Difference between revisions of "BillingMAN Instruction manual"
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<center><big>[[BillingMAN_Instruction_manual#Contents |Slican BillingMAN Instruction manual]]</big>.</center> | <center><big>[[BillingMAN_Instruction_manual#Contents |Slican BillingMAN Instruction manual]]</big>.</center> | ||
<br> | <br> | ||
| − | + | {{warning|Because this instruction manual concerns BillingMAN version 2.16, which is now only in Polish, screenshots in instruction manual are in Polish or from English version 2.15. Also link to downloading BillingMAN redirect reader to Polish version of BillingMAN.}}<br> | |
=Introduction= | =Introduction= | ||
| − | '''BillingMAN''' | + | '''BillingMAN''' is application for maintaining following tasks: |
| − | * | + | * calculationg costs of calls and SMSes generated by PBX subscribers, |
| − | * | + | * analisys of mentioned above costs, |
| − | * | + | * subscriber working time analisys: |
| − | ** | + | ** Telemarketers |
| − | ** | + | ** Servicemen |
| − | ** | + | ** Trade Department members etc. |
| − | * | + | * customer maintenance level analisys (time of waiting for consultation, consultation time etc.). |
| − | + | Application is suitable for following Slican servers<ref name="old_pbx">BillingMAN application starting from version 2.16 doesn't operate with PBXes CCA-2720 and NCT-1248</ref>: | |
| − | * [[MAC- | + | * [[MAC-6400 Information |MAC-6400, MAC-ZERO]], |
| − | * [[CCT- | + | * [[CCT-1668 - information |CCT-1668]], |
| − | * [[CXS- | + | * [[CXS-0424 - information |CXS-0424]]. |
==BillingMAN features== | ==BillingMAN features== | ||
| − | * | + | * Calculating call charges according: |
| − | ** | + | ** amounts calculated by provider, |
| − | ** | + | ** price lists from BillingMAN application (recounting) or |
| − | ** | + | ** pulses received from PBX. |
| − | * | + | * Precise dividing costs between subscriber or subscriber groups (departments). |
| − | * | + | * Possibility of incoming calls analisys. |
| − | * | + | * Possibility of cover up whole number or its part. |
| − | * | + | * Possibility of calculating additional call costs. |
| − | * | + | * Possibility of export data to Excel (*.csv) or AdobeReader (*.pdf). |
| − | * | + | * Possibility of call analisys according areas defined by user. |
| − | * | + | * Working on current or archive data. |
| − | * | + | * Possibility of creating reports. |
| − | * | + | * Downloading comments from PBX database. |
==Maintained charging types== | ==Maintained charging types== | ||
| − | + | Application can maintain following charging types: | |
| − | * | + | * Received from provider: |
| − | ** | + | ** Pulse(Teletax, AoC) |
| − | * | + | * Received from Slican PBX: |
| − | ** | + | ** Pulse |
| − | ** | + | ** Ammount(second or pulse) |
| − | * | + | * Recounted according records downloaded from PBX. |
| − | System | + | System can also: |
| − | * | + | * calculate cost of calls including additional call cost |
| − | * | + | * calculate cost of calls including initial cost. |
| − | + | In BillingMAN system it is possible to calculate call costs if during calculation period provider price list was changed. | |
=Downloading and installation of application= | =Downloading and installation of application= | ||
| − | + | Application is available on [http://slican.com/download_en.php?id=1138969001 Slican web page] | |
==Minimal requirements== | ==Minimal requirements== | ||
| − | System – Windows95, | + | Operating System – Windows95, Procesor Pentium – 300 MHz, Memory RAM – 64MB, Screen resolution 800x600 |
| − | + | Attention: While working over files with many charging data, working time depends on PC performance. | |
==Application instalation== | ==Application instalation== | ||
| − | + | Installation process requires only application options confirmation. | |
| − | + | After installation, in menu START –> All Programs, a folder Slican with shortcut to BillingMAN will be created. | |
| − | + | Application together with all necessarily files will be locate in following folder: | |
* Windows 98, Windows XP Windows Vista: C:\Program Files\Slican\BillingMAN | * Windows 98, Windows XP Windows Vista: C:\Program Files\Slican\BillingMAN | ||
* Windows 7 C:\Program Files (x86)\Slican\BillingMAN | * Windows 7 C:\Program Files (x86)\Slican\BillingMAN | ||
| − | + | Charging database - by default located in folder '''pabx data\default'''<ref name="BM_data_path">Location depends on used operating system.</ref> | |
| − | =[[ | + | =[[BillingMAN_Instruction_Manual_Start |First application launching]]= |
==Charging method setting== | ==Charging method setting== | ||
{| | {| | ||
| − | | | + | |To set charging method option '''Tables→Cost options''' should be selected from menu. |
| − | === | + | ===Recounting - Calculating fees according data defined in BillingMAN=== |
| − | + | Cost calculation is performed upon the charging records downloaded from PBX and tariff tables in BillingMAN application. After downloading charging data from PBX, application has to calculate costs so: performs recounting. In PBXes with huge number of calls this operation can coninues for a long time. | |
