Difference between revisions of "CTIP and VoIP integration"
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(→Using Slican TelefonCTI application) |
(→Using Slican TelefonCTI application) |
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VoIP phone signaling forces some rules of behaviour: | VoIP phone signaling forces some rules of behaviour: | ||
* Lifting handset (empty SETUP frame) can be simulated by dialing '''**''' '', it enables to dial number by TelefonCTI application. | * Lifting handset (empty SETUP frame) can be simulated by dialing '''**''' '', it enables to dial number by TelefonCTI application. | ||
− | * | + | * How to establish call using application ('''TelefonCTI'''): |
:# użytkownik wpisuje żądany numer (bądż wybiera go z książki telefonicznej) w okienku aplikacji CTI | :# użytkownik wpisuje żądany numer (bądż wybiera go z książki telefonicznej) w okienku aplikacji CTI | ||
:# zatwierdza numer (ENTER) | :# zatwierdza numer (ENTER) | ||
:# w okienku aplikacja żąda podniesienia słuchawki | :# w okienku aplikacja żąda podniesienia słuchawki | ||
− | * | + | * VoIP client (Softphone, gateway, VoIP Phone) |
− | :* | + | :* User dial '''**''' on VoIP phone |
Notices for developers concerning protocol: | Notices for developers concerning protocol: |
Revision as of 09:29, 2 November 2010
Conditions
CTIP signaling for VOIP subscriber (ver. 1) includes some limitations. After switching on CTIP signaling for VoIP subscriber (Subscribers/Special settings Field: Access levels to CTI transmission), only one call can be established from VoIP (SIP, IAX) account - only one VoIP channels can be seized, it means:
- while busyness of subscriber there is no possibility to establish second call with this subscriber;
- subscriber is not authorized to establish second outgoing call;
- while established call there is possibility to hold interlocutor without transferring him/her.
Using Slican TelefonCTI application
VoIP phone signaling forces some rules of behaviour:
- Lifting handset (empty SETUP frame) can be simulated by dialing ** , it enables to dial number by TelefonCTI application.
- How to establish call using application (TelefonCTI):
- użytkownik wpisuje żądany numer (bądż wybiera go z książki telefonicznej) w okienku aplikacji CTI
- zatwierdza numer (ENTER)
- w okienku aplikacja żąda podniesienia słuchawki
- VoIP client (Softphone, gateway, VoIP Phone)
- User dial ** on VoIP phone
Notices for developers concerning protocol:
- In history of dialed numbers for VoIP phone there is no proper number (** is stored).
- There is no possibility to generate FLASH via CTIP protocol (locked).
- There is no possibility to lift or hang off the handset (as analogue phone)
- Status of lifted handset (STAT) is generated when:
- incoming call is answered,
- outgoing call is generated.
- Status of hanged off handset (STAT) is generated when VoIP channel becomes free.