Difference between revisions of "TouchCTI Instruction manual Tab:Contacts"
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Revision as of 11:53, 27 December 2010
Contacts Tabs enable to:
- storing up to 2688[1] phone numbers,
- defining word description of every number,
- downloading of word description of contacts from extension number list or public phone book,
- creating groups and subgroups of contacts,
- displaying current information about extension number status (free, busy, DND),
- establishing new call or transferring existing call to selected contact by touching it.
Contents
Establishing calls
Presenting contact status
Free, standby status
 |
 |
 |
 |
Hot number dialing and waiting for connection
 Contact is busy, phone dial outgoing number - contact button - horizontal edges are red ad handset icon is visible |
Incoming call signaling
 Contact is ringing, announcing incoming call |
 Contact is ringing, announcing incoming call from TouchCTI |
Established call
 Call is established - when TouchCTI is not a part of such call. |
 Call with TouchCTI is established - red border and yellow background |
Edit mode: Editing and completing contact area
To switch to Edit icon  should be pressed, then following picture can be seen in status pane:If there is no any actions during circa 15 seconds or after pressing once more, edit mode is abandoned. |
|
Editing and completing contact area consist of following actions:
If in edit mode you press contact group tab, context menu appear on screen. This menu enables to:
Contact group edition
- Adding new group/tab
- Edit group/tab name
- Moving tab to left, right
- Deleting group/tab
- Adding subgroup
- Adding and organizing contacts
Contact subgroup edition
- Adding new subgroup/tab
- Edit subgroup/tab name
- Moving tab to left, right
- Deleting subgroup/tab
- Adding and organizing contacts
Contact edition
- Touching empty place enables:
- adding new contact
- organizing contacts
- Touching existing contact enables:
- Edit (including number change, comment change[3], location change - group, subgroup).
- Copy (specified contact can be located in different positions - groups or subgroups).
- Cut (operate similarly as copy or paste).
- Remove (cutted or copied contact).
- Touching and holding (drag&drop) enables to move contact over free space.
Quick conference preparing 
From inside menu - option Contact group edition as well as option Contact subgroup edition it is possible to quick preparing conference.
After selecting option 
Conference all contacts from current contact group/subgroup are added to prepared conference and pane Gathering conference is open.
Completing contacts - quick adding new contacts
After selecting option Completing contacts tab Book 
is activated and in the call queue pane list of completing contacts is visible during completing process.
How to complete contacts?
- Wybrać i dotknąć daną pozycję.
- Ta pozycja natychmiast znajdzie się w panelu kompletacji. Pkt 1 powtarzać aż wszystkie pozycje będą wybrane.
- Źródłami numerów mogą być:
- Existing contacts
- Numbers dialed manually from
keyboard - Numbers from Phone book
- Numbers from history
- Confirm set of numbers by clicking OK
References
- ↑ For the long time there was no activity of this port. If and after what time contact in TouchCTI change into sleep status is defined in ConfigMAN application, sheet: Global settings/Remain fields SlpEn and SlpTi.
- ↑ If option For presentation use: System comment - then if change was done in PABX, comment changes - also caption presented on contact label changes.