===Calculating fees according pulses from provider=== | ===Calculating fees according pulses from provider=== | ||
| − | + | Currently it is rare used charging method, because providers don't use now pulse charging. | |
===Calculating fees by PBX - default and recommended option=== | ===Calculating fees by PBX - default and recommended option=== | ||
| − | + | PBX sends recounted charging records to BillingMAN application.<ref name="bill">Condition of proper option operating is proper tarif/csetting in PBX.</ref>. <u>Selection of this charging method is recommended.</u> Just after downloading date [[BillingMAN Instruction Manual Raports |reports]] can be generated or [[BillingMAN Instruction Manual Analysis |analisys]] performed. THere is no need to recount. | |
| − | ||[[ | + | ||[[File:Cost options.PNG]] |
|- | |- | ||
|} | |} | ||
| − | ==[[ | + | ==[[BillingMAN Instruction manual Access levels|Application access levels]]== |
| + | |||
| + | ==[[BillingMAN_Instruction_Manual_Updating |PBX configuration updating options]]== | ||
| − | ==[[ | + | ==[[BillingMAN_Instruction_Manual_Archive |Data archiving]]== |
| − | + | =[[BillingMAN_Instruction_Manual_Raports |Raports - Generating settlements]]= | |
| − | =[[ | + | =[[BillingMAN_Instruction_Manual_Analysis |Analisys - option available in BillingMAN.plus]]= |
| − | + | ||
{{References}} | {{References}} | ||
Latest revision as of 11:02, 17 January 2012
|
Contents
- 1 Introduction
- 2 Downloading and installation of application
- 3 First application launching
- 4 Raports - Generating settlements
- 5 Analisys - option available in BillingMAN.plus
- 6 References
Introduction
BillingMAN is application for maintaining following tasks:
- calculationg costs of calls and SMSes generated by PBX subscribers,
- analisys of mentioned above costs,
- subscriber working time analisys:
- Telemarketers
- Servicemen
- Trade Department members etc.
- customer maintenance level analisys (time of waiting for consultation, consultation time etc.).
Application is suitable for following Slican servers[1]:
BillingMAN features
- Calculating call charges according:
- amounts calculated by provider,
- price lists from BillingMAN application (recounting) or
- pulses received from PBX.
- Precise dividing costs between subscriber or subscriber groups (departments).
- Possibility of incoming calls analisys.
- Possibility of cover up whole number or its part.
- Possibility of calculating additional call costs.
- Possibility of export data to Excel (*.csv) or AdobeReader (*.pdf).
- Possibility of call analisys according areas defined by user.
- Working on current or archive data.
- Possibility of creating reports.
- Downloading comments from PBX database.
Maintained charging types
Application can maintain following charging types:
- Received from provider:
- Pulse(Teletax, AoC)
- Received from Slican PBX:
- Pulse
- Ammount(second or pulse)
- Recounted according records downloaded from PBX.
System can also:
- calculate cost of calls including additional call cost
- calculate cost of calls including initial cost.
In BillingMAN system it is possible to calculate call costs if during calculation period provider price list was changed.
Downloading and installation of application
Application is available on Slican web page
Minimal requirements
Operating System – Windows95, Procesor Pentium – 300 MHz, Memory RAM – 64MB, Screen resolution 800x600 Attention: While working over files with many charging data, working time depends on PC performance.
Application instalation
Installation process requires only application options confirmation. After installation, in menu START –> All Programs, a folder Slican with shortcut to BillingMAN will be created. Application together with all necessarily files will be locate in following folder:
- Windows 98, Windows XP Windows Vista: C:\Program Files\Slican\BillingMAN
- Windows 7 C:\Program Files (x86)\Slican\BillingMAN
Charging database - by default located in folder pabx data\default[2]
First application launching
Charging method setting
To set charging method option Tables→Cost options should be selected from menu.
Recounting - Calculating fees according data defined in BillingMANCost calculation is performed upon the charging records downloaded from PBX and tariff tables in BillingMAN application. After downloading charging data from PBX, application has to calculate costs so: performs recounting. In PBXes with huge number of calls this operation can coninues for a long time. Calculating fees according pulses from providerCurrently it is rare used charging method, because providers don't use now pulse charging. Calculating fees by PBX - default and recommended optionPBX sends recounted charging records to BillingMAN application.[3]. Selection of this charging method is recommended. Just after downloading date reports can be generated or analisys performed. THere is no need to recount. |
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