Difference between revisions of "TouchCTI Instruction manual"
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=Introduction= | =Introduction= | ||
'''Dear customer!''' <br> | '''Dear customer!''' <br> | ||
| − | It is | + | It is Slican's pleasure to present perfect tool for maintenance and monitoring of phone calls as well as conference management. |
The best solution is to use this software with Touchscreen PC. | The best solution is to use this software with Touchscreen PC. | ||
==Functionality== | ==Functionality== | ||
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|Touch console Slican TouchCTI is destined for phone call operator support in following activities: | |Touch console Slican TouchCTI is destined for phone call operator support in following activities: | ||
* caller identification, | * caller identification, | ||
| − | * | + | * answering, rejecting and transferring call activities support, |
| − | * | + | * presentation of internal phones status (free, busy, DND), |
| − | * | + | * access to hold and waiting calls queue, |
| − | * | + | * retrieving transferred calls if terminal subscriber didn't answers, |
| − | * | + | * parked calls management, |
| − | * | + | * searching internal numbers list and public phone book, |
| − | * | + | * saving and searching call history, |
| − | * | + | * conference creating and managing. |
||[[File:Awizo and hand.jpg]] | ||[[File:Awizo and hand.jpg]] | ||
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==Applications== | ==Applications== | ||
| − | '''TouchCTI''' - | + | '''TouchCTI''' - can be used in: |
| − | * | + | * Emergency number service (112) stations, dispatcher stations. |
| − | * | + | * Pproxy stations in large organizations as hospitals, offices, high schools, administrations. |
| − | * | + | * All types of CallCenter solutions. |
| − | * | + | * Everywhere with large number of incoming calls. |
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| − | + | __TOC__ | |
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| − | = | + | =[[TouchCTI Requirements |Requirements]]= |
| − | + | Basic elements of system: [[TouchCTI Requirements |Slican server, Touchscreen PC, licence for application]]. | |
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| − | == | + | =[[TouchCTI installation and configuration |Installation and configuration]]= |
| + | After successful software installation following elements should be configured: | ||
| + | ==On the Slican server side== | ||
| + | Using '''ConfigMAN''' application following should be done: | ||
| + | # License code for Slican TouchCTI should be entered. Sheet: '''Global settings/Licences''' Field ''TouchCTI''. | ||
| + | # Privileges for using application Slican TouchCTI for specified CTS phone should be set. Sheet: '''Subscribers/Special services''' Field ''TouchCTI''. | ||
| + | # Subscriber PIN code should be set. Sheet: '''Subscribers/Services''' Field '''PIN'''<ref name="PIN">Four digits subscriber PIN code</ref>. | ||
| + | |||
| + | ==On the TouchCTI application side== | ||
| + | After installing application button [[File:T CTI Settings.png]] '''Settings''' should be selected, following tabs are available: | ||
| + | ===Connection=== | ||
| + | CTS phone number, Phone PIN<ref name="PIN">Four digit subscriber PIN code</ref>, PBX IP address<ref name="IP-MAC">For Slican MAC-6400/MAC-ZERO it is the number of LAN interface included on controller card</ref>. | ||
| + | |||
| + | ===General settings=== | ||
| + | In this tab following changes should be done: | ||
| + | * Defining '''button size''' viewed on screen. It is specially important for persons with impaired visions. | ||
| + | * '''Do not show transferring calls''', - If call was transferred (without announcing and until now there is not realized) - it is no visible in '''Call Queue Pane''' (it is visible in Additional options tabs - [[TouchCTI Instruction manual Tab:Forwarded |'''Forwarded''']]). | ||
| + | * '''Headphone for a CTS telephone''' - Switch on/off handling of headphones port in CTS system phone operating with TouchCTI application. Comfortable operation is possible while using headphones without touching system phone CTS. Call handling is provided only using TouchCTI application. | ||
| + | * '''Enable double click for contacts''' - depending on user preferences, it is possible to set dialing number option możliwe jest takie ustawienie opcji wybierania numerów za pomocą kontaktów, aby było wymagane potwierdzenie wyboru danej pozycji. | ||
