Difference between revisions of "TouchCTI Instruction manual Tab:Contacts"
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* establishing new call or transferring existing call to selected contact by touching it. | * establishing new call or transferring existing call to selected contact by touching it. | ||
<br><br> | <br><br> | ||
| − | =[[ | + | =[[TouchCTI instruction manual - using |Establishing calls]]= |
| + | |||
=Presenting contact status= | =Presenting contact status= | ||
==Free, standby status== | ==Free, standby status== | ||
{|{{prettytable}} | {|{{prettytable}} | ||
| − | |[[File:Free_status.png]]<br><center> | + | |[[File:Free_status.png]]<br><center>Free, standby</center>||[[File:Free&DND.png]]<br><center>Free with DND service active</center>||[[File:Damaged_contact.png]]<br><center>Damaged or switched off</center>||[[File:No_call_contact.png]]<br><center>Sleep status<ref name="Sleep">For the long time there was no activity of this port. If and after what time contact in TouchCTI change into sleep status is defined in '''ConfigMAN''' application, sheet: '''Global settings/Remain''' ''fields'' '''SlpEn and SlpTi'''.</ref>.</center> |
|- | |- | ||
|} | |} | ||
| − | == | + | ==Hot number dialing and waiting for connection== |
{|{{prettytable}} | {|{{prettytable}} | ||
| − | |<center>[[ | + | |<center>[[File:Ringing_contact.png]]<br>Contact is busy, phone dial outgoing number - contact button - horizontal edges are {{red|red}} ad handset icon is visible</center> |
|- | |- | ||
|} | |} | ||
| − | == | + | ==Incoming call signaling== |
{|{{prettytable}} | {|{{prettytable}} | ||
| − | |[[ | + | |[[File:Ringing_contact_in.png]]<br>Contact is ringing, announcing incoming<br> call||[[File:Ringing_contact_TouchCTI.png]]<br>Contact is ringing, announcing incoming<br> call from TouchCTI |
|- | |- | ||
|} | |} | ||
| − | == | + | ==Established call== |
{|{{prettytable}} | {|{{prettytable}} | ||
| − | |[[ | + | |[[File:Call_contact.png]]<br>Call is established - when<br> TouchCTI is not a part of such call.||[[File:Call_contact_TouchCTI.png]]<br>Call with TouchCTI is established - <br> {{red|red border}} and yellow background<br> |
|- | |- | ||
|} | |} | ||
| − | =[[ | + | =[[File:Edit_pen.png]] Edit mode: Editing and completing contact area= |
{| | {| | ||
| − | | | + | |To switch to '''Edit''' icon [[File:Edit_pen.png]] should be pressed, then following picture can be seen in status pane:<br>If there is no any actions during circa 15 seconds or after pressing<br> [[file:Edit_pen.png]] once more, edit mode is abandoned.|| [[File:Edit_mode.JPG]] |
|- | |- | ||
|} | |} | ||
| − | == | + | ==Editing and completing contact area consist of following actions:== |
| − | + | If in edit mode you press contact group tab, context menu appear on screen. This menu enables to: | |
| − | === | + | ===Contact group edition=== |
| − | * | + | * Adding new group/tab |
| − | * | + | * Edit group/tab name |
| − | * | + | * Moving tab to left, right |
| − | * | + | * Deleting group/tab |
| − | * | + | * Adding subgroup |
| − | * | + | * Adding and organizing contacts |
| − | === | + | ===Contact subgroup edition=== |
| − | * | + | * Adding new subgroup/tab |
| − | * | + | * Edit subgroup/tab name |
| − | * | + | * Moving tab to left, right |
| − | * | + | * Deleting subgroup/tab |
| − | * | + | * Adding and organizing contacts |
| − | === | + | ===Contact edition=== |
| − | * | + | *Touching empty place enables: |
| − | ** | + | **adding new contact |
| − | ** | + | **organizing contacts |
| − | * | + | *Touching existing contact enables: |
| − | ** | + | **Edit (including number change, comment change<ref name="Komentarz">If option '''For presentation use: System comment''' - then if change was done in PBX, comment changes - also caption presented on contact label changes.</ref>, location change - group, subgroup). |
| − | ** | + | **Copy (specified contact can be located in different positions - groups or subgroups). |
| − | ** | + | **Cut (operate similarly as copy or paste). |
| − | ** | + | **Remove (cutted or copied contact). |
| − | * | + | *Touching and holding (drag&drop) enables to move contact over free space. |
| − | + | ||
| − | == | + | ==Quick [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |conference]] preparing [[File:Zakladki conference2 24.png]]== |
| − | + | From inside menu - option [[TouchCTI Instruction manual Tab:Contacts#Contact group edition |Contact group edition]] as well as option [[TouchCTI Instruction manual Tab:Contacts#Contact subgroup edition |Contact subgroup edition]] it is possible to quick preparing [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |conference]].<br> | |
