CTIP and VoIP integration

Conditions

CTIP signaling for VOIP subscriber (ver. 1) includes some limitations. After switching on CTIP signaling for VoIP subscriber (Subscribers/Special settings Field: Access levels to CTI transmission), only one call can be established from VoIP (SIP, IAX) account - only one VoIP channels can be seized, it means:

• while busyness of subscriber there is no possibility to establish second call with this subscriber;
• subscriber is not authorized to establish second outgoing call;
• while established call there is possibility to hold interlocutor without transferring him/her.

Using Slican TelefonCTI application

VoIP phone signaling forces some rules of behaviour:

• Lifting handset (empty SETUP frame) can be simulated by dialing ** , it enables to dial number by TelefonCTI application.
• Jak należy postępować przy wywołaniu połączenia (TelefonCTI):

1. użytkownik wpisuje żądany numer (bądż wybiera go z książki telefonicznej) w okienku aplikacji CTI
2. zatwierdza numer (ENTER)
3. w okienku aplikacja żąda podniesienia słuchawki

• Klient VoIP (Softphone, bramka, Telefon VoIP)

• Użytkownik wybiera na telefonie VoIP ** (słownie: dwie gwiazdki)

Notices for developers concerning protocol:

• In history of dialed numbers for VoIP phone there is no proper number (** is stored).
• There is no possibility to generate FLASH via CTIP protocol (locked).
• There is no possibility to lift or hang off the handset (as analogue phone)
• Status of lifted handset (STAT) is generated when:

1. incoming call is answered,
2. outgoing call is generated.

• Status of hanged off handset (STAT) is generated when VoIP channel becomes free.

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