Difference between revisions of "TouchCTI Instruction manual Tab:Contacts"

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(→‎Quick conference preparing File:Zakladki conference2 24.png)
(→‎Contact edition)
 
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* establishing new call or transferring existing call to selected contact by touching it.
 
* establishing new call or transferring existing call to selected contact by touching it.
 
<br><br>
 
<br><br>
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=[[Instrukcja_Obsługi_TouchCTI_użytkowanie |Establishing calls]]=
+
=[[TouchCTI instruction manual - using |Establishing calls]]=
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=Presenting contact status=
 
=Presenting contact status=
 
==Free, standby status==
 
==Free, standby status==
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**organizing contacts
 
**organizing contacts
 
*Touching existing contact enables:
 
*Touching existing contact enables:
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**Edit (including number change, comment change<ref name="Komentarz">If option '''For presentation use: System comment''' - then if change was done in PABX, comment changes - also caption presented on contact label changes.</ref>, location change - group, subgroup).
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**Edit (including number change, comment change<ref name="Komentarz">If option '''For presentation use: System comment''' - then if change was done in PBX, comment changes - also caption presented on contact label changes.</ref>, location change - group, subgroup).
 
**Copy (specified contact can be located in different positions - groups or subgroups).
 
**Copy (specified contact can be located in different positions - groups or subgroups).
 
**Cut (operate similarly as copy or paste).
 
**Cut (operate similarly as copy or paste).
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==Quick [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |conference]] preparing [[File:Zakladki conference2 24.png]]==
 
==Quick [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |conference]] preparing [[File:Zakladki conference2 24.png]]==
 
From inside menu - option [[TouchCTI Instruction manual Tab:Contacts#Contact group edition |Contact group edition]] as well as option [[TouchCTI Instruction manual Tab:Contacts#Contact subgroup edition |Contact subgroup edition]] it is possible to quick preparing [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |conference]].<br>
 
From inside menu - option [[TouchCTI Instruction manual Tab:Contacts#Contact group edition |Contact group edition]] as well as option [[TouchCTI Instruction manual Tab:Contacts#Contact subgroup edition |Contact subgroup edition]] it is possible to quick preparing [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |conference]].<br>
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Wybranie opcji [[Plik:Conference.png]]'''Dodaj do konferencji''' spowoduje że, zostaną wybrane i dodane do przygotowywanej konferencji, wszystkie kontakty danej zakładki (grupa/podgrupa) oraz przejście do zakładki [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |konferencja]].
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After selecting option [[File:Conference.png]]'''Conference''' all contacts from current contact group/subgroup are added to prepared conference and pane [[Instrukcja_Obsługi_TouchCTI_Zakładka_Konferencja |Gathering conference]] is open.
  
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==Completing contacts - quick adding new contacts==
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==Gathering contacts - quick adding new contacts==
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After selecting option '''Completing contacts''' tab [[Instrukcja_Obsługi_TouchCTI_Zakładka_Książka |Book]] [[File:Zakladki book2 24.png]] is activated and in the call queue pane list of completing contacts is visible during completing process.
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After selecting option '''Gathering contacts''' tab [[Instrukcja_Obsługi_TouchCTI_Zakładka_Książka |Book]] [[File:Zakladki book2 24.png]] is activated and in the call queue pane list of completing contacts is visible during completing process.
 
===How to complete contacts?===
 
===How to complete contacts?===
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<center>[[File:Kompletowanie kontaktów1.png]]</center>
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<center>[[File:Io TouchCTI book.JPG]]</center>
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# Wybrać i dotknąć daną pozycję.
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# Select and touch specified position (contact).
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# Ta pozycja natychmiast znajdzie się w panelu kompletacji. Pkt 1 powtarzać aż wszystkie pozycje będą wybrane.
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# This contact is copierd to gathering pane. First activity should be repeated until selecting all contacts.
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# Źródłami numerów mogą być:
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# Nuber source can be following:
 
## Existing contacts
 
## Existing contacts
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## Numbers dialed manually from [[File:Zakladki keyboard2 24.png]][[Instrukcja_Obsługi_TouchCTI_Zakładka Klawiatura |keyboard]]
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## Numbers dialed manually from [[File:Zakladki keyboard2 24.png]][[TouchCTI Instruction Manual Tab:Keyboard |keyboard]]
 
