Difference between revisions of "TouchCTI Instruction manual"

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(→‎GUI and TouchCTI application elements)
(→‎General settings)
 
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After installing application button [[File:T CTI Settings.png]] '''Settings''' should be selected, following tabs are available:  
 
After installing application button [[File:T CTI Settings.png]] '''Settings''' should be selected, following tabs are available:  
 
===Connection===
 
===Connection===
−
CTS phone number, Phone PIN<ref name="PIN">Four digit subscriber PIN code</ref>, PABX IP address<ref name="IP-MAC">For Slican MAC-6400/MAC-ZERO it is the number of LAN interface included on controller card</ref>.
+
CTS phone number, Phone PIN<ref name="PIN">Four digit subscriber PIN code</ref>, PBX IP address<ref name="IP-MAC">For Slican MAC-6400/MAC-ZERO it is the number of LAN interface included on controller card</ref>.
  
 
===General settings===
 
===General settings===
Line 57: Line 57:
 
* '''Headphone for a CTS telephone''' - Switch on/off handling of headphones port in CTS system phone operating with TouchCTI application. Comfortable operation is possible while using headphones without touching system phone CTS. Call handling is provided only using TouchCTI application.
 
* '''Headphone for a CTS telephone''' - Switch on/off handling of headphones port in CTS system phone operating with TouchCTI application. Comfortable operation is possible while using headphones without touching system phone CTS. Call handling is provided only using TouchCTI application.
 
* '''Enable double click for contacts''' - depending on user preferences, it is possible to set dialing number option możliwe jest takie ustawienie opcji wybierania numerów za pomocą kontaktów, aby było wymagane potwierdzenie wyboru danej pozycji.
 
* '''Enable double click for contacts''' - depending on user preferences, it is possible to set dialing number option możliwe jest takie ustawienie opcji wybierania numerów za pomocą kontaktów, aby było wymagane potwierdzenie wyboru danej pozycji.
−
* Show date of last call<ref name="Soon">Currently it concerns only contacts with PABX extension number</ref> - In contact area date of last call is displayed.
+
* Show date of last call<ref name="Soon">Currently it concerns only contacts with PBX extension number</ref> - In contact area date of last call is displayed.
−
* Show time of last call<ref name="Soon">Currently it concerns only contacts with PABX extension number</ref> - In contact area time of last call is displayed.
+
* Show time of last call<ref name="Soon">Currently it concerns only contacts with PBX extension number</ref> - In contact area time of last call is displayed.
 
* Run application at Windows startup.
 
* Run application at Windows startup.
 
* Run application in touchscreen mode. This function hide mouse pointer. To switch mouse pointer on you can use shortcut '''CTRL+M'''.
 
* Run application in touchscreen mode. This function hide mouse pointer. To switch mouse pointer on you can use shortcut '''CTRL+M'''.
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==Starting up==
 
==Starting up==
 
{{warning|After proper launching, application intercepts and modifies some system phone functions.}}
 
{{warning|After proper launching, application intercepts and modifies some system phone functions.}}
−
[[Instrukcja_Obsługi_TouchCTI_CTS_Funkcje |CTS system phone functions intercept or modify by '''TouchCTI''' application]]
+
[[TouchCTI_CTS_Functions |CTS system phone functions intercept or modify by '''TouchCTI''' application]]
  
 
=GUI and TouchCTI application elements=
 
=GUI and TouchCTI application elements=
−
<center>[[File:Main window.jpg]]</center>
+
<center>[[File:Main window.JPG]]</center>
 
==Action buttons==
 
==Action buttons==
−
Dostępne są w różnych kontekstach - zarówno na ikonach w [[Instrukcja_Obsługi_TouchCTI_Panel_kolejki_połączeń |Panelu kolejki połączeń]] jak i w [[Instrukcja_Obsługi_TouchCTI_Zakładka_Kontakty |Zakładce Kontakty]].
+
Are available in different contents - as icons in [[TouchCTI Instruction manual - call queue pane |Call queue pane]] or in [[TouchCTI Instruction manual Tab:Contacts |Contacts Tab]].
−
{|{{prettytable}}
+
{|{{prettytable}}  
 
|<center>[[File:Lala handset call3 green 32.png]]<br>Establish call,<br> dial number.</center>||<center>[[File:Lala handset horizontal3 red 32.png]]<br>Finish call, disconnect<br> while ringing - reject call.</center>||<center>[[File:Opcje kontekstu small.png]]<br>Option selection<br>Context menu.</center>||<center>[[File:TouchCTI_Forwarded.png]]<br> Call<br> transfer</center>||<center>[[File:Mute 32.png]]<br> Mute audio<br>call signaling.</center>||<center>[[File:Park16.png]]<br>Park this<br> call.</center>
 