| − | + | After selecting option [[File:Conference.png]]'''Conference''' all contacts from current contact group/subgroup are added to prepared conference and pane [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |Gathering conference]] is open. | |
| − | == | + | ==Gathering contacts - quick adding new contacts== |
| − | + | After selecting option '''Gathering contacts''' tab [[Instrukcja_Obsługi_TouchCTI_Zakładka_Książka |Book]] [[File:Zakladki book2 24.png]] is activated and in the call queue pane list of completing contacts is visible during completing process. | |
| − | === | + | ===How to complete contacts?=== |
| − | <center>[[ | + | <center>[[File:Io TouchCTI book.JPG]]</center> |
| − | # | + | # Select and touch specified position (contact). |
| − | # | + | # This contact is copierd to gathering pane. First activity should be repeated until selecting all contacts. |
| − | # | + | # Nuber source can be following: |
| − | ## | + | ## Existing contacts |
| − | ## | + | ## Numbers dialed manually from [[File:Zakladki keyboard2 24.png]][[TouchCTI Instruction Manual Tab:Keyboard |keyboard]] |
| − | ## | + | ## Numbers from Phone book |
| − | ## | + | ## Numbers from history |
| − | # | + | # Confirm set of numbers by clicking '''OK''' |
| − | {{ | + | {{References}} |
---- | ---- | ||
| − | [[ | + | [[TouchCTI Instruction manual |Back]] |
| + | <center>[[TouchCTI instruction manual - using |How to use ?]]</center> | ||
Latest revision as of 11:45, 14 January 2011
Contacts Tabs enable to:
- storing up to 2688[1] phone numbers,
- defining word description of every number,
- downloading of word description of contacts from extension number list or public phone book,
- creating groups and subgroups of contacts,
- displaying current information about extension number status (free, busy, DND),
- establishing new call or transferring existing call to selected contact by touching it.
Contents
Establishing calls
Presenting contact status
Free, standby status
 |
 |
 |
 |
Hot number dialing and waiting for connection
 Contact is busy, phone dial outgoing number - contact button - horizontal edges are red ad handset icon is visible |
Incoming call signaling
 Contact is ringing, announcing incoming call |
 Contact is ringing, announcing incoming call from TouchCTI |
Established call
 Call is established - when TouchCTI is not a part of such call. |
 Call with TouchCTI is established - red border and yellow background |
Edit mode: Editing and completing contact area
To switch to Edit icon  should be pressed, then following picture can be seen in status pane:If there is no any actions during circa 15 seconds or after pressing once more, edit mode is abandoned. |
|
Editing and completing contact area consist of following actions:
If in edit mode you press contact group tab, context menu appear on screen. This menu enables to:
Contact group edition
- Adding new group/tab
- Edit group/tab name
- Moving tab to left, right
- Deleting group/tab
- Adding subgroup
- Adding and organizing contacts
Contact subgroup edition
- Adding new subgroup/tab
- Edit subgroup/tab name
- Moving tab to left, right
- Deleting subgroup/tab
- Adding and organizing contacts
Contact edition
- Touching empty place enables:
- adding new contact
- organizing contacts
- Touching existing contact enables:
- Edit (including number change, comment change[3], location change - group, subgroup).
- Copy (specified contact can be located in different positions - groups or subgroups).
- Cut (operate similarly as copy or paste).
- Remove (cutted or copied contact).
- Touching and holding (drag&drop) enables to move contact over free space.
Quick conference preparing 
From inside menu - option Contact group edition as well as option Contact subgroup edition it is possible to quick preparing conference.
After selecting option 
Conference all contacts from current contact group/subgroup are added to prepared conference and pane Gathering conference is open.
Gathering contacts - quick adding new contacts
After selecting option Gathering contacts tab Book 
is activated and in the call queue pane list of completing contacts is visible during completing process.
How to complete contacts?
- Select and touch specified position (contact).
- This contact is copierd to gathering pane. First activity should be repeated until selecting all contacts.
- Nuber source can be following:
- Existing contacts
- Numbers dialed manually from
keyboard - Numbers from Phone book
- Numbers from history
- Confirm set of numbers by clicking OK
References
- ↑ For the long time there was no activity of this port. If and after what time contact in TouchCTI change into sleep status is defined in ConfigMAN application, sheet: Global settings/Remain fields SlpEn and SlpTi.
- ↑ If option For presentation use: System comment - then if change was done in PBX, comment changes - also caption presented on contact label changes.