## Numbers from Phone book
 
## Numbers from Phone book
 
## Numbers from history
 
## Numbers from history
 
# Confirm set of numbers by clicking '''OK'''
 
# Confirm set of numbers by clicking '''OK'''
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{{Przypisy}}
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{{References}}
 
----
 
----
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[[Instrukcja_Obsługi_TouchCTI#Zak.C5.82adka_Kontakty.2FNumer_telefonu.2FLampki.2FStan_portu |Powrót]]<center>[[Instrukcja_Obsługi_TouchCTI_użytkowanie |Jak korzystać ?]]</center>
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[[TouchCTI Instruction manual |Back]]
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<center>[[TouchCTI instruction manual - using |How to use ?]]</center>

Latest revision as of 11:45, 14 January 2011

Contacts Tabs enable to:

  • storing up to 2688[1] phone numbers,
  • defining word description of every number,
  • downloading of word description of contacts from extension number list or public phone book,
  • creating groups and subgroups of contacts,
  • displaying current information about extension number status (free, busy, DND),
  • establishing new call or transferring existing call to selected contact by touching it.



Establishing calls

Presenting contact status

Free, standby status

Free status.png
Free, standby
 Free&DND.png
Free with DND service active
 Damaged contact.png
Damaged or switched off
 No call contact.png
Sleep status[2].

Hot number dialing and waiting for connection

Ringing contact.png
Contact is busy, phone dial outgoing number - contact button - horizontal edges are red ad handset icon is visible

Incoming call signaling

Ringing contact in.png
Contact is ringing, announcing incoming
call		 Ringing contact TouchCTI.png
Contact is ringing, announcing incoming
call from TouchCTI

Established call

Call contact.png
Call is established - when
TouchCTI is not a part of such call.		 Call contact TouchCTI.png
Call with TouchCTI is established -
red border and yellow background

Edit pen.png Edit mode: Editing and completing contact area

To switch to Edit icon Edit pen.png should be pressed, then following picture can be seen in status pane:
If there is no any actions during circa 15 seconds or after pressing
Edit pen.png once more, edit mode is abandoned.		 Edit mode.JPG

Editing and completing contact area consist of following actions:

If in edit mode you press contact group tab, context menu appear on screen. This menu enables to:

Contact group edition

  • Adding new group/tab
  • Edit group/tab name
  • Moving tab to left, right
  • Deleting group/tab
  • Adding subgroup
  • Adding and organizing contacts

Contact subgroup edition

  • Adding new subgroup/tab
  • Edit subgroup/tab name
  • Moving tab to left, right
  • Deleting subgroup/tab
  • Adding and organizing contacts

Contact edition

  • Touching empty place enables:
    • adding new contact
    • organizing contacts
  • Touching existing contact enables:
    • Edit (including number change, comment change[3], location change - group, subgroup).
    • Copy (specified contact can be located in different positions - groups or subgroups).
    • Cut (operate similarly as copy or paste).
    • Remove (cutted or copied contact).
  • Touching and holding (drag&drop) enables to move contact over free space.

Quick conference preparing Zakladki conference2 24.png

From inside menu - option Contact group edition as well as option Contact subgroup edition it is possible to quick preparing conference.
After selecting option Conference.pngConference all contacts from current contact group/subgroup are added to prepared conference and pane Gathering conference is open.

Gathering contacts - quick adding new contacts

After selecting option Gathering contacts tab Book Zakladki book2 24.png is activated and in the call queue pane list of completing contacts is visible during completing process.

How to complete contacts?

Io TouchCTI book.JPG
  1. Select and touch specified position (contact).
  2. This contact is copierd to gathering pane. First activity should be repeated until selecting all contacts.
  3. Nuber source can be following:
    1. Existing contacts
    2. Numbers dialed manually from Zakladki keyboard2 24.pngkeyboard
    3. Numbers from Phone book
    4. Numbers from history
  4. Confirm set of numbers by clicking OK

References

  1. ↑ Total numbers of buttons depends on contact dimensions and screen resolution
  2. ↑ For the long time there was no activity of this port. If and after what time contact in TouchCTI change into sleep status is defined in ConfigMAN application, sheet: Global settings/Remain fields SlpEn and SlpTi.
  3. ↑ If option For presentation use: System comment - then if change was done in PBX, comment changes - also caption presented on contact label changes.

Back

How to use ?
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