|<center>[[File:Lala handset call3 green 32.png]]<br>Establish call,<br> dial number.</center>||<center>[[File:Lala handset horizontal3 red 32.png]]<br>Finish call, disconnect<br> while ringing - reject call.</center>||<center>[[File:Opcje kontekstu small.png]]<br>Option selection<br>Context menu.</center>||<center>[[File:TouchCTI_Forwarded.png]]<br> Call<br> transfer</center>||<center>[[File:Mute 32.png]]<br> Mute audio<br>call signaling.</center>||<center>[[File:Park16.png]]<br>Park this<br> call.</center>
 
|-
 
|-
 
|}
 
|}
  
−
==[[Instrukcja Obsługi TouchCTI_Panel kolejki połączeń|Call queue pane]]: visualization and call management==
+
==[[TouchCTI Instruction manual - call queue pane|Call queue pane]]: presentation and call management==
 
Presents active and waiting calls, as well as calls which are returned to '''TouchCTI'''. It also enables to pick up, transfer and park calls.
 
Presents active and waiting calls, as well as calls which are returned to '''TouchCTI'''. It also enables to pick up, transfer and park calls.
  
−
==Tab [[File:Zakladki contacts 24.png]][[Instrukcja_Obsługi_TouchCTI_Zakładka Kontakty |'''Contacts''']]==
+
==Tab [[File:Zakladki contacts 24.png]][[TouchCTI Instruction manual Tab:Contacts |'''Contacts''']]==
−
Presents contact statuses for ports which are defined in '''TouchCTI''', in [[Instrukcja_Obsługi_TouchCTI#Interfejs_u.C5.BCytkownika |contact tabs]].
+
Presents contact statuses for ports which are defined in '''TouchCTI''', in [[TouchCTI Instruction manual#GUI and TouchCTI application elements |Contacts Tabs]].
  
 
==Tab [[File:TouchCTI_Forwarded.png]][[TouchCTI Instruction manual Tab:Forwarded |'''Forwarded''']]==
 
==Tab [[File:TouchCTI_Forwarded.png]][[TouchCTI Instruction manual Tab:Forwarded |'''Forwarded''']]==
Line 96: Line 96:
 
It is possible to present up to 28 such calls.
 
It is possible to present up to 28 such calls.
  
−
==Tab [[File:Zakladki keyboard2 24.png]][[Instrukcja_Obsługi_TouchCTI_Zakładka Klawiatura |'''Keyboard''']]==
+
==Tab [[File:Zakladki keyboard2 24.png]][[TouchCTI Instruction Manual Tab:Keyboard |'''Keyboard''']]==
 
Enable to use numeric keyboard during number dialing from inside '''TouchCTI''' application.
 
Enable to use numeric keyboard during number dialing from inside '''TouchCTI''' application.
  
−
==Tab [[File:Zakladki book2 24.png]][[Instrukcja_Obsługi_TouchCTI_Zakładka Książka |'''Book''']]==
+
==Tab [[File:Zakladki book2 24.png]][[TouchCTI Instruction Manual Tab:Book |'''Book''']]==
 
* Quick dialing numbers from private and public phone book.  
 
* Quick dialing numbers from private and public phone book.  
 
* Edition of Public Phone Book.
 
* Edition of Public Phone Book.
−
* Quick creating [[Instrukcja_Obsługi_TouchCTI_Zakładka_Kontakty |new contacts]].
+
* Quick creating [[TouchCTI Instruction manual Tab:Contacts |new contacts]].
  
−
==Tab [[File:Zakladki history 24.png]] [[Instrukcja_Obsługi_TouchCTI_Zakładka_Historia |'''History''']]==
+
==Tab [[File:Zakladki history 24.png]] [[TouchCTI Instruction manual Tab:History |'''History''']]==
−
Enable to select number from history and eventually add it to the [[Instrukcja_Obsługi_TouchCTI_Zakładka_Kontakty |Contacts]].
+
Enable to select number from history and eventually add it to the [[TouchCTI Instruction manual Tab:Contacts |Contacts]].
  
−
==Tab [[File:Zakladki conference2 24.png]][[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |'''Conference''']]==
+
==Tab [[File:Zakladki conference2 24.png]][[TouchCTI Instruction manual Tab:Conference |'''Conference''']]==
 
Enable to create, managing and maintenance of conference.
 
Enable to create, managing and maintenance of conference.
  

Latest revision as of 13:22, 14 January 2011

Slican TouchCTI v.1.01
Awizo.png
Pełna instrukcja Slican TouchCTI: www.pubwiki.slican.pl

Introduction

Dear customer!
It is Slican's pleasure to present perfect tool for maintenance and monitoring of phone calls as well as conference management. The best solution is to use this software with Touchscreen PC.

