, CTS, MCTI with 'Extensions/Subscribers/CTI Settings/ MessengerCTI.Mobile
    1. Allow access to MessengerCTI.Mobile application
    2. if using GSM network allow phone calls handling using GSM
      1. set up GSM phone access number for device with installed application
      2. set up second GSM phone number with installed applicatio (optional, for dual SIM devices)
    3. set up incoming calls handling
      1. call pickup - picking up incoming call with application is achievied by GSM phone making outgoing call to number set in Extensions/ Settings/ CTI applications settings / MessengerCTI'
      2. Parallel calling - incoming call to GSM phone from number set with Extensions/ Settings/ CTI applications settings / MessengerCTI'


For application to work, these fields must be set:

  • VoIP: 1.1, 1.2, 2.1
  • GSM: 1.1, 1.3, 2.1, 2.2, 2.2.1, 2.2.2, 2.3 and 2.3.1 or 2.3.2


Minimum PBX firmware version - 1.11, for VoIP - 1.12

Use cases examples

MessengerCTI.Mobile application is useful tool for companies that employ mobile workers which requires constant access to phone with internal number of phone system.
These employees can be a good example:

  • sales department - working in different locations, office <-> outside office
  • service support - constant fieldwork
  • remote worker - remote work
  • mobile worker - working on vast area(production halls, vast areas) -where Wifi or DECT network range won't be adequate

Installing beta version

"Beta" version contains new functionalities which will be added in next production version but not all of planned functions are implemented. This version also cointains fixes for error submited for earlier versions. It was initialy tested.
To install beta version:
- If on the phone MessengerCTI is installed, uinstall it.
- log to Google Play as application tester
In this case: Log in from computer or phone web browser to your Google account. If you hav more then account it is important to log into account which was used to configure your phone.
Click this link: beta version registration
When you will see this info:
Google beta.jpg
Click BLUE BUTTON to sign up for testing
Going back to phone configuration:
- Because Google Play updates can be delayed, it is recommend to turn of Play Store application before installing MessengerCTI.
- Clicking on shortcut will start Play Store again. Search for MessengerCTI application. It is recommended to search also for Slican due to many other application using "messenger" word in their naming.
- Install application.
- Configure according to manual.j
Use beta version features.