Revision as of 12:37, 30 November 2010

Contacts Tabs enable to:

• storing up to 2688^[1] phone numbers,
• defining word description of every number,
• downloading of word description of contacts from extension number list or public phone book,
• creating groups and subgroups of contacts,
• displaying current information about extension number status (free, busy, DND),
• establishing new call or transferring existing call to selected contact by touching it.

Establishing calls

Presenting contact status

Free, standby status

Free, standby

Free with DND service active

Damaged or switched off

Sleep status[2].

Hot number dialing and waiting for connection

Contact is busy, phone dial outgoing number - contact button - horizontal edges are red ad handset icon is visible

Incoming call signaling

Contact is ringing, announcing incoming call

Contact is ringing, announcing incoming call from TouchCTI

Established call

Call is established - when TouchCTI is not a part of such call.

Call with TouchCTI is established - red border and yellow background

Edit mode: Editing and completing contact area

To switch to Edit icon should be pressed, then following picture can be seen in status pane: If there is no any actions during circa 15 seconds or after pressing once more, edit mode is abandoned.

Editing and completing contact area consist of following actions:

If in edit mode you press contact group tab, context menu appear on screen. This menu enables to:

Contact group edition

• Adding new group/tab
• Edit group/tab name
• Moving tab to left, right
• Deleting group/tab
• Adding subgroup
• Adding and organizing contacts

Contact subgroup edition

• Adding new subgroup/tab
• Edit subgroup/tab name
• Moving tab to left, right
• Deleting subgroup/tab
• Adding and organizing contacts

Contact edition

• Touching empty place enables:
  • adding new contact
  • organizing contacts
• Touching existing contact enables:
  • Edit (including number change, comment change^[3], location change - group, subgroup).
  • Copy (specified contact can be located in different positions - groups or subgroups).
  • Cut (operate similarly as copy or paste).
  • Remove (cutted or copied contact).
• Touching and holding (drag&drop) enables to move contact over free space.

Quick conference preparing

From inside menu - option Contact group edition as well as option Contact subgroup edition it is possible to quick preparing conference.
Wybranie opcji Dodaj do konferencji spowoduje że, zostaną wybrane i dodane do przygotowywanej konferencji, wszystkie kontakty danej zakładki (grupa/podgrupa) oraz przejście do zakładki konferencja.

Completing contacts - quick adding new contacts

After selecting option Completing contacts tab Book is activated and in the call queue pane list of completing contacts is visible during completing process.

How to complete contacts?

1. Wybrać i dotknąć daną pozycję.
2. Ta pozycja natychmiast znajdzie się w panelu kompletacji. Pkt 1 powtarzać aż wszystkie pozycje będą wybrane.
3. Źródłami numerów mogą być:
   1. Existing contacts
   2. Numbers dialed manually from keyboard
   3. Numbers from Phone book
   4. Numbers from history
4. Confirm set of numbers by clicking OK

Template:Przypisy

1. ↑ Total numbers of buttons depends on contact dimensions and screen resolution
2. ↑ For the long time there was no activity of this port. If and after what time contact in TouchCTI change into sleep status is defined in ConfigMAN application, sheet: Global settings/Remain fields SlpEn and SlpTi.
3. ↑ If option For presentation use: System comment - then if change was done in PABX, comment changes - also caption presented on contact label changes.