| + | * Show date of last call<ref name="Soon">Currently it concerns only contacts with PBX extension number</ref> - In contact area date of last call is displayed. | ||
| + | * Show time of last call<ref name="Soon">Currently it concerns only contacts with PBX extension number</ref> - In contact area time of last call is displayed. | ||
| + | * Run application at Windows startup. | ||
| + | * Run application in touchscreen mode. This function hide mouse pointer. To switch mouse pointer on you can use shortcut '''CTRL+M'''. | ||
| + | |||
| + | ==If application can't connected with Slican server== | ||
{| | {| | ||
| − | |[[ | + | |[[File:Lack_of_connection.JPG]]||Lack of connection is signal with presented beside message in [[TouchCTI Instruction manual#GUI and TouchCTI application elements| status]] window.<br> |
| − | + | Then application and server IP connections should be checked. | |
| − | == | + | |
| − | + | ==If workstation is outside the LAN network or in another network location== | |
| − | + | In router connected to LAN or VLAN where Slican server is installed, port '''TCP:5529''' should be forwarded. | |
| + | Additionally port '''UDP:5522''', used for Slican IP system phones operating, should be forwarded. | ||
|- | |- | ||
|} | |} | ||
| − | |||
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| − | = | + | ==Starting up== |
| − | <center>[[ | + | {{warning|After proper launching, application intercepts and modifies some system phone functions.}} |
| − | == | + | [[TouchCTI_CTS_Functions |CTS system phone functions intercept or modify by '''TouchCTI''' application]] |
| − | + | ||
| − | {|{{prettytable}} | + | =GUI and TouchCTI application elements= |
| − | |<center>[[ | + | <center>[[File:Main window.JPG]]</center> |
| + | ==Action buttons== | ||
| + | Are available in different contents - as icons in [[TouchCTI Instruction manual - call queue pane |Call queue pane]] or in [[TouchCTI Instruction manual Tab:Contacts |Contacts Tab]]. | ||
| + | {|{{prettytable}} | ||
| + | |<center>[[File:Lala handset call3 green 32.png]]<br>Establish call,<br> dial number.</center>||<center>[[File:Lala handset horizontal3 red 32.png]]<br>Finish call, disconnect<br> while ringing - reject call.</center>||<center>[[File:Opcje kontekstu small.png]]<br>Option selection<br>Context menu.</center>||<center>[[File:TouchCTI_Forwarded.png]]<br> Call<br> transfer</center>||<center>[[File:Mute 32.png]]<br> Mute audio<br>call signaling.</center>||<center>[[File:Park16.png]]<br>Park this<br> call.</center> | ||
|- | |- | ||
|} | |} | ||
| − | ==[[ | + | ==[[TouchCTI Instruction manual - call queue pane|Call queue pane]]: presentation and call management== |
| − | + | Presents active and waiting calls, as well as calls which are returned to '''TouchCTI'''. It also enables to pick up, transfer and park calls. | |
| − | == | + | ==Tab [[File:Zakladki contacts 24.png]][[TouchCTI Instruction manual Tab:Contacts |'''Contacts''']]== |
| − | + | Presents contact statuses for ports which are defined in '''TouchCTI''', in [[TouchCTI Instruction manual#GUI and TouchCTI application elements |Contacts Tabs]]. | |
| − | == | + | ==Tab [[File:TouchCTI_Forwarded.png]][[TouchCTI Instruction manual Tab:Forwarded |'''Forwarded''']]== |
| − | + | In this tab calls forwarded by '''TouchCTI''' are presented. | |
| − | + | It is possible to present up to 28 such calls. | |
| − | == | + | ==Tab [[File:Zakladki keyboard2 24.png]][[TouchCTI Instruction Manual Tab:Keyboard |'''Keyboard''']]== |
| − | + | Enable to use numeric keyboard during number dialing from inside '''TouchCTI''' application. | |
| − | == | + | ==Tab [[File:Zakladki book2 24.png]][[TouchCTI Instruction Manual Tab:Book |'''Book''']]== |
| − | * | + | * Quick dialing numbers from private and public phone book. |
| − | * | + | * Edition of Public Phone Book. |
| − | * | + | * Quick creating [[TouchCTI Instruction manual Tab:Contacts |new contacts]]. |
| − | == | + | ==Tab [[File:Zakladki history 24.png]] [[TouchCTI Instruction manual Tab:History |'''History''']]== |
| − | + | Enable to select number from history and eventually add it to the [[TouchCTI Instruction manual Tab:Contacts |Contacts]]. | |
| − | == | + | ==Tab [[File:Zakladki conference2 24.png]][[TouchCTI Instruction manual Tab:Conference |'''Conference''']]== |
| − | + | Enable to create, managing and maintenance of conference. | |
| − | =[[ | + | =[[TouchCTI Instruction manual |How to use TouchCTI?]]= |
| − | {{ | + | {{References}} |
---- | ---- | ||
| − | [[ | + | [[Main_Page#Software |Back]] |
| − | + | ||
| − | + | ||
Latest revision as of 13:22, 14 January 2011
Introduction
Dear customer!