Functionality

Touch console Slican TouchCTI is destined for phone call operator support in following activities:
  • caller identification,
  • answering, rejecting and transferring call activities support,
  • presentation of internal phones status (free, busy, DND),
  • access to hold and waiting calls queue,
  • retrieving transferred calls if terminal subscriber didn't answers,
  • parked calls management,
  • searching internal numbers list and public phone book,
  • saving and searching call history,
  • conference creating and managing.
 Awizo and hand.jpg

Applications

TouchCTI - can be used in:

  • Emergency number service (112) stations, dispatcher stations.
  • Pproxy stations in large organizations as hospitals, offices, high schools, administrations.
  • All types of CallCenter solutions.
  • Everywhere with large number of incoming calls.



Requirements

Basic elements of system: Slican server, Touchscreen PC, licence for application.

Installation and configuration

After successful software installation following elements should be configured:

On the Slican server side

Using ConfigMAN application following should be done:

  1. License code for Slican TouchCTI should be entered. Sheet: Global settings/Licences Field TouchCTI.
  2. Privileges for using application Slican TouchCTI for specified CTS phone should be set. Sheet: Subscribers/Special services Field TouchCTI.
  3. Subscriber PIN code should be set. Sheet: Subscribers/Services Field PIN[1].

On the TouchCTI application side

After installing application button T CTI Settings.png Settings should be selected, following tabs are available:

Connection

CTS phone number, Phone PIN[1], PBX IP address[2].

General settings

In this tab following changes should be done:

  • Defining button size viewed on screen. It is specially important for persons with impaired visions.
  • Do not show transferring calls, - If call was transferred (without announcing and until now there is not realized) - it is no visible in Call Queue Pane (it is visible in Additional options tabs - Forwarded).
  • Headphone for a CTS telephone - Switch on/off handling of headphones port in CTS system phone operating with TouchCTI application. Comfortable operation is possible while using headphones without touching system phone CTS. Call handling is provided only using TouchCTI application.
  • Enable double click for contacts - depending on user preferences, it is possible to set dialing number option możliwe jest takie ustawienie opcji wybierania numerów za pomocą kontaktów, aby było wymagane potwierdzenie wyboru danej pozycji.
  • Show date of last call[3] - In contact area date of last call is displayed.
  • Show time of last call[3] - In contact area time of last call is displayed.
  • Run application at Windows startup.
  • Run application in touchscreen mode. This function hide mouse pointer. To switch mouse pointer on you can use shortcut CTRL+M.

If application can't connected with Slican server

Lack of connection.JPG Lack of connection is signal with presented beside message in status window.

Then application and server IP connections should be checked.

If workstation is outside the LAN network or in another network location

In router connected to LAN or VLAN where Slican server is installed, port TCP:5529 should be forwarded. Additionally port UDP:5522, used for Slican IP system phones operating, should be forwarded.

Starting up

Warning! After proper launching, application intercepts and modifies some system phone functions.

CTS system phone functions intercept or modify by TouchCTI application

GUI and TouchCTI application elements

Main window.JPG

Action buttons

Are available in different contents - as icons in Call queue pane or in Contacts Tab.

Lala handset call3 green 32.png
Establish call,
dial number.
Lala handset horizontal3 red 32.png
Finish call, disconnect
while ringing - reject call.
Opcje kontekstu small.png
Option selection
Context menu.
TouchCTI Forwarded.png
Call
transfer
Mute 32.png
Mute audio
call signaling.
Park16.png
Park this
call.

Call queue pane: presentation and call management

Presents active and waiting calls, as well as calls which are returned to TouchCTI. It also enables to pick up, transfer and park calls.

Tab Zakladki contacts 24.pngContacts

Presents contact statuses for ports which are defined in TouchCTI, in Contacts Tabs.

Tab TouchCTI Forwarded.pngForwarded

In this tab calls forwarded by TouchCTI are presented. It is possible to present up to 28 such calls.

Tab Zakladki keyboard2 24.pngKeyboard

Enable to use numeric keyboard during number dialing from inside TouchCTI application.

Tab Zakladki book2 24.pngBook

  • Quick dialing numbers from private and public phone book.
  • Edition of Public Phone Book.
  • Quick creating new contacts.

Tab Zakladki history 24.png History

Enable to select number from history and eventually add it to the Contacts.

Tab Zakladki conference2 24.pngConference

Enable to create, managing and maintenance of conference.

How to use TouchCTI?

References

  1. ↑ 1.0 1.1 Four digits subscriber PIN code
  2. ↑ For Slican MAC-6400/MAC-ZERO it is the number of LAN interface included on controller card
  3. ↑ 3.0 3.1 Currently it concerns only contacts with PBX extension number

Back

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