It is Slican's pleasure to present perfect tool for maintenance and monitoring of phone calls as well as conference management.
The best solution is to use this software with Touchscreen PC.
Functionality
Touch console Slican TouchCTI is destined for phone call operator support in following activities:
|
|
Applications
TouchCTI - can be used in:
- Emergency number service (112) stations, dispatcher stations.
- Pproxy stations in large organizations as hospitals, offices, high schools, administrations.
- All types of CallCenter solutions.
- Everywhere with large number of incoming calls.
Contents
Requirements
Basic elements of system: Slican server, Touchscreen PC, licence for application.
Installation and configuration
After successful software installation following elements should be configured:
On the Slican server side
Using ConfigMAN application following should be done:
- License code for Slican TouchCTI should be entered. Sheet: Global settings/Licences Field TouchCTI.
- Privileges for using application Slican TouchCTI for specified CTS phone should be set. Sheet: Subscribers/Special services Field TouchCTI.
- Subscriber PIN code should be set. Sheet: Subscribers/Services Field PIN[1].
On the TouchCTI application side
After installing application button 
Settings should be selected, following tabs are available:
Connection
CTS phone number, Phone PIN[1], PBX IP address[2].
General settings
In this tab following changes should be done:
- Defining button size viewed on screen. It is specially important for persons with impaired visions.
- Do not show transferring calls, - If call was transferred (without announcing and until now there is not realized) - it is no visible in Call Queue Pane (it is visible in Additional options tabs - Forwarded).
- Headphone for a CTS telephone - Switch on/off handling of headphones port in CTS system phone operating with TouchCTI application. Comfortable operation is possible while using headphones without touching system phone CTS. Call handling is provided only using TouchCTI application.
- Enable double click for contacts - depending on user preferences, it is possible to set dialing number option możliwe jest takie ustawienie opcji wybierania numerów za pomocą kontaktów, aby było wymagane potwierdzenie wyboru danej pozycji.
- Show date of last call[3] - In contact area date of last call is displayed.
- Show time of last call[3] - In contact area time of last call is displayed.
- Run application at Windows startup.
- Run application in touchscreen mode. This function hide mouse pointer. To switch mouse pointer on you can use shortcut CTRL+M.
If application can't connected with Slican server
 |
Lack of connection is signal with presented beside message in status window. Then application and server IP connections should be checked. If workstation is outside the LAN network or in another network locationIn router connected to LAN or VLAN where Slican server is installed, port TCP:5529 should be forwarded. Additionally port UDP:5522, used for Slican IP system phones operating, should be forwarded. |
Starting up
|
CTS system phone functions intercept or modify by TouchCTI application
GUI and TouchCTI application elements
Action buttons
Are available in different contents - as icons in Call queue pane or in Contacts Tab.
 Establish call, dial number. |
 Finish call, disconnect while ringing - reject call. |
 Option selection Context menu. |
 Call transfer |
 Mute audio call signaling. |
 Park this call. |
Call queue pane: presentation and call management
Presents active and waiting calls, as well as calls which are returned to TouchCTI. It also enables to pick up, transfer and park calls.
Tab 
Contacts
Presents contact statuses for ports which are defined in TouchCTI, in Contacts Tabs.
Tab 
Forwarded
In this tab calls forwarded by TouchCTI are presented. It is possible to present up to 28 such calls.
Tab 
Keyboard
Enable to use numeric keyboard during number dialing from inside TouchCTI application.
Tab 
Book
- Quick dialing numbers from private and public phone book.
- Edition of Public Phone Book.
- Quick creating new contacts.
Tab 
History
Enable to select number from history and eventually add it to the Contacts.
Tab 
Conference
Enable to create, managing and maintenance of conference.
